Archive for January, 2011

Outsourcing may not help Rockford School District much

January 24th, 2011

A budget panel’s proposal to outsource food service, transportation and maintenance work wouldn’t save the Rockford School District much money next year.

That’s because the food service workers’ union contract doesn’t expire until 2012, the transportation union contract doesn’t expire until 2013, and the Illinois School Code was recently amended to say that any benefits package for outsourced workers must be “comparable to the benefits package” provided to the district employees who perform those services.

The only immediate savings might be found with the building maintenance union, which is working under an expired contract and in negotiations on a new deal now.

While the district hasn’t calculated how much savings it would reap if union work is outsourced, what is clear is that any savings won’t be immediate.

But savings could come in future contracts with private employees, said General Counsel Lori Hoadley. Those labor agreements could look much different from the wages, pension and health care contributions now paid to union workers.

Still, the new law could be a deal-breaker for any outsourced labor, said Richard Fairgrieves, superintendent of the Boone Winnebago Regional Office of Education. The district could end up in court defending itself against an unfair labor practice claim if its former union employees claim wages to nonunion workers aren’t “comparable,” as the law requires.

“The unions will have to look at those figures, and it could possibly end in court,” he said.

That doesn’t bode well for District 205, which is looking to slash a projected $50 million budget shortfall in the 2011-12 school year.

Jay Ferraro, the local representative of the American Federation of State County and Municipal Employees, which represents two of the three unions, said no big savings could come from cutting or outsourcing those employees.

“It’s not like we’re talking about a teacher’s pay. We’re talking about some jobs so they can make a little money, have some benefits,” Ferraro said.

Food service workers and transportation union members make between $9,000 and $12,000 each year, which is a fraction of some teachers’ salaries.

In the district’s current budget structure, transportation workers receive about $10 million; building maintenance workers receive about $6 million; and food service workers receive about $3.2 million, according to the budget committee — nowhere near the roughly $214 million paid in salaries and benefits to the district’s teachers.

But it’s not like it hasn’t been done before. The district outsourced custodial services in 2005, and officials estimated the switch saves about $3.5 million a year. That deal was executed, however, before the change in the Illinois School Code.

Rockford Education Association President Molly Phalen said she’s still not sure the district can cut its budget by $50 million in one cycle.

“It’s just going way beyond what makes sense,” she said.

Phalen wouldn’t offer other ideas for cost savings, but Ferraro doesn’t want the district to dismiss the idea of spending its reserve cash in fiscal 2012. The district has that rainy day fund for a reason, he said.

“It’s been raining,” he said. “If this isn’t considered a major storm and a reason to use that balance to keep people employed, then what (is)?”

District officials disagree. They’re already planning to spend about $26 million in reserves to balance this year’s budget and avoid deep cuts. That means the district’s reserves will drop to about $85.5 million — less than the ideal $100 million the district should have on hand, School Board President David Kelley said.

District officials should plan to keep three months’ worth of funding in its reserve fund at any given time, he said.

Source:-http://www.rrstar.com/videos?ndn=y&vid=23315476&lid=us&sec=carousel

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Indian outsourcing has a house call

January 24th, 2011

Sometime in early 2007, Phaneesh Murthy, the CEO of iGate Corp, a US technology outsourcing firm with most of its operations in India, faced a situation that few of his peers would have faced. In a matter of three months, one of his businesses that accounted for more than a tenth of the company revenues crashed to zero.

In what is probably one of the earliest signs of the global financial crisis on Indian soil, the company lost all the revenue it got from its mortgage origination business (the business of scrutinising applications and documents for banks issuing loans), which is based in Bangalore.

iGate’s mortgage process outsourcing (MPO) business wasn’t alone in suffering such a dramatic impact. After all, mortgages were at the centre of the financial crisis. Customers in the US were shutting shop or selling out. Even by early 2007, over 20 US companies dealing in subprime mortgages had to close down. As the problem spread, subprime lending, which accounted for a fifth (or USD 605 billion) of all new mortgages in 2006, virtually came to a stand still. Since then, over 350 lenders in the US have filed for bankruptcy, halted operations or sold out to bigger firms.

Prashant Kothari, president and founder of String Real Estate Information Services, says, in early 2008 his pessimism was nine on a scale of one to 10. As the year progressed, banks collapsed, and credit froze, his pessimism about the industry had touched 20 — on a scale of 10. “It had broken the scale,” he says.

Now, here’s the surprise. Just two years on, far from collapsing, some of the MPOs seem to be doing a good business again. Today, iGate’s BPO growth is predominantly driven by the mortgages business. For Kothari, the business grew at about 50% in 2010. He reckons many of his competitors grew at least by 20% to 30% during that time. ISGN’s revenues more than doubled last year. (ISGN is a mortgage technology and services company funded by the KK Birla group and New Enterprise Associates.) So what has changed?

Source:-http://www.moneycontrol.com/news/features/indian-outsourcing-hashouse-call_515027.html

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SEBI concerned over the increasing trend of outsourcing

January 22nd, 2011

The Securities and Exchange Board of India (SEBI) had agreed for a discussion paper to invite public comments so as to develop suitable guidelines for outsourcing by an intermediary. SEBI took this because of its concern over the increasing trend of key services outsourcing done by the market intermediaries to the third parties. The regulator has clearly stated in the discussion paper that the concerns need to be addressed and the outsourcing needs to be organized in an orderly manner, although outsourcing cannot be banned completely.

