Archive for January, 2011

IT support: NASA signs 10-year IT outsourcing deal

January 7th, 2011

NASA has signed a new multi-million pound IT outsourcing contract which will see the space agency provided with external IT support.

Managed at the NASA Shared Services Centre in Mississippi, US, the ten-year deal with see the provision of various end-user tech services by an external outsourcing provider.

Control over NASA’s personal computing hardware, agency-standard software, mobile IT services, peripherals and accessories will be outsourced.

Associated end-user services and supporting infrastructure will also be provided by a third party under the new agreement.

NASA personnel use IT to perform a number of functions, including supporting its core business, scientific, research and computational activities.

In the UK, a number of local authorities – including Birmingham City Council – have turned to IT outsourcing in recent months in response to government funding cuts.

Source:http://www.ihotdesk.com/article/800329566/IT-support:-NASA-signs-10-year-IT-outsourcing-deal

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IT firm announces new leadership

January 7th, 2011

The AME Group is pleased to announce two recent executive promotions.

Mark Gerkin joined the company in 1988 and over the years he has held several positions within the company, most recently as president which he has served in for the last twelve years. On January 1, he became CEO of the company. His focus will be on company strategy including identifying and evaluating acquisitions, and goal planning for the company.

Brent Williams joined the company in 1995 holding many diverse positions, most recently serving as the vice president of Sales and Services for the past eleven years and he will be taking on the role of President in January. His focus will be on directing research and development, growth strategies and company operations.

The AME Group is a 100% employee owned Indiana based managed computer support Service Company founded in 1985. The AME Group Operates out of over 21 locations across 6 states with its headquarters in Vincennes, Indiana. The AME Group has remained at the forefront of the I.T. industry by partnering with clients, understanding their business and providing sensible fixed fee solutions that deliver real results to their business performance and goals.

Services offered by The AME Group include managed services, IT outsourcing, computer and printer repair, customized maintenance agreements, desktop support, network assessment/consulting/design/support, security assessments, server virtualization, software development, staff augmentation, warranty repairs, lifecycle management, equipment sales, and consulting services.

Source:http://www.insideindianabusiness.com/newsitem.asp?ID=45515

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Dec quarter IT results to be better despite seasonal weakness

January 7th, 2011

Major, new markets show encouraging signs; clients receptive, say analysts

Despite being a seasonally slow quarter, the third quarter (October-December) numbers of Tier-I information technology companies for 2010-11 are expected to log a volume growth in the range of 5.5 to 7 per cent and revenue growth of 6 to 8 per cent (dollar terms), said analysts.

While the demand environment has been witnessing strong traction, growth in volume will be due to increased spending by the banking, financial services and insurance, retail and healthcare sectors. More, while the major market, the US, is looking at outsourcing as a driver to bring in cost efficiencies, the European market is also opening to outsourcing and offshoring.
However, an appreciating rupee and lateral hiring will see a marginal impact on margins, said an analyst. The rupee has appreciated by 3.6 per cent on a quarter-on-quarter basis and this is likely to lead to a 120-200 basis points decrease in operating margins.

Meanwhile, the dollar has depreciated against the euro and the pound by about 5.25 per cent and 1.9 per cent, respectively. This is expected to impact positively the sequential revenue growth (in US dollar terms) for companies, depending on the proportion of revenues earned in these currencies.

“On an average, the rupee has appreciated against the dollar (3.5 per cent) and pound (1.7 per cent), while depreciating against the euro (1.6 per cent). This is expected to nullify some of the benefits accruing from the cross-currency movements. The overall impact of currency movements should result in about two per cent loss in revenues for the top three companies,” said Dipen Shah of Kotak Securities.

Bangalore-based Infosys Technologies, which will be the first to announce its numbers, is expected to report a revenue growth (dollar terms) of five to seven per cent sequentially. But will see a marginal decline to growth in margins due to operational efficiencies and despite the rupee appreciation. “Infosys is expected to do better this quarter. For the last two quarters, TCS (Tata Consultancy Services) has been doing better than Infosys on margins. Infosys will play the catch-up game,” said an analyst from a leading brokerage firm.

