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General discussion, news & views about Outsourcing and Offshoring

Archive for October, 2010

Hire americans in the us, narayana murthy tells it firms

October 29th, 2010

We should make ourselves less visible and ensure that the front end comprises local talent,” he said while addressing delegates at a conference organized by the All India Management Association (AIMA) here.

“When the Chinese came to India to set up power plants, the government rightly sought several guarantees.

So, if some of our own markets seek similar guarantees from us, what is wrong?

China earns more than $50 billion in exports, but have we heard any murmur about them in any of the markets they target,” Narayana Murthy asked the delegates.

For starters, they hire local talent to front-end their entry into a country.

Indian industry too should be toeing their line in this regard, he said while underscoring that we should make every effort to ensure that we make ourselves less visible in the country we enter with our products and hire local talent to do the work instead.

Elaborating on why Indian outsourcing has raised of other countries in the recent past, the Infosys co-founder said the problem lies with our youngsters of the day who believe that career growth is achieved only through an H1B Visa and a Green Card and that life ultimately is made only if one settles in the United States.

“There are many ways an employee can serve the company and the senior management should inculcate this belief in their employees.

Currently, they are scared of taking decisions of hiring local talent based on fears that it will create dissatisfaction among the Indian staff.

We need to take bold decisions and hire local talent, else we may end up killing the industry itself,” he warned.

If you were to check out the ratio of Indian employees in any of our companies that sets up shop overseas, you will find that more than 70 percent of them are people of Indian origin.

“Why wouldn’t the local people feel alienated by such a development.

It is up to our companies to lure local talent, which of course is not an easy job given the need for better brand building for our companies,” he said.

Source:http://news.in.msn.com/business/article.aspx?cp-documentid=4518039

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Tags: BPO Infosys Outsourcing

Wipro secures 5-yr deal from Electricity North West

October 29th, 2010

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Wipro Technologies the global consulting, system integration and outsourcing business of Wipro today announced that it has entered into a 5 year strategic partnership with (Q,N,C,F)* Electricity North West to deliver end to end service transition and transformational services to maintain their IT systems through a managed service framework.

This collaboration will achieve the critical task of separation of IT operations from Electricity North West`s current service arrangement. Electricity North West owns operates and maintains the electricity distribution network throughout the North West of England.

Wipro will set-up new data centers and configure virtualized and high availability infrastructure, migrate and upgrade, where necessary, all applications supporting the Electricity North West business. Wipro will also leverage its global remote infrastructure management to provide a fully managed IT Services based on the ITIL v3 Service Integration model.

Andy Funnell, CIO, Electricity North West said “We believe Wipro`s demonstration of a strong industry competency, a mature global delivery model, alignment with our near-term and long-term objectives and a compelling value proposition made Wipro the supplier of our choice to enable IT separation and support our business strategy over a 5 year horizon.“

Anand Padmanabhan, senior VP and Head – energy & utilities, Wipro Technologies said “We are privileged to partner with Electricity North West on their strategic journey of IT separation. This opportunity extends our footprint in the UK Energy and Utilities industry and positions us as a partner of choice on engagements involving Transformation and end-to-end Managed Services. This deal underscores Wipro`s leadership position in the Energy and Utilities space in the UK market.“

Shares of Wipro declined Rs 7.55, or 1.77%, to settle at Rs 419.60. The total volume of shares traded was 168,512 at the BSE (Friday).

Source:http://www.myiris.com/newsCentre/storyShow.php?fileR=20101029180709194&dir=2010/10/29&secID=livenews

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Tags: IT Technology Wipro

RSA insurance renew Accenture policy

October 29th, 2010

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Insurance giant RSA, formerly known as Royal Sun Alliance, has renewed an IT consulting agreement with Accenture.

RSA has extended an existing deal by three years to keep its relationship going until 2015. Accenture will continue to provide RSA with application outsourcing, systems integration and management consulting. The deal covers managing the critical customer relationship management, claims processing, commercial lines and policy management applications. RSA uses Accenture insurance industry applications, including Accenture Insurance Solution and Accenture Claim Components.

RSA signed its initial deal with Accenture in 2003. Accenture also supply business process outsourcing to RSA.

Last month RSA completed the integration of the Accellion file transform platform to increase and secure file transfers across the global insurance provider.

RSA CIO James de Watteville began his career at Accenture and has worked closely with his former employers since joining RSA.

“Most of the senior people I’ve brought in I’ve worked with elsewhere. The Accenture lead team are my ex-bosses at Accenture,” he says of the RSA contract with Accenture. “We all have deep, deep form,” he told CIO UK in an interview.

Source:http://www.cio.co.uk/news/3246521/rsa-insurance-renew-accenture-policy/

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BPO to hire more employees to accommodate increasing clients

October 29th, 2010

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Business process outsourcer Sitel Philippines said on Friday it is hiring an additional 4,000 people to meet increasing demand from its client base.

Sitel said it is hiring for its seven facilities in Mandaluyong City, Pasig City, Quezon City, and Baguio City to provide quality service to its clients, with accounts in sales and information technology.

At present, Sitel has more than 12,000 employees.

“Despite the economic downturn, Sitel has posted an increase in revenue and clients in 2010 which enabled the company to hire more people. We have new clients who went onboard this year and many of our existing clients have grown their businesses with us,” Sitel recruitment director Joan Laquindanum said in a statement.

The Business Process Association of the Philippines (BPAP) estimates direct employment in the outsourcing sector to hit 530,000 this year — about 19 percent higher than the 440,000 jobs the industry generated last year.

