Archive for May, 2011

ING Vysya says IT finds the next big thing

May 30th, 2011

Technology has become a way forward for almost all businesses with increasing dependency. In fact, most organisations today are driving profitability through streamlined operations and innovation, which come only by implementing the latest techniques.

Moneycontrol.com’s Chikita Kukreja contacted ING Vysya Bank’s chief financial officer Jayant Mehrotra to know how he was reading the technological intervention. And, here is what he had to say.

Q: Banking and financial services currently constitute about 40% of the revenue mix for IT companies In India. With increasing branch network of the banks, how is this likely to impact earnings?

A: Definitely branch expansion will result in higher spends on IT infrastructure and would constitute an opportunity for IT companies, who have the geographical spread to manage branch IT infrastructure through workplace support.

However, if you take branch network expansion as a surrogate of overall expanding banking ambitions, then there would be substantially more attractive gains in terms of application development and maintenance (e.g. CRM, lead management, workflow management).

Q: In spite of years of existence, internet banking has not really picked up and people still believe in traditional methods of transaction. Will we see a spurt in this segment and what is the strategy next?

A: India is a vast market with multiple consumer segments, one size will never fit all. Convenience, type of banking transaction and trust, determine the mode of banking. We will continue to see a segment of consumers, who prefer the human touch and visit the branch. In my opinion even for complex transactions, wealth management discussions or availing large loans, customers will prefer to meet the banker, feel comfortable and then take the next step.

On the other hand, given our demographics and mobile handset sales, I see explosive growth of banking on mobile and internet. These will be for the repetitive, low-ticket transactions. In fact, we too have made significant investments and seen growth in these areas. The strategy is to keep investing in our technology and make transactions instantaneous, simple and secure.

Q: Apart from ATM operations and on-location technology, how else do you utilise technology to expand in rural areas?

A: We have a significant presence in rural areas across southern India with physical branches. We follow the conventional branch model. The only difference is the branch timings—during harvesting season, the branch manager is up and about at 4am.

Banks are still testing how technology can help them deliver banking in rural areas in a cost-effective manner. We are currently working with business correspondents in locations where we do not have a physical branch. The correspondents service the end customer and data is exchanged with the core banking system to ensure all records are in sync. We are also testing the hand-held device, which is capable of working in a store-and-forward manner, given the realities of network infrastructure in the rural areas.

Q: What precautions have you taken to safeguard the massive data that you have?

A: The core competency of a bank is data confidentiality and we as a bank ensure we take utmost care in handling and safeguarding customer data. A significant portion of our IT investments are channelised for data protection like encryption of data, multiple level of data back-up, disaster recovery, access controls, cross fraud monitoring systems, so on and so forth.

Having said that, its very important to have a sustainable risk management framework and audit and assurance programmes for continued protection of data.
Q: So what security measures do you advice for the industry?

A: Data security is changing at a fast pace, so it will be difficult to give one mantra. I would definitely suggest banks to pay more attention to this, especially with the expected growth in remote banking channels. Some of the non-negotiable elements being continuous scanning of trends, new technologies, what other industries are doing and investing in people to drive these priorities. Finally, while technology provides a level of security, there should be equal focus on processes and people controls like security awareness, training and pre-employment screening.

Q: How do you ensure your business can leverage the latest technology to stay on top and competitive, ensure high RoI, but do it at viable costs and by leveraging
financial models that reduce capital expenditure? How do you ensure IT is not a fixed cost on your balance sheet?

A: Look at IT only as a cost and measure its success though the RoI model. This will ensure you will become extinct in the future. In the current dynamic environment, where we see new mediums, technology and changing consumer preferences, it is important to test new technologies, business models and be nimble.

Yet as a CFO, concepts like RoI and capex versus opex are important and real. To balance the two, it is important to look at IT investments as two components. First is the basic, must-do, status quo—here I adopt the total cost of ownership and cost benefit analysis i.e what do we gain (or save) through this investment.

The second is allowing our teams to test new models and technologies through small pilots, thus we are constantly evaluating the next big thing.

Q: Are you already using or considering using technologies such as cloud computing, virtualization that can preserve capital, turning a large, upfront capital expenditure (CAPEX) into better manageable operational expenditure (OPEX)?

A: We are early adopters of this and have made significant investments in virtualization and enterprise integration architecture. The benefits have been significant and immediate, the gains are in terms of cost saves and time to market. These technologies are very relevant not just through a capex/opex prism, but in terms of the strategic benefits they bring to our bank.

Q: Would you consider managed services also part of a similar strategy? But being in BFSI, how do you handle regulatory issues wrt managed services?

