Businesses should ensure they conduct proper planning when moving towards an outsourcing relationship, it has been claimed.
According to Dmitry Loschinin, president and chief executive at Luxoft, there are a number of common pitfalls to be avoided when delegating responsibility for your IT infrastructure.
These include mismatching outsourcer goals and provider capabilities, and choosing an organisation which is not designed for high-performance outsourcing, he told Business Week.
Mr Loschinin said that many companies also underestimate the importance of effective communication.
“Without clear roles, responsibilities, and collaboration in place, the client and outsourcer teams may adopt divergent strategies that can dilute the value of the outsourcing engagement,” he claimed.
“Instead, you should insist upon, and outsourcers should participate in, regularly scheduled ‘transparency’ check-ins.”
This ensures each party is following the intended workflow and helps to avoid unnecessary confusion, delays, duplication and missed opportunities, Mr Loschinin stated.
Writing for the Accenture blog, Gerardo Canta and Rob Rich recently claimed that IT outsourcing offers significant cost and efficiency savings for businesses.
Source:http://www.ihotdesk.com/article/800337635/IT-support-in-London:-Avoid-common-outsourcing-mistakes,-businesses-urged
