Archive for January, 2011

Offshore development outsourcing services

January 4th, 2011

Offshore Development Outsourcing Services are important for the difference they make to a project. The benefits coming through them can be highlighted through the fanciest of words but felt in the real sense only when the work shows results.

Getting offshore service providers to do web development projects has been a practice in place for a long time now. Their outsourcing services have made a world of difference to the applications used by clients. Not only have the complex applications been coded well but their usage has been made simpler with every dash of effort going into making the website/application robust and vigorous.

Offshore Development Outsourcing Services provided by accomplished vendors are a testament to the skill and specifications coming through their endeavor. The services are coded well in the finest and most recent of software applications with the code eventually going through multiple stages of testing before finally being shipped to the client as part of the final delivery. One of the reasons why the services turn out well is because of the expertise of the developers. They know what to code with and what code to write to ensure the creation of a good and robust application that puts up a good show.

Offshore service providers cater to clients with these services with all their resources. Their latest tools and highly skilled and experienced programmers ensure the finest and most intense of software code is written which does the application in. With proper inputs being taken from clients and the code being scripted appropriately, it becomes apt that the final product is only going to turn out well with little or no flaws.

Offshore Development Outsourcing Services are available at affordable costs. One can hire them by spending reasonably and get applications developed that might otherwise cost heavily within one’s vicinity. The very purpose of outsourcing is justified well by these service providers. They provide well coded applications that make a huge difference to the operational structure of the website, and ensure their proper deployment post the coding phase. They keep consistent coordination with their clients to provide inclusive solutions to all those technical anomalies their associates come across.

Sending the project offshore means putting in additional responsibility of having the project entrusted upon a foreign vendor, with whom the only form of communication is either email or wire. The notion is preserved by the offshore vendor which puts in the effort of a lifetime to create an application of benefit for the client.

You will benefit a lot while dealing with an offshore service provider for the difference the outfit will make to your project. Such outfits survive through offshore projects. They know their performance determines whether they get their next project or not. Your assignment will be done through some fine effort to ensure it turns out well. You will see the best of effort going into it, to make it such a big success that you either make money through it or ease up with things.

Source:http://www.openpr.com/news/157316/Offshore-Development-Outsourcing-Services.html

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Sri Lanka among top 9 in Asia Pacific for outsourcing

January 4th, 2011

Gartner, Inc. one of the leading tech research and advisory firms in the world has identified Sri Lanka as being among the top 9 countries in the Asia-Pacific Region for the first time, for globally sourced activities in 2010-2011.

The other countries in the Asia Pacific Region that made the list were Bangladesh, China, India, Indonesia, Malaysia, the Philippines, Thailand and Vietnam.

Sri Lanka is also among the top 30 locations in the world for offshore services in 2010/2011 being ranked by this firm, and this time all 30 destinations that have been ranked were from emerging economies.

Seven developed countries have moved out of the Top 30 this year – Australia, Canada, Ireland, Israel, New Zealand, Singapore and Spain while there were 8 new entries to the list, Sri Lanka being one of them.

The other seven countries that have entered the list were Bangladesh, Bulgaria, Colombia, Mauritius and Peru along with two re-entrants – Panama and Turkey.

The Country Business Manager for Intel, Mr. Indika De Zoysa said as a country this is something to be proud of and this shows the potential the country has to take great strides in the near future. “We have to expand and popularize the broadband services in the country. We also need to train more teachers and expand the remarkable projects that have been initiated by ICTAD and invest more on infrastructure. A lot of money has been allocated from the budget for such basic projects. We have come a long way and we have achieved a lot and are heading in the right direction”, he said.

Sri Lanka currently exports US$ 390 million worth of BPO and other outsourcing services per annum. It is the expectation of the government to develop this industry to earn US$ 1 billion by 2015.

Source:http://print.dailymirror.lk/business/127-local/31820.html

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Will there be a jobless recovery for IT in 2011?