A: We have been among the pioneers of IT outsourcing in the Indian BFSI segment, with complete outsourcing of our application and infrastructure development and maintenance, along with workplace support since 2002. Our outsourcing contracts have been vetted by the regulator and we are in compliance with the laws of the land and also with our overall ING group standards.

Q: How are you leveraging the UIDAI-Adhaar project by the government of India?

A: This I believe is a game changer for the Indian financial industry. Currently, we are participating in the project to service the under-banked segments via the hand-held devices and business correspondents. There are many benefits the UIDAI will offer the future depending on how our regulatory environment matures.

Source:http://www.moneycontrol.com/news/business/bankingontechingvysyasaysitfindsthenextbigthing_545190.html

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Small Is Beautiful for IT Investors

May 30th, 2011

The tables are turning in India’s glamorous information technology sector. Some smaller niche software exporters have garnered more attention of investors than blue-chips such as Infosys Technologies Ltd., Tata Consultancy Services Ltd. and Wipro Ltd., especially after their modest financial performances in the six months through March 2011.

In the last three months to date, shares in medium sized IT companies KPIT Cummins Infosystems Ltd. are up 15%, Hexaware Technologies Ltd. is 22% higher and outsourcing firm eClerx Services Ltd. has gained 22%. In contrast, sector heavy weights TCS – India’s largest software exporter – is up 3.3%, second-largest outsourcer Infosys is down 7.5%, while Wipro is 1.2% higher. The benchmark Sensex rose 3.5% during the period.

Sustaining their winning streak, Monday, shares of mid-cap companies KPIT Cummins closed up 3.8% at 170.05 rupees ($3.78), while Hexaware was up 2.5% at 64.50 rupees. Larger players Tata Consultancy closed up 1.0% at 1,153.25 rupees, while Infosys Technologies was down 0.3% at 2,780.20 rupees. The benchmark index was down 0.2%.

The small-sized Indian technology companies were trailing their larger counterparts in growth through a greater part of the global slowdown that began in 2008. Most of them lacked the scale to deal with the severe cutback in IT spending by global clients and incurred heavy losses.

And in 2010 the smaller firms didn’t reap the benefits of a peak in outsourcing demand for India’s IT sector as clients cleared backlogs of projects which they had deferred for nearly two years. They lacked exposure to the financial services sector that led the turnaround and faced competition with the larger firms, which started eyeing low value deals, too.

But as growth is returning to the near pre-recession levels, the large companies are expected to focus on high-value deals, leaving room for smaller peers to spread their wings, analysts say.

Polaris Software Lab Ltd. and Hexaware Technologies Ltd., for instance, recently won contracts that strengthened investor optimism in mid-cap companies.

Monday, Hexaware Technologies said it won a $25-million contract to offer technology infrastructure solutions to a European client.

The key winning strategy for the smaller IT companies is their focus in offering technology solutions for specific sectors which are seeing increased demand, says Dipen Shah, senior vice president at Kotak Securities.

At the same time, volume of outsourcing work has tempered down for India’s largest IT companies as big-ticket projects drew to a close.

Larger IT firms like Infosys and Wipro are also beset with structural problems and trying to retool their sagging business units. This is keeping investors away from their stock.

Investors are now betting on the cheaper and smaller-sized stocks which typically trade at four to five times their projected yearly earnings and could generate higher returns when compared with the larger peers, which are trading at 20-22 times, say experts.

This has led to bridging the gap in the valuations between the large and small IT companies, they say.

Amid the investor optimism, analysts believe there are still near-term challenges for smaller companies.

Increased wage costs, needed to retain talent, may eat into the profitability of smaller companies more than in those of larger firms in the shorter term. Further, clients may find it easier to work with one large vendor, instead of several smaller ones.

Monday, Hexaware Technologies said it won a $25-million contract to offer technology infrastructure solutions to a European client. In afternoon trading, the company’s shares were up 2.5% at 64.45 rupees.

The key winning strategy for the smaller IT companies is their focus in offering technology solutions for specific sectors which are seeing increased demand, says Dipen Shah, senior vice president at Kotak Securities.

At the same time, volume of outsourcing work has tempered down for India’s largest IT companies as big-ticket projects drew to a close.

Larger IT firms like Infosys and Wipro are also beset with structural problems and trying to retool their sagging business units. This is keeping investors away from their stock.

Investors are now betting on the cheaper and smaller-sized stocks which typically trade at four to five times their projected yearly earnings and could generate higher returns when compared with the larger peers, which are trading at 20-22 times, say experts.

