Archive for December, 2010

Investors Urge Caution on Satyam Merger

December 23rd, 2010

Small investors have asked Indian outsourcer Satyam Computer Services not to rush its proposed merger with its parent company Tech Mahindra.

Satyam should be stable and allowed to grow first, the small investors said at the company’s annual general meeting (AGM) in Hyderabad on Tuesday.

A key concern of the investors is that a merger of the company with Tech Mahindra at this point will result in low valuations for them. Satyam investors took a hit after company founder B. Ramalinga Raju said in January last year that the revenue and profit figures for the company had been over-stated for several years.

In the wake of that scandal, a government-nominated board decided to bring in a strategic investor in the company. Tech Mahindra, an Indian outsourcer that has BT as a key investor, acquired a 43 percent stake in the company.

Satyam reported last month that it had returned to profit in the quarters ended June 30 and Sept. 30. Profit for the quarter ended Sept 30 was however lower than in the quarter to June 30, because of salary increases. The company’s revenue was also marginally down in the quarter ended Sept. 30, compared to the previous quarter.

The company’s drop in revenue and low margins indicated a performance that was far lower than that of other Indian outsourcers, which are benefiting from a recovery in offshore outsourcing, according to analysts. The billing rates that the company can get from customers are lower than those of its competitors, said Sudin Apte, principal analyst and CEO of Offshore Insights, a research and advisory firm in Pune, India.

A comparison with the company’s revenue and profit figures last year is not available as the company was exempted by India’s Company Law Board from publication of financial results for the quarters ending from Dec. 31, 2008 to March 31, 2010.

A merger between Satyam and Tech Mahindra will create a company which by current revenue levels will have combined revenue of over US$2 billion. That would make the combined entity far smaller than some of India’s top outsourcers. Satyam officials have said that after the merger, the intention is not to compete head on with the big players, but to instead focus on a few vertical markets.

Tech Mahindra, which is focused on the telecommunications sector, hopes to benefit from synergies between the two companies, particularly from Satyam’s expertise in providing services in the area of enterprise applications like enterprise resource planning (ERP) and business intelligence.

Tech Mahindra had so far not been able to tap the demand from its telecommunications customers for enterprise applications like ERP and business intelligence, Vivek Kalra vice president for the Americas at Tech Mahindra, said in an interview earlier this month.

Satyam will also use Tech Mahindra’s expertise in telecommunications to offer mobility technology to its enterprise customers, Kalra said.

A merger will not bring significant benefits to customers as Satyam’s strengths are mainly in ERP implementations, Apte said recently. Customers will look for application development and maintenance services and business process outsourcing (BPO), which are small businesses currently for both Satyam and Tech Mahindra, he added.

Tech Mahindra has not indicated a final date for the merger of the two companies. A company official said on condition of anonymity that it would take some time, as the company has to still settle some outstanding issues including finalizing its results according to U.S. accounting practices, and continuing investigations into the alleged misdeeds of the former management of company, including Ramalinga Raju.

The company, after restating accounts, has so far announced its results only according to Indian GAAP (generally accepted accounting principles).

The company official said that a merger was inevitable, and even the small investors had not objected to the merger, but only asked that it should not happen too soon.

Source:http://www.pcworld.com/businesscenter/article/214543/investors_urge_caution_on_satyam_merger.html

Share and Enjoy:
  • Twitter
  • FriendFeed
  • LinkedIn
  • Google Bookmarks
  • Facebook
  • MySpace
  • Digg
  • del.icio.us
  • Sphinn
  • Mixx
  • Blogplay
  • Yahoo! Buzz
  • Live
  • Posterous
  • Technorati
  • Add to favorites
  • RSS
  • email
  • Print
  • Tumblr
  • Identi.ca
  • Hyves
  • IndianPad
  • Yahoo! Bookmarks

RDB to Promote Business Process Outsourcing in ICT’s

December 23rd, 2010

Rwanda Development Board (RDB) is considering business process outsourcing in Information Communication and Technology as a key window to boost investments in the country.

Clare Akamanzi Chief Operations Officer (COO) said that her institution will train people in software development to promote finance business process outsourcing. The move aims to exploit the growing potential and demand in ICT development.

“Rwanda is said to be a continental model in using technologies for development and we can use the opportunity to boost our investments,” Akamanzi said.

In a similar move to trade ICT services and expertise, Rwanda through Gasabo 3 Dimension (3D) is exporting Computer Aid Design (CAD) of three dimensions (3D) to the United States of America, France and United Kingdom.

In 3D computer graphics, 3D modeling is the process of developing a mathematical representation of any three-dimensional object via specialized software.

Akamanzi said that they also intend to train people in financial analysis, financial modules and legal skills.

“We see great potential for BPO in Rwanda’s ICT sector, we expect to increase the number of qualified professionals available for the industry,” Akamanzi said.

Rwanda is hailed for ICT usage in boosting the leadership’s accountability to the population through the implementation of e-government which is said to close loopholes for corruption and increase overall service delivery.

