Archive for October, 2010

Government to spend $20 billion on IT in five years

October 31st, 2010

the prime minister’s advisor on public information infrastructure and innovations, said India is likely to end up spending around $20 billion on the current overhaul of its IT infrastructure.

The estimate by Pitroda, who has a unique perspective of government’s IT-related expenditure due to his unique position at the centre, is the first estimation of the quantum of investment that is going into different government-funded IT related projects.

It is also higher than the $8.2 billion estimate given by the government for the various ‘digitisation’ projects currently underway at its various ministries and bodies.

“We have 15,000 people working on government software, at the central level,” Pitroda said, speaking at this year’s PanIIT conference in Delhi. Pitroda said investments into IT, at the current scale, is unprecedented in the country and rare even when compared to other countries.

“We are putting up national knowledge networks, connecting panchayats, creating e-goverance facilities, software, UID (unique identification number), GIS (geospatial information system), applications. When we put all this together we would probably spend $20 billion over the next five years on IT infrastructure,” he said.

Pitroda added that the government is currently working on ‘lighting up’ the lakhs of kilometres of unused fibre-optic cable lying in the country to bring high-speed connectivity to even small villages.

Pitroda, an IITian who made his fortune in the US in 60s and 70s, urged Indians to look at the outsourcing issue in the right perspective.

“I was recently in Detroit. When you drive around, you see all these homes boarded up. It is a depressing feeling, because lots of jobs have been lost all of a sudden. As a result, everyone’s focus in the US is on job creation,” he said, when asked how India should react to Obama’s anti-outsourcing stance.

That said, he added, trying to turn back the clock by bringing manufacturing jobs to the US was not the right way to go about correcting the situation.

“You have got to think forward and not backward. It’s not about going back to what it was. It’s about creating a new future,” he said, urging the US administration to think of new ways to create jobs in the new global situation.

Finally, he said, outsourcing is not going to be killed off or saved by US government actions, but by business imperatives, and India does not have anything to worry as long as business fundamentals favour outsourcing.

“If it makes business sense to them (companies), they will do it. If it doesn’t, they won’t. It’s that simple,” he pointed out.

Source:-http://www.dnaindia.com/money/report_government-to-spend-20-billion-on-it-in-five-years_1459663

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Global outsourcing industry grows 20%

October 31st, 2010

On the back of revival in the outsourcing of IT services, the growth in the global outsourcing industry stood at 20% in the quarter ended September compared to the same quarter last year. This is quite in contrast to the preceding April-June quarter when the growth was led by the BPO services.

According to the latest report by the global management consulting firm Everest Group, the July-September quarter experienced a 89% increase in the annual contact value (ACV) in IT services and a 50% decline in the ACV of BPO deals compared to the same quarter a year ago.

“The reasons behind the growth in ITO is the increase in discretionary spending by companies. This kind of spending automatically influences investment in application development and system integration. There was slowness in the discretionary spending in the first half of the year, but this pick up is expected to continue till the next two quarters and the whole of FY 2011,” said Amneet Singh, vice-president, Everest Group.

Quite in contrast the April-June quarter had witnessed a 33% increase in the average contact value (ACV) in the BPO segment and a marginal decline in the contract values of ITO on a yearly basis.

Analysing India’s share in global outsourcing, the report observed that the Indian buyers constitute 5% of the total transactions globally. The Indian service providers cater to 60% of the global IT market and 35-40% of the BPO segment.

The overall value in deals increased from $2.3 billion to $3.4 billion on a year-on-year basis. Even on a sequential basis, the IT services signified 3% growth in the ACV compared to the April- June quarter, whereas the contract value of back office declined on a marginal basis.

source:-http://www.financialexpress.com/news/Global-outsourcing-industry-grows-20-/704602/

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ISG technology to attend offshoring conference

October 31st, 2010

ISG technology is attending a conference organised by the American Chamber of Commerce Bulgaria, InvestBulgaria Agency and Colliers International, “Realising the Potential – Bulgaria on the Outsourcing and Offshoring Map.” The event will take place on 11th November at the Sheraton Hotel Sofia. The attendees will be high-ranking business, government, civil society and media leaders and the discussions will focus on the development of the outsourcing and offshoring potential of Bulgaria.