“On US dollar revenues, we expect Infosys to raise its 2010-11 guidance by around one per cent on the back of better volume growth. We expect Infosys to clock 27 per cent and around 13 per cent year-on-year growth in dollar revenues and EPS (earnings per share), respectively, in FY11,” said Hitesh Shah and Anamika Sharma of IDFC Institutional Securities in their report.

TCS, the largest IT services firm, that has been delivering better-than-expected results and beating peers on several parameters for the past two quarters, is expected to see its margins falter. “TCS margins will see a decline of 100 bps in margins due to rupee appreciation and certain one-off tax reversal benefits that the company had in Q2 (second quarter) of FY11,” said Citigroup Global Markets’ research.

Meanwhile, Wipro’s IT business is expected to log revenue growth of around four per cent. The company had guided for a revenue growth of 3.5-5.5 per cent growth. “Wipro is expected to record a 110-bp quarter on quarter expansion in Ebit margins for the IT services segment on the back of better utilisations,” said Srishti Anand and Ankita Somani of Angel Broking.

Analysts will keenly await the commentary from Infosys’ management on client budgetary spends. Other than the IT spend comments, the market would like to focus on pick-up in discretionary spending, pricing outlook and attrition management.

“Pricing for tier-I companies has remained stable on a like to like basis, with recent rate improvements being mainly driven by change in the business mix on the back of increased discretionary spend. Our conversation with the managements suggest clients increased receptiveness towards pricing re-negotiations. While across the board pricing increases are distant, rate increases in pockets and discount reversals are realisable in FY12,” said Anirudda Mehta, Research Analyst, IIFL.

The optimism in IT spend is also due to some of the positive macro movements. For instance, November 2010 US data, says the Angel Broking report, shows capacity utilisation firming up to 75.2 per cent v/s 74.9 per cent in October 2010. Retail sales continue to grow at 7.7 per cent year-on-year in November, personal income growth sustains at 3.8 per cent and durable goods orders’ growth is expanding to 10.4 per cent.

Source:http://www.business-standard.com/india/news/dec-quarter-it-results-to-be-better-despite-seasonal-weakness/421048/

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Advantage Outsourcing Announces New IT Outsourcing Services Contract With The Opportunity Project Early Learning Centers

January 7th, 2011

Jan. 6, 2011 (GLOBE NEWSWIRE) — Advantage Outsourcing, America’s onshore outsourcing solution provider, offering business process and information technology outsourcing solutions, announced today the signing of a 36 month information technology outsourcing agreement with The Opportunity Project (TOP) Early Learning Center in Wichita. The new contract is an expansion of previous IT services being provided by Advantage Outsourcing and implements one of their new Managed Services offerings: Total Enterprise Support. Under the agreement, Advantage Outsourcing will manage and operate the entire scope of IT services for two of TOP’s existing schools and 1 additional school opening later in 2011.

“We are so happy to have Advantage Outsourcing as part of our team,” said Bryan Bonham, Operations Director, TOP. “The overall customer service and comfort level they give us is just overwhelming. If we need anything at all they take care of it right away with an incredibly personable approach that helps us make the best decisions for our business everyday. Skip and Marc even came through for our annual Christmas for Kids holiday shoe drive! They weren’t even hesitant when I asked, signing up to donate shoes even before we sent out the letter! For reasons like that I have already recommended Advantage Outsourcing to anyone that’s expressed interest in IT support and will continue to do so.”

“We are excited about this opportunity to expand our relationship with TOP,” said Skip Womack, CEO, Advantage Outsourcing. “The services that their schools provide to the youth of our community are essential to our strength as a whole. By providing them with Total Enterprise Support, one of our new Managed Services offerings, we are committing to helping them focus exclusively on their educational services and high level care for our youth, rather then getting distracted with any technological operations. We couldn’t be happier to support their success now and in the future.

