Archive for September, 2010

Is outsourcing the best choice for your project needs?

September 30th, 2010

Our first instinct our first choice is to perform work within our own organization. It’s what we’re used to, it’s where our product and project expertise lies, and it’s usually the path of least resistance.

Next in line is the concept of brining in outside consultants to work on the project as needed. For example, you may need a particular software expertise on your project and everyone in your organization with that expertise is booked on another engagement. Since you need the work performed now – not in two months – you bring in an outside expert for, say, five weeks to get the task completed and you move on.

The third choice is to outsource, and that is what this article is about. There may be times in the life of your projects or during your project management career, where the best alternative is to outsource an entire portion of the project to an outside vendor to perform, say, all of the development work or all of the testing of the system prior to user acceptance testing.

Let’s look at this option further….

Outsourcing Services

An alternative to using consultants is outsourcing, by which an independent vendor provides a service and assumes responsibility for the results. For example, a project manager might outsource the development and delivery of a deliverable or component of the product being built.

Outsourcing has its advantages. It can help shift the development of difficult, complex deliverables to expertise that does not exist on the team. It can shift nonessential deliverables to outside vendors so that the team can focus on critical matters. Finally, it can allow for flexibility in responding to a fast-paced environment, since less is invested in a project infrastructure and the outsourcing can be canceled without investing too much.

Outsourcing has its disadvantages, too. The potential for losing control may be high. The work can cost more initially. And it takes time to find a reliable outsourcing vendor.

To ensure that you make a good outsourcing decision:

1. Do an analysis to determine if outsourcing is a better option than having the team do the work.

2. Select from several outsourcing vendors. Compare each one, not just on a cost basis but also on reputability of work and service.

3. Identify what is too critical to outsource. A bad outsourcing decision can have disastrous results on the entire project.

4. Identify what you can outsource. Often, these are services or deliverables not essential to the outcome of the project.

5. If outsourcing something critical, then ensure that reviews and audits are stipulated in the contract. Actually, the rights for reviews and audits should be incorporated in the contract as a general rule, but especially for critical services or deliverables.

Source:http://pmtips.net/outsourcing-choice-project/

Share and Enjoy:
  • Twitter
  • FriendFeed
  • LinkedIn
  • Google Bookmarks
  • Facebook
  • MySpace
  • Digg
  • del.icio.us
  • Sphinn
  • Mixx
  • Blogplay
  • Yahoo! Buzz
  • Live
  • Posterous
  • Technorati
  • Add to favorites
  • RSS
  • email
  • Print
  • Tumblr
  • Identi.ca
  • Hyves
  • IndianPad
  • Yahoo! Bookmarks

India’s Satyam posts large loss

September 30th, 2010

Shares of Indian software and outsourcing firm Satyam Computer Services Ltd.

(SAY 4.07, -0.01, -0.25%) fell 5.7% in Thursday morning trade in Mumbai after the company posted a 1.25 billion rupee ($27.8 million) loss for the last fiscal year, in its first financial results since founder Ramalinga Raju revealed massive accounting fraud at the company in January 2009.

Revenue for the fiscal year ended March 31 was 54.8 billion rupees, roughly in line with a 54.74 billion rupee forecast from a survey of analysts reported by Dow Jones Newswires. Satyam’s loss for the 2008-09 fiscal year was even wider, at 81.8 billion rupees, but revenue for the earlier year was higher, at 88.1 billion rupees. Satyam is now controlled by former rival software firm Tech Mahindra Ltd., which took a controlling stake in the company following the accounting scandal.

Source:http://www.marketwatch.com/story/indias-satyam-posts-large-loss-shares-fall-2010-09-30

Share and Enjoy:
  • Twitter
  • FriendFeed
  • LinkedIn
  • Google Bookmarks
  • Facebook
  • MySpace
  • Digg
  • del.icio.us
  • Sphinn
  • Mixx
  • Blogplay
  • Yahoo! Buzz
  • Live
  • Posterous
  • Technorati
  • Add to favorites
  • RSS
  • email
  • Print
  • Tumblr
  • Identi.ca
  • Hyves
  • IndianPad
  • Yahoo! Bookmarks

IT firms’ attrition easing as pay hikes on the way

September 30th, 2010

The Indian IT firms are finally breathing easy with salary hikes and stable projects are being handed. This is also easing the high attrition levels that the companies faced in the last few quarters.

