Archive for February, 2011

Specialized talent to top IT manpower demand

February 2nd, 2011

Skilled IT professionals such as software developers and project managers may now find it easier to secure a job, thanks to the burgeoning regional economy.

Job recruitment specialists ZDNet Asia spoke to pointed out that demand for this group of trained talent is back in the Asia-Pacific region, following a “slowdown” during the economic downturn two years ago.

In an e-mail interview, Lim Der Shing, CEO of online portal Jobscentral, said that network administrators, social media specialists and consultants who can strategize and influence business performance can look forward to more job opportunities. He also revealed that the site has seen a 10 percent increase of IT-related jobs being posted, as compared to same period last year.

Similarly, Thomas Kok, senior program director at the National University of Singapore (NUS), noted in an e-mail that professionals plying the risk and control trade, such as IT auditors, risk managers and business continuity managers, will be more sought after by employers in 2011.

Kiran Sudarraja, practice leader for technology at PeopleSearch, gave further insight into how IT jobs will evolve, following the amalgamation of technology and business in today’s corporate world.

According to him, 2011 is a “growth year”, with emphasis on roles requiring creativity and innovation. These may involve business process improvisation, cost reduction and improving productivity, as well as new market expansion and staying ahead of competition.

Sudarraja added that specific areas where IT skilled talent are in high demand are virtualization, cloud computing, green IT, social media, mobile payments and e-commerce. Compliance, security and support functions for financial regulations are also spheres in which trained professionals are needed.

Pay revision on the way
Jobscentral’s Lim pointed out that the strong economic rebound has given businesses a boost, with many now looking to reward their workers who took pay cuts in 2009 and 2010.

“Unemployment is low in Southeast Asia and even lower for IT professionals. As such, it will increasingly become an employee’s market for 2011. These factors will naturally lead to rising wages in the form of increments and bonuses,” he said.

PeopleSearch’s Sudarraja put the increment figures at between 4 and 5 percent, which he said is the norm.

While the market may seem transparent and fluid for now, the rise in salaries will not be even across the board, noted NUS’ Kok. He stressed that the market may still prefer those with “good, relevant experience, and those with relevant qualification and certification”.

“Talent management, especially in the IT industry, is crucial in these strong market conditions, and we will see continued upward pressure on salaries,” said Kok. “However, there will be differentiators–selected professionals may experience a larger rise in their salaries.”

This sentiment was echoed by Sudarraja. Top performers, he explained in his e-mail, are “treated well”, and their remuneration and benefits package will largely be dependent on the forecasts for the year ahead as well as the previous year’s performance.

With the greater emphasis on skilled manpower, more professionals are also signing up for upgrading courses.

The Qualified Information Security Professional (QISP) program launched in Singapore six months ago, has seen exceptional response with enrolment “exceeding expectations”, according to Gerard Tan, the president of Association of Infocomm Security Professionals (AISP), which jointly developed the course with NUS’ Institute of Systems Science.

In a phone interview, Tan revealed that 125 students had signed up for the program to date, of whom “quite a lot” are not in the security field. The course was run thrice in the fourth quarter of 2010, with two runs scheduled for the first half of this year.

Training mindset not future-proof
Sudarraja noted however that in terms of training of workforce for future challenges, Asia including Singapore is still trapped at the “resource-driven” stage, instead of the ideal “result-driven” stage. This, he added, is hindering the region’s manpower to more effectively carry out IT tasks.

“Ideally, a result-driven organization would look at the business point of view but Asia as a whole and even Singapore has yet to get there,” he commented.”While academic training can only enhance one’s knowledge, it is on-the-job training that continues to hone the skills and prepare a better workforce.”

Jobcentral’s Lim remained positive nonetheless. According to him, Singapore’s large pool of university-trained engineers and active government interest in the IT industry will be adequate to meet future challenges.

The rising number of locally-owned technology successes “shows we have the manpower and business know-how and support systems to keep up with changes in the field”, he said.

