Archive for August, 2010

Organizing sensitive data in the cloud

August 31st, 2010

There’s a tremendous buzz today about cloud computing, but before outsourcing your critical business systems to the cloud let’s review some security concerns.

The most critical business applications deal with corporate HR, finance, credit card, and other sensitive data. If any of this information is compromised lawsuits may ensue and your corporate brand is tarnished. This is a nightmare that could lead to customers avoiding purchasing your products or services. How can cloud computing effectively protect sensitive data?

See more advice from Gregory Machler in ” Deep Theater Defense

There are three areas that need to be addressed to effectively push your applications into the cloud:.

Let’s start with defense in depth.

First, put sensitive data in a second tier of firewall segments behind the main corporate firewalls. This second-tier firewall and corresponding network shields sensitive applications and their data from being easily accessed if the Web-facing firewalls are breached. For example, let’s look at grocery stores. It would be wise to deploy at least four firewall/network segments: one for HR data, one for financial data, one for credit card PCI (Payment Card Industry) data, and one for services that the other segments share. The segment containing services that are shared could contain common support services such as network and systems management, encryption and PKI functions, access control services, and security event management functions.

Another architectural implementation that protects corporations from internal data theft is the creation of a Tunneling Access Protocol. The Tunnel Access Protocol is an access control function that forces all administrators to log information before they perform administration on segment systems. Hence, all administrative access is tracked, discouraging internal theft of information

The second area that needs addressing is the analysis needed to determine successful migration of the application to behind the cloud’s second-tier firewalls. I recommend starting with the application design document first. It gives you a big-picture understanding of which business need the application performs, what middleware is used, what databases are used, and what protocols it uses. It also often contains the logical architecture.
It is important to focus on all the systems the application interacts with. Your security team will have a variety of information collected about the application: what data is sensitive, how and what tools are used to encrypt the data, and penetration testing results if it is a Web-facing application. Also, I recommend creating a protocol diagram showing all servers and their IP addresses, the protocols being used, and the protocol (TCP or UDP) ports being used. This network view specifically shows which servers need to talk to each other and what protocols (ports) they will use to do it. It is not necessary to include switches, routers and other network infrastructure components because the protocols/ports just ride over them. If the protocol diagram is thorough, it should be a simple step to create the firewall rules. Firewall rules are made up of source and destination IP (Internet Protocol) addresses, protocol used, and ports that ride on top of those protocols.

Lastly, I recommend a thorough collection of system and application metadata. The need to port your application well requires this work. Plus, if you have a disaster, business interruption or want to pull your application from the cloud — you need this data. System information exists per firewall/network segment. All applications share the same system data such as the same firewall, routers, switches, encryption algorithm (if used for all applications in a segment), and storage subsystem. System metadata includes vendor, model, software release and version, and other system-wide configuration data. Application data is similar but it addresses load balancers, encryption method, middleware, database, server hardware and operating system, and services, protocols, and ports that ride on top of those systems. Application metadata includes vendor, model, software release and version, and other application configuration data.

The next debate is where this metadata should be contained. I recommend containing this information in a hierarchy in a LDAP repository. I would create two tiers in the directory: one called Segment System for each of the four segments in the example above, and lastly one called Application for all applications within a given segment. This ordering enables a systematic collection of all metadata so that sensitive cloud applications can quickly be deployed. And, most importantly, it enables a quick deployment of the application and/or segment into a cloud.

In summary, migrating critical cloud applications involves putting data behind a second tier of firewalls. Common services exist in one of the segments that can be shared by all segmented applications. Applications should be in separate segments based upon the type of data that is being protected such as credit card data, finance data and HR data, and services that are shared. A variety of documentation should be created and/or reviewed to make sure that the porting of applications behind the second-tier ‘deep theater’ defense firewalls goes well. This collected metadata is from a hierarchy of two layers: common system per segment and different applications within each segment. I recommend the metadata be saved in a directory where it can be easily retrieved.