The IT sector has been hit majorly by rising attrition levels even when the firms were scouting for talent as fallout of the rise in outsourcing demand.

L. Ravichandran, President, IT services, Tech Mahindra is of the opinion that while attrition is slightly high in the industry, it will start to slow down in the coming quarters as almost all the companies have finished salary hikes and the effects will start to show from October.

The salary hikes are a good way to retain employees. Ravichandran added, “When people see stability and pipeline, they don’t jump.”

A Nasscom report on the industry forecast that earnings could rise by 10-20 percent in FY11. The report also added that the attrition level was up by 8-10 percent in March as compared to the same period last year.

In a bid to retain employees and boost their morale, companies employed many strategies like providing stock options to the staff. There is growing priority placed on the employees. Recently HCL Technologies announced their slogan, “Employee first; customer second” signaling the many strategies employed to retain talent.

Sandeep Muthangi, Analyst, IIFL believes attrition will lower in the coming quarters as frequent job switches by employees have raised wages to unaffordable levels.

“We should stop the wage raises now only, otherwise our costs will become high, our margins will be slim and we will start losing business to China or Philippines. The speed of salary increases have started hurting us already,” said Deependra Chumble, Hiring Manager at Hexaware Technologies.

As the global economy set in the recovery path, IT biggies like Wipro, Infosys and TCS started recruiting in a big way. TCS has increased its target of hiring from 30,000 to 40,000 for the year. Infosys has also plans to add 6,000 more to its annual hiring projection of 36,000.

Chumble added, “The demand for skilled workforce has picked up quite a bit and the supply is not there as of now. So the attrition levels are high, therefore the premium paid to some of the skills is very high.”

Source:http://www.siliconindia.com/shownews/IT_firms_attrition_easing_as_pay_hikes_on_the_way-nid-72128.html

Share and Enjoy:
  • Twitter
  • FriendFeed
  • LinkedIn
  • Google Bookmarks
  • Facebook
  • MySpace
  • Digg
  • del.icio.us
  • Sphinn
  • Mixx
  • Blogplay
  • Yahoo! Buzz
  • Live
  • Posterous
  • Technorati
  • Add to favorites
  • RSS
  • email
  • Print
  • Tumblr
  • Identi.ca
  • Hyves
  • IndianPad
  • Yahoo! Bookmarks

Bishop blasts senate failure to advance anti-outsourcing bill

September 30th, 2010

Congressman Tim Bishop expressed disappointment in response to the Senate’s failure to advance a bill that would eliminate tax incentives for companies that ship jobs overseas. As a sponsor of The Stop Outsourcing and Create American Jobs Act of 2010 (H.R. 5622), Bishop is a leader in efforts in the House of Representatives to fight outsourcing and encourage job creation in America.

“It is deeply unfortunate that the Senate has failed to respond to the House’s advocacy on behalf of America’s workers,” said Congressman Tim Bishop. “At a time of persistent high unemployment due at least in part to outsourcing, it is unconscionable to protect tax loopholes that encourage companies to ship American jobs overseas.”

The tax bill under consideration, the Creating American Jobs and Ending Offshoring Act (S. 3816), would have ended tax deductions for expenses incurred when companies close U.S. operations and send the work overseas and instituted a new tax on products manufactured by foreign workers that were previously made in the United States. Due to unanimous Republican opposition, the legislation failed to reach the Senate’s required 60-vote threshold to end debate.

Introduced by Bishop in collaboration with House colleagues Jerry McNerney (D-CA), and Gary Peters (D-MI), The Stop Outsourcing and Create American Jobs Act of 2010 (H.R. 5622) deters corporations from using tax havens to hide assets and create jobs overseas by increasing civil and criminal penalties for illegal transactions involving a tax haven country, such as fraud, false claims, and tax evasion. The bill also requires federal agencies to request information about a corporations’ outsourcing practices when it applies for government contracts and allows preference for companies that have not outsourced jobs in the last year.

