Archive for June, 2011

UBS cuts costs with IT outsourcing

June 28th, 2011

A Swiss bank is turning to IT outsourcing to cut costs and improve its efficiency.

UBS has confirmed that it will streamline its IT operations with a view to reducing expenditure by “creating leaner structures, increasing efficiency and agility”.

A spokesperson for the firm said it regularly reassesses its internal processes to optimise its performance.

“Cost management and increased efficiency are top priorities for the entire UBS firm,” they commented.

UBS will look to outsource various parts of its international operations to Cognizant in the coming months, the company confirmed last week.

The company currently employs almost 9,000 people worldwide.

In other news, the latest CBI/KPMG London Business Survey indicated that the majority of London companies are now hiring as many new workers as they were before the financial downturn – a fact that could be good news for those involved in IT outsourcing in the capital.

Source:http://www.ihotdesk.com/article/800600198/UBS-cuts-costs-with-IT-outsourcing

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Helion, Canaan Buy More Stake in UnitedLex BPO; Sequoia Joins In

June 28th, 2011

Helion Venture Fund I and Canaan Advisors Pvt Ltd have raised their holding in an existing portfolio firm UnitedLex, a Gurgaon-based legal process outsourcing firm. Sequoia also joined in buying part of the stake that was sold by co-founder Ajay Agrawal.
Although UnitedLex did not disclose details of the transaction, the three investors have acquired 18.1 per cent stake in UnitedLex BPO Pvt Ltd for a total consideration of $16.68 million (75.3 crore), according to a report in ET.
Two of the three venture capital firms are existing shareholders of UnitedLex. Helion originally invested in January 2007 and followed it up with a further investment in July 2008 when Canaan also joined in.
UnitedLex BPO, a legal process outsourcing company, offers intellectual property, contract management, litigation support and immigration support services. The firm also focuses on offshore solutions including process mapping, performance baselining and process re-engineering services.
Agrawal who served as a securities law expert in various firms during 1994-2006, struck out as an entrepreneur in October 2006 and co-founded UnitedLex in the legal process outsourcing and strategic legal technology space.
He was part of the leadership team that led the UnitedLex through a period of rapid growth and geographical expansion by developing a new range of technology-powered solutions in the domains of contracts management, patent analytics and trademark solutions and has several pending patents as an innovator.
For the year ended March, 2010, UnitedLex BPO had a total income of Rs 29 crore, with net loss of Rs 68 lakh, according to VCCedge, the financial research platform of VCCircle.
Agrawal who was serving as the Chief Solutions Officer, has resigned from the board of directors of the company, effective June 15, 2011 to pursue a new venture. His new venture will seek to provide a range of analytical tools and services in the areas of credit, operational and fraud risk enabling businesses in the global payment industry in early identification and substantial reduction of potential and on-going losses.
“The global challenge to manage payment-related risk and fraud is increasing and my focus for the future will be to bring together the best brains and technologies in offering a comprehensive solution,” said Agrawal.
UnitedLex has implemented a transition plan for the company that is in the best interests of its customers, employees and shareholders, the firm said on Monday. UnitedLex’s CEO, Daniel E. Reed said, “Ajay is a remarkable entrepreneur who has provided leadership and innovation which have contributed to UnitedLex’s success.”
Last November, UnitedLex had acquired US-based LawScribe Inc. for an undisclosed amount. LawScribe provides legal services for e-discovery and document review, intellectual property, corporate transactions, legal research and support.

Source:http://www.vccircle.com/500/news/helion-canaan-buy-more-stake-unitedlex-bpo-sequoia-joins-in

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Tech Mahindra to scale up BPO ops in Africa from Nigeria

June 28th, 2011

Tech Mahindra has made Nigeria the headquarters for its business process outsourcing (BPO) and plans to scale up its African operations , the company said today.

“We are extremely excited to be part of the growing market of Africa. We have already helped our customers in Africa reduce their operating costs and generate new revenue streams.

Tech Mahindra has recruited over a thousand local employees in Nigeria and it is our strategy to nurture local talent for effectively executing our BPO operations,” Tech Mahindra President (Corporate Affairs & Business Services Groups) Sujit Baksi said.

Over a period of two years, we plan to reduce the expat head count considerably and develop the workforce locally to run the operations. Tech Mahindra has now joined the league of Indian IT companies with significant headcount in the region, Baksi said.

Over the last two years, Tech Mahindra has partnered with leading telecom operators in Nigeria, like MTN and Multilinks. The company has recently won the prestigious Bharti Airtel Africa deal for setting up Airtel’s BPO operations in seven countries.

