Archive for November, 2010

SOA Drives Large Government Outsourcing Deal…

November 28th, 2010

Over the years, we’ve talked a great deal about how service oriented architecture is breaking “outsourcing” as we knew it into smaller chunks, delivered more as cloud services than large megadeals.

Well, SOA is still behind some of the old-model megadeals we hear about as well. For example, CSC just announced that it was awarded a contract by the Centers for Medicare & Medicaid Services (CMS) Office of Clinical Standards and Quality to migrate key its information technology (IT) systems to a new service-oriented architecture. The contract, which was awarded during CSC’s fiscal 2011 second quarter, has a six-month base period and six one-year options, bringing the estimated 78-month contract value to $230 million.

Under the terms of the agreement, CSC will provide design and development services, consolidating three groups of applications to create a service-oriented IT architecture. Specifically, CSC will be responsible for maintaining operations for the Standard Data Processing System, the Value Based Purchasing and the End Stage Renal Disease application groups. Additionally, CSC will support the collection, analysis, reporting and management of claims, clinical, survey and project data from Medicare and Medicaid providers.

But the future of outsourcing may still be a larger volume of smaller-scale deployments. In fact, A few months back, CSC announced a partnership with Google and Amazon to provide cloud-based services to clients.In a post at BusinessWeek, Arjun Sethi and Olivier Aries discuss the implications of such arrangements, observing that “in the next five years outsourcing as we know it will disappear.” Rather than turn to the large US, European and Indian service firms that have dominated the outsourcing landscape, they will be pulling services off of the likes of Google and Amazon, they predict.

Source:-http://www.ebizq.net/blogs/soainaction/2010/11/soa_drives_large_government_ou.php

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Indus Net Beats the Competition in Outsourcing Web Desig

November 28th, 2010

Multinational outsourcing SME Indus Net is consistently beating its competitors in outsourcing web design prices and packages, says the market. Indus Net Technologies, which is one of the world’s top rated SMEs (as rated by Dun and Bradstreet), has developed a unique outsourcing business model that has seen it rise quickly to the top of the small and medium sized enterprise game in web design, search engine optimisation and content management. The company, which was originally founded in India to fill the growing number of web based outsourcing opportunities in that country, quickly topped its sector and started winning awards – which led to its developing a Western arm that took its outsourcing web design business global.

Now, Indus Net Technologies commands an army of skilled freelancers and outsourced talent on three continents. The company has developed a unique pricing structure, which offer customers the chance to hire outsourced web design by the day or by the month: meaning that they can effectively “try before they buy”, hiring freelance web designers through the company for one or two days before committing them to big projects.

Indus Net Technologies (www.indusnet.co.uk) reckons that one of its outsource web designers can implement enough background changes to a website in a couple of days that the site owners will see instant improvement on major search engine rankings. That’s enough to convince most clients that outsourcing web design on a monthly basis will provide a significant upturn and increase in traffic and sales volumes. A monthly outsourcing programme bought from Indus Net offers huge savings over competitor’s prices, and works out as a much better bargain than using daily services: a monthly outsourced web designer will work a minimum of 160 hours per month and can implement background changes on an ongoing basis to completely revolutionise site traffic and profitability.

Source:-http://pr-usa.net/index.php?option=com_content&task=view&id=549974&Itemid=32

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Patni Computers opens new BPO unit in Gandhinagar news

November 28th, 2010

Patni Computer Systems Ltd, a leading IT and outsourcing major, expects to see its business process outsourcing (BPO) division to expand by 45 per cent this year.

The BPO business accounts for just 15 per cent of the company’s business of $650 million, but is expected to grow at a rapid pace. Patni Computers, which opened its offshore development centre (ODC) at the MindSpace SEZ in Gandhinagar today, plans to shift all of its BPO operations to Gujarat.

“The inauguration of our new facility in Gandhinagar demonstrates our sustained commitment to this region,” said Jeva Kumar, CEO, Patni Computers. “We are looking at strengthening our presence in this burgeoning IT delivery hub and expect Gandhinagar to play a crucial part in this delivery expansion strategy.”

The company, which is doubling its capacity in Gandhinagar from the current 400 seats, recently signed a deal with a leading UK-based firm for providing product engineering services and application development management services.

Patni Computers, which froze hirings in 2009, has already taken about 4,000 people this year, raising its total employee strength to 17,000. The company’s attrition rate has also gone up, from 13 per cent last year to 22 per cent now. But while the industry’s average of tenure is 3-1/2 years, Patni’s is 7-1/2 years, explains Kumar.

