Archive for May, 2011

CIOs increase investment in outsourcing and select multiple suppliers

May 16th, 2011

CIOs plan to spend an increasing proportion of their IT budget on outsourcing in 2011 as they emerge from the downturn.

One in 10 plan to devote more than half, and almost one-third plan to spend a quarter of their IT budget on outsourcing, a survey of 2,500 CIOs and IT leaders worldwide reveals.

The trend will change the nature of IT departments, which will increasingly be made up of professionals with the skills to manage strategic relationships, the research by recruitment firm Harvey Nash and PA Consulting reveals.

“In the past 12 months, two trends have emerged around how CIOs are outsourcing. First, more CIOs than ever before are investing in outsourced activity. Second, they are engaging a more diverse group of partners,” says Tom McEwan, global head of IT at PA Consulting.

Pressure to cut costs and the need to access a wider range of skills are the two most important drivers for outsourcing, the survey reveals.
Multisourcing

But the nature of the deals are changing, as more CIOs seek to form partnerships with a larger number of smaller, specialised outsourcing partners.
Some 39% of global CIOs expect to increase their dependence on multisourcing in the next 12 months, the survey reveals.

These smaller companies are able to deliver innovative technologies in mobile commerce, private cloud and social networking, says McEwan.
Offshoring up

The survey reveals that offshore outsourcing has grown in popularity over the past 12 months, with 50% of CIOs planning to increase their spending on offshore outsourcing this year, up from 20% in 2010.

India, still the outsourcing destination of choice for the majority of CIOs, has seen its popularity rise over the past year. But Brazil, China, Malaysia, the Philippines, Russia and Vietnam are taking a growing share. By contrast, the UK, US, Ireland and Canada are becoming less popular outsourcing destinations.
Flexible workforce

CIOs are transforming their IT departments into flexible organisations with a smaller full-time workforce, instead relying on temporary contract staff and outsourced teams during busy periods.

The majority of CIOs have up to a quarter of their IT workforce employed in this flexible way, and one in 10 use a flexible model for up to half their workforce.
Only 16% expect their reliance on a flexible workforce to fall within the next two years.

Skills

The trend will demand IT professionals with the skills to engage with customers and the ability use IT to deliver innovation, says McEwan.

“Those CIOs with experience of managing complex relationships with lots of moving parts are likely to become more attractive to employers which are now faced with
the growing management headache of ensuring that all suppliers are working in harmony,” he says.

Source:http://www.computerweekly.com/Articles/2011/05/13/246652/CIOs-increase-investment-in-outsourcing-and-select-multiple.htm

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Indian ICT & Outsourcings stocks: 3 Years after the Satyam scandal – SAYCY, PTI, WNS, INFY, WIT

May 13th, 2011

Three years ago, the Satyam Scandal broke over corporate India when Ramalinga Raju, the Chairman of Satyam Computer Services Limited (later known as Mahindra Satyam) (SAYCY.PK), confessed that the company’s accounts had been falsified. These types of accounting scandals were something that the investing public had come to expect as a risk associated with owning Chinese stocks – not owning the stocks of major corporate Indian players like Satyam. Almost immediately, Satyam shares sank and within months a 46% stake in the company was purchased by Tech Mahindra, part of the Mahindra & Mahindra group, who attempted to rebrand and rebuild the ICT and outsourcing company’s battered image.

Naturally, the Satyam scandal cast a pale over other major Indian ICT and outsourcing players like WNS (Holdings) Ltd. (NYSE: WNS), Infosys Technologies Limited (Nasdaq: INFY), Wipro Ltd. (NYSE: WIT) and Tata Consultancy Services (532540 or TCS.BO or TCS.NS). However, that pale is probably long gone by now but the Indian ICT and outsourcing industry continues to face staffing problems in India (resulting in the expansion of their footprints abroad), cost issues (as the dollar falls in value against most currencies), anti-outsourcing sentiments in the USA and expanding into new markets (e.g. small and medium sized businesses) or industries (e.g. health care outsourcing).