Outsourcing to slow down
Lower manpower costs has seen Asia benefitting from IT offshoring for the last two decades, but industry observers pointed out that parameters have changed making the region less appealing as an outsourcing destination. In addition, MNCs may be less likely to offshore their functions en masse.

“[The decision to outsource] will depend on a multitude of factors, including the state of economies of Europe and the U.S. where most MNCs are headquartered, and whether there are planned expansions to focus on the growing Asia-Pacific markets,” noted NUS’ Kok.

Increased wages across India, China and Southeast Asia, as well as fluctuation between the greenback, the euro and Asia-Pacific currencies have put a slight dent on outsourcing, he added.

Similarly, PeopleSearch’s Sudarraja highlighted that companies continue to looking for cost-effective locations, and jobs may eventually flow to emerging countries such as Egypt, Brazil and Africa. According to him, the Asia-Pacific region will move toward self-sufficiency and cater to the region within.

“Outsourcing will continue for now but will slow down as countries all the over the world look at inflation and jobless rates, while policy makers will try to woo other economies to invest in its market but limit its own [entities] from outsourcing,” he noted.

Jobscentral’s Lim argued however, that MNCs that did not make big investments during the recession years are now sitting on large cash positions and will look to expand this year. “This means that plans for outsourcing of IT services will resume and the traditional outsourcing centers of India, Philippines and Singapore will benefit,” he concluded.

Source:http://www.zdnetasia.com/specialized-talent-to-top-it-manpower-demand-62206418.htm

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BPO to take Philippines to higher ground

February 2nd, 2011

Having toppled outsourcing giant India in the call center market last year, the Philippine ICT industry is aiming to level up further this year as the government and the private sector team up to set ambitious revenue goals and draft long-term programs.

According to analyst firm XMG Global, 2011 should be a positive year for the country’s IT market with overall IT spending estimated to grow 11 percent to US$3 billion.

The BPO (business process outsourcing) industry, one of the country’s main revenue earners, is again leading the charge. Industry group Business Processing Association of the Philippines (BPAP) is targeting to hit US$11 billion in revenues in 2011, a 20 percent increase from estimated US$9 billion in 2010.

The Philippines last year dethroned India as the global call center hub, hitting US$5.7 billion in revenues against India’s US$5.5 billion and employing more call center workers than the former leader.

BPAP and the Philippine Commission on ICT (CICT) are projecting that the industry could create an additional 84,000 jobs this year, bringing the total number of IT-BPO workers in the country to 610,000.

The figures tally with XMG’s estimated forecast which revealed that the growth of talent employed in offshore services for 2011 will reach 651,425. “One of 12 employed professionals in Metro Manila will be working either in BPO, call center or IT services,” said Phil Hall, principal analyst at the research firm.

BPAP’s chief, Oscar Sañez, said in an earlier statement that aggressive marketing, both locally and internationally, will be key for the Philippines to achieve the US$11 billion-revenue goal. “We have to increase the awareness of our potential employees of job opportunities in IT and BPO companies, including those in the knowledge process outsourcing and other non-voice sectors. We also have to improve our visibility internationally to market new services in new territories,” he said.

Sañez also noted that President Benigno “Noynoy” Aquino III in December 2010 had pledged to allocate 62 million pesos (US$1.4 million) as “BPO promotions fund”, adding that the amount would help the industry achieve this year’s revenue goal.

Focus to include broadband, digital TV
For the CICT, the government agency in charge of the local ICT market, boosting the BPO sector is just one part of the “digital strategy” which spans 2011 to 2016.

Ivan John Uy, who heads the agency, told ZDNet Asia in an interview that the five-year plan–which will be launched soon–aims to enhance the country’s software, telecoms, e-government and postal sectors.