Source:http://www.networkworld.com/news/2010/083010-organizing-sensitive-data-in-the.html?hpg1=bn

Share and Enjoy:
  • Twitter
  • FriendFeed
  • LinkedIn
  • Google Bookmarks
  • Facebook
  • MySpace
  • Digg
  • del.icio.us
  • Sphinn
  • Mixx
  • Blogplay
  • Yahoo! Buzz
  • Live
  • Posterous
  • Technorati
  • Add to favorites
  • RSS
  • email
  • Print
  • Tumblr
  • Identi.ca
  • Hyves
  • IndianPad
  • Yahoo! Bookmarks

V2 systems, inc. ranks no. 2363 on the 2010 inc. 5000 with three-year sales growth of 106%

August 31st, 2010

Inc. magazine today ranked V2 Systems, Inc., a leading IT outsourcing firm for small businesses in the Washington D.C. Metro area, No. 2363 on its fourth annual Inc. 5000, an exclusive ranking of the nation’s fastest-growing private companies. The list represents the most comprehensive look at the most important segment of the economy—America’s independent-minded entrepreneurs. Music website Pandora, convenience store chain 7-Eleven, Brooklyn Brewery, and Radio Flyer, maker of the iconic children’s red wagon, are among the prominent brands featured on this year’s list.

“We are honored to rank in the Inc. 5000 with such a distinguished crowd,” said V2 Systems CEO, Erik Briceno. “The achievement is a direct result of our people and our passion. We are a group of hard working professionals dedicated to providing the best services to our clients.”

“The leaders of the companies on this year’s Inc. 5000 have figured out how to grow their businesses during the longest recession since the Great Depression,” said Inc. president Bob LaPointe. “The 2010 Inc. 5000 showcases a particularly hardy group of entrepreneurs.”

Source:http://www.prnewswire.com/news-releases/v2-systems-inc-ranks-no-2363-on-the-2010-inc-5000-with-three-year-sales-growth-of-106-101811823.html

Share and Enjoy:
  • Twitter
  • FriendFeed
  • LinkedIn
  • Google Bookmarks
  • Facebook
  • MySpace
  • Digg
  • del.icio.us
  • Sphinn
  • Mixx
  • Blogplay
  • Yahoo! Buzz
  • Live
  • Posterous
  • Technorati
  • Add to favorites
  • RSS
  • email
  • Print
  • Tumblr
  • Identi.ca
  • Hyves
  • IndianPad
  • Yahoo! Bookmarks

Surprise! study shows americans hate Offshore customer service

August 30th, 2010

While the outsourcing of jobs has long been a source of frustration for Americans, nowhere has that ire been more obvious than in customer service. But have you noticed fewer of your customer-service calls being routed to someone overseas recently? It seems that companies are listening.

CFI Group has released its annual Call Center Satisfaction Index report. It finds that just 9 percent of consumers had their customer-service questions fielded by offshore agents. That’s a decline from 15 percent in 2008.

“The decline in offshore call centers shouldn’t come as a surprise,” said Sheri Teodoru, CFI Group’s CEO. “Offshore agents not only serve as fodder for late night comedy sketches, they’re a painful reminder that American jobs continue to be outsourced during a period of high unemployment.”

And while that’s true, dissatisfaction with foreign help is most likely the biggest driving factor behind moving call centers back to the States. CFI’s survey shows call satisfaction is just 58 out of 100 for calls handled by offshore agents, while 79 out of 100 for CSRs based in the U.S. Satisfaction with the IRS – 55/100 – ranks almost as high as satisfaction with foreign agents.

“If a customer hangs up mad, it isn’t the agent they are going to blame, it’s the company that put them in that position in order to save a buck by sending their call overseas,” warns Teodoru.

The study says customers’ biggest frustration with overseas calls is the language barrier. U.S. agents are 34 percent more likely to fix your problem on the first call than those handled out of the country.

Service providers should consider two factors when deciding whether to put a call center offshore, Teodoru said. One, how often customers will need to use the call center, and two, the level of stress likely to be involved in the call.

“It’s one thing to go offshore to handle simple balance inquiries, but it’s quite another when success or failure in solving a software problem determines if your customer is able to meet the deadline for a proposal or get a term paper in on time,” said Teodoru.

