The leading provider of managed virtual workspaces, today announced that it has named Business Process Outsourcing (BPO) and Contact Center expert Julie Casteel as the newest member of its Advisory Team. Most recently, Casteel served as the Executive Vice President of Global Sales and Marketing at Sitel Corporation, a $1.6B USD leading BPO call center provider.
RingCube delivers vDesk – a high-performance virtual desktop solution for secure remote access in Work-At-Home computing environments.
By leveraging vDesk, leading BPO firms and contact centers are able to increase the satisfaction of both their customers and agents, and meet strict PCI DSS, HIPAA and other security and compliance related requirements.
Through extensive policy and security controls, vDesk ensures customers’ corporate and client information is protected.
Not only does vDesk isolate and encrypt private information from leaking to agents’ desktops, but vDesk also adds host protection policy enforcement to ensure Work-At-Home agents’ PC patch levels, firewall, antivirus and antispyware are properly operational.
This ensures the highest levels of information security for private information.
In her new role, Casteel’s contribution to RingCube’s sales and marketing efforts will be instrumental in driving the company’s success in the BPO and contact center markets.
“The addition of this proven business executive to our team further strengthens the growing corporate capabilities of RingCube,” said Pete Foley, President and CEO, RingCube. “Julie has repeatedly demonstrated her ability to be successful in the BPO and contact center sales arenas, and we will leverage her knowledge, expertise and client relationships as we ramp up our presence in this important market segment.”
Casteel brings more than 25 years of successful sales and management experience within the telecommunications and call center spaces to RingCube.
Most recently, as the Executive Vice President of Global Sales and Marketing at Sitel Corporation, she was responsible for global revenue, client relationship management and marketing strategy.
In her capacity as Sitel’s global sales leader, she was responsible for growing client revenue from $100 million to $1.6 billion.
“This is an important time of transition for the contact center industry because those organizations that harness new technologies such as virtualization and cloud computing to gain a competitive advantage are now growing their Work-At-Home business by more than 30 percent annually,” said Casteel. “
I am excited to join the RingCube team because their vDesk solution is helping customers enable secure Work-At-Home contact centers that deliver higher customer satisfaction (CSAT), greater predictability, lower employee turnover, and overall cost savings.”
Before Sitel, Casteel served as Chief Solution Planning Officer at ClientLogic.
Previously, Casteel spent 9 years at EDS Corporation in a variety of leadership positions, including Senior Vice President of Global Sales and Vice President of Sales of Integrated Services, where she was responsible for the sales effort across multi-functional service offerings.
In her last 3 years at EDS, she was responsible for growing the call center revenue from $250 million to $750 million. Casteel began her career in sales at Sprint Corporation in 1987 where she held various sales and sales leadership positions.
She holds a Bachelor of Science degree from Texas A&M University.
Source:http://eon.businesswire.com/news/eon/20100908005499/en