This has led to bridging the gap in the valuations between the large and small IT companies, they say.

Amid the investor optimism, analysts believe there are still near-term challenges for smaller companies.

Increased wage costs, needed to retain talent, may eat into the profitability of smaller companies more than in those of larger firms in the shorter term. Further, clients may find it easier to work with one large vendor, instead of several smaller ones.

Source:http://blogs.wsj.com/indiarealtime/2011/05/30/small-is-beautiful-for-it-investors/

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yARN: Foxconn, outsourcing our problems and our future

May 30th, 2011

The recent explosion which killed two workers at the Chinese company which manufactures the iPhone could be the wake up call to evaluate the merits of outsourcing.

The meteoric rise of technology companies like Apple, Dell and HP is underpinned by a rigorous outsourcing regime, using third world labour to deliver products faster and cheaper.

However, the spotlight has come down on the practice due to the working conditions at Foxconn, which is often referred to as “the world’s technology factory”.

Last year, it was reported that 18 Foxconn workers took their lives and recently there were more deaths because of an explosion at the plant where the iPad2 is manufactured.

Background stories can be found here and here.

The welfare of workers is at the mercy of the demands of multinationals, according to Jenny Chan and Ngai Pun, who analysed the connection in their essay ‘Suicide as a protest’.

Competitive pressure from multinationals forces suppliers like Foxconn to lower their service costs but still maintain high quality and fast delivery of products, the pair argue.

They said long working hours, low wages, repetitive work, and management scrutiny puts people under intense stress with few resources, leading to depression.

Closer to home, outsourcing threatens a nation’s economic sovereignty, according to former Intel CEO Andy Grove, senior adviser to Intel and the company’s chief executive officer or chairman from 1987 until 2005.

In an article in BusinessWeek he disagreed with the idea it doesn’t matter what happens to factory jobs as long as “knowledge work” stays in the country.

Grove should know, in 1968 he co-founded Intel and as chief operating officer he conceived how to build computer chips in volume. This was no easy feat at a time when outsourcing was not affordable or popular,

“We had to build factories, hire, train, and retain employees, establish relationships with suppliers, and sort out a million other things before Intel could become a billion-dollar company.”

Intel’s success is said to have contributed to the growth of Silicon Valley, where a healthy eco-system of complementary suppliers and products emerged. This phenomenon was later repeated by the likes of Cisco, Sun Microsystems and Netscape.

Serial outsourcing has broken this chain of experience essential in technological evolution, he said.

Decades ago, American companies outsourced battery manufacture (a “commodity”) to Asian countries. Because it didn’t have battery building experience, the US missed the chance to build and sell lithium-ion batteries for laptops and computers, he said.

Grove doubts the US can ever compete in the emerging market to develop batteries for electric cars and trucks.

There is already evidence of a new threat.

Foxconn now employs about 1000 workers in a Houston plant that makes specialized high-end servers, according to a report in Bloomberg, and founder Terry Gou envisages a fully automated plant to produce components within five years.

“If I can automate in the U.S.A. and ship to China, cost- wise it can still be competitive,” Gou said.

In just over three decades Foxconn has grown to employ over 900,000 people.

To put that in perspective it is almost three times the size of Australia’s total IT workforce, about 300,000 workers according to the latest data from the Australian Bureau of Statistics.

There is no doubt that outsourcing is a key part of a company’s strategy to scale operations, and it also allows companies and workers to focus on the “high-value” work.

However, as Grove says, a nation won’t benefit if this work and income is being performed by a small percentage of the population, while everyone else is unemployed.

The human cost and threat to long-term growth surely necessitate a rethink of how the outsourcing model is used and managed.

Source:http://www.arnnet.com.au/article/388300/yarn_foxconn_outsourcing_our_problems_our_future/

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Outsourcing is Maharashtra government’s mantra

May 30th, 2011

The Maharashtra government has decided to outsource housekeeping and security of all the 14 government-run hospitals and medical colleges in the state within the next two months.

This announcement was made in Pune by Vijaykumar Gavit, minister for medical education and horticulture on Sunday, at BJ Medical College and Sassoon Hospital.

He also said that no new recruitment for class IV staff would be made in these establishments.

Gavit was in Pune to conduct the unique Jansamwad programme at BJ Medical College, under which the minister visits medical colleges and hospitals, conducting meetings with people’s representatives, doctors, lecturers, students, staff and local residents.

Speaking to the media, Gavit stated that the proposal for outsourcing has been finalised by the state finance department and tenders would be floated within the second week of June across the state.

