Archive for March, 2011

Outsourcing Gains Strength as Companies Redefine CRE

March 8th, 2011

Companies emerging from the global economic crisis are focusing on restructuring and productive use of corporate real estate.

The finding was highlighted in the inaugural Global Real Estate Survey by Jones Lang LaSalle and Thomson Reuters, which compiled responses from 500 CRE executives in China, India, Australia, UK, France, Germany and North America. The cross-section included banking and finance, pharmaceutical, government and IT industries.

“This survey gives us an unprecedented window into the mind of the CRE community as well as the global business marketplace as a whole,” said Stuart Hicks, Jones Lang LaSalle’s CEO. CRE typically accounts for seven to 12 percent of a corporation’s total operating costs.

Of the respondents, 97 percent supported one or more “tactical real estate plays” to reduce costs. Thirty-five percent said growth would be the most influential factor in shaping real estate strategies in the next three years followed by 11 percent citing cost pressures as carrying the most weight,.

“Many will need to progress their journey along the outsourcing curve and partner with specialist real estate service providers in o9rder to effectively meet these challenges,” Hicks added.

Topping the critical needs list going forward will be attracting talent, enhanced productivity, right-sizing the portfolio and the desire to change the culture and nature of work. And with that comes the need to create more efficient workspace.

Thirty-nine of the respondents expect an increase in the size of their global portfolio in the next three years while 31 percent are calling for a reduction. Respondents suggested the U.S. and Western Europe will experience a reduction in portfolio sizes in the next three years unlike the strong-growth regions of Asia-Pacific.

In terms of industries, financial seems to hold the lead globally. Although most corporations are emerging with stronger cash positions, economic uncertainty remains a concern by 29 percent of the respondents. The majority of respondents firmly believe that structural changes are underway for CRE functions.

“There is a clear opportunity for CRE leaders to redefine their organizations and drive a more strategic real estate agenda as the importance of this role continues to broaden in board rooms across the globe,” Hicks said. The survey’s take-away is 80 percent disclosed plans to fully or partially outsource CRE functions within the next three years.

Source:http://newyorkrealestate.citybizlist.com/18/2011/3/7/Outsourcing-Gains-Strength-as-Companies-Redefine-CRE.aspx

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SMEs join global outsourcing bandwagon

March 8th, 2011

PeoplePerHour.com, the online outsourcing marketplace for businesses, has seen a huge rise in the number of Indian small and medium enterprises (SMEs) enjoying the cost and time-saving benefits of online outsourcing.

The number of India based users of PeoplePerHour.com has doubled since launching earlier this year and already has more than 13,000 registered Indian freelancers with an average hourly rate of US $16.

Commenting on global virtual business trend, Xenios Thrasyvoulou, PeoplePerHour.com’s founder and CEO said, “Thousands of Indian businesses have discovered that they can access top talent and import best practice very affordably by using freelancers”

SMEs using PeoplePerHour.com have access to a virtual, on-demand, global workforce that enables them to scale up or down as required.

Mohammad Ali, owner of Genex, a small business in the Information Technology domain based in Kolkata, says “We are a small size company and we use PeoplePerHour.com primarily for information technology projects outsourcing. We have posted many projects and got them done through freelancers in cost effective manner.”

Source:http://www.indianexpress.com/news/SMEs-join-global-outsourcing-bandwagon/758958/

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TCS sees robust demand for IT outsourcing in new fiscal

March 8th, 2011

Global software major Tata Consultancy Services (TCS) Monday asserted that demand for IT outsourcing across verticals would be robust in the new fiscal (2011-12) owing to discretionary spending and higher budgets.

‘Overall, demand environment is good and getting better as we see IT spending across verticals, including BFSI (banking, financial services and insurance), retail, pharma, hi-tech industry and manufacturing,’ TCS chief executive N. Chandrasekaran told reporters here.

Noting that demand for IT outsourcing in the US, which is the largest export market, was growing and much better than in 2010, the top executive said it (demand) was on the recovery mode in Europe though slightly behind the curve.

With the resilient Indian IT industry returning to double digit growth path during the second half of this fiscal (2010-11) after the tech meltdown due to global financial crisis and recession in fiscal 2009-10, Chandrasekaran said the growth opportunities were unfolding as evident from a robust demand pipeline.

‘As IT products and services drive efficiencies and businesses of enterprises worldwide, we are seeing multi-year deals happening and new projects on anvil. Though the manufacturing industry has been slow to pick up, it will get better in the next few quarters on spurt in demand for goods and services,’ he pointed out.

Though TCS does not give quarterly or annual revenue guidance unlike Infosys and some other IT firms, the chief executive said with a repeat business of 95-97 percent and pricing looking up, the outlook for this quarter and fiscal was bright on annuualised basis, as evident from about 30 percent volume growth in the third quarter (Oct-Dec) of FY 2011.