Source:http://www.phoneplusmag.com/news/2010/08/surprise-study-shows-americans-hate-offshore-cust.aspx

Share and Enjoy:
  • Twitter
  • FriendFeed
  • LinkedIn
  • Google Bookmarks
  • Facebook
  • MySpace
  • Digg
  • del.icio.us
  • Sphinn
  • Mixx
  • Blogplay
  • Yahoo! Buzz
  • Live
  • Posterous
  • Technorati
  • Add to favorites
  • RSS
  • email
  • Print
  • Tumblr
  • Identi.ca
  • Hyves
  • IndianPad
  • Yahoo! Bookmarks

We’ve repositioned Mahindra Satyam as an ICT firm

August 30th, 2010

Mahindra Satyam, the first Indian IT services provider for the FIFA World Cup 2010, is likely to expand its basket of services in the sports vertical. CP Gurnani, CEO, Mahindra Satyam, is tipped to become the head for both Mahindra Satyam and Tech Mahindra, now that Tech Mahindra CEO Sanjay Kalra has put in his papers. CP (as he is fondly called) explains to BV Mahalakshmi that the FIFA achievement was a litmus test for the company . The company has also introduced a new whistleblower policy to bring in new transparency levels after the scam hit them hard. Excerpts:

Post FIFA World Cup, how has been the road to recovery and how do you see the brand image improving?

Our association with FIFA gives us enormous pride because we were the first Indian IT services provider for the World Cup and demonstrated to the world our technological prowess. This has also enabled us to build our abilities and expertise in this segment which has helped open other opportunities. We have won new customers and many of our existing customers like GE and GSK have announced the extension of their relationship with Mahindra Satyam. The momentum is positive and we are focusing on emerging markets and verticals in a big way to drive our revenues. We have now also repositioned Mahindra Satyam as a complete Information, Communications and Technology (ICT) firm from just an IT outsourcing player.

It is said that big clients deserted you across key verticals. What is the current scenario?

Given the uncertainty of the time in 2009, there were a few clients in the financial services segment in the US who made the decision to move on due to their policies and not because of any performance-related issues. However, in the UK and Europe we did not suffer any loss of customers. Since then, we have added companies globally, done some great work for FIFA and are working with UIDAI or the Aadhaar programme which will help us support the country’s development.

How is the attrition level in the company? What are your hiring plans for the current year?

The attrition levels are being monitored and we continue to increase our focus on associate welfare measures and retention initiatives. We are back to hiring associates from campuses and from the market. Campus recruitments will be our main focus and will give us the bulk of our requirement. We will go into the external market for niche skills requirement. The company is also in the process of hiring laterals in sync with its growing business. Given the growth, we may continue to hire more in the coming quarters.

Which are the key sectors for growth in the current scenario and have you identified any new sectors?

We will not be able to make any statement as we are in a silent period. Much of our growth comes from two focus areas — adding new service offerings and specific solutions for specific industries. Investing in key capabilities and expanding our competencies are a part of our three-year plan to spur growth. As we have already stabilised the company, our focus now is to get into the growth mode across the world.

How is the shadow board helping the company?

The shadow board consists of eight members. It provides us with a fresh source of ideas from the ‘front line’ of the businesses, they foster a feeling of participation in important decision-making, and they provide the top management perspectives into the fresh and young talent.

Source:http://www.financialexpress.com/news/weve-repositioned-mahindra-satyam-as-an-ict-firm/674569/0

Share and Enjoy:
  • Twitter
  • FriendFeed
  • LinkedIn
  • Google Bookmarks
  • Facebook
  • MySpace
  • Digg
  • del.icio.us
  • Sphinn
  • Mixx
  • Blogplay
  • Yahoo! Buzz
  • Live
  • Posterous
  • Technorati
  • Add to favorites
  • RSS
  • email
  • Print
  • Tumblr
  • Identi.ca
  • Hyves
  • IndianPad
  • Yahoo! Bookmarks