“The tenders were floated last month. However, some elected representatives pointed out technical flaws in the tenders, so we scrapped them. Fresh tenders will be floated very soon,” he said.

The issue of class IV staff has been a longstanding one, with as many as 200 posts vacant in Pune’s Sassoon Hospital alone. Also, complaints over non-performance of class IV employees have been common.

“The existing class IV staff will be transferred to other departments in the same post,” said Gavit, blaming insubordination and a lax attitude towards work by the present employees as reasons behind the decision.

Gavit added that security staff in hospitals and medical colleges would also be outsourced. In another major policy decision, Gavit announced a special health insurance scheme for all doctors and staff of the above establishments. “This insurance cover will be useful for employees who are exposed to different kinds of infections,” he said. He stated that the matter will be discussed before the state cabinet soon.

When questioned about his reaction to the recent statement of union agriculture minister Sharad Pawar about the reduction of time period of study, Gavit mentioned that he was also of the same opinion. “According to me, the duration of the postgraduate and super specialty degrees could be shortened by a year,” he said.

He also expressed his support over the withdrawal of the present bond over undergraduate students. “As we are not able to absorb them in our system, the bond for undergraduate students can be withdrawn. However, the bond should be retained for postgraduate doctors as they can be absorbed in the present infrastructure,” he said.

When questioned about the staff crunch in the form of associate professors and lecturers facing various government hospitals, Gavit stated that the ongoing drive to recruit doctors will soon take care of the issue.

Source:http://www.dnaindia.com/mumbai/report_outsourcing-is-maharashtra-government-s-mantra_1549014

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Mahindra satyam triggers growth phase with increased q4 revenue

May 30th, 2011

Mahindra Satyam, a leading global Consulting, IT and Business services provider today announced its consolidated financial results under Indian GAAP for the fourth quarter and year ended March 31st, 2011.

Financial Highlights for the Quarter ended March 31, 2011:

* Consolidated Revenue was INR 1,375 crores, up 7.5% QoQ
* EBITDA before exceptional items was INR 178 crores
* Profit After Tax (before exceptional items) was INR 245 crores, up 118% QoQ
* The extraordinary item pertains to the Class Action settlement reached during quarter
* EPS (before exceptional items) was Rs 2.08 per share in Q4
* PAT (after exceptional items) was INR -327 crores
* EPS (after exceptional items) was Rs -2.78 per share in Q4

Financial Highlights for the year ended March 31, 2011:

* Revenue was INR 5,145 crores, down 6.1% YoY
* EBITDA before exceptional items was INR 455 crores
* PAT (before exceptional items) was INR 494 crores, up 69% YoY
* EPS (before exceptional items) was Rs 4.2 per share For FY11
* PAT (after exceptional items) was INR -147 crores
* EPS (after exceptional items) was Rs -1.25 per share for FY11

Financial Highlights in USD (per Convenience Translation) :

* Fourth Quarter Revenue was USD 304 million, up 7.2% QoQ
* Q4FY11 Operating Profit (EBIDTA before Exceptional items) was at USD 39 million
* Q4FY11 PAT (before exceptional items) was at USD 54 million
* Revenue for full year was USD 1,128 million
* FY11 Operating Profit (before exceptional items) was USD 100 million
* FY11 PAT (before exceptional items) was USD 108 million

Other Highlights

* Our total headcount stood at 29,266 as of March 31, 2011, a net addition of 434 for the quarter and 1,729 for the year
* During the quarter Active Customer count stood at 230
* Attrition down to 22% in Q4 as compared to 25% in Q3FY11

Vineet Nayyar, Chairman, Mahindra Satyam, said, “This year has been a very satisfying one, given the impressive progress we made on various fronts such as minimizing the legal overhang, fortifying governance mechanisms, and restoring customer and employee confidence”. He also added – “Q4 is yet another quarter that demonstrated continuing progress on Growth, operational efficiencies, high delivery standards and investments into capability building.”

Speaking at the occasion, CP Gurnani, CEO, Mahindra Satyam, said, “At the end of the second year of our 3-year journey, we are very pleased with our achievements so far. Throughout the last year, we had many high points to cherish; new engagements, new logos, better than ever appreciation for our work and acknowledgement for our capabilities by customers and analysts”.

Looking forward, he adds – “We are acutely aware of the challenges that lie ahead in this transformation journey. Accelerating profitable growth and building capability to deal with the scale are our key focus areas. Our three-axes focus on Verticals, Geographies and Competencies continue, along with two-in-a-box customer centric engagement model would continue.” Key wins Mahindra Satyam continues its growth trajectory with multiple deal wins during this quarter.