January 4th, 2011

That’s the most important career-related issue facing IT executives today, as they make staffing decisions for next year while also worrying about their own job prospects amid a steady stream of corporate downsizing and offshoring announcements.

Ask any IT pro who is out of work right now, and the answer to this question is a resounding yes. They’ll point out that more IT infrastructure and support jobs are being outsourced, and that it’s harder than ever to find full-time employment.

Talk to recruiters and placement firms, and a different picture emerges. They report a rise in corporate IT shops looking to hire application developers, project managers and mobile device experts — if not on a full-time basis, then at least for short-term projects.

We polled five experts in IT hiring trends, and here’s what they had to say about tech job prospects for 2011.

Yes, There is a Jobless Recovery for IT

Jerry Luftman, a distinguished professor at Stevens Institute of Technology in Hoboken, N.J., says that by definition we are in a jobless recovery in the United States.

“The economic gods in Washington have declared that the recession has been over since the summer of 2009, but we also know that the job situation has not been very good,” Luftman says. “If we look at the next year or two, it will probably remain a jobless recovery.”

Nonetheless, Luftman predicts that IT professionals — entry-level and experienced — will have better job prospects in the coming year than other types of professionals.

“The use of IT is expanding everywhere,” Luftman says. “There isn’t an industry, there isn’t a part of an industry, that doesn’t see new and innovative opportunities to leverage IT. Whether it’s in changing infrastructure, considering going to a virtualization or cloud computing, or whether it’s new, innovative applications that leverage business intelligence or [customer relationship management], the opportunities are growing.”

Luftman sees job opportunities growing not only with emerging technologies but also in support of legacy systems. In particular, he sees rising demand for IT professionals with experience in Cobol, IBM’s CICS transaction systems and IBM’s IMS database management system.

“As the Baby Boomers start to retire, there’s going to be a huge gap in the number of IT people with experience in legacy systems,” Luftman says. “The biggest companies still have a significant amount of their production environment running on legacy systems…and as Boomers retire, they aren’t going to have enough people to backfill these jobs.”

It’s possible that support for legacy systems will go offshore. In a recent survey of CIOs that he conducted for the Society for Information Management (SIM), Luftman found that offshore outsourcing is expected to increase from 5% of IT budgets in 2010 to 7% of IT budgets next year.

“That’s a big jump,” Luftman says. “I think part of it is that organizations are not finding the talent they are looking for and are willing to go offshore…There are Cobol people in India, and they are ready to support a legacy application.”

Luftman advises IT professionals to build up technical skills in such areas as business intelligence, virtualization, cloud computing, enterprise resource planning and information security because that’s where he sees the most demand in coming years.

But Luftman also points out that in year-after-year of surveys he conducts, CIOs continue to emphasize business skills over technical skills.

“They’re looking for management skills, industry-specific skills, communications skills, marketing skills, presentation skills and negotiation skills,” Luftman says. “These are all just as important as companies look to hire people.”

IT hiring remains sluggish because of outsourcing and offshoring, asserts Janco Associates, a consulting firm. The firm reported that total employment in IT rose only 0.17% in November 2010 compared to a year ago.

“It is a jobless recovery for IT because of two things,” explains Janco Associates CEO Victor Janulaitis. “IT organizations are not in a hiring mode…and we have companies outsourcing a lot of lower-level and entry-level jobs. Unless you’re somebody who has prior experience or lots of contacts, it’s very, very difficult to find a job.”

Janulaitis says companies are outsourcing more technical work, in such areas as managed IP services such as VoIP and VPNs. In addition, companies are hiring contractors for desktop, helpdesk and security services, and they are preparing to put more applications in cloud computing environments.

“It’s the grimmest of the grim for telecom and network infrastructure specialists,” Janulaitis says. “This is an area that people have outsourced or eliminated in a lot of organizations.”

One bright spot that Janulaitis sees is increasing demand for experienced application developers.

