Archive for November, 2010

Cloud computing boosts Phoenix IT

November 29th, 2010

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The increasing popularity of “cloud computing” has boosted revenues at Phoenix IT, prompting the information technology services group to increase its interim dividend by more than 60 per cent.

But the move towards cloud computing – in which IT operations are hosted on the internet rather than by physical hardware – failed to flow through to the bottom line, with pre-tax profits holding steady at £13.3m.

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The Northampton-based group said on Monday that revenues in all divisions had risen in the first half and that the trend for small businesses and local government to outsource complex IT operations would continue.

“While pressures on public spending may impact growth in the short term, the requirement for the public sector to achieve cost efficiencies offers opportunities for the group. We continue to see outsourcing opportunities in both the public and private sector as customers seek to reduce their cost base,” Phoenix IT said.

Although a relatively late convert to the benefits of cloud computing, Phoenix IT said it was “well positioned to take advantage of the move to a new era in IT infrastructure”. It said it had seen “significant growth in its data centre and hosting related businesses”.

Phoenix, which operates out of 17 locations across the UK, also said it would merge its ICM Continuous Business and Servo mid-market services divisions in April next year in order to further focus its cloud computing operations.

For the six months to September 30, group revenues grew by 13 per cent to £138.4m, while pre-tax profit was unchanged at £13.3m. Diluted earnings per share rose to 12.5p (12.3p) and the interim dividend was boosted to 3.5p (2.15p).

Analysts at Execution Noble said some investors might be disappointed that Phoenix IT was stalling in its appointment of a new chief financial officer.

“Having previously announced that the appointment of a new group finance director was ‘well advanced’, those contractual negotiations ended in late August 2010 when the selected candidate accepted another position. A new executive search company has been appointed and further candidates are currently being interviewed,” Execution Noble said.

Analysts at Singer, Numis and Investec reiterated their “buy” recommendation on the stock. Phoenix IT shares were flat on Monday at 228¾p, valuing the group’s equity at £172m.

Source:http://www.ft.com/cms/s/0/4f482ffe-fb99-11df-b79a-00144feab49a.html#axzz16g3ayHEd

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AXA Elevate partners with Vestra Wealth for DFM outsourcing service

November 29th, 2010

AXA Wealth’s Elevate has partnered with Vestra Wealth to provide a range of bespoke and managed portfolio options for IFAs seeking to outsource business to a discretionary fund manager, or DFM, ahead of the retail distribution review, or RDR.

Elevate, a component of the AXA Wealth business, is continuing its series of developments by allowing DFMs to offer their services via the platform, providing advisers with the traditional client-bespoke asset management, along with the option of managed portfolios.

Elevate’s flexibility now extends between a traditional DFM proposition to a simplistic model portfolio approach. This provides the opportunity for an IFA to use any model portfolio they deem appropriate, from a fully outsourced solution, right through to the use of their own multi manager funds and portfolios or a solution from AXA’s independently run multi manager arm, Architas Multi-Manager Limited.

David Thompson, managing director, AXA Wealth Distributors, says: “Increasingly, IFAs are looking at their business models and in many cases will look to outsource their investment solutions to various third party discretionary fund managers – a trend that is set to continue with the impending implementation of the RDR. The flexible functionality of Elevate means that there are various levels of service on offer to suit a range of business models.”

Source:http://www.tradingmarkets.com/news/stock-alert/axa_axa-elevate-partners-with-vestra-wealth-for-dfm-outsourcing-service-1333624.html

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Sony expands outsourcing to 50%, says report

November 29th, 2010

Sony will increase its outsourcing orders to 50% of its total shipments, from the previous 30%, according to a Japanese-language Yomiuri Shimbun report. Due to the relationship between Foxconn Electronics (Hon Hai Precision Industry) and Sony, Chimei Innolux (CMI) will be the major beneficiary.

Yoshihisa Ishida, president of Sony’s TV business group, took over the management in April 2009. Under Ishida, Sony has gradually reduced its production costs and increased its outsourcing. Sony has reduced its assembly plants to four, from nine plants two years ago.

Due to weaker than expected demand in the US market, Sony will not be able to reach its shipment goal of 25 million units for the 2010 fiscal year ending on March 31, 2011, but the vendor aims to ship 35 million units for the 2011 fiscal year.