* Roche, a global life sciences major headquartered in Europe, partnered with Mahindra Satyam for their IT lifecycle support services
* Qatar University selected Mahindra Satyam for Oracle EBS R12 implementation

In addition Mahindra Satyam announced many key deals during year that include

* Strategic partnership with BASF IT Services to enhance BASF’s capacity to provide managed services for the company’s extensive installed base of SAP, messaging, groupware as well as user administration
* SAP ERP implementation contract by Insurance Regulatory and Development Authority (IRDA)
* Multi-million, multi-year contract from Aspire Zone Foundation, Qatar. The foundation will also utilize Mahindra Satyam’s expertise in event and venue management technologies as part of its ambitious sports event and venue management solution roadmap

Operational Highlights Delivery

* Mahindra Satyam established a Windows Azure Center of Excellence (CoE) in partnership with Microsoft to provide Azure consulting, development and migration services to enterprise customers transitioning towards cloud
* Launched of Delivery xPress – a service delivery framework for accelerated service delivery
* Launched a single-window ‘Art-to-Part’ engagement model for partners in Aerospace and Defence. This partnership model covers both design and manufacturing areas to provide a seamless engagement experience for partners, covering the complete product development lifecycle including after-market services
* Mahindra Satyam BPO announced Partnership with Direct Channel Holdings (Pty) Ltd. Both the companies will exclusively co-operate in unlocking BPO (business process outsourcing) and KPO (knowledge process outsourcing) opportunities in Sub-Saharan Africa

Infrastructure

* Mahindra Satyam commenced SEZ operations at Hyderabad, India. The SEZ is spread across 26 acres, will have a built up area of 4,00,000 square feet. The first phase of the campus is now operational and will seat around 5,000 associates
* Mahindra Satyam achieved CMMI Level 5 Version 1.2-Development model certification for its development centres at Bangalore, Chennai and Pune. The assessment led by KPMG as per the SCAMPI methodology evaluated Mahindra Satyam on stringent parameters including implementation of Process Performance Models

New appointments

* Mr. Sriram Papani as Senior VP & Global Head, Enterprise Business Solutions. He re-joins the Mahindra Satyam family to handle some key responsibilities including partner relationship management, fostering leadership within the organization to sustain growth and to incubate and nurture emerging competencies
* Kunihiko Higashi appointed as Country Manager, Japan. In his new role, Kunihiko Higashi will be responsible for spearheading the overall operations, including sales, marketing, professional services and support. He will drive the company’s revenue and market share growth through the implementation of aggressive sales and marketing strategies and building the company’s channel programs in this market
* Mr. Srirama Srinivasan appointed as Vice President – Healthcare & Life Sciences. His core focus areas will be working on growing business in USA and Latin America for Mahindra Satyam. Srirama has 23 years IT industry experience with focus on Sales and Practice Management & Development

References and Recognition

* Mahindra Satyam featured in the ‘Challengers’ category in the report titled “Magic Quadrant for SAP ERP Implementation Service Providers, North America” published by Gartner
* Mahindra Satyam featured in “The Forrester Wave™: Global IT Infrastructure Outsourcing,Q1 2011″.
* Was profiled in a Gartner Research report “Who’s Who in Business Process Management Consulting and System Integration”,
* Zinnov acknowledged Mahindra Satyam as leader in providing automotive engineering services. The practice has been ranked in “Leadership Zone” by Zinnov in their annual Global Service Provider Rating (GSPR) 2010-2011
* Mahindra Satyam BPO honoured as ‘India’s Most Customer Responsive BPO Company’ at the ‘AGC Networks Customer Responsiveness Awards 2010′
* Announced as a Winner in 2010 NOA Awards: ‘BPO Contract of the Year’. Mahindra Satyam wins prestigious industry award in recognition of its BPO work, at 7th Annual NOA Awards Ceremony in Central London
* Won Oracle APAC FY10 OPN Enterprise 2.0 Partner of the Year Award

Source:http://www.auto-mobi.info/index.php?option=com_content&task=view&id=171832&Itemid=55

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Middle class vulnerable to offshoring jobs

May 30th, 2011

Nearly all workers ask the question, at least to themselves.

Can my job be shipped overseas?

Janitors, waiters, sales clerks, food preparers and many others at the low end of the pay scales don’t have to worry. Nor do many of those at the high end, including surgeons and other skilled medical, legal and corporate professionals.

It’s the middle class, studies have shown, that appears especially vulnerable to outsourcing or offshoring – and the ripple effects, which range from job losses to lower wages.

A 2008 Harvard Business School study concluded that as many as 2 out of every 5 U.S. jobs could conceivably be sent abroad.