Source:-http://www.thestreet.com/story/10965773/1/advantage-outsourcing-announces-new-it-outsourcing-services-contract-with-the-opportunity-project-early-learning-centers.html

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IT Outsourcing Services Company, OneNeck, Signs Contract to Expand Offices

January 7th, 2011

IT outsourcing services company, OneNeck, announced today the expansion of their corporate office in Scottsdale, Arizona, in addition to the expansion of its Tempe Data Center already in progress. OneNeck has been ranked number one three years in a row by Phoenix Business Journal’s “Book of Lists.” Their continued growth in new business has fueled the need to expand and will allow OneNeck to take on new customers with its solid portfolio of IT outsourcing solutions as well as improve employee work life and company culture.
OneNeck’s corporate headquarters expansion will add 5,000 square feet to the current facility in Scottsdale. The addition allows for more operations workstations and meeting space as well as employee exercise facilities and lounges. The expansion to the Tempe Data Center increases OneNeck’s helpdesk space and the area designated for managed and technical customer support teams. The data center’s disaster recovery workstations for customers have also been redesigned for efficiency.
“The expansion to our facility will enable us to successfully meet the rapidly growing demand for our solutions to better serve our customers and increase employee satisfaction,” commented Chuck Vermillion, CEO of OneNeck, a leading IT outsourcing services company.
Dave Shapland Chief Financial Officer of Russell Stover Candies and long time customer of OneNeck states, “We’re not surprised to learn that OneNeck continues to grow. They’ve been providing world-class IT outsourcing services to us for over 11 years.”

Source-http://www.marketwire.com/press-release/IT-Outsourcing-Services-Company-OneNeck-Signs-Contract-to-Expand-Offices-1376733.htm

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NHS savings possible through outsourcing, expert claims

January 7th, 2011

The NHS could make significant savings if it is prepared to make greater use of outsourcing services, it has been claimed.

John Neilson, managing director of NHS Shared Business Services, claimed that the service is currently spending too much managing patient administration in-house.

He suggested that appointments could be booked through a third party, helping to streamline operations within the NHS.

Mr Neilson said that service levels could be maintained while cost reduction plans are brought into effect, even if IT functions are outsourced offshore.

However, Katherine Murphy, the Patients’ Association chief executive, warned that the NHS would have to exercise caution if it chooses to make better use of outsourcing.

“If the health service is going to be joined up and patient-centred we need to be careful about this,” she stated.

“Efficiencies have to be made, but not if the result is that patients are often getting a worse service.”

Last month, the International Association of Outsourcing Professionals claimed that the outsourcing industry is becoming increasingly vital to businesses operating around the world

Source:-http://www.ihotdesk.com/article/800326716/NHS-savings-possible-through-outsourcing,-expert-claims

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What’s Next For The Festival Outsourcing Pitch

January 7th, 2011

The bid to privatize seven high-profile festivals in Chicago’s Grant Park has a few steps to go before it’s a done deal. Shannon Andrews, the spokeswoman for the city’s Department of Procurement Services, wrote in an email that city staffers are currently reviewing the single response they received for outsourcing management of the fests. If they decide to move forward on the outsourcing proposal, which would create an admission fee for the Taste of Chicago and institute charges for previously free concerts during both the jazz and blues festivals, the agreement would still need go-ahead from the Chicago Park District’s Board of Commissioners as well as the full City Council.

There are concerns among some council members about the impact of levying a charge to get into the Taste. Ald. Walter Burnett (27th Ward), chair of the council committee set up to oversee the city’s special events, said he wasn’t sold on the $20 admission fee for the event. (Half of the possible new charge would kick back to the entrant in the form of drink and food tickets.) Tellingly, Burnett told the Tribune he doesn’t want any repeat of the city’s parking meter privatization. It should provide a little cold comfort that following the hurried, now-infamous meter lease that some aldermen are at least once bitten twice shy with regards to privatization pitches.

Tribune food critic Phil Vettel, meanwhile, wrote in a thoughtful column published yesterday that the lakefront fests’ “egalitarian nature might be permanently, irretrievably transformed” by the proposed new fees. Here’s more from Vettel:

Source:-http://progressillinois.com/quick-hits/content/2011/01/05/whats-next-festival-outsourcing-pitch

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