This year, the CICT is coordinating with various academic and non-formal education institutions to “re-tool” jobless college graduates and youths, Uy said. “For instance, our nursing graduates who don’t have work yet can be trained to become medical transcriptionists and healthcare support specialists,” he said.

He cautioned that the country has to quickly replenish or augment its BPO manpower base. “We run the risk of [skills] shortage. We have lots of jobless people around but they don’t have the skills,” Uy said, adding that the government is also looking at the possibility of offering a “study now, pay later” scheme for the unemployed.

The CICT this year will also be preparing for the country’s migration to digital TV, he said, elaborating on plans for the local telecoms sector.

Last year, the National Telecommunications Commission (NTC)–which operates under the CICT–selected a Japanese digital TV standard which broadcast companies must adopt by 2015.

Uy explained: “As part of our preparations, I’ve directed the NTC to organize a technical working group to draft, within the year, implementation rules and regulations (IRR) which would also serve as a guideline for broadcast companies.”

Touching on the private telecoms sector, XMG said increased competition will force mobile operators to roll out better pricing, especially with regard to data plans and long-distance charges.

“[Leading] service providers will be those that can leverage their wireless and extended bandwidth capabilities,” noted Hall, who is based in Manila. “Price, services and local content provisioning will be the dominant lure and battleground, as social networking continues to grow dramatically and cuts into the SMS market.”

In the broadband space, the XMG analyst said subscriber base growth will be propelled by intense competition which will push down the prices of entry-level packages.

“Competition is increasing between fixed-line, cable and mobile providers,” he said. “Among telco giants PLDT Smart and Globe Broadband, subscribers will continually lag behind cellular subscription. However, broadband will continue to remain [these operators'] growth area [and see] double-digit growth, making it an important revenue stream for all carriers.”

Given the increasing demographics of Filipinos who are clamoring for better quality of service and pricing both at home and on-the-move, consumers are unlikely to stick to a single provider when buying broadband services, he noted.

“[To lead the market], service providers will need to develop loyalty programs and provide attractive pricing and bundling schemes,” Hall said. “Internet TV will not take traction in the Philippines yet, but we foresee tie-ups between TV content providers and Internet for on-demand replay of shows. Watch for PLDT Group’s TV5 as they strategically evolve to become the natural fit to take on this leadership role.”

An interoperable government
Turning to e-government initiatives, Uy said the CICT will be pushing for interconnectivity and interoperability between IT systems deployed across different government agencies.

“Each agency has its own GIS (government information system) and data center which do not talk to each other. ICT adoption in the government is extremely low and fragmented,” he revealed.

XMG, though, is not expecting any major leaps in this area this year. Hall said: “However, if the new Aquino government follows its stated plan, we anticipate a slow progression from more use of IT in government departments to true e-government applications during this presidential term.”

With regard to the country’s postal service, which falls under the domain of the CICT, Uy said reforms are underway to transform post offices across the Philippines into self-sustaining community e-centers.

He noted that the Philippine Postal incurred losses totaling 300 million pesos (US$6.8 million) last year. “We need to fix this and install a new business model.”

Beyond the government sector, XMG said the Philippines can expect to see IT developments in other areas including social networking, consumer electronics, green IT, cloud computing and software development.

According to Hall, social networking activities in the country will see continued growth through 2011 and beyond. “Facebook and Twitter are taking market [share] from SMS,” he said. “Like e-mail and the mobile phone before, these are culture-changing products and we have not seen their full potential yet.”

“Expect more developments for use of social networking in business, but also expect higher levels of advertising, spam or its equivalent, viruses and other intrusions,” he added.

XMG also expects tablets to claim its ascendancy in the gadget race.

“Most major manufacturers are due to release their first models in first-quarter 2011, while Apple is due to announce iPad 2,” Hall said. “With the rise of the middle-class and tech-savvy Gen X and Gen Y Filipinos, expect to see these gadgets in local coffee shop. With a wide range of devices and operating systems, there will be no leader but expect Apple to remain strong, followed by Samsung and RIM.”

