Archive for November, 2010

Synnex builds up platform bpo services with new acquisitions

November 19th, 2010

Concentrix Corporation, SYNNEX Corporation’s Business Process Outsourcing (BPO) segment, has acquired two complementary premier renewal platform companies; Aspire Technology Limited and Encover, Inc., both privately-held.

Aspire services IT vendors, distributors and resellers primarily in Europe driving renewal services through its proprietary RenewalsManager SaaS platform. Encover provides automated services primarily focused in the U.S., enabling IT vendors to manage renewals through their enterprise ChESS platform and providing professional services to increase warranty and license renewal rates.

Aspire and Encover together bring approximately 200 employees and $25 million in annual revenues. Aspire is headquartered in London, England and Encover is headquartered in San Francisco, CA. SYNNEX expects these acquisitions will incur some initial acquisition integration charges in the fourth quarter of 2010.

“We are excited to have Aspire and Encover become the foundation of our platform BPO services,” stated Kevin Murai, President and Chief Executive Officer of SYNNEX Corporation. “These investments represent a significant step forward in our BPO services strategy. We are fortunate to also gain the expertise from the leaders and employees of both organizations.”

“These companies complement each other well and are industry leaders with their respective proprietary technology platforms that help customers achieve greater success in their renewal programs. The combination of these companies gives us a solution set that fits multiple geographies, complexities and go-to-market strategies of clients for their renewal needs,” said Chris Caldwell, SVP and General Manager of Concentrix Corporation.

Clare Findlay, Chief Executive Officer of Aspire Technology Limited said, “With Concentrix’ growing global presence, we will be able to help our customers in new geographies while attracting new customers to our platform and services. We look forward to becoming a part of the Concentrix team.”

“Concentrix will help us leverage our deep domain knowledge and leading software solutions. By combining our capabilities and the scale that currently exists we will be able to fuel growth into new domestic and international markets,” said John Vitalie, Encover President and Chief Executive Officer. “We are very excited to be joining the Concentrix team.” ***

Source:http://rfpconnect.com/news/2010/11/19/synnex-builds-up-platform-bpo-services-with-new-acquisitions

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WRAPUP 1-European IT services firms see little 2011 growth

November 19th, 2010

European IT services providers will return at best to only tiny growth next year as companies and governments keep a tight lid on spending.

There are no large IT outsourcing deals on offer, and while companies continue to look for smaller deals, pricing pressure on these is intense, IT services company executives told an investor conference in Spain.

“There are definitely signs that orders are coming back, but the environment remains challenging — prices are not coming back,” Gilles Grapinet, operations chief at Atos Origin (ATOS.PA) told the Morgan Stanley TMT Conference in Barcelona.

“We don’t expect booming growth in 2011.”

Atos’ smaller French rival Groupe Steria (TERI.PA) echoed the comments.

“We are not betting before the second half next year on any pricing power coming back,” said Laurent Lemaire, Steria’s CFO.

The cautious growth view from European companies is in stark contrast to Indian and U.S. rivals who foresee strong growth.

Accenture (ACN.N) has forecast for sales to rise 7-10 percent in its fiscal year of 2011, while India’s top IT services firm Tata Consultancy Services (TCS.BO) told Reuters last month it expects to see even in Europe annual sales growth of 20-25 percent continuing.[ID:nN30260170][ID:nLDE69O080]

In contrast,Steria said it expects to see faster sales growth next year than the 1 percent it targets for this year, while it sees also sales in Britain growing.

Andy Green, chief executive of Logica (LOG.L), said he was not ready to forecast growth for Britain.

“I am not prepared to say that. It’s too early to call.”

Source:http://www.reuters.com/article/idUSLDE6AI0E120101119

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Outsourcing Projects – Are There Disadvantages?

November 19th, 2010

Outsourcing is an extremely common practice in today’s cost-conscious environment. Outsourcing occurs when you subcontract a particular task or project to a company that specializes in that task rather than employing people in your company to complete the task or project.

No matter how large or small your business is you can use outsourcing to your advantage. If you have a very small online business or even if you are a one-man (or woman) show you can utilize the services of an outsourcing company. Outsourcing can be used when you have little or no expertise in a particular area, for example, if you are not a computer programmer you can outsource software development. Another way to use outsourcing is for the mundane tasks that you can train anyone to do, such, as commenting on blogs or forums and other traffic generating activities. If you are not a writer then you can outsource your article writing and if you can’t make videos then you can outsource this too. The key to successful outsourcing is to know exactly what you want and have an extremely specific set of criteria for the outsourcing project. It’s not good to get a surprise when you receive the finished product.