“If you can develop applications with HTML5, if you know how to integrate data and create customer service applications, those skills are in demand,” Janulaitis says. “The skills that are not in demand are running a data center, running a communications center or running a help desk.”

Janulaitis sees continued demand for IT people with business skills, such as project management and risk management. He also sees job opportunities with contractors and for hourly or project-based work.

“A lot of organizations are still on hold. They’re not going to hire anybody. They’re not going to add IT capabilities unless it creates additional revenue or improves productivity,” Janulaitis says. “The issue I think for people who are out of work is that the likelihood of them finding full-time employment is very, very slim. The likelihood of finding part-time work is greater.”

No, There isn’t a Jobless Recovery for IT

Outplacement leader Challenger, Gray & Christmas has issued some of the gloomiest U.S. unemployment reports in recent months. Yet CEO John Challenger is optimistic about the tech sector’s prospects in 2011.

“Tech is doing better than the rest of the economy,” Challenger says. “For many other sectors in the economy, the tech spend is up. They have a lot of cash on their balance sheets and on their books, and they can start investing back in themselves after two or three years of being in survival mode. They’ve let their tech investments lapse, so they’re starting to spend more again, which means newer systems and newer technology. And they need people to bring it up and integrate it and solve issues that come up. That’s creating more demand for tech workers.”

Challenger says he is seeing companies grow their IT workforces, and that they’re looking for experts who can integrate the latest technologies – particularly mobile devices and applications – into the enterprise.

The hottest skills in demand are “what is new,” Challenger says. “Tech workers have to constantly keep learning the new technology and help companies utilize it.”

Challenger has a positive outlook for technology despite heavy job cuts reported in November. The outplacement firm said U.S. companies announced plans to reduce their payrolls by 48,711 jobs in November, the highest level in eight months.

Nonetheless, Challenger, Gray & Christmas points out that employers have announced 60% less job cuts in 2010 compared to 2009: roughly 500,000 compared to 1.2 million a year ago.

The biggest cuts right now are occurring in state and local government agencies and non-profit organizations, and that’s expected to continue in 2011.

“The private sector went into this recession from a job standpoint in 2008 and 2009,” Challenger says. “The government is just going into this recession now from a job standpoint, and who knows how long that will last.”

Challenger points out that it’s been a rocky recovery in 2010, but that he feels like the economy is picking up steam. His biggest worry is that the unemployment rate is still hovering around 9% nationwide.

“There are a lot of people out of work…That’s one of the most stubborn and difficult after-effects of this recession that has occurred, and that’s making recovery suspect,” Challenger says. “As more jobs are created, more people will try to get back in the workforce, which is another thing that will keep the unemployment rate high.”

Also read: Why IT jobs are never coming back

One indicator that IT unemployment rates are headed down is the growing placement of part-time and project-based workers.

Technisource, a leading IT temp placement firm, reports a 15% rise in corporate use of contingent IT workers compared with a year ago. Additionally, Technisource has seen its revenues related to temp-to-permanent placement of IT works rise 50% in the last six months.

“We are very bullish for 2011 in the IT industry,” says Michael Winwood, president of Technisource. “The use of IT contingent workers and contractors is up, and we’re also seeing the permanent placement side of the market pick up the second half of the year. We see confidence” among IT executives.

Winwood sees the most demand for programming and project management skills. In programming, he sees interest in the emerging HTML5 standard as well as standbys such as Java and WebSphere.

“We see a lot of capital expenditure being unleashed on new application development, application consolidation and infrastructure,” he says. “We see two different types of project managers in demand: one project manager that can oversee a lot of the new application work, and as we move toward cloud computing, another kind of project manager that understands that world.”

One shift that Winwood expects to drive corporate IT investment is the upgrade to Windows 7. He predicts that recently merged companies – particularly in the financial services sector – will use the upgrade to Windows 7 as an excuse to streamline their applications portfolios.

“Many of our clients have held up and are still running on the Windows XP platform,” he says. “Now we see a wave of interest in the Windows 7 arena, not just in infrastructure and operating systems but also in applications.”