Earlier this year, Bishop introduced the Aviation Jobs Outsourcing Prevention Act (H.R.4788), to prevent jobs in the aviation industry from being outsourced as a result of joint venture agreements. These agreements between U.S.-based airlines and international carriers, whose host nations allow lower standards of living and fewer essential workforce protections, place the U.S. aviation industry at a competitive disadvantage.

Earlier this year, the House of Representatives passed the Small Business and Infrastructure Jobs Tax Act of 2010 (H.R. 4849), that includes a provision to save American jobs by eliminating foreign tax haven corporations set up to evade U.S. taxes.

Source:http://www.hamptons.com/News/For-The-Record/12136/Bishop-Blasts-Senate-Failure-To-Advance.html

Share and Enjoy:
  • Twitter
  • FriendFeed
  • LinkedIn
  • Google Bookmarks
  • Facebook
  • MySpace
  • Digg
  • del.icio.us
  • Sphinn
  • Mixx
  • Blogplay
  • Yahoo! Buzz
  • Live
  • Posterous
  • Technorati
  • Add to favorites
  • RSS
  • email
  • Print
  • Tumblr
  • Identi.ca
  • Hyves
  • IndianPad
  • Yahoo! Bookmarks

Utility providers choose IT partners

September 30th, 2010

Yesterday Indian outsourcing company Tata Consultancy Services (TCS) revealed it had inked a five-year infrastructure management services deal with AGL Energy, worth more than $50 million in total.

AGL and TCS already had a significant past together. In mid-2007 AGL announced it would outsource IT support to TCS in a deal it said would save the utility about $60 million over the succeeding five years. The contract would enable the delivery of AGL’s extensive internal IT change program.

Yesterday, TCS said the relationship had evolved into what it called a “full services play” covering consulting, implementation, assurance, outsourcing and support, with over 650 TCS consultants delivering services to AGL, with the majority being what it called “second-generation outsourcing” or new projects.

“TCS’s focus on the relationship, rather than the contract, has resulted in higher levels of service each time we moved a new area to TCS.

We expect the new deal to similarly enhance our experience, further strengthening our strategic relationship,” said Owen Coppage, chief information officer (CIO) and group general manager, customer operations at AGL, in a statement distributed by TCS.

Software giant BMC is also involved, providing its business service management offerings to AGL through TCS.

“TCS has been gaining significant traction in the Australian and New Zealand market. Hence, we partnered with TCS to move AGL from a silo-based support structure to BMC’s value-based approach with our Business Service Management offerings,” said Chip Salyards, vice president of BMC’s Asia-Pacific region.

Western Australia energy utility Verve has also expanded its relationship with Japanese IT services giant Fujitsu, although, unlike TCS, it didn’t disclose the value of its deal.

Like TCS, Fujitsu had already had an existing relationship with Verve, dating back to at least October 2009, when the pair announced Fujitsu would design the utility’s energy trading management system, which was built on .NET and Oracle technologies.

Yesterday, Fujitsu revealed it had inked a new contract with the utility to provide an IT service desk, in a multimillion dollar three-year contract with two one-year options to extend.

“We are looking forward to Fujitsu establishing a high quality, cost-effective Service Desk solution for Verve Energy’s independent IT environment,” said Verve CIO Brian McSkimming.

“Fujitsu’s Service Desk will provide a central point of contact for Verve Energy users to find support and assistance for their queries. This service will deliver significant benefits to Verve Energy throughout the state of Western Australia.”

