Archive for November, 2010

Agencies hiding IT outsourcing: report

November 22nd, 2010

Senior bureaucrats believe the Federal Government’s pledge to halve its reliance on IT contractors is failing.
A review of the Government’s efforts to improve its technology use also says some agencies hide their use of private-sector staff by hiring intermediary firms, which charge up to 28 per cent extra.

Special Minister of State Gary Gray issued the findings of the independent review yesterday, which was undertaken by IT specialist Ian Reinecke.

Dr Reinecke examined how well the bureaucracy had implemented the reforms suggested by Sir Peter Gershon two years ago.

The Gershon review aimed to improve the Government’s IT use by spending less on day-to-day technology and more on projects that improved productivity, eventually saving taxpayers up to $400 million a year.

It also recommended halving the number of IT contractors used within two years and employing more permanent staff instead. The Government later extended the two-year target to three years.

But Dr Reinecke’s report says that while agencies cut contractor numbers by 10 per cent last year, some chief information officers were sceptical further cuts could be achieved ”in the face of increasing demand for scarce ICT skills”.

The report also suggested government agencies hid their use of contractors.

”In some cases it was reported that the effects of the requirement to migrate staff were being mitigated by the employment of contractors through third-party service providers with the result that they did not show up in agency contractor numbers.”

Dr Reinecke found the shift from contractors to permanent staff was likely to save only $33 million over three years, rather than the $100 million originally estimated.

He cited a report by an IT industry consultant that said agencies were ”avoiding the intent of the Gershon recommendations by contracting resources through service providers and outsourcing vendors as intermediates, at considerably higher margins … The report estimated that an additional mark-up of 20-28 per cent was applied to the rate for direct contractors.”

Dr Reinecke said ministers and senior executive public servants had been preoccupied with cutting spending at the expense of finding long-term efficiencies and productivity gains.

Source:-http://www.canberratimes.com.au/news/local/news/general/agencies-hiding-it-outsourcing-report/2002148.aspx

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Khaitan advises Ariba in Sourcing and BPO assets sale to Accenture

November 22nd, 2010

Khaitan & Co. acted as counsels for Ariba Inc. in its recent sale of sourcing services and business process outsourcing (BPO) services assets to Accenture plc. Ariba was advised by partner Rabindra Jhunjhunwala alongwith tax partner Daksha Baxi on Indian leg of the transaction worth around USD 51 million.

Ariba is a leading service provider of collaborative business commerce solutions and enables more efficient and effective buying, selling, and cash management by combining industry-leading software as a service (SaaS). The purchaser Accenture plc, Ireland having its administrative headquarters in New York, USA is a global management consulting, technology services and outsourcing company.

Source:-http://www.lawetalnews.com/NewsDetail.asp?newsid=2803

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Adapters cost software makers billions

November 22nd, 2010

apanese software makers say they have lost about 350 billion yen ($4 billion) to a cheap adapter that lets portable game players run illegally copied software.

The adapters cost from $20 to $40 and let players run pirated software once a memory device is inserted into the adapter, The Yomiuri Shimbun reported Sunday.

Japan’s Cultural Affairs Agency is considering imposing criminal penalties on the sale and use of the adapters and might change copyright laws to allow for prosecution, the report said.

The Computer Entertainment Suppliers Association of Tokyo said the adapters allow users to run illegally downloaded copies of programs and cost developers more than $4 billion from 2004 to 2009.

It said the devices became popular with the release of Nintendo DS portable game players in 2004, but their use may have other consequences.

The adapters could spread computer viruses that in some cases have resulted in personal data being published on the Internet, the report said.

Source:-http://www.upi.com/Entertainment_News/2010/11/21/Adapters-cost-software-makers-billions/UPI-24071290351198/

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Outsourcing isn’t worth it, some companies finding

November 22nd, 2010

When the executives evaluated manufacturing they had outsourced to China, they came to a conclusion that may surprise many people.
Even with lower labor costs in places like china, mexico, and other countries, companies have found that outsourcing isn’t without its problems and disappointments.
Read about the problems with outsourcing and what some companies are doing about it in today’s Dayton Daily News.