Elaborating on cloud adoption, the XMG analyst said IT vendors are expected to grow their enterprise offerings through the public cloud. “However, we do not anticipate well-established companies with significant investment in IT to [migrate] their ERP systems or legacy applications just yet in 2011,” Hall noted.

He said enterprises will need new software that built to be deployed on the cloud as legacy systems are not designed for such implementation.

He also pointed to green IT as a growth area for the Philippines as high utility costs in the country make a good case for the deployment of energy-efficient hardware and virtualized servers.

“The adoption of green IT practices will increase, albeit slowly, over the next 12 months primarily due to newer hardware refreshes,” Hall said. “Unlike other green-conscious economies such as Singapore and Korea, businesses and industries in the Philippines must still collectively make a commitment to saving the environment and reducing carbon emission footprint generated by technology.”

Source:http://www.zdnetasia.com/bpo-to-take-philippines-to-higher-ground-62206416.htm

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IT offshore outsourcing markets, options on the rise, Gartner says

February 2nd, 2011

CIOs looking to move IT work offshore in 2011 are on the prowl for the locales that cost the least, even if that means bringing in their own security. At least, that’s the view reflected in Gartner Inc.’s latest version of its list of top 30 countries for IT offshore outsourcing.

Missing from Gartner’s 2011 list are seven developed countries: Australia, Canada, Ireland, Israel, New Zealand, Singapore and Spain. Those veteran locations remain viable choices for companies requiring mature IT outsourcing services or a geographic foothold, according to Gartner, but cost is no longer a selling point.

Displacing the traditional seven are eight emerging nations, where services are cheap and government support is getting better: Bangladesh, Bulgaria, Colombia, Mauritius and Peru, all making their debut in the top 30; and three reentrants — Panama, Sri Lanka and Turkey (see sidebar, Top countries for IT offshoring).

“It’s a reflection that most organizations are looking for countries that offer some cost advantage,” said Ian Marriott, research vice president at the Stamford, Conn.-based consultancy. Nor is it likely the mature countries will be back in the top 30, based on their cost of doing business, he added. “They will have benefits that they can leverage, but they won’t be saying, we’re cheaper than India, China, Brazil and so on.”

Data and intellectual property security, a widespread weakness

The new and less expensive locales for IT offshoring, of course, come with more risk and with stubborn problems. All the new entrants made progress against some of the 10 criteria Gartner uses to assess offshore outsourcing, but they scored poorly in data security and intellectual property protection.

“It does take time to put protections into legislation and to get that legislation through the courts, so privacy and security protections remain a challenge,” Marriott said.

In fact, a lack of progress on security is not found just in the latest additions to its list, such as Bangladesh and Sri Lanka, according to Gartner. China, Thailand and Vietnam also scored a “poor” in that category. “But that doesn’t mean these places don’t have the potential to work effectively. You just have to take into account the weaknesses,” Marriott said.

Large organizations venturing into such locales, “tend to wrap their own corporate standards around the location,” Marriott said. In that way, they “manage security the same in the Ukraine as they do in the U.S.”

Not surprisingly, the newest entrants to the top 30 also came up short by other traditional yardsticks for assessing IT offshoring, compared to their neighbors. For example:

• Bangladesh was rated the worst on infrastructure in the Asia/Pacific region, whereas China and Malaysia continued to improve, moving from “poor” to “fair.”

• In the Americas, Panama came in last on the quality of its educational system, compared with Chile, Mexico and Costa Rica (which earned the highest ranking, a “good,” in this category for the region). New entrant Colombia got a “worst” on infrastructure, compared with Brazil and Chile, the area’s top-rated countries for infrastructure.

• In the Europe, Middle East and Africa (EMEA) region, newcomer Bulgaria has fewer entrepreneurs and less operational scale than its nearest neighbors, but its significant cost advantage over most other countries in Eastern Europe will attract the kind of investment that will spur maturity in other areas, according to Marriott.

