The Outsource Blog

General discussion, news & views about Outsourcing and Offshoring

Archive for September, 2010

IT outsourcing inevitable for many businesses

September 27th, 2010

It is simply inevitable that more businesses will choose to embrace IT outsourcing, according to one industry expert.

Anthony Hayes, head of IT supplier management at the Royal Mail, claimed that firms will need to delegate day-to-day IT functions to third-party support providers if they are to remain competitive.

IT departments will still play a key role in formulating technology-based strategy, he suggested, but they will no longer be responsible for hardware maintenance, reports Computer Weekly.

Mr Hayes commented: “When companies outsource they lose responsibility for those functions as they are handing them over to suppliers.

“However, they still maintain accountability. It just becomes a different mindset and way of working.”

Allie Young, vice-president and distinguished analyst at Gartner, recently claimed that strong IT leadership is needed if the potential of IT outsourcing agreements is to be achieved.

She claimed that current market forces are creating new challenges which must be embraced from a strategic perspective.

Source:http://www.ihotdesk.com/article/800083967/IT-outsourcing-inevitable-for-many-businesses

Share and Enjoy:

Comments Off »

Posted in News

Tags: IT Outsourcing

Vacation Outsourcing

September 27th, 2010

Share

Share and Enjoy:

Comments Off »

Posted in cartoon

Tags: boss cartoon comic strip employee funny humor Job Office Outsource Outsourcing task vacation work

Syntel retail solution earns “partner of the year” award from Microsoft India

September 27th, 2010

Share

Syntel, Inc. , a global information technology services and Knowledge Process Outsourcing (KPO) firm, today announced it has been named “Partner of the Year” by Microsoft India for the distribution and services industry.
Syntel was honored for its Store Service Workbench (SSW), an innovative cross-functional retail solution built on the Microsoft Office SharePoint Server (MOSS) platform. The solution empowers stores with business intelligence, scorecarding and training, while enforcing business excellence through a robust task management, store audit and collaboration platform.

Accessible though a browser or mobile devices, SSW is an ARTS-based platform that features open architecture, making it highly customizable with low effort requirements.

Jitesh Shetty, Director of Microsoft India’s Industry & Partner Group, described Syntel’s solution as, “an intuitive, easy to use solution that enables store managers/regional managers to get a snapshot of business with near-real time visibility.” He also cited substantial interest for Syntel’s solution from retailers as a factor in the award.

“We are extremely proud to receive this award from Microsoft,” said Raja Ray, Head of Syntel’s Retail, Logistics and Telecom business unit. “The Store Service Workbench is an innovative part of Syntel’s end-to-end suite of retail solutions. Retailers need the right blend of cross-functional business intelligence and training to stay competitive, and the SSW helps achieve this by reducing operating costs while improving business agility.”

Syntel is implementing this solution for a department store retailer seeking to improve its retail operations. The store audit will be rolled out in phases to over 500 supervisors across its locations.

Syntel was presented this award at the Microsoft Partner Summit in Mumbai, India on September 8, 2010. The annual awards recognize the development and delivery of the most outstanding solutions using Microsoft products.

Source:http://www.marketwatch.com/story/syntel-retail-solution-earns-partner-of-the-year-award-from-microsoft-india-2010-09-27?reflink=MW_news_stmp

Share and Enjoy:

Comments Off »

Posted in News

Tags: Award Microsoft

DATAMARK to introduce freight billing services at american trucking association’s management conference & exhibition October 16-19

September 27th, 2010

Share

DATAMARK, Inc., a leading provider of business process outsourcing services (BPO), announced today they will be exhibiting at the American Trucking Associations Management Conference & Exhibition (MC&E), taking place October 16-19, in Phoenix, Arizona.

DATAMARK will showcase Freight Billing Services (FBS), which streamline the billing process and expedite access to critical information that operations personnel need to manage load planning and shipping lane utilization.

DATAMARK’s best practices and quality control techniques simplify workflow to improve entry accuracy and cycle times while minimizing rework. This results in sustainable accuracy rates that exceed 99.5% while reducing bill audit ratios and decreasing revenue adjustments.

“DATAMARK’s FBS assists Freight & Transportation companies’ competitiveness and profitability by enabling them to run leaner, more efficient operations,” said Bill Randag, president of DATAMARK, Inc. “These services keep the trucks on the road and running at full capacity.”