Source:-http://www.daytondailynews.com/outsourcing-isnt-worth-it-some-companies-finding-800924.html

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South African firm joins race for big IT tenders in Kenya

November 21st, 2010

Business Connexion, a South African computer firm, has joined the scramble for Kenya’s IT tenders worth billions of shillings, taking competition a notch higher.

The firm which is listed at the Johannesburg Stock Exchange says it will spend Sh2 billion in the coming year rolling out services in construction of electronic storage facilities (data centre), payroll, traffic management and motor registration.

The move promises to create jobs as the firm builds electronic data centres, rolls out tele-presence systems that will link the Court of Appeal and other courts countrywide.

Business Connexion is also expected to supply a case management system that will enable users to track court cases from trials to sentencing on-line.

The firm’s arrival in Kenya comes days after the government announced that it has outsourced its payroll management service to Payment Solutions Ltd to help enforce the one third of salary rule on loans.

Business Connexion’s head of innovation Isaac Mophatlane says the company will start its operations in the second week of January after recruiting staff. The South African firm has operations in five other Africa countries — Nigeria, Namibia, Mozambique, Zambia and Tanzania and plans to make Kenya its regional hub citing the country’s strategic location, high quality IT infrastructure, good regulatory policies and readily available skills.

From the vast number of opportunities, Business Connexion is targeting, Mr Mophatlane says the firm will initially offer data centre solutions such as cloud computing.

The company plans to offer the services by either buying into a company that is already doing the business or through service partnerships.

Part of the company’s Sh2billion war-chest will go buying equity in such company.

“We want to work with the locals to achieve our goals and we are not going to use data centres outside Kenya but instead set up our base right here,” said Mr Mophatlane.

The firms is eying the Business Process Outsourcing (BPO) segment of the telecoms business an area Kenya is seen to have strengths given the country’s strong human capital base .

Finance minister Uhuru Kenyatta said Business Connexion’s entry into Kenya is timely coming at a time when the government has completed most IT infrastructure rollout and is in the process automating its services.

“By June next year, the government will release funds for the second data centre and embark on cloud computing,” said Mr Kenyatta.
“ Automating public services not only increases efficiency of delivery but also reduces corruption,” he said.

The battle for IT government tenders including the supply of computer related hardware and software involves Oracle, NetApp, SevenSeas , Safaricom , Mfi , IBM, Cisco, Jamii telecoms Ltd and BPO operators among others.

Key State departments holding the big contract cheques are Treasury, the Judiciary, police, prisons, Ministry of Lands, Immigration and Kenya Revenue Authority.Cisco, Safaricom and Jamii telecoms have secured part of the contract to rollout a pilot tele-presence facility that links the Nairobi and Mombasa courts.Plans are underway to rollout the project countrywide.

Use of the tele-presences is expected to speed up delivery of justice, cut travel boarding and security expenses that the government incurs every time the judges travel to hear cases out of Nairobi.

Mr James Munene, the chief executive officer NetApp in a previous interview with Business Daily said aggressive drive by the government to automate it’s processes and digitize it documents offers new business opportunities for the private sector.

“Digitized data will need to be managed and stored which for us, provides an opportunity since we offer data management and storage facilities,” said Mr Munene.

Source:http://www.businessdailyafrica.com/Corporate%20News/-/539550/1057826/-/11nc1dhz/-/

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New Protocol head focuses on teamwork, individual direction

November 21st, 2010

The newly opened Philippine office of business process outsourcing firm (BPO) Protocol Global Solutions is focused on tapping local talent to serve the growing BPO demands in the United States.

While still largely providing voice-related services, Protocol Global Solutions Philippines is aiming to grow its services to include non-voice services as well.