The effects of globalization are as vast as the world’s new economy. Former aerospace engineers, IT programmers and call-center representatives in Arizona who saw their jobs move overseas can attest to that. And so can the radiologist in India reading X-rays for local hospitals, as well as other foreign workers who have gained jobs at the expense of Americans.

Arizona has not suffered as much from offshoring as factory-centric states such as Michigan, California and New York. But the loss of high-paying manufacturing positions can reduce U.S. wages and stunt overall job growth. Given the burgeoning of technology and the potential of the Internet, the list of jobs that might be offshored in the future could continue to grow.

“I call it the twilight of economics because we really don’t know where we are going,” said Ioanna Morfessis, a Phoenix-based economic-development consultant.

Yet she and others believe globalization holds the potential for middle-class economic growth as well – through foreign companies investing in Arizona, and in Arizona-based companies looking outside the U.S. to grow their businesses.

Arizona economic-development officials have already begun to fight for – and win – international jobs.

Global growth

A shared global economy has been decades in the making, with the growth accelerating in recent years. First, cheap consumer goods, clothing, cars and electronic goods flooded the U.S. market. Companies in other countries, particularly Japan and then China, learned how to grow their economies by catering to American consumers, especially its middle class. Americans helped by buying Toyotas, Hondas, Sonys and other products.

In the 1980s, American companies began relocating factories to other countries to take advantage of lower wage and production costs abroad. The U.S. lost about 2.2 million manufacturing jobs between 1990 and 2008, particularly in the electronics, aerospace and auto industries, according to the U.S. Bureau of Labor Statistics. Offshoring, as well as more-efficient manufacturing, contributed.

Robert Mittelstaedt, dean and professor of management at Arizona State University’s W.P. Carey School of Business, said earlier this month at an Economic Club of Phoenix event that outsourcing is driven by the simple desire for lower expenses and higher profit.

“The thing that drives me crazy is the average person thinks it’s some giant conspiracy that businesspeople are trying to push jobs outside the United States,” he said. “It’s nothing more than an economic decision. It’s no different than when you drive down the street and there are four gas stations and you say, ‘Which one has the lowest price? I am going to shop there.’ ”

The trend that has sucked away middle-class jobs in America has, ironically, fostered the growth of middle-class lifestyles in China, Brazil, India and other emerging economies. Demand for goods on other continents has begun to outstrip demand in the U.S. and Western Europe.

Just about every major American company has recognized the value of these growing markets; as they began selling more of their products abroad, they had to move some operations overseas to be closer to customers.

Some of Arizona’s largest employers have operations and employees in dozens of countries so they can both make and sell products abroad.

Intel Corp. – the state’s 11th-largest private employer, with about 9,700 workers in Chandler – gets at least 80 percent of its revenue from outside the U.S. About 55 percent of its 82,500 workers are in the U.S. (Arizona and three other states); the rest are in Ireland, Israel and China.

Phoenix-based Avnet Inc., an international seller of electronic components, has operations in more than 70 countries. Of its 17,000 employees, about 2,400 are in Arizona.

Goodrich Corp., a Charlotte, N.C.-based Fortune 500 company that provides products and services to aerospace, defense and other industries around the world, has more than 80 facilities in 18 countries, and about 25,000 employees worldwide, including about 500 in metro Phoenix.

In an ultracompetitive aerospace arena, the company needs employees around the world to help customers around the clock and every day of the year, said spokeswoman Laura Neel.

“Other competitors in the industry are doing the same thing – that is, hiring the right talent globally to best serve customers, who include original-equipment manufacturers like Airbus and Boeing and the airlines themselves,” she said.

Some of these multinationals continue to add jobs in Arizona. Intel plans to add at least 1,000 jobs in Chandler in 2013. And Goodrich is hiring up to 200 this year.

Countless smaller companies, such as Cutters Gloves, a Phoenix-based company that makes baseball mitts and football, golf and soccer gloves under the Cutters and Nokona brands, are also working to capitalize on global opportunities. The company wants to tap into the popularity of American sports to increase sales overseas, especially in Japan, South Korea and China.

The dark side

Though globalization has helped corporations grow, it has a dark side. Cost considerations and cutthroat competition prompt companies to close American factories and send jobs overseas to manufacture products more cheaply. Or, at a minimum, market forces make it harder to add jobs in the U.S. when it costs less to add the same jobs overseas.

But Barry Broome, president and CEO of the Greater Phoenix Economic Council, said Arizona is one of a handful of states that have been spared the worst of offshoring.