‘In light of the anticipated growth and demand for outsourcing surging, we plan to ramp up our capacity by hiring about 37,000 jobs in the ensuing fiscal (FY 2012) through campuses and direct placement for freshers and laterals,’ Chandrasekaran said.

The $6-billion IT bellwether is investing about Rs.1,500 crore in its Thiruvananthapuram facility in Kerala to train about 10,000 freshers at a time.

As the country’s largest IT bellwether, TCS is also set to accelerate growth through non-linear initiatives, including new software product iON cloud computing solution for small and medium businesses (SMBs).

‘We are targetting $1 billion revenue over the next five years from non-linear growth by offering new products and services to SMBs and business process outsourcing (BPO) sector,’ Chandrasekaran added.

Source:http://www.sify.com/finance/tcs-sees-robust-demand-for-it-outsourcing-in-new-fiscal-news-default-ldhu4lbajbc.html

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Firms outsourcing entire hiring to private recruiters

March 8th, 2011

With all-time high attrition rates and shortage of skills making companies go into a hiring mode, recruitment process outsourcing (RPO) services are gaining popularity in India.

Companies such as MphasiS, Wipro, Accenture and others are outsourcing a big chunk of their hiring process to recruitment services vendors to bring in more efficiency, both in terms of candidate appraisal and costs. It also helps them cut overall recruitment time.

Amitabh Das, founder and CEO of recruitment services firm Vati Consulting, says Indian customers are now moving beyond outsourcing just the CV appraisals and asking them to screen candidates till the final round.

This, he says, is because companies want to concentrate on their core business. Also, with RPO services, recruitment processes and HR requirements get more streamlined for the customers.

“With the recovery in the economy, firms are now expanding their business, and recruiting quality manpower has become an arduous task for them. This is making them outsource most of the processes to a third-party vendor,” he said.

Typically, an RPO deal starts with the service vendor first receiving the requirement from clients. The same is discussed with the technical managers and the requirement is broken into primary, secondary, mandatory and preferred skills.

The next step involves the client evaluating the technical competency of the vendor’s panel members to give the final nod.

Once this is done, the process of sourcing, short listing and scheduling of candidates for telephonic interview is initiated. The conversation is then recorded and the interview valuation sheet is collected along with call-transcript.

Finally, the candidate profile, evaluation sheet and the recording is shared with the client and the schedule of the shortlisted candidate is prepared for the final technical round of discussion.

This is followed by the HR round with the client to complete the hiring process. The RPO partner has access and is expected to comply with all internal tools and process, including employee referrals of its customer.

Tech major Accenture has been outsourcing its entire recruitment process to RPOs for some time, and now companies like Fiserv, ITC and others are also slowly getting their recruitments done from service vendors.

Global services company Fiserv was able to slash its hiring budget by 25% by shipping out most of its recruitment process to an RPO firm.

“These are still early days, but I feel more and more companies would look for it as a good RPO service provider can help organisations build scalable recruitment teams, predictable delivery mechanisms and at the same time get better cost options,” said Syed Kaleem Raza, general manager – recruitment, Fiserv.

He believes speed and low cost are biggest advantages of RPO firms. “But one needs to be careful against agencies that claim to be RPO but are nowhere close to it. Also, if the agency is not competitive enough, there can be wrong people on the board which will bring a bad name for the company,” warned Kaleem Raza.

Narayanan Nair, global head – staffing, MphasiS, said RPO enhances the overall delivery capability with focus on managing scalability and growth without increasing the size of internal staffing organisation.

However, he said, it is important that a RPO firm has the wherewithal in terms of financial strength and competence to manage the full-fledged process.

Source:http://www.dnaindia.com/money/report_firms-outsourcing-entire-hiring-to-private-recruiters_1517011

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Philippines, India hold BPO meet in Bangalore

March 7th, 2011

The Phillippine Trade and Investment Centre, on Friday, organised the first Philippines-India Outsourcing Partnership Summit with CII Karnataka, in a bid to create mutually beneficial opportunities between India and the Philippines in the outsourcing space.

It was pointed out that Philippines has slowly created a space for itself in the off-shoring and outsourcing sector. The country has positioned itself as a strategic partner to India’s immense capabilities in ITeS as more and more Indian companies have made strategic moves to locate part of their global service delivery chains in the Philippines.

The Philippine Department of Trade & Industry Secretary (Cabinet Minister) Gregory L Domingo stated that there has been an explosion of outsourcing demands due to telecom revolution, transportation and free flow of people. BPO is the fastest growing industry in the the Philippines and will grow by 15-20 per cent in next couple of years.

Source:http://www.deccanherald.com/content/143162/philippines-india-hold-bpo-meet.html

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Bill casts cloud for BPO investors

March 7th, 2011

The business process outsourcing (BPO) sector is expecting 6 000 jobs to be created this year and at least 30 000 over the next five years through an influx of foreign investment.

However, the Labour Relations Amendment Bill, currently a draft document under discussion, is considered a threat to this target.

The bill seeks to better regulate job placement of temporary workers.