Some of the innovative applications that Rwanda is commended for include the TRACNet system that allows health workers in the field to track medical supplies to clinics, especially for HIV patients.

Source:http://allafrica.com/stories/201012220338.html

Share and Enjoy:
  • Twitter
  • FriendFeed
  • LinkedIn
  • Google Bookmarks
  • Facebook
  • MySpace
  • Digg
  • del.icio.us
  • Sphinn
  • Mixx
  • Blogplay
  • Yahoo! Buzz
  • Live
  • Posterous
  • Technorati
  • Add to favorites
  • RSS
  • email
  • Print
  • Tumblr
  • Identi.ca
  • Hyves
  • IndianPad
  • Yahoo! Bookmarks

Millicom, Helios strike new tower outsourcing deal

December 23rd, 2010

Emerging markets telecoms group Millicom said its subsidiary in the Democratic Republic of the Congo had agreed to sell 729 towers for at least $45 million of cash up front to Helios Towers.

Millicom said in a statement it was its third such deal to outsource its telecoms towers in Africa to Helios after similar agreements in Ghana and Tanzania. It said nearly two-thirds of its towers in Africa were committed to be outsourced.

“The transaction is expected to create savings in both capital and operating expenditure for Tigo DRC,” Millicom added, referring to its subsidiary in the Democratic Republic of Congo.

Tigo and Helios have also entered into a long-term leasing agreement to give Tigo access to wireless communications towers and a build-to-suit agreement for its wireless networks.

The aim of the outsourcing is to allow wireless operators to focus capital and management resources on higher quality service and be more cost-effective.

Helios Towers has funding from private equity group Helios Investment Partners, Soros Strategic Partners and RIT Capital Partners

Source:http://www.forexpros.com/news/general-news/millicom,-helios-strike-new-tower-outsourcing-deal-182946

Share and Enjoy:
  • Twitter
  • FriendFeed
  • LinkedIn
  • Google Bookmarks
  • Facebook
  • MySpace
  • Digg
  • del.icio.us
  • Sphinn
  • Mixx
  • Blogplay
  • Yahoo! Buzz
  • Live
  • Posterous
  • Technorati
  • Add to favorites
  • RSS
  • email
  • Print
  • Tumblr
  • Identi.ca
  • Hyves
  • IndianPad
  • Yahoo! Bookmarks

HP bags $400m outsourcing contract from BP

December 23rd, 2010

Data centre management services, including monitoring, back up and recovery, and database and middleware management

HP Enterprise Services UK has been awarded a five-year outsourcing services contract valued approximately $400m by BP International.

Under the agreement, HP will provide global data centre services that enable BP to standardise and consolidate its hosting services and take advantage of innovations such as cloud computing.

HP said that it currently provides data center services to BP’s European data centres in the UK and the new agreement will bring the remaining BP data centres in Europe and all those in the Americas regions under a single contract.

The new agreement covers data centre management services, including monitoring, back up and recovery, site management and maintenance services, database and middleware management.

The agreement will also provide BP with the platform and option to deploy HP’s enterprise private and public cloud-computing services, along with external cloud services from other providers in a holistic cloud architecture.

HP enterprise services EMEA senior vice president and general manager Mike Nefkens said a consistent and standardised data centre environment enables companies like BP to navigate the many challenges of global operations in the oil and gas industry.

“HP’s flexible computing capabilities and service excellence can help companies like BP to build an Instant-On Enterprise, in which technology is embedded in everything it does, while achieving their strategic goal.

Source:http://outsourcingbpo.cbronline.com/news/hp-bags-400m-outsourcing-contract-from-bp-221210

Share and Enjoy:
  • Twitter
  • FriendFeed
  • LinkedIn
  • Google Bookmarks
  • Facebook
  • MySpace
  • Digg
  • del.icio.us
  • Sphinn
  • Mixx
  • Blogplay
  • Yahoo! Buzz
  • Live
  • Posterous
  • Technorati
  • Add to favorites
  • RSS
  • email
  • Print
  • Tumblr
  • Identi.ca
  • Hyves
  • IndianPad
  • Yahoo! Bookmarks

Kotak expects a ‘blockbuster’ year for top three Indian ITs

December 23rd, 2010

Accenture’s November 2010 earnings saw consulting revenues driving growth with a 15% quarter-on-quarter uptick, which clearly suggests increasing discretionary spends, according to Kotak Institutional Equities. Outsourcing revenues also grew a strong 6.5%. Constant currency revenue growth hit double digits for the first time in several quarters and outsourcing order booking was up 28%.

Oracle saw a 14% q-o-q growth in dollar terms. New software licence sales amounted to $2 billion, up 23% year-on-year. This was the highest-ever new licence sales in the November quarter.

Based on these numbers, Kotak Institutional Equities gave a heads-up to its clients about possible upgrades in estimates of tier-I companies. “Our current estimates do not factor in this possibility yet (potential of 30%+ constant currency revenue growth year) and we believe that neither do the consensus numbers. We clearly see a possibility of further revenue upgrades for tier-I names. Also, with most of the Street having reset their rupee/$ assumptions to 43-44.5 for FY12, a weaker rupee could lead to meaningful EPS upgrades as such.”