Patni Computers won five new deals worth about $30 million recently and expects to expand at a modest seven per cent this year and 15 per cent next year. It also plans to launch cloud computing as a separate service next fiscal, added Kumar.

The company has 30 offices across America, Europe, the Middle East, Africa and the Asia-Pacific region. It recently opened new delivery centres in Mexico, the US and China

Source:-http://www.domain-b.com/companies/companies_p/Patni_Computer/20101127_gandhinagar.html

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Call of the farm

November 28th, 2010

The previous IT (information technology) wave was more in outsourcing, but youngsters now are no longer satisfied with just a pay package and a cubicle life, observes Venkata Subramanian, Founder and Managing Director, eFarm, Chennai (http://bit.ly/F4TeFarm). With hardware and software costs becoming so affordable, entrepreneurs with a niche idea and know-how to combine the IT strength to a craving business need can see great success, he adds, during a recent lunch-hour interaction with Business Line. “We are optimistic that the next generation will be the ones who will bring about a change in agriculture…”

Yes, it is agriculture that Venky is talking about. And if you wonder whether agriculture can attract the talent that it needs, he reasons that a key factor behind the decline of agriculture is the moving away of general talent to cities/ services industry; and that thanks to the current downturn in services and manufacturing, people seem to be looking at the real green on other side of the valley.

“We see a lot of enquiries coming from people currently in the IT industry wanting to shift over – partly out of frustrations and work pressures and partly from the need to apply their talents to new domain areas so far unexplored. We also see a lot of entrepreneurship activities mushrooming in campuses and students increasingly taking to launch businesses and become job-creators rather than job-seekers. Even otherwise, the need to go organic and turn to safer food sources is making many urban people look seriously at the farm sector today.”

Excerpts from the interview.

Is there money for the IT industry from agri sector?

As India’s agri economy has been perceived as a slow-growth sector, and farmers being invariably illiterate, it is a common misconception that there is not much scope for any ‘high-tech’ ICT (information and communications technology) usage in this domain.

But being an IT person myself (for over a decade), and now running an agri supply chain company working with farmers and traders on a daily basis, one thing I can confidently say is that the reality is otherwise: This is one industry which is badly in need of simple solutions to help bring in efficiencies and growth.

Even a small farmer, owning 2 acres of land, has asset worth anywhere from Rs 20 lakh to a crore, owing to real estate boom. Thus, his income from the land may be low, but his net asset value is high. Almost all farmers today have a mobile phone, and buy talk time – not from subsidies but at the same cost as an urban customer. Not all farmers are poor; there definitely is a creamy layer here too.

Where do you see the relevance of technology in making the lives of our farmers better?

Some of the ICT implementations which were done earlier probably failed as they put the cart in front of the horse. They were too far ahead of technology (like wireless in villages, before the telecom revolution superceded them; or ICT kiosks in villages – now broadband is so cheap that every town, the Xerox shops have all transitioned to cyber cafes). Or, though the technology was in place, the applications were not – thus the farmers did not know how to use email or web-chat as it did not relate to the way they did business.

With the mobile telephone revolution, cellular coverage is across segments and geographies, and has become the great unifier and enabler. As farmers constantly need to communicate with various buyers, traders and suppliers through the mobile phone, they are already adapting to the new mediums faster than we think. In fact, the handsets which they use are standard ‘English’ based. They have learnt the menus by using the graphical icons and button positions, even if they don’t ‘read’ the language. This has been a great way to break the language barrier.

The IT industry previously has always been trying to ‘sell’ them a software solution. Rather, the approach should be to build something which ‘they’ want.

Can you describe a few examples of how you have implemented technology solutions for farmers?

Some of the solutions we developed are so simple that they are almost laughable – but the ground reality is that since agri sector has been devoid of any IT usage, we literally had to build from ground-up.

Farmers, though complaining of getting poor prices, when actually confronted with the question – ‘what price do YOU want’ – often sheepishly never give an answer. They are always used to having the middlemen set the price for them – which is why the dependence on the middlemen is so high.

Reason: they never keep accounts and don’t know what their input costs are. Shocking, but true! They just keep spending all their money, take loans, and wait till the harvest is sold to even know what returns they got.

The first application we built was a simple spreadsheet where we input all the costs of the farmer, his crop details, yield patterns, to arrive at a ‘break-even’ price. The farmer now knew what bare minimum price to expect and whether he made a profit or loss from a sale more accurately.

The second system we built was to consolidate their supply information. We found that the government data about crops are outdated and often not dynamic enough as some crops (especially vegetables) have very short life-cycles. Also, any changes to weather, or pest attacks had great impact in availability.

We recorded what the farmer was cultivating, the land areas, expected yield, harvest frequencies and built a simple mobile-based application to keep the data updated periodically. This gave a dynamic status of the supply situation to enable forward planning and marketing.

The third system (currently under development) is a mobile-based trading system where the farmer’s supply information is automatically broadcast to all interested buyers. Transactions can be handled through SMS, or offline on calls. The trucks can also be booked through mobile, as the logistics providers’ data are also available in the system, thus saving the farmer a lot of time, and also offering lot more choice to reduce the dominance of the local agents. We could thus assist farmers even in areas where eFarm doesn’t have a physical on-ground presence.

In summary, the key gap in the agri sector is the lack of data. A combination of server-side application and mobile front-ends can help build the database, keep it updated, and also provide valuable transactional info for more accurate analysis. This will make the whole farm-to-city supply chain more transparent, faster and efficient. Many of these systems already exist for other industries; these only need to be customised.

What are the other components of the agri supply chain demanding the attention of IT?

There are several highly sophisticated solutions for supply chain management in the organised industries. But what often stumps IT solutions providers when they deal with farmers is that they may ‘individually’ be not having the scale or size to directly ‘buy’ the entire solution. This, in a way, is a problem and a boon. For, this is one industry which is the most ideal for SaaS-based model/ a ‘pay-per-use’ transactional model which is what all IT vendors are moving to.

Let’s look deeper into the specific needs:

First, neither the supply nor the demand data about this industry are clearly available. Government has so far been the sole controlling body of this industry with data collection left to census cycles and crude projections. Also, there are numerous different departments within the overall agriculture ministry having silos of data, mostly redundant.

Ironically, the Revenue Departments have accurate details of farm pattas, ownerships and digital maps of farm lands (thanks to e-governance and huge demand for real estate), but we don’t know WHAT is being GROWN in that land! The most critical need of this industry, therefore, is to map out what the farmers are cultivating and also to conduct market surveys/ focus groups to assess actual demand volumes (both domestic and export).

The solutions space itself is varied, and there is no ‘one person or company’ who handles all departments. So be ready to deal with different people and entities which need to be ‘connected’ to complete the system. The system should open up to multiple parties interacting asynchronously.

Thus the ‘supply side planning’ (a.k.a. production planning systems) such as farm management and cropping/ harvesting planning may appeal to farmers. The logistics side planning may appeal to truckers. Order placement modules may appeal to end customers such as traders, wholesalers, caterers, export houses, food processors. The inventory management modules may appeal to warehouse/cold fleet operators.

Secondly, the end users in this industry are more comfortable with mobile phones/ SMS than with PCs/ websites. The applications should shield complex operations and offer the end user simple interfaces accessible from a basic phone (read NOT smart-phone).

Thirdly, though the end users’ needs may be simple, let’s not forget that the internal processes and needs are quite complex. There are over a thousand agriculture crops and produces, each with multiple varieties. The quality and grading of a product are sometimes based on size (large/ small), sometimes on texture (bright/ dull), and sometimes on ripeness etc. Needles to say, the price varies with the quality.

To add more, the weight of product may also vary with water content – a wet produce weighs more than dry one. Perishability is a key factor which makes the ‘pricing’ system more dynamic. Prices vary with time, as produce quality diminishes. Some products (like leafy vegetables) will depreciate 100 per cent of their value in less than a few hours. Inventory management under such circumstances is also more complex, whereby physical stock and system data have to be collected more periodically.

Now that even basic phones have GPRS facility, and 3G has already been launched, even a simple mobile phone based tracking system to monitor the movement of the ‘vegetable subjiwallah’ is not that far-fetched now.

Source:http://www.thehindu.com/sci-tech/agriculture/article919734.ece

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IT sourcing europe reveals European IT outsourcing drivers 2010

November 28th, 2010

IT Sourcing Europe, a UK-based nearshore IT Outsourcing (ITO) market research and advisory firm, announced today the completion of its All-European ITO research 2010. The research was conducted between April and November 2010 and aimed to explore the major trends, challenges and problem solving among the European companies outsourcing their software development (SD) function offshore (at least 2 time zones away from the homeland), nearshore (no more than 2 time zones away) and/or within own country. As a result, 1,557 companies from eight countries – United Kingdom, Germany, Austria, Switzerland, Netherlands, Denmark, Norway and Sweden – took part in IT Sourcing Europe’s study.

