CIBER, Inc. (NYSE: CBR) is ranked No. 2 among the top IT outsourcing vendors worldwide, according to The Black Book of Outsourcing, the leading independent benchmark for customer satisfaction in the outsourcing industry. CIBER has ranked in the top 10 for overall global outsourcers for the past three years.

The ranking is based on an annual survey, conducted by the Datamonitor Group, that captures ratings and information from executives and others involved in outsourcing decision-making about their experience and satisfaction with outsourcing providers. More than 31,000 service experiences were collected, and customer feedback responses were audited and validated.

“CIBER’s ranking as one of the top 10 global outsourcers for the third year puts it above many assumed industry leaders,” said Eamonn Kennedy, Global R&A Director, Services & Sourcing at Datamonitor. “CIBER has built on its core business of providing application solutions and services, expanding its services to include infrastructure services. CIBER ranking higher than much larger companies clearly indicates that customer focus, strategic solutions and an innovative approach matter more than size of the organization.” For more specific information about the survey, a video featuring Kennedy is available at www.ciber.com.

“To be consistently ranked among the top global IT and overall outsourcing providers is a true honor for CIBER,” said David Peterschmidt, CIBER Chief Executive Officer, “and a tribute to the sales professionals, solutions architects and consultants, who make it their priority to deliver clients practical, innovative and effective solutions, and exceptional service. The Black Book of Outsourcing stands out as significant for our business and industry because it is based directly on feedback and rankings from users of outsourced services across the globe.”

Source:http://www.prnewswire.com/news-releases/independent-customer-satisfaction-survey-ranks-ciber-second-among-global-it-outsourcers-119682434.html

The benefits of outsourced IT services are becoming increasingly widely accepted by businesses of all sizes, according to a report.

Software firm Webcom states that over the last few years, managed services have ceased to be the exclusive domain of larger firms, noting that small and medium-sized enterprises are also benefiting.

It observed that for many companies which do not operate a primarily IT-focused business, the process of in-house corporate computing management can be time-consuming, complex and wasteful of limited resources.

By outsourcing, companies can delegate these tasks to full-time specialists, allowing them to free up time for their own staff while remaining in control of their ICT environment.

Webcom said firms that invest in outsourced IT do so expecting “an increase in the quality of services and a decrease in the costs connected to those services”.

Earlier this month, Staffan Akesson of telecommunications firm Ericsson stated that managed services are becoming more widely used as companies seek ways to cope with increasingly challenging business conditions.

Source:http://www.codestone.net/news/story/outsourced-it-benefits-appealing-to-firms-of-all-sizes/800496074/