Archive for May, 2011

Top Outsourcing and IT Services Picks by Fund Gurus Concentrated in the Sector

May 24th, 2011

What do the top Hedge Fund and Mutual Fund Gurus like in the Outsourcing and IT Services group? This article, the 40th in a series, identifies, through research of the latest available institutional 13-F filings, the Gurus who are most invested in the Outsourcing and IT Services group, and the specific stocks within that group that they prefer to hold in their portfolios. Please note that the group includes Consulting, Business Process Outsourcing, Staffing, and IT Services companies.

Furthermore, please note that this article will be among the last in this series, as the latest March 2011, quarter 13-F Institutional filings are now almost complete. Later this week, I will bring to you the ‘Top New and Added Picks’ of Guru Funds by industry/sector detailing this time not the top holdings, but more importantly what new positions they took and what existing positions they added to in the latest March 2011, quarter. Please check my article page for previous articles in this series.
A Guru is defined as someone who is regarded as having great knowledge, wisdom, and authority in a certain area. When it comes to hedge funds, there are a number of ways to anoint leading managers as Gurus, including long-term performance, low portfolio volatility and an elite reputation in the investment community.
Many of us are familiar with leading investors and hedge fund managers such as Warren Buffett, George Soros, Carl Icahn and Julian Robertson, but the hedge fund community alone includes over 9,000 funds; add in mutual funds, ETFs, and other investment entities and the number is likely to be at least two to three times that number. While there is no official list of Gurus, less than one percent or between 100 to 200 fund managers are commonly believed by the larger investment community to have earned the distinction of being called Gurus.
The study of the investing habits of Gurus can be informative as these are very savvy, well-respected investors with a high personal net worth deploying large sums of capital from their funds regularly. They have a long-term track record of success, and while one can easily just ride their coattails, the savvy investor may want to use these lists as a starting point to conduct their own due diligence.
The total capitalization of the US Equity markets is somewhere in the $15 trillion range, and the total market capitalization of leading Outsourcing and IT Services group companies is $470 billion or just over 3.1% of the overall market. The Table lists the top five investment Gurus whose funds have invested more than that average of 3.1% in the group. The following are their leading picks in that group:
• Cognizant Tech Solutions CL A (CTSH) provides custom IT Consulting, Technology and Outsourcing Services for Companies.
• Accenture PLC (ACN) provides management consulting, technology and outsourcing services to businesses and government agencies.
• Towers Watson & Co. (TW) provides human resources and financial management consulting services to corporations and public institutions.
• Broadridge Financial Solutions (BR) provides outsourcing solutions for investor communications, securities processing, and securities clearing.
• Covergys Corp. (CVG) is a global leader in relationship management, and provides outsourced customer care, billing services, and interaction software worldwide.
• Amdocs Ltd. (DOX) provides business support system software to service providers in the communications, media and entertainment industry.

Steve Mandel, who started Lone Pine Capital in 1997, is also a former Tiger Cub. He was a senior managing director and consumer analyst at Julian Robertson’s Tiger Management Corporation from 1990-97 prior to starting Lone Pine Capital.

Brave Warrior Capital, a hedge fund co-founded in 1984 by Guru Glenn Greenberg and John Shapiro, maintains a highly concentrated portfolio of 11 holdings. Mr. Greenberg describes that as a defense against ignorance, and maintains that the more companies you own the less you know about each, and the less you know about a business the more you are likely to make a mistake out of fear or greed.

Jana Partners LLC, a hedge fund co-founded by Guru Barry S. Rosenstein in 2001 with partner Gary Claar, invests in event-driven strategies, meaning that the fund finds opportunity in corporate transactional events such as consolidations, acquisitions, recapitalizations, bankruptcies and liquidations in selecting its investments.

Dallas, TX-based Hedge Fund Maverick Capital was founded in 1993 by Lee Ainslie. Mr. Ainslie is one of the Tiger Cubs, so called because they learned to pick stocks at Julian Robertson’s legendary hedge fund Tiger Management LLC. For an almost $10 billion fund, it is relatively concentrated in only 71 securities, with 40% of the fund being invested in the Technology Sector.

Omaha, NE-based Wallace R. Weitz & Co, founded in 1983 by Guru Wallace Weitz, manages assets for the Weitz Funds, individuals, corporations, pension plans, foundation and endowments. They seek understandable, well-managed, cash-generating businesses, and base their investment decisions on the present value of the future free cash that the business will generate.
Credit: Historical fundamentals including operating metrics and stock ownership information were derived using I-Metrix® by Edgar Online®, Zacks Investment Research, DailyGraphs®, Thomson Reuters and Briefing.com. Fund data including assets under management and firm profiles are sourced mostly from Hedgetracker.com. The information and data is believed to be accurate, but no guarantees or representations are made.

Source:http://seekingalpha.com/article/271286-top-outsourcing-and-it-services-picks-by-fund-gurus-concentrated-in-the-sector

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Views of IT outsourcing and broken TV connections from the house warming party

May 23rd, 2011

IT outsourcing is big business but if you talk to IT workers you are left wondering how?

The IT outsourcing sector in the UK was worth £41.7bn in 2009, according to research from Oxford Economics. This was about 20% of the total UK business outsourcing sector which was worth £207bn. In total outsourcing accounted for 8% of UK GDP that year.

But if IT workers had anything to do with it the sector would not be that big. I was at a housewarming party yesterday (22nd May) and I met three IT professionals. They wern’t drunk by the way and neither was I.

One of the IT professionals, who actually works for a service provider, said he doesn’t understand why businesses outsource so much. He said he doesn’t think an outsourced worker will ever give you the commitment of an insourced worker.

He said workers from suppliers will not go the extra mile for the client. He used an analogy of a broken TV to get his point across.

“OK, see that TV. The client asks me to put a new plug on it. So I do just that. Although I notice that the wire is faulty I just do what is requested. It is not in my interest to do it at the same time because that will be another job later. But if I was an in-house worker I would do both jobs in one go,” he told me.

A survey recently carried out at the recent Infosecurity Europe event, by automation software maker Lieberman Software, found that not only were IT outsourcing contracts costing more than expected but three quarters of those interviewed think that outsourced service providers were creating work unnecessarily.

Then there were two IT professionals from a major corporate at the party. They said they would not outsource any core business IT work. This also made me think of a meeting I recently had with Cognizant’s global head of business consultancy. He said as a result of technology advances a lot of processes are no longer core and having a unique system is not necessarily a real advantage.

So outsourcing suppliers have to be able to demonstrate to their potential customers why certain elements of their business are not core. This is potentially where business consultancy arms within IT service providers could add value.

But back to the point of this post. How has IT outsourcing become so big despite clear doubts about its effectiveness.

Source:http://www.computerweekly.com/blogs/inside-outsourcing/2011/05/views-of-it-outsourcing-and-broken-tv-connections-from-the-house-warming-party.html

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Internal EU outsourcing would boost troubled periphery

May 23rd, 2011

Please respect FT.com’s ts&cs and copyright policy which allow you to: share links; copy content for personal use; & redistribute limited extracts. Email ftsales.support@ft.com to buy additional rights or use this link to reference the article – http://www.ft.com/cms/s/0/743a9386-84cb-11e0-afcb-00144feabdc0.html#ixzz1NAxTGi4d

Despite harsh austerity measures, the debt loads of Greece and other periphery eurozone countries are unsustainable. Their economies cannot even generate the revenues necessary to meet their current bail-out debt service obligations or the high cost of private financing. Greece and other eurozone debtors are likely to default without feasible job and economic growth strategies.

Furthermore, the electorates of Germany, France, Finland and other eurozone countries will probably rebel against the continued support by their governments of Greece and other EU bail-outs because of a sense they are being unfairly penalised for their productivity, cultural values, discipline and work ethic and the fiscal errors, economic policy failures and/or regulatory omissions of other eurozone governments.

One possible solution to this dilemma could be confining any required outsourcing of EU production of goods and services to countries with depressed economies within the Union (together with relevant skill training and productivity standards) rather than “offshoring” them outside the EU in order to create the jobs and revenues necessary to balance, maintain and benefit the fiscal and social stability of all eurozone countries.

The US should also adopt a domestic outsourcing programme for the same reasons.

Source:http://www.ft.com/cms/s/0/743a9386-84cb-11e0-afcb-00144feabdc0.html#axzz1NAx22VM7

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IT outsourcing requires transition plans

May 23rd, 2011

Breaking news from ihotdesk, delivering IT Support and IT Outsourcing in London

Individuals working in IT support should ensure they formulate a smooth transition to outsourced services, it has been stated.

According to OMC Partners, businesses should be sure to outline the “control points” that are most important to them when making the move towards IT outsourcing projects.

David Ellis, partner at the firm, said organisations might make the transition easier for users by sending out an IT support worker to help with any obstacles encountered.

“Some organisations are relaxed about certain controls – other organisations want to be right on top of that until they are more comfortable,” Mr Ellis noted.

In other news, Gartner recently stated that many IT managers are failing to identify key risks when evaluating cloud computing contracts.

According to the firm, while cloud hosted services can save money, there can also be hidden costs which must be taken into account in order to produce an accurate prediction of their overall value.

Source:http://www.ihotdesk.com/article/800552676/IT-outsourcing-requires-transition-plans

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Launch of a New IT Outsourcing Blog by VirtualEmployee.com

May 23rd, 2011

VE recently launched its new IT domain outsourcing blog to cater to IT-specific requirements from a global market that has been keenly eying the burgeoning IT market in India.

VE’s USP lies in its highly successful business model that has at its core the unique and unparalleled concept of remote staffing. By outsourcing their IT-specific needs to VE, companies across the US, UK and Europe get a sure competitive edge over their business rivals, dramatically cut down on costs and get highly skilled and low-cost employees to do the job.

The purpose behind launching this blog is to give viewers an idea of VE’s extensive IT-related outsourcing services. Details of all sorts of IT-centric support can be found here. Whether the requirement is for a Web/ Graphic Designer, SEO, PHP, Java, dot NET, mobile phone development or any other IT-related service, you may be assured that VE will provide the best possible candidate for the job.

Read testimonials from grateful clients who found VE to be immensely helpful in receiving specialised skills at a fraction of the cost they would have to normally pay in their own country.

VE’s latest IT-specific blog also helps you stay abreast of the latest developments in the world of information technology by highlighting all the recent happenings and trends in the IT sector.

VE’s remote staffing model is absolutely unique in the sense that when a company decides to outsource it gets all the benefits of a dedicated employee without the headache of the accompanying managerial and administrative logistics that are usually involved whenever anyone is hired. The daily nitty-gritty of running a full-fledged office, handling employee issues, Read why it makes sense to outsource to India SEO, software programming, content, and even engineering services. And, in India, let’s narrow down the focus to VirtualEmployee.com, a growing giant in the outsourcing market.

Source:http://www.pr.com/press-release/326107

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2-Mitie eyes energy boost as profit rises

May 23rd, 2011

Construction and outsourcing firm Mitie Plc (MTO.L) said increased demand for bundled services had helped boost its full-year profit and that significant outsourcing and energy opportunities would help sustain growth.

Mitie, which provides services from cleaning to engineering, on Monday said revenue for the year to March 31 was up 10 percent to 1.89 billion pounds ($3 billion), with profit before tax and other items up 15.3 percent to 105.7 million.

“What we are seeing is as our contracts grow, they are growing in scale and complexity,” Chief Executive Ruby McGregor-Smith told Reuters.

“Whereas five years ago the group did lots more single services work, what we are now doing is lots of bigger bundled contracts and I think that is what’s driving the growth.”

Shares in the company were up 4 percent to 218.2 pence at 0744 GMT in London on Monday.

“We continue to believe Mitie is very well placed to benefit from clients’ needs to save costs and that the group’s breadth of services and expertise in energy services provides a real point of difference,” wrote Investec analyst Guy Hewett, who said the results were in line with its expectations.

Mitie said it had a sales pipeline of 11.4 billion pounds based on private sector clients, which make up 63 percent of revenue, looking for more integrated services and ways of reducing energy usage.

The group said it also expected to benefit from public sector opportunities in local government, justice and health as the British government looks to cut costs.

Mitie said energy services now generated 34 percent of its revenue and that it hoped to repeat recently won facilities and energy management contracts with the likes of Vodafone (VOD.L) with other existing clients, as well as increase overseas work having moved into Europe with Rolls Royce (RR.L) this year.

“Forty-three percent of our top 100 clients have multi-national operations and most of those are within Europe, so there is no reason why in the next 2-3 years we couldn’t win more,” McGregor-Smith said.

The group, which increased its total dividend for the year by 15.4 percent to 9 pence, added that 81 percent of its 2011/12 budgeted revenue had been secured.

Source:http://www.reuters.com/article/2011/05/23/mitie-idUSLDE74I1A120110523

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CSPs plan steps to improve IT efficiency – study

May 23rd, 2011

Communications Service Providers (CSPs) have a clear opportunity to improve IT efficiency, with many already planning important steps within the next eighteen months to deliver the agility their businesses need to thrive in a competitive industry, according to a study by Oracle Communications and PwC. In terms of aligning IT with the business priorities, CIOs said improving customer experience is the top driver for IT strategy in the communications industry. A smart use of CRM applications is a focus for system replacement or upgrade, reflecting this prioritisation of user experience. Portals and improved content are also a focus for CSPs looking to service and monetise a consumer hunger for rich media and social networking on mobile devices. CIOs are planning a move towards standardised, off-the-shelf applications as well as a use of outsourcing in order to modify their in-house IT, bridge existing skills divides, mitigate risk and improve business efficiency. About 67 percent of bespoke applications are delivered with a ’substantial’ budget overrun. About 52 percent of commercial-off-the-shelf applications (COTS) are delivered under budget. Nearly 60 percent of CIOs currently spend more than half of their opex budget on ‘maintenance’. About 95 percent of CIOs believe they will increase their use of COTS over the next eighteen months. Nearly 40 percent said IT refresh or upgrade is also in the top three while 36 percent cited reducing operating expenditure.

Source:http://www.telecompaper.com/news/csps-plan-steps-to-improve-it-efficiency-study

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