Dell Inc. has clinched a six-year information technology outsourcing deal with TUI Travel plc, a company under TUI AG, a renowned European travel group. Financial details of the deal were not divulged.

Per the terms of the deal, Dell will provide hardware and software asset management, as well as help desk, printer management, patch management, deployment, software compliance, and other services in the UK, Germany, France, Spain, the Netherlands and Switzerland.

Apart from the above services, Dell will develop a single point of communication to resolve all technical issues and set up a 24×7 help desk service for customer queries. TUI Travel will leverage Dell’s services to reduce cost of managing infrastructure as well as maximize employee productivity.

A few days back, Dell signed a seven-year deal with the Brooklyn Hospital Center , under which the PC maker will provide its revenue cycle services. These services will facilitate TBHC in billing and payer reimbursement, thereby delivering maximum patient satisfaction.

We believe Dell’s services are in demand and will be a revenue driver in the coming quarters. During the recently concluded fourth quarter of 2011, Dell recorded a 1% year-over-year growth in its Service business. However, the company strengthened its services portfolio with the three acquisitions, namely information-security services provider SecureWorks Inc., cloud-based service provider Boomi and cloud-based medical archiving solutions provider Insite One Inc.

Apart from Dell’s deal wins and acquisitions, we remain encouraged by its decent fourth quarter numbers, with earnings per share and revenues showing annual improvements. New products, a stronger services business, opportunities in the Electronic Medical Record sector, along with the introduction of Dell Streak were the achievements of the year. Dell’s international exposure, particularly expansion in China, is also encouraging.

However, a high debt level and increasing competition from Hewlett-Packard Company and Acer keep us concerned.

Source:http://www.zacks.com/stock/news/48282/Dell’s+Services+in+Demand

To deploy managed infrastructure services and utilise IT Infrastructure Library (ITIL) systems and cloud-based asset management capabilities for TUI Travel

Dell Services has signed a six-year IT outsourcing contract with European travel company TUI Travel, to deploy managed infrastructure services and utilise its IT Infrastructure Library (ITIL) systems and cloud-based asset management capabilities for TUI Travel.

Under the agreement, Dell Services will help TUI Travel standardise its IT services that support its employees, with Service Desk offerings such as desktop, laptop, and printer support, and Managed Client services including Managed Active Directory and Exchange.

In addition, Dell Services will provide a single point of contact for resolving technical issues and offer 24/7 service desk support, utilising workflows, automated process tools and practices to help increase efficiencies and control costs, said Dell.

The IT outsourcing contract also includes the provision of hardware and use of Dell Managed Deployment Services, an end-to-end offering designed to help speed deployment time, save money, and provide planning and project management to support IT staff.

Further, Dell Managed Print Services will be utilised to assist TUI Travel in modernising its printer fleet, which will help decrease the total cost of printing, claims the company.

Dell said that the services will be provided initially in the UK, Germany, France, Spain, the Netherlands and Switzerland.

Dell Services director Eric Velfre said with a standardised tool set and cloud-based infrastructure, they are excited to help TUI Travel drive cost savings and improve productivity for its operations across 180 countries.

Source:http://servicemanagement.cbronline.com/news/dell-services-bags-it-outsourcing-contract-from-tui-travel-010311