Early this week, the BPAP is projecting investments of $800 million annually from the private sector that can generate more than 200,000 jobs a year until 2016.

BPAP said it is “refocusing its talent development program” as the group sees the BPO’s non-voice segment to grow.

“Those in the healthcare, finance, and accounting will be important for our growth. They are in a better position to fill in the more than 216,000 jobs a year [in BPO],” BPAP president Oscar Sañez said.

Source:http://www.gmanews.tv/story/204704/bpo-to-hire-more-employees-to-accommodate-increasing-clients

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Wipro Enters into Partnership with Electricity North West Limited

October 29th, 2010

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Wipro Technologies, the global consulting, system integration and outsourcing business of Wipro Limited, has entered into a five-year strategic partnership with Electricity North West Limited to deliver end-to-end service transition and transformational services to maintain their IT systems through a managed service framework.

Officials with Wipro said that this collaboration will achieve the critical task of separation of IT operations from Electricity North West’s current service arrangement.

Electricity North West owns operates and maintains the electricity distribution network throughout the North West of England.

Company officials said that Wipro will set-up new data centers and configure virtualized and high availability infrastructure, migrate and upgrade, where necessary, all applications supporting the Electricity North West business.

Wipro, company officials said, will also leverage its global remote infrastructure management to provide a fully managed IT services based on the ITIL v3 service integration model.

“We believe Wipro’s demonstration of a strong industry competency, a mature global delivery model, alignment with our near-term and long-term objectives and a compelling value proposition made Wipro the supplier of our choice to enable IT separation and support our business strategy over a 5 year horizon, ” said Andy Funnell, CIO of Electricity North West, in a statement.

Anand Padmanabhan, senior vice president and head of energy and utilities with Wipro Technologies said that the company is privileged to partner with Electricity North West on their strategic journey of IT separation.

“This opportunity extends our footprint in the UK Energy and Utilities industry and positions us as a partner of choice on engagements involving Transformation and end-to-end Managed Services,” said Padmanabhan.

He said that this deal underscores Wipro’s leadership position in the Energy and Utilities space in the U.K. market.

Source:http://smart-grid.tmcnet.com/topics/smart-grid/articles/112397-wipro-enters-into-partnership-with-electricity-north-west.htm

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Tags: Indian IT Wipro

Keane plans to merge with Japanese company

October 29th, 2010

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NTT Data Corp. of Japan and Keane Inc., a Boston-based provider of information technology services, said that they have agreed to merge in a deal that will result in Keane becoming a wholly owned subsidiary of NTT Data.

Terms of the deal were not disclosed, the two companies said in a press release. Citing an anonymous source, Bloomberg News said that NTT Data will pay about $1.2 billion for Keane as NTT Data looks to expand in the United States.

Keane International, Keane Inc.’s parent company, is majority owned by Citigroup Venture Capital International Technology Holdings LCC. Keane has about 12,500 employees wordlwide.

NTT DATA is a subsidiary of Nippon Telegraph and Telephone Corp. It offers a broad range of IT services including consulting, systems integration and IT outsourcing. NTT DATA recorded total revenues of about $13.7 billion.

Keane president and chief executive John McCain said in a statement: “Keane fully intends to capitalize on the size and scale of NTT DATA through not only serving our existing customers better with expanded infrastructure and enterprise application offerings, but also being able to compete and participate in larger, more significant deals with our customers and prospects given our global reach.”

The technology services provider, which was run for 40 years by founder John F. Keane Sr. and his son Brian, was sold for $854 million about three years ago to Caritor Inc., a smaller San Ramon, Calif., outsourcing company backed by the private equity firm Citicorp Venture Capital International.

Before that acquisition, Keane did well in the Globe 100, the Globe’s annual rankings of public companies headquartered in Massachusetts. Keane ranked first twice in the Globe 100, in 1990 and 1999.

Source:http://www.boston.com/business/ticker/2010/10/keane_plans_to.html

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Human resource outsourcing provides cost reducing solutions

October 29th, 2010

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HRMS or human resource management system refers to the systems and processes at the intersection between human resource and information technology. Having a flexible, easy to use and up to date HRMS is imperative for any business and thus it is very necessary that it keeps up. To keep it updated it becomes important that the old receptive style is changed into professional, scientific and technical one through proper software and tools. A good HRMS should have an easy to use navigation system for administrators, PTO tracking, employee self service, alerts, records tracking and management, benefit tracking, multi-user access, document storage and easy customization.

For the success of any organization it becomes important that its employees work towards finding out ways of reducing costs at the same time maintaining or rather improving functionality. One effective way of improving HR performance is through human resource outsourcing which basically means outsourcing the human resource services of a company to another specialized firm.

HR outsourcing is indeed a critical responsibility thus should be outsourced to a company which is competent and reliable enough for the purpose. HR outsourcing company specializes in reducing costs of traditional human resource models while providing high quality HR results giving ultimate boost to the business and profits of the business.

The function of the human resource department is generally administrative and common to all organizations. In the present era, effective and efficient management of human capital in most of the organizations has turned into an increasingly imperative and complex process.

The need for keeping a record of all the employees in every possible regard has now become inevitable. The HR function consists of tracking existing employee data which includes personal histories, skills, capabilities, accomplishments and salary. The need for HRMS has increased in companies due to their performance enhancement strategies that help in boosting up the performance and morale of their employees by rewarding them with appraisals, incentives and promotions.

Source:http://business.ezinemark.com/human-resource-outsourcing-provides-cost-reducing-solutions-319ce9dbafa.html

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