A large part of the hope for higher discretionary spending by US companies is based on Federal Reserve data which suggests that American corporations are sitting on roughly $1.9 trillion in cash!

Kotak expects the best growth to come in mid-cap names such as Hexaware, Mindtree and Satyam. Best large-cap growth is expected from HCL Tech and Infosys. TCS and Wipro seem to be lagging behind in terms of growth and yet they are the most expensive.

IT companies have been outperformers in the last month or so, as they were considered safe havens in the middle of the scams that broke out, and the relatively positive data coming out of the US. Infosys has gone up almost 14% from a low of Rs2,950 on 24th November, while TCS and HCL Technologies are up 16% and Wipro is up by as much as 20%.

Source:http://moneylife.in/article/72/12577.html

Share and Enjoy:
  • Twitter
  • FriendFeed
  • LinkedIn
  • Google Bookmarks
  • Facebook
  • MySpace
  • Digg
  • del.icio.us
  • Sphinn
  • Mixx
  • Blogplay
  • Yahoo! Buzz
  • Live
  • Posterous
  • Technorati
  • Add to favorites
  • RSS
  • email
  • Print
  • Tumblr
  • Identi.ca
  • Hyves
  • IndianPad
  • Yahoo! Bookmarks

Outsourcing After-Sales Service

December 22nd, 2010

you outsourcing your after-sales to a support company? How do you leverage the benefits of outsourcing after-sales service? What are the challenges you can face while outsourcing after-sales to a service partner.

Outsourcing has become an intricate part of various business processes. In service industry
, there has been a pronounced shift in the direction of after-sales support
outsourcing. Today, manufacturers, suppliers and retailers believe that outsourcing after-sales service helps them slash overhead costs, streamline service managementand sharpen their focus on competencies which are core to them.

Source:-http://www.powerhomebiz.com/News/122010/outsourcing-after-sales.htm

Share and Enjoy:
  • Twitter
  • FriendFeed
  • LinkedIn
  • Google Bookmarks
  • Facebook
  • MySpace
  • Digg
  • del.icio.us
  • Sphinn
  • Mixx
  • Blogplay
  • Yahoo! Buzz
  • Live
  • Posterous
  • Technorati
  • Add to favorites
  • RSS
  • email
  • Print
  • Tumblr
  • Identi.ca
  • Hyves
  • IndianPad
  • Yahoo! Bookmarks

India No. 1 for outsourcing, China catching up

December 21st, 2010

India is still the world’s favourite destination for offshore outsourcing, but attractive cost structures in the Philippines, Vietnam and Indonesia and the rapid growth of the business in China are posing tough competition, according to a new study by Gartner Inc.

In the study, the IT research and advisory firm identified the Top 30 countries around the world for globally sourced activities in 2010-11, rating them on the basis of 10 criteria.

Many organisations that choose to move IT services to lower-cost countries are daunted by the task of determining which country, or countries, would best suit their requirement. Gartner conducted an analysis of these countries to assess their capabilities and potential as offshore services locations, it said.

India retained its position as the most successful country among global offshore locations, as per the Gartner study. It scored well across all 10 criteria. While its cost-competitiveness is being challenged due to the rising rupee, this is compensated by its strength in other areas, as per Gartner’s study.

“Clients continue to seek a portfolio of offshore countries and with India again experiencing increasing labour costs and attrition, this is creating opportunities for other offshore locations to target the services needs of more-mature Asian clients,” said Gartner Research Vice-President Ian Marriott.

China improved its scores for “political and economic environment” from “good” to “very good”, and “culture compatibility” from “fair” to “good”.

Contributing to the increased rating for China is its rising global political and economic leverage, especially in the wake of the recent global economic crisis.

China experienced a steady positive growth rate, spurred by a USD 583.9 billion stimulus package, in 2009. The Shanghai 2010 World Expo has helped increase cultural awareness within China, which has helped the growth of the business in the country, according to the study.

Gartner’s scores for the Philippines remain largely unchanged, although its rating for “global and legal maturity” fell from “good” to “fair”.

Gartner continues to see foreign companies being attracted to the Philippine’s young, experienced labour pool specialising in contact centres and finance and accounting (F&A) business process outsourcing (BPO), complemented by its good language and cultural compatibility with western economies.

Source:-http://profit.ndtv.com/news/show/india-no-1-for-outsourcing-china-catching-up-130727

Share and Enjoy:
  • Twitter
  • FriendFeed
  • LinkedIn
  • Google Bookmarks
  • Facebook
  • MySpace
  • Digg
  • del.icio.us
  • Sphinn
  • Mixx
  • Blogplay
  • Yahoo! Buzz
  • Live
  • Posterous
  • Technorati
  • Add to favorites
  • RSS
  • email
  • Print
  • Tumblr
  • Identi.ca
  • Hyves
  • IndianPad
  • Yahoo! Bookmarks
Get Adobe Flash playerPlugin by wpburn.com wordpress themes