A good example of the benefits reaped from starting out inexpensive is Indonesia, Marriott noted. That country entered the top 30 list last year as one of the cheapest labor markets in the Asia/Pacific region. In the year since, its labor pool has improved from “poor” to “fair” as the number of vendors choosing to provide IT services from there has increased.

IT offshoring counterpoint: A top 10 list from TPI

Gartner does not stack-rank its cohort of 30 IT offshoring locations, except to state that India remains the overall leader of the bunch, scoring well across all areas, with China nipping at its heels.

For a top 10 list, CIOs might want to check out TPI Inc., an IT consultancy based in The Woodlands, Texas, whose research division recently came out with its Outsourcing Viability Index. The index looks at 51 countries, both emerging and mature. The group is evaluated across six dimensions including infrastructure; technology adoption; education levels; and financials, a broad category that looks at salaries, cost of living, rental property and tax rates, research director Paul Reynolds said. And yes, Asia/Pacific dominates the top 10.

“If we look at the world in three regions, Asia/Pacific, Americas and EMEA, Asia had five of the top 10 countries, with India coming out as No. 1,” Reynolds said. (See “TPI Inc.’s top 10 countries for IT outsourcing.”)

India, the Philippines and China scored well on sourcing environment and financials, the two categories weighted the most heavily by TPI, as well as on education levels and workforce, Reynolds said. Other trends in the region? TPI is seeing companies that are sourcing IT services in India and increasingly are looking to diversify their service delivery by moving work to China and to the Philippines (a preferred location for voice work). In addition, as the financial situation stabilizes, service providers are hiring more aggressively, and that is driving up wages. “We actually expect a talent war in the Asia/Pacific region for the next several years, as the service providers compete for the best people,” he said.

In Latin America and South America, the TPI index found that established players Mexico, Brazil and Argentina continue to perform well, Reynolds said. TPI recommends keeping an eye on up-and-comers Colombia and Uruguay (the latter not ranked in this year’s index). Both countries are offering strong financial incentives for doing business there. U.S. and Canadian customers remain the region’s chief focus.

Finally, financial pressures are changing the appetite for IT offshoring in Europe, a region that has eschewed offshore markets in favor of local or near-shore workforces. Interest in offshore locations is growing, nevertheless, particularly among Europe’s mature outsourcing providers operating in expensive locations, TPI found. Conversely, some European companies are bringing back the voice work they outsourced to India. “Language skills and, in some cases, service quality are forcing them to bring some of that work back locally, so it has worked both ways,” Reynolds said.

As for up-and-comers in EMEA? TPI recommends keeping an eye on Jordan and the United Arab Emirates, which, along with Egypt (No. 10 on the list), have launched strong campaigns promoting their service delivery capabilities.

Source:http://searchcio.techtarget.com/news/2240031450/IT-offshore-outsourcing-markets-options-on-the-rise-Gartner-says

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L&T Infotech acquires Citigroup’s Canadian IT unit

February 2nd, 2011

L&T Infotech, the information technology arm of engineering major Larsen & Toubro, has acquired Citigroup’s Canadian IT outsourcing arm, Citigroup Fund Services Canada (CFSC). The deal, say senior officials, is around $40 million (Rs 180 crore). L&T takes on board 200 employees, of which 90 per cent are IT professionals.

This comes at a time when the industry is witnessing an increase in merger and acquisition (M&A) activity. However, L&T Infotech has been fairly quiet in the M&A space after it failed to acquire scam-hit Satyam Computer Services in 2009.

CFSC is a provider of integrated securities and fund services to Canada’s investment fund industry. It was part of Citi’s Global Transaction Services business, which offers integrated cash management, trade, and securities and fund services to entities round the world. Sudip Banerjee, CEO of L&T Infotech, could not be spoken to, as he was out of the country. A senior official said, “The acquisition is fairly small, but it gives the company a good presence in Canada and also adds to its banking and financial offering.”
For L&T Infotech, BFSI (banking, financial services and insurance) and energy contributes around 30 per cent and manufacturing around 20-25 per cent of revenue. It also has presence in media and entertainment, healthcare, and telecom.