Source:http://www.zdnet.com.au/utility-providers-choose-it-partners-339306301.htm

Share and Enjoy:
  • Twitter
  • FriendFeed
  • LinkedIn
  • Google Bookmarks
  • Facebook
  • MySpace
  • Digg
  • del.icio.us
  • Sphinn
  • Mixx
  • Blogplay
  • Yahoo! Buzz
  • Live
  • Posterous
  • Technorati
  • Add to favorites
  • RSS
  • email
  • Print
  • Tumblr
  • Identi.ca
  • Hyves
  • IndianPad
  • Yahoo! Bookmarks

Egypt targets $10 billion in outsourcing exports

September 30th, 2010

Egypt hopes to see a tenfold increase in exports from its growing outsourcing industry by 2020 and will boost its focus on information technology entrepreneurship and co-ownership of intellectual property, the country’s information technology minister said Wednesday.

The new emphasis outlined by Tarek Kamel at an investment conference in Cairo offered a window into how the country wants to boost revenues and further diversify its economic base as it moves ahead with its reform program.

Trade Minister Rachid Mohammed Rachid said officials are now more interested in opening new sectors to investments, hoping to eventually attract direct foreign investments of between $12-15 billion per year. Rachid said the priority was on maximizing the returns from state-run enterprises, including through restructuring and better management.

“We need to be able to consolidate. We want to be able to improve management. We want to be able to modernize our base of production,” he said, reinforcing the government’s desire to avoid further privatization of the public sector, at least for the time being.

Prime Minister Ahmed Nazif, echoed those remarks, saying later: “We need growth more than others” — a reference to the government’s challenge in meeting the needs of its 80 million citizens and demands for more jobs.

The information technology sector has emerged over the past few years as a new source of pride for Egypt.

Kamel, the IT and communication minister, said the sector had brought in almost $1.1 billion in exports so far in 2010, and officials were projecting an increase to $10 billion by the end of the decade.

“We’re still completely convinced that this is the way to continue to grow because infrastructure growth (in the sector) will not be enough anymore,” Kamel said. Egypt needs to “take its rightful share out of that service economy.”

Kamel said outsourcing, call centers and other support services were creating about 40,000 jobs per year but that Egypt was no longer content with simply focusing on the call center business. He said the real value lies in creating entrepreneurship in the information technology sector through co-ownership of intellectual property.

“We can also work on the higher end of the value chain,” Kamel said. “It will make Egypt part of the knowledge economy worldwide.”

Kamel said officials were setting up Egypt’s new Center for Innovation and Entrepreneurship, and that there was already a pilot project under way with IBM on nanotechnology. He said Egypt hopes to attract other foreign firms in similar projects.

The strategy for the entrepreneurship plan would be announced later in the year, he said.

The push for new revenue comes as Egyptian officials project economic growth could reach at least 6 percent this year, and inch up slightly higher in the coming year.

Egypt, the Arab world’s most populous country, stumbled slightly during the world financial meltdown. Economic growth dropped from more than 7 percent before the crisis to slightly under 5 percent.

Kamel said the IT sector saw sustained growth even during the crisis. Mobile phone penetration in Egypt now stands at more than 75 percent, with around 60 million subscribers, and broadband subscriptions are growing at about 25 percent annually, including both fixed and mobile services.

He said there were around 1.1 million broadband household subscribers. But he discounted the possibility that a fourth mobile phone license may be offered before 2013, saying officials would rather wait until the fourth generation networks were more established.

Kamel also said the country’s first so-called “triple-play” license would be signed Wednesday. Officials have awarded two licenses for companies to provide a combined package with Internet, cable TV and phone services in gated communities springing up around Cairo.

Source:http://sify.com/finance/egypt-targets-10-billion-in-outsourcing-exports-news-news-kj4f4Hgiejc.html

Share and Enjoy:
  • Twitter
  • FriendFeed
  • LinkedIn
  • Google Bookmarks
  • Facebook
  • MySpace
  • Digg
  • del.icio.us
  • Sphinn
  • Mixx
  • Blogplay
  • Yahoo! Buzz
  • Live
  • Posterous
  • Technorati
  • Add to favorites
  • RSS
  • email
  • Print
  • Tumblr
  • Identi.ca
  • Hyves
  • IndianPad
  • Yahoo! Bookmarks

Outsourcing and the 21st-century economy

September 30th, 2010

It’s campaign season, so “outsourcing” is being used as a four-letter word.