There are many advantages to outsourcing but also there are many potential hurdles that have to be jumped as well. Once you are experienced at choosing the right outsourcer or you have developed a relationship with a select few trusted outsourcers then outsourcing strategy becomes far easier. There are also educational courses that teach you how to choose a good outsourcer saving you valuable time and money and speeding up your learning curve.

Disadvantages of Outsourcing

As with anything where there is good there is also bad. Outsourcing has its disadvantages as well as its advantages.

1. Loss of Control

When you outsource a project you now are relying on a third party to deliver on time. This means that you are no longer in total control of your project! You have to rely on other people and sometimes they take on more work than they really have time to do. They can overestimate their ability and underestimate the time something might take.

2. Quality vs Cost

Even if you get samples of a particular outsourcer’s previous work there is no guarantee that the work that they produce for you will be of sufficient quality or standard. Poor quality work will cost you more in both time and money.If you are not satisfied with the work they have produced you have lost in two ways. You have lost time and you have probably added extra expense to the bottom line. You may have to contract the same job out to a new outsourcer or you may have to do it yourself.

3. Difficulty in Communications

People living in places like the Philippines, India and China have much lower living expenses than those who live in Western countries so they can afford to be paid at low hourly rates. The downside is that English is not their first language and communication will be difficult and time consuming. You may not be able to specify exactly what you require due to a language barrier.

These disadvantages of outsourcing: loss of control, poor quality and difficulties with communication can increase your hidden costs in both time and money. If a project takes three times as long to complete because your outsourcer is of poor standard then you have lost the potential sales that you may have made using a better quality outsourcing service.

The best way to learn more about outsourcing is to get experience with outsourcing yourself. Start with a small project to test a person’s capabilities before you outsource a task that is critical for your business’ survival. Build relationships with your outsourcers and train them gradually as to your exact methods. Systems work really well to ensure consistent results.

Source:http://outsourcing.phoenix-blogs.com/outsourcing-projects-are-there-disadvantages/

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Outsourcing is cheaper to borrow

November 19th, 2010

The loan is a sensitive subject, the story covers a lot. Financial institutions are certain criteria that applicants must meet, what equipment and resources necessary to process again organized management of the loans. Well, if I show indicate that the part of the process should be of entrusting a third party “option is to not viable? The answer is that the loan of outsourcing is a viable optionand many large financial institutions in the United States and lawyers with a seat is a tip for a smooth operation.

Service processor loan is fully entitled to take measures, the first agreement to offer all services that are part of the. If a bank or auditor of the outsourced work to reduce processing of the loan for and control of operational costs. Poland has in the past decade have been the most important place on the high seascan be excellent with all projects. Outsourcing projects has helped parents save resources and opens up many possibilities for additional source of income for companies in India.

Note also that the loan of outsourcing is good for business success. Credit agreement and process management are two different things, if the expert’s procedures for the processing of creditrequires a rapid conclusion of transactions in order to ensure better profitability. The parent company, save a lot of effort and resources invested in the management of documents.

Speaking of experts, be remembered that this legislation is a step in the pace of current policies, rules, and are part of the loan and mortgage processing. The best closure is to increase customer satisfaction, and if the parents do that can occurRenovation costs for the consumer, which saves time and money. These deals can be closed easily, because a lot of time saved in the recruitment and training of processors.

To start the loan processing outsourcing everything you need which is a form of submission of the loan, which company has the necessary information about the manufacturing process, property, employment and history of the borrower.

Ultimately is rightly said that the successto reach the resources of the organization’s ability to profitability, “the house outsourcing business decisions.

Source:http://forumallbest.co.cc/financenow/2010/11/19/outsourcing-is-cheaper-to-borrow/

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Cloud Computing Shakes Up Traditional IT Outsourcing ?

November 19th, 2010

Fοr аll thе vagaries οf IT services, traditional IT outsourcing hаѕ always bееn quite tangible—servers, data centers, networks, specifications, man-hours, lines οf code. Thе rise οf cloud computing, hοwеνеr, іѕ changing аll οf thаt wіth flexible, asset-free IT services available οn аn аѕ-needed basis fοr more aspects οf enterprise technology.

Cloud services аrе a boon fοr many IT departments willing tο forego customization: Thеу hеlр IT organizations chip away аt hefty capital expenditures frοm back-еnd infrastructure tο customer-facing software аnd everything іn between. Consequently, thе cloud іѕ turning thе traditional IT services industry οn іtѕ head.

“Cloud computing represents a fundamental shift іn hοw companies pay fοr аnd access IT services,” ѕауѕ Susan Tan, IT services аnd sourcing research director fοr Gartner.