“With its telecom domain expertise and global experience over two decades, Tech Mahindra is committed to offering best in the industry services to telecom operators leading to enhanced experience for the end consumers in Nigeria and the Africa continent as a whole.

Tech Mahindra would bring its global experience across developed and emerging markets to offer top levels of service to operators and end consumers in Nigeria,” Tech Mahindra Vice-President (Sales & Global Alliances) Krishna Gopal said.

Source:http://economictimes.indiatimes.com/tech/software/tech-mahindra-to-scale-up-bpo-ops-in-africa-from-nigeria/articleshow/9015184.cms

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Accenture performance bodes well for Indian IT

June 27th, 2011

Technology consulting and outsourcing services firm
Accenture Plc exceeded analysts’ expectations in its financial performance during the three months to May 31 and also raised its growth expectations for the full year ending August 31.

The performance comes at a time when analysts are speculating on the likely impact on Indian IT companies of the worsening macro-economic environment in Europe and the US, which together contribute nearly two-thirds of the revenue of outsourcers like Tata Consultancy Services and Infosys.

Accenture’s profit for the quarter jumped 28% to $628 million, from $490.6 million during the same period last year. Revenue rose 20.6% to $6.72 billion from $5.57 billion in the year-ago period. Revenues came in ahead of company’s own guidance of $6.3-6.5 billion.

The Bermuda-incorporated firm now expects its full-year earnings to grow 14-15%. This is the second time the company is revising its earnings guidance upwards, indicating robust demand. At the end of the second quarter, it had revised its earnings growth guidance to 11-14% from 8-11% earlier.

More hearteningly, the Accenture management told analysts during the earnings call that it is yet to see anything in client behaviour on technology spending that could make it cautious about growth going forward. Compliance requirements in response to the flurry of new regulations, the necessity to seamlessly integrate acquired companies and the need to remain globally competitive are making it imperative for large corporations to continue to spend on technology and related services, the executives explained.

“There really isn’t anything unusual that we see at this point,” Accenture chief financial officer Pamela Craig said. “We work with the Global 2000, and all of them are focused on very strategic agendas when it comes to globalisation, all of the new regulation that’s going in, the need to innovate, the need to compete on the global stage.”

Even in Europe, which is currently struggling with potentially contagious sovereign debt crises, clients are still intent on making the right technology investments. “So far, we see a strong demand in Europe, double-digit growth when you look at the result we have delivered,” Pierre Nanterme, chief executive officer of Accenture, told analysts. “We do not see any dramatic change in the buying pattern over there.”

Accenture’s results and its management’s view on demand for technology consulting and IT outsourcing is in stark contrast to the stance taken by foreign brokerage CLSA Asia Pacific, which recently turned negative on the Indian IT sector and has put an underperform rating on TCS and Infosys, two of the largest Indian IT services firms.

Accenture employs around 60,000 people in India. The company’s total headcount stood at 2,23,000 as of May 31.

Source:http://www.dnaindia.com/money/report_accenture-performance-bodes-well-for-indian-it_1559431

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Des Plaines takes heat for outsourcing festival

June 27th, 2011

Tighter budgets and growing demands on municipal services have forced many suburban towns to scale back community events, cancel fireworks and parades, and outsource hometown festivals to save money and staff time. After a 10-year run, Des Plaines this year got rid of its signature festival — the Taste of Des Plaines.

City leaders instead have allowed Chicago-based Special Events Management, the largest producer of street fests and festivals in Chicago and the suburbs, to step in and replace it with the four-day Des Plaines’ Summer Fling, July 21 through 24. Des Plaines is not alone.

Towns from St. Charles to Elk Grove Village outsource their most popular community events and festivals, said Hank Zemola, CEO of Special Events Management.

“I think the normal trend for communities is either not to do anything at all or find another way to do it,” Zemola said. “It just becomes unaffordable. If you really looked at all those expenses of public servants who volunteer, it’s just too costly. I’ve seen people overpay so dramatically. It’s not their area of expertise. Talent buying is an art form. Municipalities typically don’t have good contacts with the corporate sponsorship world, corporate marketing.”

Special Events Management produces roughly 30 suburban events yearly, including Libertyville’s Stepping Up to Wellness cancer walk in May; the Bloomington Gold Corvette Show in St. Charles, which wraps up today; Lake Forest’s July 4 festival and fireworks; the Tour of Elk Grove, Aug 5-7; the Wood Dale Prairie Fest, Aug 11-14; St. Charles’ Scarecrow Fest, Oct. 7-9; and the Hinsdale Rotary Run, Oct. 16.

“The costs to run an event are escalating,” Zemola said. “The costs of goods and services have tripled and quadrupled, and insurance used to be $500 or $600; now it’s pretty typical to be $4,000 or $5,000.” Des Plaines Mayor Marty Moylan said the city couldn’t afford to be in the festival business anymore. “It was costing us a lot of money. It was costing us major staff time,” Moylan said.

Preparation for the Taste tied up several city departments — city clerk, mayor’s office, media services, and legal — for weeks, he added. Yet, the decision to drop the Taste has created bad blood between the mayor and members of the city’s Special Events Commission, whose volunteers organized the event for 10 years.

“We need to know that we are appreciated,” said Richard Prochenski, Des Plaines Special Events commissioner. “Half of our members are volunteering on expired commissions. Reappointments have not been made.”

Commissioners said Moylan wanted the commission to apply for nonprofit status, but the members all have full-time jobs.

Special Events Commissioner Tom Christiansen, a former Des Plaines alderman, said the Chicago event organizer stands to make thousands of dollars off residents, while the city gets nothing in return. The city at least should have negotiated a kickback to help pay for its canceled July 4 fireworks, he said. “People are still shocked when they hear we are not having fireworks,” Christiansen said. “They are the silent majority.”

Proceeds from the Taste, which was the commission’s premier moneymaker, covered the festival’s own costs, and supported other community events such as the July 4 fireworks and parade, the Pet, Pooch & Pedal Parade, and the New Year’s Eve party, which was axed in budget cuts several years ago. Des Plaines city leaders decided late last year not to allocate any funds for fireworks in the 2011 budget. In previous years, the $16,000 cost was paid for through proceeds from the Taste.

The Fourth parade — estimated to cost between $10,000 and $15,000 — will continue. It will be partially funded through roughly $7,000 left over in an escrow special events fund. The rest will be covered through sponsorships, a $25 per float entry fee and fundraising. “If it was that big an expense with staff time, they should have given us a bill for it,” Christiansen said.

City officials say they have billed the Special Events Commission the past two years — $24,000 in 2010 and $21,000 in 2009 — mostly for overtime costs incurred by public works and public safety employees working the festival.

“Before that, the city never required them to reimburse so everything was done on the city’s dime,” Acting City Manager Jason Slowinski said. And even the last two years, Slowinski said, the city never billed for time spent by city staff reviewing legal contracts, processing invoices and vendor payments, and producing marketing materials.

“When it’s under the auspices of the SEC, the city has to do all of that legwork in the background,” Slowinski said. “When you have your staff tied up doing stuff like that, you are not delivering services to residents and that’s what we’re here for.” By contrast, city officials say the Summer Fling won’t cost the city anything. The event organizer will be hiring private workers to provide security and for festival set up and clean up. The city won’t have to review any contracts or vendors, Slowinski said.

“It’s not going to require the investment and the expenditures we’ve had in the past,” Slowinski said. “They also take the risk, if it doesn’t go well. If it’s not well attended or there’s a complete washout due to the weather, that’s all on them. It’s a zero-sum game for us, other than the fact that Des Plaines gets a great festival and the taxpayers don’t have to pay for it.”

City leaders say Des Plaines, like many suburban towns facing declining tax revenues, had to make tough choices and cut back on the frills to face the current economic reality.

“We have people losing their homes, their jobs,” Moylan said. “Our staff has been decimated by layoffs. Our job is to keep our tax rates low and not to be having fireworks when people are losing their homes.” Special Events Management will take all the profits from the Des Plaines Summer Fling, which could be up to $10,000 in its first year after paying for advertising, entertainment, equipment, garbage containers, liquor license fees, security, insurance and other costs, Zemola said.

“Our typical events bring us about $20,000 to $25,000,” Zemola said, pointing to first-year expenses that would hold profit below that. “A midlevel event, and that’s what we consider Des Plaines, is about a $150,000 to $170,000 undertaking … We’re going to be very fortunate if we can make money.”

Zemola expects the event could generate up to $40,000 in beer sales. Attendees will be encouraged to make a voluntary $3 donation, but the primary moneymaker is corporate sponsorships, Zemola said. While Summer Fling won’t serve as a fundraiser for Des Plaines, it will support nonprofits Chicago Canine Rescue and the Illinois Cycling Association. And it will carry on some of the Taste’s traditions, such as the Des Plaines Park District’s 5K race/fundraiser and the Des Plaines Chamber of Commerce and Industry expo.

“Any community that we go into we try to take the components that were important or good for the community and try to maintain them,” Zemola said. “When we’re done with Des Plaines, we’re going to have a real value … it’s really going to raise a high level of awareness of Des Plaines for the local businesses. It brings a lot of people that really don’t know the area to the community.”