At the helm of Protocol Global Solutions Philippines is John Langford, a 20-year veteran in the BPO industry.

Langford, who has also spent seven years as country head of ICT Group’s Philippine operations, says one of the key business strengths that he is bringing into Protocol is teamwork and steering the direction of their employees.

Knowing that one of the biggest concerns of the BPO industry in the Philippines is the high attrition rate of employees, Langford stresses the importance of building a coherent support network within the company, allowing each employee to be involved in supporting one.

This network is crucial in addressing the needs of customers who want immediate responses for their queries, she says.

“As everyone should know, a happy client means that their customer support has been able to handle their requirements with speed and skill. That’s because our agents will also get immediate support from their colleagues within the company, using appropriate escalation process for specific customer queries,” Langford says.

But beyond teamwork, Langford says Protocol gives focus to improving the skills of their employees. While most BPO firms look at hard numbers to promote their people, he believes that it is the inherent capabilities of people that should drive their career direction.

Langford knows the challenges faced by employees in the BPO space as he also worked as a call center agent in ICT’s US office 20 years ago.

He says he is bringing in the concept of mentoring for the agents and management team of Protocol Global Solutions in the Philippines.

“Our biggest investments are our people who give the best consumer service possible. We look after their welfare, constantly looking for the best career paths for them to take. Senior agents will give hands-on approach to new employees, giving them advice on how to stay on track with their career paths,” says Langford.

Langford envisions that Protocol will continue to grow its manpower to about 1,500 to 2,000 employees in the next three years, servicing voice and BPO requirements of clients from international and domestic markets.

Langford, who also sits as a board director of the Contact Center Association of the Philippines (CCAP), says the Philippines can continue to become a major outsource services hub, servicing not just the US market but also Australia, the United Kingdom, and Canada, where demand is also growing.

“The contact center business is at the forefront of the outsourcing industry and the Philippines is ever becoming a choice destination. As both the head of the contact center company and an organization that looks after the contact center space, I will give my best to strengthen the local outsourcing business,” says Langford.

Source:http://www.philstar.com/Article.aspx?articleId=632180&publicationSubCategoryId=71

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Team international increases exposure to european IT market

November 21st, 2010

Since its launch in 2005 Outsource magazine has been a market-leading independent publication dedicated to the outsourcing industry, giving buyers, vendors and advisors the very best information at the right time. Outsource magazine provides the news, analysis and insight that keeps outsourcing professionals informed about the key events and developing trends from around the globe and across the outsourcing space. Outsource Magazine is proud to be the official partner magazine of the UK’s National Outsourcing Association (NOA) and partners with organizations including the IAOP, SSON, MarketForce, Gartner, UBM, Global Sourcing and more.

To enhance its industry presence TEAM International partners with the Outsourcing Magazine. Advertising in their on-line, print and digital editions TEAM is actively utilizing other channels reach throughout the industry. Check TEAM’s ad in the autumn edition of Outsource Magazine as well as in the online edition at http://www.nxtbook.com/nxteu/EMP/OutsourceIssue21/#/20.

“…Our relationship with Outsource magazine will continue increasing our brand name recognition and market reach in IT industry as a leading custom IT solutions organization…” – Joe Chiovarou, TEAM international VP Business Development.

TEAM International is a U.S. based IT professional services firm that provides custom application development including desktop, web, multi-tier, e-business, e-commerce, CMS applications on JAVA Platform, Web Development, Microsoft Platform, Databases; Mobile Smartphone development including PDA applications for various devices including IPhone & BlackBerry; SaaS Cloud Computing on the Force.com platform; QA & Testing services; IT & Healthcare IT Staffing solutions. TEAM is CMMI Level 3 certified with IT Outsourcing & Offshore Software Development Center in Kharkov, Ukraine, Eastern Europe.

Source:http://pr-usa.net/index.php?option=com_content&task=view&id=542954&Itemid=32

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