Winwood says entry-level IT workers should look for opportunities at service desks as a way of gaining experience, while experienced IT staff should tout their project management and business analytical skills.

“We see very healthy demand from a client standpoint,” Winwood sums up. “When I look to 2011 and 2012, my concern is more the supply of IT professionals vs. the demand from clients.”

Technology Web site Dice.com has hard numbers to back up its claim that there’s no jobless recovery in IT. The Web site has more than 72,000 tech-related job postings in December 2010, an increase of 38% compared with a year ago.

“The general trend is up significantly,” says Tom Silver, senior vice president of North America for Dice Holdings. “If there’s a jobless recovery, that’s not what we’re seeing in tech.”

Silver says job postings for two high-tech hotspots – Silicon Valley and New York City – are up 30% compared with a year ago. Another positive trend is that 60% of Dice.com’s tech job listings are for full-time positions, compared with 57% a year ago.

The two IT skills that are most in demand on Dice’s Web site are Java programming and Oracle database management.

But the fastest-growing need is for mobile application developers.

“You can get a job if you know something about how to program Android or iPhones. Those jobs weren’t even being listed a year ago. The number of positions looking for Android skill sets is 700 today,” Silver says. “It’s the same thing with cloud computing…I would expect that trend to continue going forward.”

Silver admits that the opportunities for IT professionals aren’t nearly as numerous as they were in the summer of 2007, when Dice.com listed 100,000 tech jobs. But it’s a lot better than it was a year ago, when only 47,000 tech jobs were posted.

“The outlook has improved for most employers. Projects that had been put on hold are now being green lighted, and companies realize that they have to upgrade their systems,” Silver says. “They have to do things to make their business competitive, and that’s going to continue.”

Source:http://news.idg.no/cw/art.cfm?id=4BCD4C52-1A64-67EA-E4316C0D1EE05CA0

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Indian IT predictions for 2011

January 4th, 2011

The $60 billion plus Indian information technology (IT) and business process outsourcing(BPO) industry after a fairly good growth in 2010 is likely to witness a phase of consolidation in 2011. As IT requirements change rapidly due to an increasingly complex threat landscape and new usage models, including clouds and numerous Consumer Electronics devices connecting to the Internet, security will remain one of the highest priorities for the IT industry.

The ISA-Frost and Sullivan report 2010-11 estimates that the total market revenues generated in the Indian semiconductor market were $5.39 billion and it is expected to reach $8.04 billion in 2011. The segments that will continue to govern the growth of the industry will be consumer, computing and communications.

“The rapid penetration of mobile telephony and wireless has played an influential role in the growth of the Indian semiconductor industry. These sectors are mutually beneficial and growth in one sector drives growth in the other,” said Jaswinder Ahuja Corporate Vice President and Managing Director Cadence Design Systems.

The increase in the demand for 3G consumer technology has resulted in an accelerated growth of the industry. In the coming two years, the growth is expected to be fuelled by the increased consumption of electronic gadgets like wireless handsets, gaming devices, 3G networks, WiMax, netbooks, set-top-boxes and smart cards.

“Globally, Cisco is leading the transition to a network-centric technology environment. We believe that the network is ideal for creating a powerful communications platform that will serve as the basis for the convergence of data, voice, video and mobile systems on a secure, integrated architecture. The key technology areas of focus for us include: video, Borderless Network, collaboration and virtualization,” said Naresh Wadhwa, President and Country Manager, India and SAARC, Cisco.

When it comes to security part, hacking activities will continue to innovate and evolve to take advantage of loopholes within applications, infrastructures, or even taking advantage of users’ ignorance. There is a need for organizations to continue their employee awareness vigilance and to evolve their security capability to ensure that they can very quickly respond to such malicious activities.