ISG technology will join the collaborative efforts of making Bulgaria a more attractive outsourcing and offshoring destination. The participants of the conference will discuss the macroeconomic and financial situation of the country and the latest developments in the outsourcing industry.

ISG technology will be sharing valuable experience and knowledge in the evolution of outsourcing – “Rightsourcing.” Unlike traditional outsourcing, “Rightsourcing” services are an opportunity to significantly reduce expenses and retain direct management control of activities.

ISG technology focuses on several concepts related to the Outsourcing industry:

· Highlighting the opportunity to relocate some of the activities rather than outsourcing them.
· Making “Rightsourcing” services more attractive, because of the opportunity to retain management control over the employees and projects.
· Introduction of ISG technology’s approach of organisation and support during the process of relocation of an activity.

The one-day conference will provide a forum for companies in the Outsourcing industry to meet, discuss and learn about the new trends in the field. ISG technology is looking forward to sharing their experiences and meeting others in the sector.

Source:http://pr-usa.net/index.php?option=com_content&task=view&id=524712&Itemid=30

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Obama’s India visit ignoring IT hubs only election rhetoric

October 30th, 2010

Prior to US President Barrack Obama’s visit, there has been plenty of controversy over protectionism creeping with the US taking a tough stand on outsourcing jobs to India, reports CNBC-TV18.

In fact Obama is not even going to technology hubs Bangalore or even Hyderabad for that matter, which his predecessor George W Bush visited back in 2006. But here are a few prominent voices saying this is all election rhetoric, and that they expect India and the US to work together to create jobs in both countries

Thomas L Friedman, Author says, “Outsourcing always comes up around election and as soon as election is over it tends to disappear. So I don’t see much, the number of American jobs percentage wise that are outsourced are very minimal. Most things that were sourced in the past are by technology, not by individual.

Sam Pitroda, Chairman, National Knowledge Commission says, “Outsourcing is not the only job, there are lots of other jobs. Everyone’s focus in the US is on job creation. To create jobs you need to retain people, I think India can help in retaining. So there are lots of opportunities if you really sit down and plan properly which would be beneficial to both sides. But you have got to think forward and not backward.”

Rajat Gupta, Former MD, McKinsey & Co says, “If you think about US challenge its about innovation, spending and building up consumer confidence amongst companies that demand will come back and create jobs. I think we can help each other in truly creating jobs. I think Indian companies can create jobs in the US and US companies can create jobs in India and it would be a win-win situation. So I hope that will be right on the agenda.”

Source:http://www.moneycontrol.com/news/business/obamas-india-visit-ignoring-it-hubs-only-election-rhetoric_495662.html

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Aarkstore enterprise -2009 top business process outsourcing vendors, black book survey 2009 results

October 30th, 2010

The 2009 Black Book of Outsourcing client experience survey investigates a subset of over 3000 Business Process Outsourcing contracts held by 800 corporate buyers of BPO.

18 Key Performance Indicators (KPIs) or criteria are employed specific to BPO buyers within all verticals and sectors, scored on each respective vendor and ranked per KPI.

Key Finding: Most Important Customer Satisfaction KPIs in Cross-Industry BPO Sector

Innovation, customization and reliability are the most important attributes influencing Cross-Industry BPO client satisfaction with their 2009 outsourcing providers.

All three KPIs were overwhelmingly praised by the clients of HCL BPO, which captured the overall honors across all verticals and horizontal functionalities this year.

Key Finding: Vendor Dissatisfaction is uncommon in the BPO Industry Outsourcing Sector among Top Tier Ranked Suppliers Strong dissatisfaction is uncommon among the largest and most comprehensive suppliers of BPO occurring in only 6.5% of financial and accounting clients and 8.8% of transactional services clients.

US clients are among the most satisfied with cross-industry BPO services delivery averaging 95.5% with 2009 projects delivered from North American based suppliers (US, Canada and Mexico).

Stronger dissatisfaction was more commonly reported from engagements with offshore outsourcing vendors with 13.7% of all surveyed BPO clients (Philippines, India).

Key Finding: Comprehensive Services Vendor arrangements from Full Service BPO Vendors produce the Highest Satisfaction Rates
Vendors offering comprehensive BPO and ITO Services ranked highest in the overall survey by all clients.

Cross industry clients showed significant preference for vendors who are capable of offering more extensive service lines once satisfied with initial projects.