Hence, a quick look at the recent stock prices of major Indian ICT or outsourcing stocks reveal a mixed picture:

WNS (Holdings) recently closed at $9.61 and has a 52 week trading range of $8.46 to $13.35 a share.
Infosys Technologies recently closed at $64.42 and has a 52 week trading range of $53.28 to $77.92 a share.
Wipro recently closed at $14.03 and has a 52 week trading range of $11.30 to $16.81 a share.
One smaller Indian ICT and outsourcing player worth taking a closer look at would be Patni Computer Systems (NYSE: PTI). In January, California-based iGATE Corporation (NASDAQ: IGTE) acquired a majority stake in Patni Computer Systems for $1.2 billion in what is being considered as one of the largest acquisition deals in India’s ICT sector. Whether it’s a good deal remains to be seen as for the first quarter, Patni Computer Systems had revenues grow 4% from $183 million to $190.3 million quarter-on-quarter but net income was down 32.8% quarter-on-quarter from US$39.4 million. Patni Computer Systems also noted that revenue concentration from their Top 10 Customers was reduced from 48.8% to 45.7% during the quarter. Patni Computer Systems recently closed at $16.67 – near its 52 week low of $16.57 (PTI’s 52 week trading high was $28.33).

The bottom line: Another Satyam scandal would probably be the least of the worries associated with owning major Indian ICT and outsourcing players like WNS Holdings, Infosys Technologies, Wipro and Patni Computer Systems.

Source:http://www.smallcapnetwork.com/Indian-ICT-Outsourcings-Stocks-3-Years-After-the-Satyam-Scandal-SAYCY-PTI-WNS-INFY-WIT/s/article/view/p/mid/3/id/1017/

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Wipro Limited acquires majority stake in Brazil’s R.K.M. Equipmentos Hidraulicos

May 13th, 2011

In an announcement on the Bombay Stock Exchange (BSE), Wipro Limited said it has acquired majority stake in Brazil’s R.K.M. Equipmentos Hidraulicos LTDA, a hydraulic cylinder manufacturer. Post the acquisition; the Brazilian business will become a part of Wipro Infrastructure Engineering.

With this deal, R.K.M will have a wider customer access and expansion opportunities into new end equipment segments. Wipro Infrastructure Engineering, a division of Wipro Ltd, manufactures precision-engineered hydraulic cylinders and truck hydraulic solutions for the infrastructure and related industries.

It is a Tier-1 supplier to global OEMs of construction and earth moving machinery, material handling equipment, forestry equipment, heavy and medium commercial vehicles among other industries, across Asia and Europe. The company has manufacturing facilities in India, Sweden and Finland.

Wipro is also evaluating the options to sell off its water business and sharpen its focus on the existing revenue streams.

According to Deal Curry, Wipro entered the water business in 2008 through the acquisition of water treatment firm Aquatech and executes water treatment projects for large industrial customers, including United Breweries, PepsiCo and Coca Cola.

Deal Curry further indicated that recently, Wipro Technologies, the IT business of Wipro has acquired US-based Science Applications International Corporation’s oil and gas IT business, for $150 million in cash. In past, Wipro acquired Citi Technology Services for $127 million, Infocrossing Inc for $ 598.4 million, Enabler for $ 52.58 million among others.

The Brazilian investment is part of Wipro’s larger plan to regain lost market share in the IT outsourcing industry by strengthening links with high-end high-tech manufacturers. According to the Financial Times, the move is not a diversification strategy.

Rather, Wipro is gaining access to technology that would help gauge how the Company can platform to high-tech industries. By buying access to these companies they increase exposure to these companies’ and develop platform suitable for them, reported the Financial Times.

According to FT, Wipro’s Brazilian acquisition comes two weeks after its $150m acquisition of the energy technology business of US-based Science Applications International Corporation (SAIC), which was driven by similar imperatives. Since the depths of the financial crisis, Wipro’s software revenues have been under strain.

Wipro IT Business, a division of Wipro Limited, is amongst the largest global IT services, BPO and Product Engineering companies. In addition to the IT business, Wipro also has leadership position in niche market segments of consumer products and lighting solutions. Wipro generates US$6 billion (India GAAP figure 2009-10) of annual revenues.

Source:http://investinbrazil.biz/news/wipro-limited-acquires-majority-stake-brazil%E2%80%99s-rkm-equipmentos-hidraulicos-6k78

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43% of IT professionals outsourcing work

May 13th, 2011

Research has found that 43 per cent of IT professionals within organizations have outsourced significant proportions of their workload.