Currently, intermediaries like depository participants, stock brokers, portfolio managers, merchant bankers, registrar and share transfer agents are outsourcing some of their activities related to data entry, record keeping, despatch, front-desk customer services, and KYC verification among other services to unregistered third parties.

The regulator opined that as the intermediaries are registered based on their strength, outsourcing of key activities by them to unregistered third parties defeats the purpose of regulation and creates risk for the entire market. “It is therefore felt that the key activities which are crucial to the intermediation service may be delivered by the intermediary itself. The informal feedback indicates that the compliance with securities laws, investor grievance redressal and KYC must not be outsourced under any circumstance,” stated the Sebi discussion paper.

SEBI has listed out nine principles for outsourcing of any intermediation services which are inspired by the principles of IOSCO. Further, A proposal has also come from the regulator’s side for the intermediaries to ensure that outsourcing arrangements neither ‘diminish its ability to fulfill its obligations to customers and regulators, nor impede effective supervision by the regulators’.

The discussion paper also talks about establishing a comprehensive outsourcing risk management programme to address the outsourced activities and the relationship with the third party. Additionally, it has also proposed that the board of directors or equivalent body representing the market intermediary should assume the responsibility for the outsourcing policy and related overall responsibility for activities undertaken under that policy.

Source:-http://www.siliconindia.com/shownews/SEBI_concerned_over_the_increasing_trend_of_outsourcing-nid-77712-cid-5.html

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Tunisian Unrest May Be Boon For French Outsourcing

January 21st, 2011

The collapse of the Tunisian government in the face of unrest could mean an opportunity for technology companies that had previously shied away from the country.

Tunisia had set up several technology parks, such as the El Gazala Communication Technologies Park and Sfax Technology Park, all to attract hi-tech industries seeking a highly skilled population and lower labor costs. For example, Paris-based Vermeg, a software company that provides back-office services to banks, has an entire research and development division there, and Alcatel-Lucent has a presence as well.

But a history of corruption and capricious local officials have made other companies reluctant to invest there, says Dominisque Raviart, research director at the outsourcing analysis firm Nelson Hall.

He notes that the Tunisian call center industry, which mostly serves telecom operators, is large by local standards. But other business process outsourcing has not taken off.
Raviart says that while business of any type does not like unrest, “It is also good news because it gives an opportunity to reduce the level of corruption caused by the families and friends of Ben Ali and therefore make life for business less complex,” he wrote in an email. “The riots in Tunisia… were not highly disruptive, provided the situation in Tunisia is stabilized and promotes further democracy.”

Vermeg’s CEO is Badreddine Ouali, himself a Tunisian, and over a number of years has built Vermeg into a sizeable presence in the banking software industry. Attempts to reach him for comment were unsuccessful.

Source:-http://www.ibtimes.com/articles/101734/20110117/tunisian-unrest-may-be-boon-for-french-outsourcing.htm

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CT outsourcing stirs debate in Canada

January 21st, 2011

The outsourcing of CT scans to a private clinic has provoked an outcry from labor groups and liberal politicians in Canada, who worry it represents the privatizing of health care.

Last year, a health region in Saskatchewan inked a deal with Radiology Associates of Regina to provide CT scans over a 32-month period in an effort to cut wait times. As of October, 737 people were waiting for a scan, according to the region.

Source:-http://www.dotmed.com/news/story/15142/

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Tata Communications and Videotron sign strategic sourcing agreement

January 20th, 2011

Tata Communications, a global communications service provider and Videotron, one of Canada’s largest integrated communications companies, have signed a mutually beneficial sourcing agreement. Under this agreement, Videotron will route 100% of its international voice traffic through Tata Communications network and Videotron will continue to be one of Tata Communications’ key suppliers of telecommunication services in Canada.

Through the agreement, Tata Communications will become Videotron’s sole provider of international voice termination. By tapping into Tata Communications’ extensive and robust voice infrastructure, Videotron will be able to offer its customers higher quality international calls at competitive rates. Tata Communications’ advanced voice traffic management tools will also allow Videotron to effectively manage operational costs and increase focus on its core businesses and key growth areas.

Tata Communications’ strategic voice traffic outsourcing enables providers to leverage Tata Communications’ scale and routing expertise while reducing their exposure in the low-margin, high-risk international voice termination business.

On Tuesday, Tata Communications ended 0.12% up at Rs250.10 on the Bombay Stock Exchange, while the benchmark Sensex closed 1.11% up at 19,092.05 points.

Source:-http://www.moneylife.in/article/8/13237.html

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Vodacom, NSN close to signing five-year outsourcing contract

January 20th, 2011

Vodacom’s Tanzanian mobile unit is close to signing a five-year network operations outsourcing agreement with Nokia Siemens Networks (NSN). Under the partnership contract NSN will optimise, modernise and manage Vodacom’s cellular networks in the country and operate them for the next five years. Further, as another aspect of the deal a number of Vodacom Tanzania employees from its network operations division will be transferred to NSN. Vodacom Tanzania operations managing executive, Daniel Bakker, said: ‘Nokia Siemens Networks’ capabilities to ensure network efficiency, service quality and global best-practice-in-network operations will enable Vodacom Tanzania to improve network efficiency and maintain operational performance, while freeing up resources to focus on our core business of delivering the best and most advanced technology and experience to our customers.’

Source:-http://www.telegeography.com/cu/article.php?article_id=35837&email=html

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