Foxconn and Wistron from Taiwan are the major OEM partners of Sony, and CMI expects to land more LCD TV panel orders from Sony further helping to improve CMI’s utilization rates and operations.

Source:http://www.digitimes.com/news/a20101129PD207.html

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Shrinking talent pool, high attrition dog BPO industry

November 29th, 2010

India’s information technology (IT) prowess has been a much-heralded success story of the country’s economy, generating in the process 45 per cent of the total urban employment. Of this, the business process outsourcing (BPO) industry is responsible for a third of those jobs. However, India’s BPO sector is now facing the down side of this success story — growing wage inflation, competition from other geographies and critically, a shrinking talent pool and high turnover rates.

According to industry association the National Association of Software Companies or Nasscom, India’s BPO industry has added five million jobs and $15 billion in revenue in the last 10 years. The total Indian IT industry today stands at around $60 billion.

In the industry, it is an accepted average globally to have a 30 to 40 per cent turnover rate, though countries like India and Australia account for a much lower 6 to 10 per cent. A country like Philippines has an alarming attrition rate, estimated at 60-80 per cent.

The harsh reality is all this comes with a price tag. BPO employees are faced with sleep disorders due to a disturbed biological clock. Undoubtedly, there are better salaries for a fresher here than in any other sector, but a lot of it is going into health check-ups, medicines or sleep therapies. According to a mid-level employee at a call centre in Gurgaon, he finds little time to sleep because he is busy at work on calls or lost in the rarified world of social networking. “It is a good job and has given me much exposure so early in my career. The disorders are occupational hazards that we come to terms with. I have really no time for sleep because of the job and my career plans,” he says, requesting anonymity.

Like many, he attends therapy sessions and breakouts and it helps during office hours. However, when he comes back from a “graveyard” shift early morning, it takes close to two hours for him to finally sleep. “It is because my mind needs to shut down from all those calls while in office,” he said.

However, managements have their own view. “There are a few incidents, but millions who work in this industry are well acclimatised with such shifts. We have all arrangements for such people. There are rooms for rest, diet programmes and shift rotations. There is no compulsion involved,” director and human resource head, Infosys Technologies, TV Mohandas Pai told FC.

Pai’s claim however flies in the face of high attrition rates and a shrinking pool of skilled resources.

Add to that external distractions like better education or competitive lures, and some other internal systemic issues that have not been addressed and it balloons up into a human resource crisis that’s threatening to go out of control.

According to country head ResMed India, Aparajita Mukherjee, an organisation dedicated to curing sleep disorders, “Obstructive sleep apnea or OSA is a very common, but little acknowledged condition, that affects a significant part of the adult population.”

She says the industry needs to take responsibility to ensure greater awareness and provide tools which makes it easy to access screening and therapy options that would help address the condition early on.

Source:http://www.mydigitalfc.com/bpo/shrinking-talent-pool-high-attrition-dog-bpo-industry-358

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EU s/w development outsourcing challenges revealed

November 29th, 2010

IT Sourcing Europe, a UK-based nearshore IT outsourcing (ITO) research and advisory firm, has surveyed eight European countries between April and November 2010 for the purpose of benchmarking the most critical challenges of the outsourced software development (SD).

Overall, 1,557 companies from the European countries participated in the research and anonymously shared their software development outsourcing challenges with a global business community said a press release.

According to the study findings, delayed product deliveries and missed project milestones are reported to be the most critical SD outsourcing challenges by most of the UK, German, Swiss, Swedish and Danish companies.

Alternatively, a lot of the UK and Dutch companies point to time and cultural difference as the most critical issues of their SD outsourcing.

IT Sourcing Europe determined the top three challenges for each country surveyed (in a descending way from most to least faced):

* UK: Delayed delivery, time/cultural difference and poor client-vendor relationships;
* Germany: Delayed delivery, poor project management (PM) on vendor’s side and hidden agenda (actual costs far exceed the expected ones);
* Switzerland: Delayed delivery, hidden agenda and poor client-vendor communication;
* Austria: Poor client-vendor communication, hidden agenda and delayed delivery;
* Netherlands: Time/cultural difference, poor client-vendor communication and delayed delivery;
* Sweden: Delayed delivery, poor PM on vendor’s side and hidden agenda;
* Denmark: Delayed delivery, poor client-vendor communication and poor quality of delivery; and
* Norway: Poor client-vendor communication, delayed delivery and time/cultural difference.