“I think we are one of two or three markets least impacted by offshoring. That’s a backhanded compliment. It’s primarily because we don’t have mature industries and high-tech manufacturing,” he said.

But metro Phoenix has seen high-profile losses.

Swiss semiconductor company STMicroelectronics announced in 2007 that it would shut down its semiconductor manufacturing operations in the Phoenix area – with as many as 900 jobs – over the next few years and move the work to Asia and Europe. And it did.

Honeywell International Inc. is battling to maintain its stronghold as one of the world’s largest suppliers of aircraft products amid steep declines in the aviation industry and increasing global competition. Honeywell and its competitors face intense pressure from customers and shareholders to reduce operating costs.

In recent years, the pressures have prompted Honeywell to move some manufacturing to Mexico, the Czech Republic, Malaysia and other locations, resulting in job losses in metro Phoenix.

In October, the AFL-CIO unveiled an online Job Tracker to disclose which companies have sent jobs abroad. The labor organization tracks the statistics by identifying companies that have been certified to receive federal Trade Adjustment Assistance training dollars that are used to retrain workers who lose jobs to international trade. Although it does not identify all of the offshored jobs, the data provides some perspective.

In the federal fiscal year that ended Sept. 30, 43 Arizona companies were certified to receive $4.1 million from the program. That represented about 4,500 workers and included not just manufacturing and industrial companies such as Honeywell, Intel, Freescale Semiconductor and Dolphin Inc., but some service firms, including Hartford Financial Services Group, American Express Travel Related Services, Dex One Corp. and the Jones Lang LaSalle real-estate company.

The number of companies doubled over the past two years because the funds were extended to service workers. In the past, the retraining money was available only for manufacturing employees.

Middle-class impact

Thousands of Arizonans who lost their jobs to offshoring several years ago haven’t been able to find work.

In early 2009, Mesa resident and Vietnam veteran Bill Mikanovich was laid off after working steadily for 37 years in manufacturing and engineering. He had worked his way up from a draftsman trainee to a product-support manufacturing engineer, attending night classes for 12 years while working full time to get a degree in industrial-technology manufacturing in the early 1990s.

After working for various major Phoenix-area manufacturers, he ended up in 2006 with Motorola’s Embedded Communications Computing Unit, earning a solid middle-class salary of about $65,000 a year. Motorola sold the unit in 2008 to St. Louis-based Emerson Network Power, which has sales or manufacturing operations in more than 150 countries.

Mikanovich was laid off in February 2009, after being told his job was being outsourced to China or the Philippines. Now 62, he has been unable to land a job.

“The word ‘outsourcing’ does not sit well with me. When they start outsourcing, they (multinationals) lose control of the process, and you have to deal with different cultures and stuff like that,” Mikanovich said.

Henry Inocencio, 56, a Tucson father of three children, in 2008 lost his job as a forklift operator for Hart & Cooley Inc., a Grand Rapids, Mich., company that makes heating and cooling products. He worked at various jobs with the company for about 18 years.

The company laid off hundreds and opened a plant in Mexicali, Mexico.

“When I first got laid off, I applied almost non-stop and nothing came out. I couldn’t find anything,” he said. He finally gave up and, with his wife supporting the family, took advantage of government aid to study at Pima Community College for an associate degree in applied science that will enable him to work in the heating, cooling and ventilation trade.

Continuing trend?

A variety of business research offers ominous signs for workers who hope they won’t see their jobs go overseas.

Princeton University economist Alan Blinder in 2007 studied about 800 job classifications with an eye to determining which ones included tasks that, in theory, could be done easily offshore. Binder estimated that 22 percent to 29 percent of all U.S. jobs “are or will be potentially offshorable within a decade or two.”

A year later, Harvard Business School students followed up with a study using similar techniques and concluded that up to 42 percent of jobs – a minimum of 20 million jobs – could be sent abroad.

Those include radiology, computer and information scientists and researchers, electronics engineers, food-science technicians, financial analysts and architectural drafters. The Harvard study also examined the annual median wages for jobs most likely to be offshored and found some evidence that showed medium-wage jobs were the most conducive to offshoring.

“One cannot dismiss offshoring by saying that it threatens only ‘jobs that Americans don’t want anyhow.’ There is modest evidence that medium-wage occupations are the most at risk, suggesting particular vulnerability for the middle class,” the Harvard study said.

New opportunities

Foreign companies have recently begun setting up operations in Arizona, suggesting the start of another phase of globalization and perhaps the start of a countertrend that will create U.S. jobs. Adding more good jobs remains the key to a healthy middle class.