Zenoss announces key customer wins for management of Cisco UCS-based clouds

August 30th, 2010

Zenoss Inc., a leading provider of dynamic service assurance products for public, private and hybrid clouds, today announced that in its first quarter of availability, it has achieved several significant customer wins for its management offering for the Cisco Unified Computing System (UCS). The Zenoss solution is compelling to both enterprises and cloud service providers because it provides unified, real-time visibility into the configuration, health and performance of their entire cloud services infrastructure in an open, cost-effective, and rapidly deployable product.
In April 2010, Zenoss introduced its “Business to Blade” monitoring solution for Cisco UCS, becoming the first product to provide deep monitoring capabilities for the UCS platform and unified service assurance for the entire cloud infrastructure stack around UCS including storage, external networking, hypervisors, guest operating systems and applications.
Through direct integration with the Cisco UCS API, Zenoss Enterprise automatically discovers, links and monitors the entire UCS environment, providing real-time performance, availability, and event management, along with configuration and workload dependency tracking, and end-to-end visualization through a multi-tenant, browser-based portal.
Customers of the Zenoss Cisco UCS management solution include:
Citrix Online — Citrix has deployed Cisco UCS as the underpinning for its marketing-leading cloud-based collaboration and management services. Zenoss has been selected and deployed to provide rapid, unified visibility for the complete physical/virtual infrastructure stack including UCS, external networking, storage, hypervisor, guest operating systems and applications.

Donovan Data Systems — the acknowledged leader in systems and software for the advertising industry, Donovan Data Systems selected Zenoss to provide a “single pane of glass” for internal enterprise IT infrastructure including its new private cloud based on Cisco UCS.

A Large International Telecommunications Company — A leading international telecommunications firm chose Zenoss for unified monitoring of a new public cloud offering based on Cisco UCS and VMware because of significant time to market advantages and superior dynamic infrastructure management capabilities compared to legacy alternatives.

A Major Entertainment and Media Company — a large media company expanded its use of Zenoss beyond the monitoring of its web and video delivery infrastructure to provide unified service assurance for a new private cloud based on Cisco UCS.

A Leading IT Infrastructure and Managed Outsourcing Provider and Cisco Certified Partner — A large Cisco partner and reseller is leveraging Zenoss to provide a remote management offering for Cisco UCS.
Supporting Quotes:
Bernd Harzog, Analyst, Virtualization Management at The Virtualization Practice: “As datacenters become increasingly virtualized and platforms like Cisco UCS play a disruptive role in the evolution, traditional systems management frameworks have become less relevant. Zenoss is the best example of a modern solution that combines enterprise scale and a dynamic model of the system. The speed at which Zenoss addressed the management needs for Cisco UCS and the customer momentum they’ve seen is a testament to their modern management approach to the dynamic datacenter.”

Josh Sakofsky, Senior Network Engineer at Donovan Data Systems: “Zenoss provides a unified, scalable, easy-to-use, and highly-extensible product for monitoring our entire IT infrastructure. Based on our experience with the product and how quickly Zenoss was to develop and release support for Cisco UCS management, we are very happy to have committed to standardizing on Zenoss Enterprise as our global monitoring solution.”

Bill Karpovich, CEO and Co-founder of Zenoss: “Since launching our management support for Cisco UCS, we have been extremely pleased with the level to which Cisco UCS is being deployed in next generation datacenters. Our momentum around Cisco UCS further demonstrates that next generation cloud infrastructure needs next generation management.”

Source:http://www.marketwire.com/press-release/Zenoss-Announces-Key-Customer-Wins-for-Management-of-Cisco-UCS-Based-Clouds-1311122.htm

Share and Enjoy:
  • Twitter
  • FriendFeed
  • LinkedIn
  • Google Bookmarks
  • Facebook
  • MySpace
  • Digg
  • del.icio.us
  • Sphinn
  • Mixx
  • Blogplay
  • Yahoo! Buzz
  • Live
  • Posterous
  • Technorati
  • Add to favorites
  • RSS
  • email
  • Print
  • Tumblr
  • Identi.ca
  • Hyves
  • IndianPad
  • Yahoo! Bookmarks

Israel information technology report Q3 2010 – new market report published

August 30th, 2010

BMI projects that the Israeli IT market will have a value of US$4.9bn in 2010. The Israeli IT market should gain enough momentum from key sectors to expand at a compound annual growth rate (CAGR) of 6% over BMI’s 2010-2014 forecast period, thanks to stable demand from defence and government sectors as well as opportunities in verticals like financial services and small and medium-sized enterprises (SMEs).