Conducted by Liberman Software Corporation, the survey found that larger companies were more likely to outsource.

Indeed, 55 per cent of companies with more than 1,000 employees were shown to have gone down this route, compared to 30 per cent of organizations with less than 1,000 employees.

However, Philip Lieberman, president and chief executive of the firm, warned companies choose who they outsource to carefully.

“If organizations are going to outsource IT they must measure their outsourcers’ performance across the appropriate set of criteria – not only cost, but resiliency, transparency and data security,” he remarked.

The advice comes after 62 per cent of respondents stated that their outsourcing agreements had cost them more than their original plans anticipated.

Only 11 per cent stated that they paid less than planned for the service.

Source:http://www.qas.com/company/data-quality-news/43_of_it_professionals_outsourcing_work_7302.htm

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Insuresoft partners with Marias technology for Business Process Outsourcing services

May 13th, 2011

Insuresoft, a leading policy administration solution provider for property and casualty insurance carriers, announced today the formation of a partnership agreement with Marias Technology of Piqua, Ohio. This partnership will bring cost-effective business process outsourcing and business continuity services to small to mid-sized property and casualty insurance carriers.

“With our focus at Marias being small to mid-sized insurance companies, our partnership with Insuresoft and The Diamond System is a great fit”
At the center of this technology solution will be The Diamond System, Insuresoft’s award winning policy administration system. The Diamond System is a fully automated and integrated policy administration system for both personal and commercial lines insurance carriers. The Diamond System can be implemented as a component based or enterprise solution for policy, billing and claims processing. Built on the Microsoft .NET platform, it has a services-oriented architecture that enables web-based access for agents, consumers and other insurance carrier partners.

In addition to providing business process outsourcing and continuity services to carriers through this partnership, Marias Technology also provides technology services in the areas of computer system migration, process improvements, computer system testing, and insurance technology consulting.

The Insuresoft – Marias Technology partnership may be new to the industry but the founders of Marias Technology and Insuresoft have been partners for a long time. Buckeye Insurance Group, who formed Marias Technology in 2008, has been an Insuresoft customer since 1999.

“Buckeye has truly been a great partner through the years and has consistently leveraged the functionality in Diamond to bring operational efficiencies to the policy administration lifecycle,” stated Tony Villa, President and CEO at Insuresoft, “So choosing to partner with Marias Technology was a very natural and easy decision to make for Insuresoft.”

“With our focus at Marias being small to mid-sized insurance companies, our partnership with Insuresoft and The Diamond System is a great fit,” stated R. Christopher Haines, Vice President of Marias Technology and CIO of parent Buckeye Insurance Group, “There is no better illustration of what Diamond can do for a small company than what it has done for Buckeye over the last decade.”

Source:http://www.businesswire.com/news/home/20110512005217/en/Insuresoft-Partners-Marias-Technology-Business-Process-Outsourcing

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One-sided pacts only encourage outsourcing of more U.S. jobs

May 13th, 2011

Federal budget clashes represent one major front in the struggle to spur a sustainable American economic recovery – but only one. Also vital is getting U.S. trade policy right.

That’s why President Obama must scrap his business-as-usual approach to this often overlooked issue, and push to strengthen pending trade deals with Colombia, Korea and Panama negotiated by his predecessor.

Indeed, trade policy can be an especially important U.S. recovery option. Unlike most alternatives, it can spur private sector growth and employment without worsening budget deficits or consumer indebtedness. But accomplishing these goals requires policies that improve the U.S. trade balance, which has been massively in deficit for decades.

Unfortunately, the Obama-Bush trade agenda is bound to worsen America’s trade balance, thus reducing growth and hiring on balance, and adding to still-dangerous levels of national debt. For the new agreements repeat in toto the blunders that have turned U.S. trade policy into an engine of deficit and debt creation, and therefore of output and job loss.

The Korea agreement continues America’s longstanding tradition of expanding commerce with economies structurally different enough to preclude mutually beneficial trade. Worse, like many predecessors, this deal proposes to eliminate troublesome foreign practices with expertly written clauses in treaty texts.