In an earlier conversation with Business Standard, Banerjee had said the company’s inorganic (growth from within) strategy would be based on three initiatives — geography, new service lines and getting key people in.

As part of the acquisition, L&T Infotech will be Citigroup’s exclusive provider of transfer agency technology services in Canada.

Source:http://www.business-standard.com/india/news/lt-infotech-acquires-citigroup/s-canadian-it-unit/423664/

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`IT moving to co-creation with customers’

February 2nd, 2011

Indian IT’s move from outsourcing to co-creation with customers and with other countries will be a major point of discussion at the Nasscom Leadership Summit scheduled to be held in Mumbai between February 8 and 10.

Speaking to TOI ahead of the organization’s largest annual event, Nasscom president Som Mittal said Indian IT companies are beginning to work so closely with its customers and so strategically, that it is becoming difficult to define what the customer is doing and what Indian IT companies are doing. “It’s already very visible in product engineering, and this will be the way forward in many other areas too,” he said.

A similar process, he said, is happening with other countries too. Countries seen earlier as being competitors are expected to become partners. “There will be more country collaborations, with those like Chile, Egypt, the Philippines. We will help them to develop their skills, and they will help us develop ours,” Mittal said. Countries like the Philippines have become very strong in BPO.

Mittal said the domestic market was becoming a big opportunity. As connectivity reaches rural areas, as 3G becomes widespread, as cloud computing takes off, whole new markets are expected to get developed. Mobile internet is expected to become enablers for farmers and rural folk in general. “Current IT sector players are aligning themselves to these opportunities, and many new players will emerge in these areas,” Mittal said.

Nasscom, he said, is focusing on ensuring there’s talent available to take advantage of the opportunities. “A large amount of capacity is getting created, but how to get quality is a big question,” he said. Nasscom is working with the government on a number of education initiatives.

Source:http://timesofindia.indiatimes.com/business/india-business/IT-moving-to-co-creation-with-customers/articleshow/7399071.cms

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BPO to take Philippines to higher ground

February 1st, 2011

According to analyst firm XMG Global, 2011 should be a positive year for the country’s IT market with overall IT spending estimated to grow 11 percent to US$3 billion.

The BPO (business process outsourcing) industry, one of the country’s main revenue earners, is again leading the charge. Industry group Business Processing Association of the Philippines (BPAP) is targeting to hit US$11 billion in revenues in 2011, a 20 percent increase from estimated US$9 billion in 2010.

The Philippines last year dethroned India as the global call center hub, hitting US$5.7 billion in revenues against India’s US$5.5 billion and employing more call center workers than the former leader.

BPAP and the Philippine Commission on ICT (CICT) are projecting that the industry could create an additional 84,000 jobs this year, bringing the total number of IT-BPO workers in the country to 610,000.

The figures tally with XMG’s estimated forecast which revealed that the growth of talent employed in offshore services for 2011 will reach 651,425. “One of 12 employed professionals in Metro Manila will be working either in BPO, call center or IT services,” said Phil Hall, principal analyst at the research firm.

BPAP’s chief, Oscar Sañez, said in an earlier statement that aggressive marketing, both locally and internationally, will be key for the Philippines to achieve the US$11 billion-revenue goal. “We have to increase the awareness of our potential employees of job opportunities in IT and BPO companies, including those in the knowledge process outsourcing and other non-voice sectors. We also have to improve our visibility internationally to market new services in new territories,” he said.

Sañez also noted that President Benigno “Noynoy” Aquino III in December 2010 had pledged to allocate 62 million pesos (US$1.4 million) as “BPO promotions fund”, adding that the amount would help the industry achieve this year’s revenue goal.