The less critical challenges identified are: excessive vendor’s bureaucracy, insufficient data safety, change of management and inability to control and reduce vendor’s staff turnover. The lack of appropriate resources on vendor’s side is considered to be a somewhat critical issue in the process of the successful outsourced development, added the release.

To respond to the most critical challenges, most of companies from all of the surveyed countries increase face to face communication, revise their ITO engagements and dedicate more managerial resources.

They do it by hiring additional ITO and/or project managers, relocating them to work permanently on vendor’s site, improving the training function for the outsourced teams, changing SD methodology, process, interaction with team members and PMs, cancelling current ITO contracts and looking for new partners.

Another big ratio of companies extends project deadlines and brings in outside assistance such as ITO consultancies. The least popular actions include: dedication of more IT resources for the improvement of client-vendor relationships, vendor management redesign and SD outsourcing termination and back-sourcing (bringing development back to house).

It is interesting to note that Swedish and Norwegian outsourcers are most active in cancelling ITO engagement and back-sourcing, while German ITO buyers are most reluctant to cancel their outsourced development.

Source:http://www.ciol.com/Developer/Developer/News-Reports/EU-sw-development-outsourcing-challenges-revealed/143997/0/

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Bucking Outsourcing: Sandusky company bolts down the specifics

November 29th, 2010

KelKo Products Co., 2110 George St., Sandusky, has fought the trend of American manufacturing being sent overseas by making parts that offshore companies either cannot or will not make.

Although the studs and other threaded parts KelKo makes aren’t on the shelves of Home Depot, Lowe’s or other home improvement stores, the company’s products are found in machinery made by Caterpillar, John Deere and Komatsu and are also used by elevator companies and makers of residential sump pumps.

KelKo Products cuts or rolls threads into metal bars to make double-ended stud bolts. The company also cuts or rolls threads into parts shipped to them by other manufacturers.

With about 1,600 customers across the country, including equipment manufacturers and distributors, KelKo succeeds by taking on orders from as small as eight pieces up to 170,000 or more, according to Matt Koch, 57, president.

“We make highly specialized high-quality fasteners,” Brian Koch, 53, vice president and head of manufacturing, said. “Everything we do is made to customer specifications.”

Still family-owned and operated after more than 80 years, KelKo was started by Don Kelly and Francis Koch on Reese Street in downtown Sandusky in the late 1920s, according to Matt Koch.

“When I was a teenager, I made $1 an hour,” he said, running equipment including a saw and a machine that beveled the edges of bar stock, a raw metals used to make machinery. “There were about six guys total in the crew.”

In those days, Matt’s father Paul Koch ran the company, before Matt became president in 1986.

Matt recalls his mother, Pat, typing invoices and other paperwork for the company, and Paul Koch designed and made equipment that is still in use on the shop floor.

Source:http://morningjournal.com/articles/2010/11/28/news/business/doc4cf1ed686ee6c816807514.txt

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Analysis: NSW attracts half of IT spend

November 29th, 2010

Leap Consulting may live thousands of kilometres away from 90 percent of Australians but it hasn’t stopped it picking up customers around the country.

The Perth reseller (No.31)has sold Microsoft’s Business Productivity Suite to customers in Port Hedland and an accounting firm’s outsourcing unit in India. Remote management, support and delivery is helping resellers add customers and add revenue without necessarily adding size.

A lot like their customers; SMBs, in other words. Nearly the same number (39) of resellers as last year had businesses with fewer than 50 staff. Many though packed a punch far above their weight.

Of the 15 resellers with 11 to 25 staff, five pulled in eight-figure revenues (over $10 million). The dollar-per-weight champion this year is ISPone (ranked 16th) whose 13 staff brought in $27 million, or $2 million an employee.

Matrix CNI (No.41) wasn’t far behind with 10 staff bringing in $1.6 million each.

The oldest on the list was Southern Cross Computer Systems (No.33), one of four resellers founded in the ‘80s. Another 13 companies go back to the ‘90s; 22 were early noughties (2000 until 2004); 11 launched from 2005 to 2007.

The men (there were no women) leading the CRN Fast50 were a relatively young bunch given that nearly half the list had revenues over $10 million. Fifteen managing directors were 35 or under; 19 were aged between 36 and 45; and 16 were 46 and over, though none older than 60.

Source:http://www.crn.com.au/Feature/240027,analysis-nsw-attracts-half-of-it-spend.aspx

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