DATAMARK’s billing services include freight bill/waybill data capture, invoice processing, driver log capture, skeleton bill entry for load planning and cross-docking, manifest creation, image storage and retrieval, and dispute resolution.
To find out how outsourcing billing processes can improve operating efficiency for the trucking industry, visit DATAMARK at Booth 863 at the MC&E.

Source:http://www.prweb.com/releases/ATA_conference/Freight_billing_services/prweb4562524.htm

Share and Enjoy:

Comments »

Posted in News

Tags: Exhibition Outsourcing

TCS wins order from K`taka

September 27th, 2010

Share

Tata Consultancy Services (TCS), IT services, business solutions and outsourcing firm, announced that it has won a contract for establishing and managing the State Data Centre (SDC) for the state of Karnataka.

The state-of-the-art SDC will enhance the infrastructure required to consolidate the state level applications and will be interoperable with the existing infrastructure.

“With our proven methodology and expertise in implementing data centers for various state governments and other central government agencies, TCS will assist the government of Karnataka in establishing a reliable and efficient SDC. The new SDC would provide better operation and management control and minimize overall cost of Data Management, IT Resource Management, Deployment and other costs.“ said Tanmoy Chakrabarty, Head and Vice President, Government ISU.

Shares of the company declined Rs 3.6, or 0.39%, to trade at Rs 927.85. The total volume of shares traded was 509,484 at the BSE

Source:http://www.myiris.com/newsCentre/storyShow.php?fileR=20100927145233707&dir=2010/09/27&secID=livenews

Share and Enjoy:

Comments Off »

Posted in News

Tags: Outsourcing TCS

China seeking to take the helm in Outsourcing

September 27th, 2010

Share

Indian outsourcing firms like TCS and Wipro have been dominating the outsourcing landscape for a number of years. However, the recession has impacted the way the industry is doing business and changes are taking place. Outsourcing to India is no longer the mainstay, while top outsourcing countries are finding a way to gain market share.

Firstly, Indian companies have to cut down their rates due to competition to a variety of outsourcing hotspots including the Philippines, Latin America and Eastern Europe. Nearshoring opportunities have propped up in Mexico and Latin America as an alternative to offshore activity. More importantly, there are some companies in the U.S. that feel that American jobs should stay at home and this has resulted in outsourcing assignments to low cost areas like North Carolina for example.

As Indian outsourcing firms regroup to pick up a new strategy amid a recovery, there is yet another competitor that India needs to confront – China. China has been making a huge impact in the outsourcing industry. The country’s economy has been sweltering in recent years and with more and younger graduates and engineers, China is ready to become a global powerhouse in outsourcing.

With the world’s largest population and a high proportion of skilled workers, China is set to takeover the lead from India in offshoring. Moreover, the country has received firm support from its government to take advantage of this lucrative market. This could cost India a wide margin in market share in the near future.

Apart from that, India’s labor costs are rising. Although India’s quality may be higher, there are companies looking for cheaper pricing and China is well poised to dominate the industry.

Source:http://www.groundreport.com/Business/China-Seeking-To-Take-The-Helm-In-Outsourcing/2929207

Share and Enjoy:

Comments Off »

Posted in News

Tags: China Outsourcing

SMEs ‘set to embrace IT outsourcing’

September 27th, 2010

Share

IT outsourcing is set to be embraced by an increasing number of small and medium-sized enterprises (SMEs), according to one expert.

In an article for Computer Weekly, Karl Flinders noted Bharat Vagadia – the SME director for the National Outsourcing Association – believes support and managed services will become more attractive to firms of this scale over the next year-and-a-half.

The specialist remarked: “The underlying drivers are all in place to make outsourcing a success in the sector and more and more suppliers are beginning to target SMEs.”

He explained it is “obvious” there is an opportunity for such growth in this area.

Elevated interest from suppliers would result in a higher level of education for end-users, Mr Vagadia added, describing this as the breakthrough outsourcing needs in the segment.

Kathleen Hall recently observed in Computer Weekly that many computing decision-makers believe IT outsourcing will become an inevitable practice for companies to follow in the coming years.

Source:http://www.codestone.net/news/story/smes-set-to-embrace-it-outsourcing/800083533/

Share and Enjoy: