Business process outsourcing firm Sitel has opened 4,000 new jobs in its Manila and Baguio sites to support additional business from existing clients and the requirements of new customers.
In a statement issued Friday, Sitel recruitment director Joan Laquindanum said the company secured new clients just this year and, at the same time, many of its existing customers also expanded the services that they outsourced to the company.
This prompted Sitel to open new positions, as many as 4,000 in one go, just to support the new client requirements, she said.
Recognizing the fierce competition for BPO talents, she said Sitel provided “attractive compensation and benefits packages” to its employees, even including in-house pharmacies where medicine and supplements could be ordered on a noncash basis.
“Our associates enjoy generous leave entitlements, health, life, bereavement and retirement insurance plans. For example, our bereavement benefits are extended to all family members of associates, considered the first in the industry. As we continue to grow, giving only the best to our associates is a welcome challenge for Sitel,” she said.
According to the Business Processing Association of the Philippines’ “IT-BPO Road Map 2011-2016: Driving Global Leadership,” a $20-billion industry could be achieved by 2016 with continued concerted industry effort and strong government support. By then, the industry should employ as many as 900,000 individuals.
With strong public-private partnerships, the road map showed that the industry had the potential to generate revenue of as much as $25 billion and employment for as many as 1.3 million people.
Laquindanum said the 4,000 new jobs that Sitel was now offering would be followed by even more job openings in the future as the company also planned to further expand its operations in the country.
Sitel has 11 sites in the Philippines that provide services such as acquisition and sales, back-office, collections, customer care and technical support.
The Philippine sites serve customers in North America, the United Kingdom, Australia and New Zealand, and support English, Mandarin, Cantonese and Spanish languages.
Source:http://business.inquirer.net/money/topstories/view/20101029-300498/BPO-firm-offers-4000-new-jobs-in-Manila-Baguio