Spending is expected to resume single-digit growth in 2010 after a contraction in 2009. In early 2010, there were reports of a pick-up in the flow of projects. Vendors reported that demand had revived in the key financial services vertical, where new projects included an US$11mn IT outsourcing tender by the First International Bank of Israel. Healthcare, the public sector and utilities were also generating projects.

The Israeli IT market has a number of positive fundamentals, which should keep it in positive territory during BMI’s five-year forecast period. Household computer penetration of around 75% offers potential for further growth. High internet penetration and growing broadband penetration are drivers for the retail segment, while the financial services sector accounts for about 15% of Israeli IT spending.

Industry Developments

In 2009, Israel’s high-tech sector suffered as demand for high-tech exports dropped by at least 10-15%, with as many as 10,000 sector jobs feared to be at risk. This represented a major concern for the Israeli government given that high-tech accounted for around 10% of Israel’s economy, with annual sales estimated at around US$25bn. Major IT firms were retrenching in Israel, including SAP, Cisco and HP. IT is viewed as an important policy tool for the Israeli government’s 2008-2010 socio-economic policy framework. In 2009, the National Economic Council recently submitted a policy agenda to the government, which specified two main policy tracks of reducing poverty and achieving balanced growth. The first track was expected to emerge as the main priority.

As part of its modernisation agenda, the government is pressing ahead with various other strands of its egovernment project. Among other initiatives, there has also been spending on computers in healthcare and the nationwide paperless court initiative. The e-government programme is leading to increased demand for computers, with the Israeli government reaching supply agreements with vendors like Dell and HP. Competitive Landscape

The Israeli IT services market is competitive, with leading multinational competitors IBM and HP – following its merger with EDS – both estimated to have Israeli IT services market shares of around 10%. HP Israel’s software division hosts HP’s biggest research and development (R&D) centre worldwide, and the company also has significant production facilities in Israel.

Leading IT services vendors, including Israeli companies Ness Technologies and Matrix as well as US company IBM, experienced mixed fortunes in the Israeli market in 2009. Ness Israel reported a 17% decline in full-year 2009 revenues compared with 2008, although around one-third of this was due to foreign currency effects. Meanwhile, market leader Matrix reported wins in a number of key sectors including healthcare, financial services, defence and government.

In 2010, Microsoft Israel, which as an annual turnover of around US$1bn, hopes that sales of its Windows 7 operating system, launched in October 2009, will boost its sales. Microsoft anticipated that support from leading PC makers would underpin success for the new system, despite some caution from businesses. Israel is also an important R&D centre for Microsoft, and in 2010 the company’s Israel R&D centre launched a new unified access gateway (UAG) product.

Computer Sales

The Israeli computer hardware market, including desktops, notebooks, servers and accessories, is projected at US$2.2bn in 2010, up from US$2.1bn in 2009. The market is expected to grow at a CAGR of 5% over the forecast period to reach US$2.6bn in 2014. Spending is expected to resume single-digit growth in 2010, after a contraction in 2009 due to the economic slowdown and unemployment hitting consumer demand for electronics goods. Household consumption moved into negative territory in 2009, and although there was a slight recovery in H209, trading conditions remained tough.

Software

Israeli software spending is projected at US$1.0bn in 2010, up from US$973mn in 2009. The packaged software segment is expected to grow at a CAGR of around 7% over the forecast period. Businesses are expected to remain cautious, deferring investments or looking for ‘good enough’ solutions to immediate problems. However, there should still be several growth areas going forward.
Spending on software is shifting towards the SME segment, which forms the mainstay of the Israeli business sector. Spending on enterprise solutions has grown since 2007, with reviving or emerging areas of opportunity including security, customer relationship management (CRM) solutions and business intelligence. In terms of verticals, the financial sector has been a mainstay of demand, with other key opportunities including defence and healthcare.

IT Services

The IT services segment is estimated at US$1.6bn in 2010, and this is expected to grow at a CAGR of 7% over the forecast period to reach US$2.1bn in 2014. In early 2010, there were reports of a pick-up in the flow of projects, but growth is expected to reach a higher trajectory in the second half of our five-year forecast period.