“In 2011 we must defend against the potentially catastrophic danger of Advanced Persistent Threats perpetrated by non-state actors and terrorists. By manipulating control systems in critical infrastructure facilities, Stuxnet was the first Trojan to cross the chasm from the digital realm into the physical world. Stuxnet foreshadows what the future of cyber warfare or terrorism might hold and is the reason that next generation infrastructure initiatives like smart grid must have security embedded,” said Kartik Shahani, Country Manager – India & SAARC, RSA.

Source:http://www.siliconindia.com/shownews/IT_India_predictions_for_2011-nid-76563.html

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Connect dots on jobless rates and outsourcing

January 4th, 2011

I would like to voice an opinion on the fact that there are so many items outsourced or imported compared to the limited number of items manufactured and distributed here in the United States.

Computers and cell phones are mostly engineered and developed here in the U.S., but manufactured in general outside of the U.S., mainly in China.

Most kitchen appliances, such as refrigerators, dishwashers, freezers, toasters, etc. as well as washers and dryers, are headquartered in the United States but manufactured outside of the U.S. (Mexico and Canada).

It is very hard to find any clothing or footwear items that are made here. Many sell products with U.S. company logos and/or trademarks.

Even our automobile companies outsource. A big percentage of components are made outside the U.S. and very few hardware items are not from outsourced manufacturers.

In general, the toy industry is all manufactured by foreign companies.

The observation from local retailers is that some of the discount stores are nearly 100 percent imported items.

Catalog sales and Internet sales are generally items manufactured outside of the United States and they pay little, if any, taxes.

Still wonder why the unemployment rate is 10 percent or more in the U.S.?

Source:-http://www.mlive.com/opinion/jackson/index.ssf/2011/01/connect_dots_on_jobless_rates.html

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Kenyan firms locked out of big outsourcing deals

January 4th, 2011

Foreign outsourcing companies are clinching big deals in the local market, locking out local players from the multi-million shilling contracts.

This year, Accenture, IBM, Payment Solutions, SPANCO, and Tech Mahindra are some of the foreign firms that have won outsourcing contracts from the public sector and multinationals worth millions of shillings.

The absence of local firms in the big deals is being attributed to lack of aggressiveness and low profile in the global outsourcing market that has cut them off from the network and trust of the big clients who are turning to large firms with multinational operations.

“Local firms have not captured the big deals because they do not bid for them and due to low profile in the international market,” said Nicholas Nesbitt, the chief executive of Kencall, the largest call centre in the country.

Major outsourcing contracts from multinationals, similarly, are unlikely to land in the hands of local companies, primarily because the clients are extending their business to firms they have worked with in other markets, analysts say.

Payment Solutions Ltd, a South African firm, recently won a government tender to manage the public sector payroll in a bid to ensure civil servants do not commit more than two-thirds of their salary to paying debt.

IBM Corp, a US-based firm, and two Indian outsourcing firms — Tech Mahindra and SPANCO — have signed a Sh40 billion deal with telecoms giant Airtel to set up a five-year call centre service in Kenya and 15 other countries in Africa where Airtel operates.

Accenture, an American firm, won the tender to digitize legal records in the shift by the justice system to go digital.

Source:-http://www.businessdailyafrica.com/Corporate%20News/Kenyan%20firms%20locked%20out%20of%20big%20outsourcing%20deals/-/539550/1082610/-/lhdb47z/-/

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Britain urged to outsource health IT to India

January 4th, 2011

BRITAIN’S National Health Service has been told millions of pounds could be saved by outsourcing more NHS administration to India.

The call was made by the head of a government-backed company leading healthcare efficiency reform in Britain.

However public unease means these savings are unlikely to be realised.

Patients may not like calling an operator in Delhi to book an appointment with their GP, or having their medical notes stored on overseas databases. But as pressure on NHS budgets intensifies, John Neilson suggests the alternative is cuts to services.

Call centres and offices in Delhi and Pune already handle invoices and other administration for a significant number of NHS trusts for a fraction of what British-based labour would cost.