HCL BPO compiled the highest rankings and client experience scores across three of the four major functional subdivisions of BPO services this year.

Source:http://press.forestlaneshul.com/aarkstore-enterprise-2009-top-business-process-outsourcing-vendors-black-book-survey-2009-results-3120.html

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Aarkstore enterprise – 2009 top knowledge process outsourcing (kpo) vendors, black book 2009 survey

October 30th, 2010

In 2009, the Black Book KPO Industry user survey investigated over 380 contracts held by 1800 of the top spending law firms, investment banks, capital markets and conglomerate corporations globally.

18 Key Performance Indicators (KPIs) or criteria are employed, scored on each respective vendor by client type and ranked on a 0-10 scale per KPI.

Key Findings

Key Finding: Most Important Customer Satisfaction KPIs

Customization, Integration/Implementations and Vertical Expertise are the most important attributes influencing KPO client satisfaction with their 2009 outsourcing providers.

Key Finding: Vendor Dissatisfaction is uncommon in the Knowledge Process Outsourcing Industry among Top Ranked Suppliers
Strong dissatisfaction is uncommon in this niche KPO sector, occurring in only 4.7% of Legal Industry client types, 5.5% in Investment Banking clients, and 6.0% Market Research clients globally.

UK & US clients are among the most satisfied with KPO services delivery. Strong dissatisfaction with offshore outsourcing vendors was less than 6.5% of all surveyed clients with 2009 projects.

Key Finding: Comprehensive Services Vendor Arrangements from a Comprehensive/End-To-End KPO Vendor produces the Highest Satisfaction Rates

Single-vendors offering comprehensive research services to services corporate clients ranked highest in the overall survey by clients.

Source:http://press.forestlaneshul.com/aarkstore-enterprise-2009-top-knowledge-process-outsourcing-kpo-vendors-black-book-2009-survey-3131.html

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IT sourcing europe highlights norway’s software development outsourcing trends 2010

October 30th, 2010

IT Sourcing Europe, a UK-based nearshore IT Outsourcing (ITO) research and advisory company, announced today the completion of its Norwegian ITO survey, conducted in the frames of the ongoing All-European IT Sourcing and In-House Software Development Research 2010.

The survey aimed to explore the key trends and hallmarks of the Norwegian software development outsourcing market in 2010.

To conduct the survey, IT Sourcing Europe reached its vast network of Norwegian business contacts from all of the major verticals (from IT, telecom, web and mobile development to hospitality to finance and banking etc) and invited corporate IT decision makers to share their outsourced software/web development experiences with a broader business community both within and outside of Norway.

As a result, 134 companies provided an input to the survey.

According to the survey findings, in 2010 the number of companies outsourcing their software development (SD) nearshore (i.e. maximum 2 time zones away from Norway) exceeds the number of those who outsource offshore (i.e. more than 2 time zones away) with a ratio of 32% vs. 27%.

The top three drivers of decisions to outsource a corporate SD function are: difficulty finding appropriate IT resources and specific skills within Norway (31% of respondents), pressure to reduce operating costs (23%) and necessity to improve business development strategy (15%).

Regarding actions that most of Norway’s companies take prior to signing their ITO contracts, 28% of survey participants conduct an in-house analysis of the areas to be outsourced, 26% rely on positive vendor’s references from the fellow businesses with SD outsourcing experience and 18% of companies hire or promote a manager to lead the entire outsourcing process.

Regarding the volume of the outsourced software development in Norway, the majority of companies (39%) outsource 40% – 59%, 14% of companies – 90% – 100% and only 6% of companies – less than 10% of their SD function.

Web 2.0 (Microsoft ASP.NET, Java, EpiServer, open source etc) remains the most outsourced area of expertise (by 37% of companies), followed by Enterprise 2.0 (J2EE, J2SE, C#, MySQL etc) (21% of companies) and mobile development (19%). Only 8% of Norwegian companies outsource embedded development.

Regarding the actual savings, 37% of companies polled save 10% – 24%, 25% of businesses – 40% – 59%, 12% of companies – 60% and more and 9% of companies – less than 10% of operating costs from their outsourced development.

Overall, the majority of Norwegian companies – 30% – admit that outsourcing their software development to a 3d party has been the right decision versus only 1% of companies who are very dissatisfied with the decision to outsource.

Source:http://www.pr.com/press-release/273390

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