Outsourcing IT services is just one of the ways that companies in the technology and communications industries seek to cut back on costs to gain a competitive edge while still providing customers with the IT services they need. If you’re thinking about outsourcing your company’s IT services, consider some of the following points about the pros and cons of IT outsourcing.
The Pros
Perhaps the biggest and most obvious advantage of outsourcing IT services is the savings. If you pay a full-time, in-country employee to perform IT services for your company, a certain standard pay rate is required, not to mention the fact that your employees must also be provided with retirement plans, dental and health care plans among other things. By outsourcing IT services overseas you can pay a lot less to get the same job done, without having to worry about providing required employee benefits. Outsourcing also lets you free up offices space which you can then use for other things. This usually results in higher productivity and efficiency.
The Cons
So what are the disadvantages of outsourcing? Well, the first and foremost one is the fact that, by outsourcing its IT services, your company will be contributing to an increase in local job losses, which, in this country’s and the world’s current economic situation, can present a serious ethical issue that asks you to consider the amount of social responsibility your company should and is willing to take on. Yes, you can hire foreign workers who’ll do the job for much lower wages and without you having to worry about providing them with employee benefits, but consider, at least the effect this has on the local economy. Using a local San Diego IT support from Dana Computing will fill your company’s needs, but ultimately it is up to each company’s leadership to decide upon this matter of business ethics.
Another, more practical issue is the fact that a company loses control over the management of the IT services they provide when they outsource the job to a foreign IT company. Your company might have a set of values when it comes to customers service, or a mission statement that informs its image and demeanor towards the public and its customers. Ideally you want your IT service to reflect you’re company’s image, which might not be possible if you outsource the job. Slow response times, and unavailability due to time-zone differences might also be an issue.
Source:http://www.wii-fitgames.com/pros-and-cons-to-outsourcing-your-it-needs
