Business process outsourcing (BPO) services have been growing steadily in Poland for the last couple of years. Today Poland, though still seen as a market with untapped potential, is home to more than 370 BPO and Shared Service Centers operating and expanding across the country. It is estimated that by the end of this year about 60,000-70,000 people will be employed in this sector.
Major global players are already active in BPO and R&D centers in Poland. They include IBM, Accenture, GE, HP, Microsoft, Siemens, UPS, JP Morgan Chase, CapGemini, Unilever, Thomson Reuters, Motorola, Google, and Samsung.
A delegation of officials from Poland’s southern Silesia province made a trip to New York to promote Poland and the Silesia region from Oct. 12 to 14. The delegation, aided by officials from the Polish consulate in New York, were working to convince U.S. businesses and potential investors to consider Poland as a valuable business partner.
The delegation was assisted by Michał Urbankowski from the Trade and Investment Section of the Polish consulate in New York, and Wanda Łopuch, president of the Global Sourcing Council, a nonprofit organization for people and organizations with an interest in the social and economic effects of outsourcing.
The delegation took part in the Global Outsourcing Conference prepared by the Outsourcing Institute, a U.S.-based organization that brings together professionals dedicated to outsourcing. The event was broadcast via the internet to 12,000 venues around the world, and was covered by The New York Times. Mateusz Skowroński of Katowice’s City Hall briefed U.S. businesspeople on business opportunities available in the Silesian region and promoted the city of Katowice as a reliable business partner.
The Polish consulate in New York Oct. 14 hosted an event related to ongoing efforts to portray Poland as an attractive destination for BPO, information technology outsourcing (ITO) and knowledge process outsourcing (KPO). The event was organized by the consulate’s Trade and Investment Section, which is tasked with promoting the Polish economy. The meeting, held in the historical premises of De Lamar Mansion, which houses the Polish consulate, attracted over 160 executives from leading American companies, including JP Morgan Chase, Citi Group, Accenture, Barclays Capital, Chartis Insurance, Thomson Reuters, and Deloitte.
The consul-general, Ewa Juńczyk-Ziomecka, outlined opportunities and resources available to companies wanting to outsource various business services to Polish specialists. Henryk Sanecki, head of the Trade and Investment Section, said, “The high number of attendees confirms that Poland is already considered a recognized and established investment destination. This is a natural consequence of the positive GDP growth that was registered in Poland last year.”
The Trade and Investment Section’s Paweł Pytlarczyk said, “Poland has been portrayed very positively in the press and was highly ranked in numerous league tables, just to mention AT Kearney’s Foreign Direct Investment Confidence Index, which ranked Poland sixth worldwide, an improvement from 22nd place a year earlier. It is a perfect opportunity to promote Poland as a reliable partner.”
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