While national politicians try to loosen foreign-trade barriers, local groups, politicians and businesses aim to attract more direct foreign investment and increase exports. Entrepreneurs continue to look abroad for customers.

Economists also hope to see more “back-shoring,” in which companies close down foreign factories and move jobs back to the U.S.

Last week, Volkswagen began producing cars again in the U.S. after closing its last American plant about 25 years ago. The new $1 billion facility in Chattanooga, Tenn., will produce a special Passat sedan designed for the American market.

GPEC, the new Arizona Commerce Authority and other economic-development groups have been seeking out more foreign companies to invest in Arizona – not just to buy property but to build factories here to create jobs.

Economic developers have persuasive arguments. Foreign companies setting up shop here will be closer to a large base of American customers, including the large California and Texas markets. They can avoid the cost of shipping products overseas. Arizona has a relative absence of natural disasters, lots of inexpensive real estate and a ready pool of workers skilled in a variety of fields.

Recent successes include Rioglass Solar and Gestamp Solar Steel Co., both from Spain. Together they are investing about $60 million and creating at least 150 new jobs in Surprise. Suntech Power Holdings, a Chinese company that is the world’s largest maker of solar panels, expects to have about 150 workers at its new plant in Goodyear.

Increasing exports, already worth $14 billion annually in Arizona, is another way to reduce the impact of offshoring because exporting provides jobs to Arizonans.

About 95 percent of the world’s consumers live outside the U.S., according to a report prepared for the U.S. government’s new National Export Initiative.

Aram Chavez, a co-owner of Phoenix-area consulting company 24×7global.com, said there is a rising market for U.S. products in India. The company helps firms introduce products there, including a local company that makes vitamins and health supplements.

“There is a very large demand for U.S. products in India,” he said. “It’s primarily driven by the quality expected and trust factor of ‘Made in the U.S.’ ”

ASU economist Lee McPheters said that as salaries rise around the world, companies may decide it’s no longer as cheap to manufacture abroad, especially considering the costs of transporting parts and products across oceans. They may bring the jobs back. But his best guess: That could be 20 to 30 years away.

Patrick Burkhart, assistant director of Maricopa County’s Human Services Department, who oversees Maricopa Workforce Connections, said he is seeing evidence that companies shutting down plants are just consolidating and moving the jobs elsewhere in the U.S., not overseas. Workforce Connections provides outplacement services for laid-off workers.

“I don’t think it (offshoring) is entirely over yet, but we’re not seeing it nearly the way it was,” he said.

Source:http://www.azcentral.com/arizonarepublic/news/articles/2011/05/29/20110529middle-class-jobs-shipped-overseas.html

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Intetics Ranked Number One Outsourcing Rising Star in the World by the International Association of Outsourcing Professionals

May 27th, 2011

Intetics is proud to announce that it has been selected the number one outsourcing service provider in the ‘Rising Star’ category on the 2011 Global Outsourcing 100 Service Providers List. The list is compiled by the International Association of Outsourcing Professionals (IAOP), which annually conducts an independent assessment of the capabilities of outsourcing service providers and advisors to identify the best organizations in the world.

The lists are compiled based on information provided by each company, in addition to an unbiased evaluation by a panel of industry-recognized outsourcing experts, led by Michael F. Corbett, IAOP Chairman. Judging is based on four criteria: size and growth, customer references, organizational competencies and management capabilities. This year’s competition was fierce, with more applicants than ever before. Despite this, Intetics achieved the top ranking in the prestigious list.

Intetics also earned several other honors in the IAOP’s rankings, including:

* Best 20 Companies by Service Provided – Research and Development Services
* Best Rising Star by Industry Focus – Technology and Retail and Consumer Goods
* Best Rising Star by Service Provided – Research and Development and Information Technology Services
* Best Rising Star by Region Served – in three regions of U.S., U.K. and Western Europe

This is fourth time Intetics has been ranked on The Global Outsourcing 100 list. Last year, Intetics ranked tenth in the same category. This year’s achievement reflects considerable strides in all major performance categories that are evaluated by the IAOP.

“We are pleased that the hard work and dedication of our staff to delivering stellar service to our clients is being recognized by a highly respected organization like the IAOP,” said Boris Kontsevoi, President, Intetics. “The dominant position of Intetics demonstrates our enormous potential for continued growth and development.”

The IAOP will officially release the 2011 Global Outsourcing 100 list, along with all sub-lists, in a special advertising feature in the May 23 issue of Fortune.

Source:http://www.redorbit.com/news/business/2055047/intetics_ranked_number_one_outsourcing_rising_star_in_the_world/

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