Mr Neilson, managing director of NHS Shared Business Services (SBS), said Indian workers were so good that it was only the potential for controversy that stopped medical records or bookings being similarly outsourced: “There isn’t a capability issue, there’s more a local UK sensitivity issue.”

After a decade in which the NHS budget increased by 70 per cent, managers were able to let efficiency slip down the list of priorities as they focused on improving patient outcomes. Now as spending cuts are enforced across Whitehall, waste of public money is back in the spotlight.

A report last October by Sir Philip Green, the retail billionaire, found “shocking” levels of government waste, which could save the taxpayer billions of pounds a year if eliminated. Sir Philip has since been deluged with complaints about NHS inefficiency.

Mr Neilson’s company, which is half-owned by the Department of Health, believes that its new database of NHS spending will make managers more accountable for what they spend.

NHS trusts are allowed to draw up their own contracts. Central contracts are available instead, but are not compulsory and are used for only 30 per cent of buying. Mr Neilson said that this meant that the health service was not making good use of economies of scale or expert knowledge.

Even more could be saved if managers clubbed together to standardise equipment and exploit the potential bulk buying power of the NHS, he said. At the moment, managers buy a bewildering variety of different equipment to do the same jobs.

“Out of 130 trusts we work with, only 30 of them buy the most commonly bought item. And that item is a Dell PC,” Mr Neilson said. “Even if they all just bought the same PC, just think of the savings that would produce.”

John Appleby, chief economist of the King’s Fund think tank, said that the NHS had made improvements in procurement, notably in controlling the drugs bill, but that similar savings needed to be made on other supplies. “I’m sure there’s some way to go for the NHS to exert its power. There are lots of areas where it could do more to extract a better deal,” he said.

Yet attempts to trim the cost of administering the health service by using private-sector methods have met with furious resistance. Only a few weeks ago, a Government-commissioned report recommended that 600 million pounds ($914m) a year could be saved by handling GP appointments through a national call centre. Outrage from doctors and campaigners quickly forced officials to back away from the plan. SBS has itself been criticised in the past for letting addresses and NHS numbers be accessed from India.

While Mr Neilson said his company was not pushing trusts to send more activity overseas, public touchiness about foreign call centres meant that most trusts were not exploiting this as much as they could. He believes that “significant” savings could be made.

“For certain aspects of our service, if the client said ‘I would really like to do more offshore’, there would be some things we could do additionally,” he said. “That isn’t what the market demands, but there’s no reason why we couldn’t do it. It’s something they could think about.”

SBS now has almost 700 employees in India, mostly engaged in data entry and financial administration – there were barely any five years ago. “That’s been a reflection of people’s increasing comfort in what we’re doing. And clearly what we’ve tried to do is focus on those activities which are not contentious,” Mr Neilson said.

“There is no clinical data, medical record data or anything with that level of sensitivity or anything that involves direct customer contact. None of that sort of activity happens in India. We’re sensitive to the market need that people feel more comfortable with that sort of data being managed in the UK.”

He said, however, that people must recognise the tension between complaints about inefficiency on the one hand and outsourcing on the other. “With the type of person who might make that comment about offshoring, they’re also potentially the first person to say ‘actually, this area isn’t as efficient as it should be in the public sector, you should do it more like this way in the private sector.’”

However, Katherine Murphy, Patients Association chief executive, said that outsourcing was often a false economy. She believes that when functions such as hospital bookings have been moved to India the service has become less responsive to patients. “If the health service is going to be joined up and patient-centred we need to be careful about this. Efficiencies have to be made, but not if the result is that patients are often getting a worse service,” she said.

With Andrew Lansley, the Health Secretary, determined to devolve most of the NHS budget to family doctors, SBS is in talks with GPs about managing their new commissioning powers. “The basic principles of purchasing apply.

Source:-http://www.theaustralian.com.au/australian-it/britain-urged-to-outsource-health-it-to-india/story-e6frgakx-1225980937411

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