The practice of hiring workers overseas to handle certain functions of American corporations is, according to some politicians, a major cause of our ongoing economic woes.

Sen. Barbara Boxer (D., Calif.) has slammed her opponent, Carly Fiorina, for outsourcing jobs when she served as CEO of Hewlett-Packard. Ohio Gov.

Ted Strickland has attacked his Republican opponent, John Kasich, for serving on the board of a company that outsources.

And other politicians from Pennsylvania to Oregon have tried to use the issue to stir up voter dissatisfaction with the economy.

The Democratic leadership in the Senate has also used outsourcing as a political football.

This week, three days before the projected close of the 111th Congress, Democrats brought a bill to the floor that would penalize companies that outsource.

The Creating American Jobs and Ending Offshoring Act was intended to provide a payroll tax holiday to companies that shift overseas jobs back to the United States.

It would also have limited the use of tax deferrals that allow U.S. companies to postpone paying taxes on foreign income until after the funds are transferred to the U.S.

The bill never received an up-or-down vote, as it failed to receive the 60 votes necessary for cloture.

But merely by bringing it up, Senate Democrats showed their preference for campaign-season symbolism over serious recognition of why companies choose to outsource.

Companies outsource for two reasons. The first centers on the nature of the global economy.

In today’s world, outsourcing can save companies money, reduce the time it takes to deliver products and services to customers, and provide access to skilled employees unavailable in the U.S. Outsourcing also allows companies to capitalize on incentives offered by foreign governments to attract investment.

Outsourcing is here to stay for companies hoping to remain internationally competitive.

The second reason U.S. companies outsource is that our own government pursues policies that drive investment and job creation offshore: excessive taxes, needless regulations, lengthy permit processes, a decreasing supply of U.S. citizens with technical and engineering degrees, and a general governmental misunderstanding of how to support private-sector jobs.

For example, taxing new U.S. corporate investment at 35%—when the world average is just over 18%—pushes U.S. companies to invest offshore to increase return to shareholders.

While the U.S. government takes this harmful approach, foreign governments comprehend as never before what it takes to attract businesses and allow them to thrive.

Many learned invaluable free-market lessons from the U.S. Now those same lessons are being lost on our own leaders.

Had the recently defeated Senate bill become law, job losses would have accelerated.

The U.S. government once again would have misunderstood how jobs are created and caused even more companies to relocate jobs overseas.

Politicians may want to prey on the apprehension of voters during these anxious days, but condemning U.S. companies that outsource will come back to haunt them.

Politicians’ formulas for recovery are reminiscent of the days of the Great Depression, when erecting trade barriers through the Smoot-Hawley Tariff Act appeared the common-sense way to protect American jobs.

It wasn’t. After the tariff, GDP fell by half, the jobless rate more than tripled, and the U.S. economy plummeted.

While outsourcing is a modern fact of life—many leading U.S. companies now do over 50% of their business outside the domestic market—it doesn’t have to become the default path just because the U.S. government is pushing American companies into more competitive foreign lands.

Politicians who accuse the business community of being solely responsible for the loss of U.S. jobs are disingenuous at best.

They need to look at their own contributions to U.S. joblessness—and recognize the competitive nature of the 21st-century world economy.

Source:http://online.wsj.com/article/SB10001424052748703882404575520232436064498.html?mod=googlenews_wsj

Share and Enjoy:
  • Twitter
  • FriendFeed
  • LinkedIn
  • Google Bookmarks
  • Facebook
  • MySpace
  • Digg
  • del.icio.us
  • Sphinn
  • Mixx
  • Blogplay
  • Yahoo! Buzz
  • Live
  • Posterous
  • Technorati
  • Add to favorites
  • RSS
  • email
  • Print
  • Tumblr
  • Identi.ca
  • Hyves
  • IndianPad
  • Yahoo! Bookmarks
Get Adobe Flash playerPlugin by wpburn.com wordpress themes