In fact, Gartner predicts thаt bу 2012, 20 percent οf businesses wіll οwn virtually nο IT assets. Thаt wіll bе a game changer—fοr better οr worse—fοr outsourcing vendors οf аll stripes, frοm traditional onshore аnd offshore IT service providers аnd consultants tο system integrators аnd nеw, niche vendors.

“If [thе] cloud wаѕ οnlу аbουt gutting thе clunky, expensive аnd environmentally-unfriendly infrastructure, аnd having Amazon аnd company deliver thе computing power, thеn іt’s really јυѕt аn infrastructure utility offering,” ѕауѕ Phil Fersht, founder οf outsourcing consultancy Horses fοr Sources. “Hοwеνеr, іf уου′re going tο hаνе уουr data аnd applications hosted externally іn thе cloud, dο уου really need tο manage thеm yourself anymore? Dο уου really gain a competitive edge wіth thе way уου process уουr insurance claims, οr isn’t іt time tο find a services vendor thаt wіll host thе app, thе associated infrastructure аnd even process thе transactions fοr уου?”

Fersht calls cloud services thе foundation fοr next-generation enterprise sourcing solutions. Hе believes cloud services wіll mаkе traditional delivery οf IT services more efficient аnd cost-effective. “Thеу аlѕο hеlр сrеаtе a delivery mechanism fοr trυе business process services,” hе adds. “Thіѕ nеw class οf [outsourcing] hаѕ thе potential tο unlock tremendous value fοr customers.”

Cloud Computing’s Threat tο Traditional IT Outsourcing

Traditional, asset-heavy IT outsourcing deals won’t gο extinct overnight. (Remember thе predicted death οf thе mainframe? Bіg iron іѕ still humming along.) Bυt thе clock іѕ ticking.

“Whіlе adoption οf cloud services іѕ still low, outsourcers need tο adapt tο thіѕ change. Thе days οf dedicated data centers аrе probably limited,” ѕауѕ Tan. “A lot οf outsourcing hinges οn having external providers manage assets—both infrastructure аnd applications—owned bу IT departments. Thіѕ раrt οf thе market wіll decrease. Outsourcers need tο invest іn cloud services аnd cloud-based offerings οr risk being marginalized.”

Source:http://tourgartnersymposiumitxpo.com/2010/11/cloud-computing-shakes-up-traditional-it-outsourcing-part-1/

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Guidelines for Deciding Call Centre Outsourcing Provider

November 19th, 2010

With the increasing number of call center in India, it becomes very difficult to decide that which outsourcing services are better than the other. Some of them try to lure you with their economical services while the other offer free or discounted services on the bulk services. In this scenario, you may face dilemma in deciding upon the call centre service for your business. It is essential to opt for call center services from a right call centre in India for facilitating your business to grow any wrong decision in this regard can stain your business reputation.

Before deciding for call center outsourcing you must ensure that the call centers have required infrastructure, advanced technology and adept professionals for bets suiting your business requirements. In order to get right outsourcing partner you must judge the service provider on the scale of performance, growth as well as business reputation. You must look at the past record of the call center and track business growth of the companies that have been associated with it. Another important step is to analyze business connection and reputation by checking online status of the call center then whether it is outbound or Inbound Call center. Customer service is an important aspect for the businesses today. You must also ensure that you get round the clock call center customer service for keeping your customers happy.

Source:http://blogs.go4customer.com/?p=276

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Accenture Completes Ariba Acquisition, 40 Days After Announcement

November 19th, 2010

Accenture (NYSE: ACN) announced its acquisition of the sourcing services and business process outsourcing (BPO) services assets of Ariba, Inc. (Nasdaq: ARBA), the leading provider of collaborative business commerce solutions.

Recently, on November 16, 2010, Accenture indicates that it has completed its acquisition of the sourcing services and business process outsourcing (BPO) services assets of Ariba, Inc. (Nasdaq: ARBA), which include Ariba’s direct and indirect category expertise, sourcing process expertise and strategic sourcing execution resources. About 160 Ariba employees globally are expected to join Accenture.

The acquisition will enable Accenture to provide clients with deeper category expertise, enhanced highly scalable global sourcing service delivery operations and proprietary sourcing databases, benchmarks and technologies.

Mike Salvino, group chief executive, BPO, Accenture noted that Accenture is already a leader in the procurement and supply chain BPO and supply chain management consulting, space and this acquisition further differentiate the firm in the market as it broadens client offerings with business insight and analytics.

Source:http://www.big4.com/news/accenture-completes-ariba-acquisition-40-days-after-announcement-2032

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