Adcorp Holdings labour market analyst Loane Sharp said: “It’s (the bill) going to have a devastating impact. The BPO sector is heavily reliant on labour broking services. The new laws will deem these employees to be permanent.”

He said a spike in labour costs, which typically consumed 50 percent to 70 percent of operating costs, could make the BPO sector unprofitable and an extra rand on the cost per call could drive investors to rival tier two countries such as Egypt, which also had good English and a similar time zone to South Africa, and Mauritius.

“I will even go so far as to say that some South African corporates will start outsourcing offshore. The BPO sector will go in reverse,” Sharp said.

“It’s a fast-growing industry. A lot of us have pinned our hopes for job creation on this industry,” he added.

The sector was also in jeopardy of losing future offshore investment in the wake of the uncertainty over new labour laws, analysts have said.

Ironically this is the sector that the government has prioritised as a key contributor to future job creation in the country.

Sharp said if the bill was passed it could have “devastating” effects on the BPO industry, which was heavily reliant on labour brokers.

Johan Botes, the director of employment law at Cliffe Dekker Hofmeyr, one of the largest local business law firms, said a concern was that the labour market was becoming more rigid.

“The difficulty with the effect of these amendments is should we be looking at protection of those currently in employment at the risk of losing future employment potential for those who do not have jobs? Should we not be looking at creating a flexible labour market?”

Bulelwa Koyana, the interim chief executive of industry body Business Process enabling South Africa (BPeSA), said it was important not to “profess doom” as the amendments might not be tabled by Parliament this year.

She said: “South Africa still has to offer flexible labour laws to be competitive with other countries and for South Africa to grow as an economy.”

Koyana said the industry would tout training in various disciplines, such as finance, to position South Africa as a provider of flexible labour.

She said she expected the emergence of cloud computing, a growing internet-based service that is not location-dependent, to assist growth, while within the government and parastatals there was much scope to outsource, leaving organisations room to focus on their core functions.

According to BPeSA, in the past year the sector contributed about $250 million (R1.7 billion at today’s exchange rates) to the local gross domestic product.

At least five of the top 10 BPO organisations, Teleperformance, Aegis, Sykes, Genpact and Stream, have established offices in the country.

The UK constitutes 56 percent of South Africa’s offshore market. The US, with 17 percent, is the next biggest. South Africa provides voice operations to the UK, US, Australia and Europe.

It also services several international companies including Asda, Shell, Amazon, Lufthansa, Barclays, Microsoft, British Gas, JPMorgan and Virgin Mobile.

A new incentive scheme for employers, announced in December last year and administered by the Department of Trade and Industry, has also helped to drive this interest.

The scheme, which is available to local and foreign employers registered in South Africa and who create 50 jobs within the next three years, pays R112 000 for each full-time job created and maintained.

A sliding bonus of up to 30 percent for more than 800 jobs created is also available.

It is expected to make operating a contact centre or back office operation in South Africa 60 percent to 70 percent less expensive than in the UK and other developed nations.

Source:http://www.iol.co.za/business/business-news/bill-casts-cloud-for-bpo-investors-1.1036046

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SEO Outsourcing to India exposes your assignment to Myriad benefits

March 7th, 2011

SEO Services in India are complete in the sense that they ensure your website is thoroughly optimized from scratch to stop. Your website is strategically optimized with a plethora of exciting features including rich links, nicely drafted and edited content, strategic keywords with high value, images, videos, forum postings, blogs, opinion pages, comments, classifieds, Press Releases etc. All of these congregate to ensure your site sails to the top with the least bit of effort, and without making much noise.

You buy all these services through a single campaign. Not only do the SEO Services ensure your site makes the cut to the top, but also account for all the adulation that comes its way. The fact your website seamlessly goes ahead is testament to the superiority and efficacy of these services, which demonstrate the ability to fire a website all the way toward success.

SEO Outsourcing (http://www.idslogic.com/outsource-seo.html ) to India is a way to buy a lot of visibility for the website as well. Your site becomes so visible without being marketed online, that people driven by intrigue start showing up on it and the site shows a lot of hits. These are signs of the strong impressions made by your site during its climb to the top where a lot of competition is left behind and client left bewildered. Truly, SEO outsourcing to India ensures this transition happens without much fuss.

The most important benefit coming in from SEO Outsourcing to India is the commercial viability your website earns because of all the exposure it gets. Your business becomes more saleable with public interest being suddenly aroused in it. The business sells well ensuring the money flows in continuously without halting.

The myriad benefits wait for your business patiently and tempt you to hire an Outsourcing Company based in India. The move ensures your website is optimized well, achieves a high rank on the result pages and also gets the exposure it can possibly earn in a lifetime.

“Indian vendors are very particular about high standards of client servicing and ensure their clients are catered to well, with due respect to the money they are paid for the service”, says a highly placed executive in a Canadian Market Research Services Company.

The services wait for your website as well.

Source:http://www.sbwire.com/press-releases/sbwire-80989.htm

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