According to the study findings, in 2010 small companies appear to be the most active users of the outsourced software development in the following countries: Germany, Switzerland, Austria, Netherlands, Sweden, Denmark and Norway. United Kingdom is the only country surveyed in which mid-sized companies remain the most active adopters of SD outsourcing.

Regarding the overall SD outsourcing experience, the leading countries, most of whose companies have been outsourcing their SD function for more than 3 years now, are again United Kingdom and Germany, followed by Netherlands, Sweden and Denmark. Austria has the smallest number of companies outsourcing for more than 3 years and the greatest number of companies who first outsourced their development only less than 12 months ago.

Quite interesting findings were made with regards to the most popular destinations for the outsourced SD in 2010. Most of the German, Swiss, Austrian, Dutch, Swedish, Danish and Norwegian companies place their SD nearshore, while only the United Kingdom has the greatest ratio of companies that outsource their SD offshore.

As seen from the study findings, reduction of operating costs remains the most powerful driver of outsourcing decisions in all 8 countries surveyed. Among the other most frequently cited factors are: acceleration of time to market (UK, Germany, Netherlands, Sweden and Denmark), difficulty finding required IT resources and specific skills within own country (all surveyed countries except the UK), pressure from investor(s) and/or executive management to cut down IT/SD budgets (Switzerland and Austria), business development strategy improvement by focusing on company’s core competences (Norway) and freeing in-house resources for other critical tasks (the UK). Thus, cost efficiency and optimization and time to market acceleration are the top 2 pressures that pump up corporate decisions to outsource SD in the UK, Germany and all Nordic countries surveyed; while cost efficiency and willingness to get access to more expanded and qualified IT resource and talent pools are the top 2 outsourcing drivers in Switzerland and Austria.

More interesting and thought-provoking findings are available in IT Sourcing Europe’s “European ITO Intelligence Report 2010: Western and Northern Europe”.

Source:-http://pr-usa.net/index.php?option=com_content&task=view&id=549255&Itemid=34

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Compvue signs up with IBM PartnerWorld

November 28th, 2010

Compvue Inc, an information technology consulting and business process outsourcing company, announced that it has joined the IBM PartnerWorld program. The Member level designation from IBM allows Compvue to utilize various marketing, sales, training, collaborative and technical benefits offered via PartnerWorld.

“As IBM PartnerWorld member, we’re able to offer our clients a wide range of software & hardware solutions designed to cater evolving needs of our healthcare, high-tech and government customers,” said Rakesh Gupta, CEO of Compvue Inc.

An award-winning global program, IBM PartnerWorld helps business partners grow business, improve profitability and increase demand. As PartnerWorld member, Compvue can access resources required to build and sell IBM-based products, solutions & services.

“I see a long-term strategic benefit through this alliance, especially to offer great value addition to our government and healthcare clients, and we definitely look forward in having an active partnership with IBM,” he added.

Source:http://smallbiztrends.com/2010/11/compvue-signs-up-with-ibm-partnerworld.html

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Patni Computers opens new BPO unit in Gandhinagar

November 28th, 2010

Patni Computer Systems Ltd, a leading IT and outsourcing major, expects to see its business process outsourcing (BPO) division to expand by 45 per cent this year.

The BPO business accounts for just 15 per cent of the company’s business of $650 million, but is expected to grow at a rapid pace. Patni Computers, which opened its offshore development centre (ODC) at the MindSpace SEZ in Gandhinagar today, plans to shift all of its BPO operations to Gujarat.

“The inauguration of our new facility in Gandhinagar demonstrates our sustained commitment to this region,” said Jeva Kumar, CEO, Patni Computers. “We are looking at strengthening our presence in this burgeoning IT delivery hub and expect Gandhinagar to play a crucial part in this delivery expansion strategy.”

The company, which is doubling its capacity in Gandhinagar from the current 400 seats, recently signed a deal with a leading UK-based firm for providing product engineering services and application development management services.

Patni Computers, which froze hirings in 2009, has already taken about 4,000 people this year, raising its total employee strength to 17,000. The company’s attrition rate has also gone up, from 13 per cent last year to 22 per cent now. But while the industry’s average of tenure is 3-1/2 years, Patni’s is 7-1/2 years, explains Kumar.

Patni Computers won five new deals worth about $30 million recently and expects to expand at a modest seven per cent this year and 15 per cent next year. It also plans to launch cloud computing as a separate service next fiscal, added Kumar.

The company has 30 offices across America, Europe, the Middle East, Africa and the Asia-Pacific region. It recently opened new delivery centres in Mexico, the US and China.

Source:http://www.domain-b.com/companies/companies_p/Patni_Computer/20101127_gandhinagar.html

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