Government and defence are two key sectors likely to be a continued source of opportunities, because the factors driving spending in each case are not particularly sensitive to economic vicissitudes. Another key area of opportunity is healthcare IT. Despite failing to capitalise in the past, Israel is starting to emerge as a desirable location for packaged applications and localisation services.

E-Readiness

Israel’s relatively high PC penetration and the growing availability of broadband access mean that internet penetration is likely to continue its upward trajectory. The government has announced that it intends to make a big effort to narrow the digital gaps that manifest themselves across various demographic lines.

Israel’s strong broadband growth has long relied on a handful of developments across the market. These include the competition between Bezeq and the cable companies, with five major internet service providers (ISPs) vying for market share from both the corporate and residential markets, which enjoy high PC penetration rates, advanced telecoms infrastructure and minimal regulatory intervention. Another development likely to stimulate growth is the introduction of local loop unbundling (LLU), which will give alternative operators access to Bezeq’s network and will stimulate much greater competition. LLU was due to be implemented by end-2009.

Source:http://www.officialwire.com/main.php?action=posted_news&rid=209856

Share and Enjoy:
  • Twitter
  • FriendFeed
  • LinkedIn
  • Google Bookmarks
  • Facebook
  • MySpace
  • Digg
  • del.icio.us
  • Sphinn
  • Mixx
  • Blogplay
  • Yahoo! Buzz
  • Live
  • Posterous
  • Technorati
  • Add to favorites
  • RSS
  • email
  • Print
  • Tumblr
  • Identi.ca
  • Hyves
  • IndianPad
  • Yahoo! Bookmarks

The long goodbye: AMD retires ATI brand

August 30th, 2010

Markham (ip-192.com): It has been a long “Goodbye” but now it’s official: Advanced Micro Devices (AMD) will retire the ATI brand. AMD acquired the major Canadian designer and supplier of graphics processing units and motherboard chipsets in 2006. As a fabless semiconductor company, ATI specializes in the design and sale of hardware devices and semiconductor chips while outsourcing the fabrication or “fab” of the devices to a specialized manufacturer called a semiconductor foundry. Its main competitor is NVIDIA in the graphics and handheld market.

ATI was founded in 1985 as Array Technologies Incorporated by Lee Ka Lau, Benny Lau and Kwok Yuen Ho. The company started by producing integrated graphics cards for PC manufacturers such as IBM and Commodore. In May 1991, the company released the Mach8, ATI’s first product able to process graphics without the computers CPU. ATI Technologies Inc. went public in 1993 with stock listed at NASDAQ and Toronto Stock Exchange. The Markham, Ontario based company made an entrance into the mobile computing sector by introducing 3D-graphics acceleration to laptops in 1996.

The ATI Radeon line of graphics products was unveiled in 2000. On July 24, 2006, AMD and ATI announced a plan to merge together in a deal valued at $5.4 billion. ATI retained its name, logos and trademarks.

AMD announced that future ATI products will bear the AMD Radeon logo. “We want to simplify the buying experience. We’ll complete this within a year and that is giving it a lot more time than it would require,” AMD said in a statement. The move is expected to help AMD to consolidate its branding. AMD said that by 2011 its product lineup will include the Opteron server processors, consumer oriented processors sold under the Vision brand, and Radeon/FirePro graphic processors.

The picture shows the former ATI headquarter in Markham. Photo: Raysonho/Public Domain

Source:http://www.ip-192.com/2010/08/30/amd-ati/

Share and Enjoy:
  • Twitter
  • FriendFeed
  • LinkedIn
  • Google Bookmarks
  • Facebook
  • MySpace
  • Digg
  • del.icio.us
  • Sphinn
  • Mixx
  • Blogplay
  • Yahoo! Buzz
  • Live
  • Posterous
  • Technorati
  • Add to favorites
  • RSS
  • email
  • Print
  • Tumblr
  • Identi.ca
  • Hyves
  • IndianPad
  • Yahoo! Bookmarks
Get Adobe Flash playerPlugin by wpburn.com wordpress themes