Source:http://www.dailyherald.com/article/20110626/news/706269909/

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Accenture’s results suggest demand for outsourcing should sustain

June 27th, 2011

Accenture Plc’s better-than-expected results for the quarter ended May spells good news for Indian IT companies. The US-based company returned to positive revenue growth exactly a year ago, after five consecutive quarters of declining revenue.

Things have gotten progressively better since.

While the year-on-year revenue growth of 15% (in local currency terms) is slightly lower than the growth of 18% in the February 2011 quarter, the company continues to set new records with order bookings.

Also See Outpacing Peers (PDF)

New order bookings stood at $7.1 billion, the highest in eleven quarters. Of these, over 52% were bookings made by the consulting division, which is a good sign since it points to a healthy trend in discretionary spending. The company said in a call with analysts that “many of its technology outsourcing clients are asking it to do more in enhancements and add-on work. Also, some clients are now integrating newer mobile technologies and upgrading their networks and data centers”.

The company also pointed to increased systems integration order bookings, thanks to strong growth for ERP (enterprise resource planning). ERP implementation cycles are typically long-term in nature, and it’s heartening to note that customers are willing to hand out these projects despite the uncertainty in the global economy.

Financial services revenue grew by 19% in local currency terms, on the back of a 20% growth in the February 2011 quarter. This is welcome, given Indian IT’s relatively high exposure to the banking, financial services and insurance sectors.

Chief executive officer Pierre Nanterme said in the call that globalization, increased regulation, and the need to generate efficiency are driving growth for consulting and outsourcing bookings and revenue. “(Companies) have been making some significant acquisitions in the past couple of years, and now, they would have to integrate those acquisitions to drive more synergies and more efficiency. The second big driver is around the increased regulation, and that’s something which is a kind of must-do. There is a need as well for operational efficiency. If you want to compete, you need to drive more efficiency out of your operations.”

The drive to improve efficiency is causing companies to use new technologies and solutions such as cloud computing and new mobile technologies.

All this suggests that demand for IT outsourcing should sustain. Even so, Accenture has maintained the revenue growth guidance of 7-10% for the next fiscal year, which seems to suggest some caution, considering that it is expected to end the year with revenue growth of 14-15% and order bookings of around $28 billion.

Even so, investors in Indian IT stocks may not end up cheering these results since IT stocks already discount one-year forward earnings by 20-21 times earnings.

Source:http://www.livemint.com/2011/06/26210221/Accenture8217s-results-sugg.html

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Outsourcing Professionals to Look Beyond the Horizon at 2012 Summit

June 27th, 2011

With outsourcing opening up many new growth opportunities for organizations globally, the International Association of Outsourcing Professionals® (IAOP®) will look toward the future at its 2012 Outsourcing World Summit.

“The financial and economic crisis has reshaped and transformed the outsourcing industry,” said IAOP Chairman Michael Corbett. “It has also created never before seen opportunities.”

Themed “Outsourcing Beyond the Horizon: Turning Today’s Opportunities into Tomorrow’s Successes,” the 15th annual event will be held Feb. 20-22, 2012, at Disney’s Contemporary Resort & Conference Center in Lake Buena Vista, Florida.

The 2012 Outsourcing World Summit will address how to capitalize on these opportunities to maximize success at organizations and delve deeply into issues that are critical to today’s professionals and their companies.

During the three-day event, more than 700 professionals from around the world will come together to learn about the latest innovations and how to implement them; hear industry best practices and lessons learned from leading practitioners and visionaries; stay current on the latest outsourcing tools and technologies; and meet and evaluate vendors.

The event’s program committee currently is accepting proposals for presentations from outsourcing buyers, practitioners, advisors and researchers from across the profession to be delivered at the event.

Proposals for presentations are being sought for these seven educational tracks that will be explored at the event: customer experiences, outsourcing tools and technology, the management science of outsourcing, transition and governance, the new outsourcing horizon, emerging destinations and the future of outsourcing.

Proposals can be submitted online by July 15, 2011 and IAOP will notify submitters by the week of August 8, 2011 if their proposal has been selected. All presenters attend the Summit as IAOP’s guest and are invited to an exclusive speakers’ reception at the Summit on Feb. 19, 2012. For information, contact IAOP’s events manager, Amanda Corbett, at amanda.corbett@iaop.org.

Special lowest-price rates are being offered until July 15. For more information, visit the 2012 Outsourcing World Summit site.

Source:http://www.theopenpress.com/index.php?a=press&id=108457

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