What Washington keeps ignoring is that economies like Korea’s – and the German and Japanese systems that have frustrated Americans for decades – are best seen as national systems of protection. Their fundamental purpose is maximizing national wealth by protecting home markets and by helping their companies penetrate foreign markets with all manner of subsidies.

Moreover, competitors like Korea feature political and legal systems dramatically different from America’s, too. In particular, they reject using Anglo-American-style rule of law, with its emphasis on black-letter, publicly accessible statutes and transparent, non-political rule-making and regulation.

Instead, their economies are based on informal relationships between national commercial interests and powerful, largely unaccountable bureaucrats. Policies are formulated and administered largely behind closed doors. And rules are published and enforced selectively at best, to keep outsiders flummoxed.

Paper agreements by these countries therefore can’t reasonably be seen as serious commitments to change – especially when their systems of protection have achieved such spectacular successes. No wonder the more America trades with these export-obsessed, import-phobic economies, the higher U.S. deficits rise.

The Colombia and Panama deals typify Washington’s other big trade policy mistake. Since the NAFTA negotiations of the early 1990s, America repeatedly has sought economic integration with countries too small, or too poor, or too indebted, or some combination of these characteristics, to possibly become big net importers.

At the same time, these countries have often become major exporters to America thanks to super-cheap but highly trainable workers, lax regulatory regimes, and governments willing to pay to attract business.

Through production and jobs outsourcing by U.S. and other multinational companies, Mexico, China and others like them have made impressive economic progress. Yet because domestic incomes have remained so meager, their production and exporting power and export orientation will long dwarf their consumption and importing power.
Agreements with these developing economies have enabled America’s Big Corporate sector to reduce its global cost base and boost profits – by guaranteeing access to the lucrative U.S. market from low-cost export platforms.

And the multinationals hope to turn Colombia and Panama into new outsourcing options. Yet for the American economy as a whole, trade expansion with emerging exporters has been another sure-fire formula for bigger U.S. deficits and their growth-retarding effects.

For two decades, the fake prosperity created by internet, stock market, credit and housing bubbles masked the economic costs of deficit-boosting trade strategies. But the bubbles’ bursting has exposed agreements like the Colombia, Korea and Panama deals as unaffordable, and turned a fundamentally new approach to trade into a national imperative.

Source:http://www.bellinghamherald.com/2011/05/12/2011253/one-sided-pacts-only-encourage.html

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Datamatics ranked among top 20 leaders in Financial Services:IAOP

May 13th, 2011

Datamatics is associated with renowned labels from the technology and Financial Services segment and caters to companies in the IT, Banking, Markets and Insurance segments.
Datamatics the global Information Technology (IT) and Knowledge Process Outsourcing (KPO) organization focused on delivering smart, next-generation business solutions has been ranked amongst the top 20 leaders in Financial Services by IAOP in the insurance , banking and markets segment, a sub list of the Global Outsourcing 100 for service providers.

Datamatics is associated with renowned labels from the technology and Financial Services segment and caters to companies in the IT, Banking, Markets and Insurance segments. The pace at which outsourcing as a business is growing; tremendous potential is being tapped in for service providers and advisors, and Information technology plays a key role in structuring the financial services sector through enhancing the level of service quality and increased customer satisfaction.

Rahul. L. Kanodia – Vice Chairman & CEO, Datamatics said “We are honored to be recognized and acknowledged with such a prestigious title. It exemplifies the trust and confidence that we as an organization have built with our customers. Innovative solutions improve the connect with the customers and our sustained efforts towards the same while driving the operational efficiency has been testified by our clients. We intend to deliver the same quality and standard of customer service way forward.”

The final published list contains both Leaders and Rising Stars. The various parameters on the basis of which the participants are assessed include – company size, growth, global presence, customer references, company recognitions, company certifications, employee management and executive leadership.

International Association of Outsourcing Professionals (IAOP) is the global, standard setting organization and advocate for the outsourcing profession. The Global Outsourcing 100 is an independently judged, opt-in ranking of the World’s best outsourcing service providers and advisors. It is annually published by the International Association of Outsourcing Providers’ Global Outsourcing 100 (2011).

Source:http://www.indiainfoline.com/Markets/News/Datamatics-ranked-among-top-20-leaders-in-Financial-Services-IAOP/5152386932

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