Focus to include broadband, digital TV
For the CICT, the government agency in charge of the local ICT market, boosting the BPO sector is just one part of the “digital strategy” which spans 2011 to 2016.

Ivan John Uy, who heads the agency, told ZDNet Asia in an interview that the five-year plan–which will be launched soon–aims to enhance the country’s software, telecoms, e-government and postal sectors.

This year, the CICT is coordinating with various academic and non-formal education institutions to “re-tool” jobless college graduates and youths, Uy said. “For instance, our nursing graduates who don’t have work yet can be trained to become medical transcriptionists and healthcare support specialists,” he said.

He cautioned that the country has to quickly replenish or augment its BPO manpower base. “We run the risk of [skills] shortage. We have lots of jobless people around but they don’t have the skills,” Uy said, adding that the government is also looking at the possibility of offering a “study now, pay later” scheme for the unemployed.

The CICT this year will also be preparing for the country’s migration to digital TV, he said, elaborating on plans for the local telecoms sector.

Last year, the National Telecommunications Commission (NTC)–which operates under the CICT–selected a Japanese digital TV standard which broadcast companies must adopt by 2015.

Uy explained: “As part of our preparations, I’ve directed the NTC to organize a technical working group to draft, within the year, implementation rules and regulations (IRR) which would also serve as a guideline for broadcast companies.”

Touching on the private telecoms sector, XMG said increased competition will force mobile operators to roll out better pricing, especially with regard to data plans and long-distance charges.

“[Leading] service providers will be those that can leverage their wireless and extended bandwidth capabilities,” noted Hall, who is based in Manila. “Price, services and local content provisioning will be the dominant lure and battleground, as social networking continues to grow dramatically and cuts into the SMS market.”

In the broadband space, the XMG analyst said subscriber base growth will be propelled by intense competition which will push down the prices of entry-level packages.

“Competition is increasing between fixed-line, cable and mobile providers,” he said. “Among telco giants PLDT Smart and Globe Broadband, subscribers will continually lag behind cellular subscription. However, broadband will continue to remain [these operators'] growth area [and see] double-digit growth, making it an important revenue stream for all carriers.”

Given the increasing demographics of Filipinos who are clamoring for better quality of service and pricing both at home and on-the-move, consumers are unlikely to stick to a single provider when buying broadband services, he noted.

“[To lead the market], service providers will need to develop loyalty programs and provide attractive pricing and bundling schemes,” Hall said. “Internet TV will not take traction in the Philippines yet, but we foresee tie-ups between TV content providers and Internet for on-demand replay of shows. Watch for PLDT Group’s TV5 as they strategically evolve to become the natural fit to take on this leadership role.”

An interoperable government
Turning to e-government initiatives, Uy said the CICT will be pushing for interconnectivity and interoperability between IT systems deployed across different government agencies.

“Each agency has its own GIS (government information system) and data center which do not talk to each other. ICT adoption in the government is extremely low and fragmented,” he revealed.

XMG, though, is not expecting any major leaps in this area this year. Hall said: “However, if the new Aquino government follows its stated plan, we anticipate a slow progression from more use of IT in government departments to true e-government applications during this presidential term.”

With regard to the country’s postal service, which falls under the domain of the CICT, Uy said reforms are underway to transform post offices across the Philippines into self-sustaining community e-centers.

He noted that the Philippine Postal incurred losses totaling 300 million pesos (US$6.8 million) last year. “We need to fix this and install a new business model.”

Beyond the government sector, XMG said the Philippines can expect to see IT developments in other areas including social networking, consumer electronics, green IT, cloud computing and software development.

According to Hall, social networking activities in the country will see continued growth through 2011 and beyond. “Facebook and Twitter are taking market [share] from SMS,” he said. “Like e-mail and the mobile phone before, these are culture-changing products and we have not seen their full potential yet.”

“Expect more developments for use of social networking in business, but also expect higher levels of advertising, spam or its equivalent, viruses and other intrusions,” he added.

XMG also expects tablets to claim its ascendancy in the gadget race.

“Most major manufacturers are due to release their first models in first-quarter 2011, while Apple is due to announce iPad 2,” Hall said. “With the rise of the middle-class and tech-savvy Gen X and Gen Y Filipinos, expect to see these gadgets in local coffee shop. With a wide range of devices and operating systems, there will be no leader but expect Apple to remain strong, followed by Samsung and RIM.”

Elaborating on cloud adoption, the XMG analyst said IT vendors are expected to grow their enterprise offerings through the public cloud. “However, we do not anticipate well-established companies with significant investment in IT to [migrate] their ERP systems or legacy applications just yet in 2011,” Hall noted.

He said enterprises will need new software that built to be deployed on the cloud as legacy systems are not designed for such implementation.

He also pointed to green IT as a growth area for the Philippines as high utility costs in the country make a good case for the deployment of energy-efficient hardware and virtualized servers.

“The adoption of green IT practices will increase, albeit slowly, over the next 12 months primarily due to newer hardware refreshes,” Hall said. “Unlike other green-conscious economies such as Singapore and Korea, businesses and industries in the Philippines must still collectively make a commitment to saving the environment and reducing carbon emission footprint generated by technology.”

Source:http://www.zdnetasia.com/bpo-to-take-philippines-to-higher-ground-62206416.htm

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Southerland speaks at town hall

February 1st, 2011

The themes of Steve Southerland’s campaign for Congress were similar to the themes discussed Monday night during the freshman Congressman’s first town hall meeting.

Southerland, a Republican, talked about the need for Congress to better represent constituents and to cut spending.

Southerland spends his week in Washington and returns home on the weekends. He says it’s a way to stay in touch with the people of the district.

“How in the world can you represent people if you don’t live with them?” he asked.

It seems people were interested in making sure they understood where Southerland stood on issues and making sure he knew their positions as well. The room was near capacity with more than 200 attending the event in the county commission chambers at the Bay County Government Center.

He said he would set a new standard for town hall meetings and promised to bring real data so those who attend can have the same information he receives.

Among the biggest concerns he discussed was the budget.

“I believe with all my heart we are not fighting two wars. We are fighting three,” he said. They are in Iraq and Afghanistan and against debt, he said.

The previous Congress did not pass a budget and in March the stop gap spending measure approved instead expires. When it is renewed, Southerland said he would like $100 billion in spending cut from it.

When the 2012 fiscal year budget is approved, Southerland said he wants a cut in spending to put the country on the path toward a balanced budget.

It won’t be easy, he said. Even if all discretionary spending was cut from the budget, including defense and non-defense dollars, it still wouldn’t be balanced, he said.

Southerland, who is on the Agriculture committee, said after the meeting that there will likely be cuts to the Farm Bill.

The legislation is contentious because some argue it helps keep small family farms afloat while others contend it pads the bottom line of large agriculture conglomerates.

Southerland said he has only attended a procedural meeting of the committee, so he’s not sure what will happen but said spending cuts are not off the table.

The discussion with constituents ranged from rail service to net neutrality. Just one of the questioners asked for justification of his votes.

The woman asked Southerland why he voted against a resolution that would deny federal contracts to any company the Department of Labors determines is outsourcing jobs and against a bid to add campaign finance transparency requirements that would require TV attack ads and other campaign spots to identify the corporation, union, foreign government or other entity that pays for it.

Southerland said he voted against the former because “I believe we are in a global economy” and that American people can and will compete. “We cannot disallow competition because competition is good,” he said.

As for the campaign finance regulations, Southerland said some of the debate on the floor “sounded like sour grapes.” He said candidates are already required to disclose who their donors are.

Source:http://www.newsherald.com/news/hall-90548-panama-sotherland.html

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