Archive for July, 2011

We’re outsourcing our memories to search engines

July 18th, 2011

Remember last week when Apple co-founder Steve Wozniak said that “every time we create new technology we’re creating stuff to do the work we used to do and we’re making ourselves less meaningful, less relevant”?

Of course you don’t. Why would you, when you could always find that information online?

Here’s a perfect example of what Woz was talking about. From the International Business Times:

Columbia University psychologist Betsy Sparrow and her colleagues conducted a series of experiments, in which they found that people are less likely to remember information when they are aware of its availability on online search engines. In a way, Google and the Internet use in general have offloaded memory demands from our brain onto the machines.

“Our brains rely on the Internet for memory in much the same way they rely on the memory of a friend, family member or co-worker. We remember less through knowing information itself than by knowing where the information can be found,” said Sparrow.

IBT tries to reassure readers that this “doesn’t mean that we are becoming dumb because of Google” (though the jury is out on Facebook, ha ha!), noting that Sparrow says our brains merely are trying to be efficient and that they are “still fully capable” of remembering important information.

I’m not so sure. Let’s say you decide, for efficiency’s sake, to stop biking five miles to work every day, choosing instead to drive. If you don’t compensate for this loss of physical activity, won’t your muscles become less conditioned, less able to rise to the occasion when required?

I know the brain is an organ and not a muscle, but countless studies have concluded that, for your brain to remain sharp, it essentially needs to “work out,” to be stimulated.

One might argue that storing little bits of information in your brain hardly counts as “stimulation,” but one would be wrong. Memory is an important part of a healthy brain’s functioning, along with its ability to concentrate, solve problems and adapt.

That’s not just my amateur theory. Researchers at McGill University last year produced three studies suggesting that the excessive reliance by drivers on GPS devices may adversely affect their brains’ functioning, particularly the hippocampus.

Source:http://www.itworld.com/software/183647/were-outsourcing-our-memories-search-engines

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ISRO to scale up outsourcing to industries in rocket-satellite areas

July 18th, 2011

Indian space agency ISRO would significantly scale up outsourcing to industries to fuel the quantum jump in the programmes being undertaken by it and has mooted a risk-sharing model, its chairman K Radhakrishnan said on Monday.

He said more than 500 industries (micro, small, medium and large) already account for 60 per cent production of the space agency’s programme and their share would further go up.

Indian Space Research Organisation (ISRO) is witnessing a “quantum jump” in the production of rockets (Polar Satellite Launch Vehicle) and satellites, in the last two-three years

Source:http://articles.economictimes.indiatimes.com/2011-07-11/news/29761078_1_isro-polar-satellite-launch-vehicle-foreign-satellites

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TCS chief upbeat amid challenging market

July 18th, 2011

N Chandrasekaran is in an upbeat mood as he relaxes on a leather sofa in his office overlooking the lush, monsoon-soaked grass of the Azad Maidan in south Mumbai. The head of Tata Consultancy Services , India’s largest IT outsourcing group by market capitalisation, has just delivered a forecast-beating set of quarterly results.

Just days after rival Infosys warned the volatile global economy could slow client spending, TCS last week announced a 31% jump in first-quarter net profit to USD 532 m on revenue of USD 2.4 bn. The IT outsourcer said that it expected to see steady demand for its services by being “agile” and “entrepreneurial”.

Chandrasekaran says constant talk of the state of the global economy misses the point. Coming out of the financial crisis, customers are increasingly demanding a more tailor-made service. “Customers have a plan . . . if we don’t align to that plan there is no business,” he says.

TCS – whose clients span a wide range of sectors and include companies such as British Airways and Sony – recorded growth of 6-15% across all regions. Expansion has been broad based, and “all the major markets are in double-digit growth,” says Chandrasekaran.

Part of TCS’s recent strategy has involved expanding into fast-growing emerging economies. By establishing a presence in countries such as Brazil and Mexico, TCS can service existing international clients as well as local companies going global. It aims to increase emerging markets revenue to 30% in the next five years, from 17% now.

Growth could also come through acquisitions. TCS has a war chest of about USD 2 bn earmarked for buying rivals in markets such as Europe and Japan, says Chandrasekaran, though attractive targets are scarce. “The problem is not the price but whether it’s a strategic fit,” he says.

Yet as TCS looks positively ahead, analysts remain unsure about the outlook for the sector at a time when growth is slowing at Infosys, India’s second-largest outsourcer.

Nasscom, the Indian IT outsourcing industry body, predicts that revenue from the sector will rise at least 15% to about USD 70 bn in the year to March 2012.
But analysts point to key areas of concern. TCS, Infosys and number three Wipro face stiff competition from companies such as Accenture, IBM and Capgemini and analysts say above-inflation increases in wages could eventually erode the cost benefits of outsourcing to India.

Chandrasekaran insists Indian IT outsourcers remain competitive. This financial year TCS aims to take on about 60,000 people, on a par with last year. And while Chandrasekaran admits staff turnover is high across the industry, he says TCS is having no problem hiring.

Deploying those staff overseas has, however, become an issue of increasingly hot debate after the US last year raised the cost of applying for business visas from USD 320 to USD 2,000. The move came amid pressure on the Obama administration to protect jobs at home.

CLSA recently downgraded the Indian IT outsourcing sector to “underweight”, citing the visa issue as a factor. With rejection rates in the US currently running at almost 40%, up from 5% 18 months ago, CLSA sees “the visa issue fundamentally altering the business model for Indian techs”.

Chandrasekaran admits that any time a company has to spend money, “it hurts”. But, he says, the visa issue is “a single factor in the whole value chain” and the key is to “work the business model around it”.

Source:http://www.moneycontrol.com/news/business/tcs-boss-upbeat-amid-challenging-market_566185.html

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Banking troubles for BPOs

July 18th, 2011

The recent withdrawal of the UK bank Santander’s BPO outsourcing agreement with Mphasis over concerns about quality of service illustrates just one of the challenges the BPO sector faces in catering to the banking sector.

“The banking industry has been a driver of revenues for IT companies in the country. But this is not so with BPOs despite having a huge addressable market,” said Rohit Kapoor, CEO of BPO company EXL Service.

Rajesh Ranjan, research director at Everest Research, says the outsourced banking BPO market stands at around $12-16 billion, with traditional BPO service providers garnering just 15% of this market .

Source:http://articles.timesofindia.indiatimes.com/2011-07-15/strategy/29777100_1_bpo-sector-indian-bpos-infosys-bpo

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Mobile apps to drive IT growth in state

July 18th, 2011

While the previous decade may have seen business process outsourcing (BPO), knowledge process outsourcing (KPO) and software services leading IT growth in Gujarat, the next decade is set to witness a new vertical – mobile applications.

Thanks to the platforms like Android, Apple and Symbian that have got consumers hooked on to mobile applications, more and more players in Gujarat are joining the bandwagon, say industry players.

Currently, industry players see mobile application development at hardly two per cent of the total IT industry in Gujarat, which is estimated to be growing at over 15 per cent.
“As compared to last year, this year there has been tremendous increase in start-ups venturing into mobile application, unlike any other vertical. There are increasingly new players entering the mobile applications vertical in Gujarat. If the trend is anything to go by, the next decade will definitely see mobile applications leading the way for IT growth in Gujarat,” says Kaushal Mehta, president, The Indus Entrepreneurs (TiE) – Ahmedabad Chapter.

Seconding his thoughts is Chirag Patel, founder CEO of Ahmedabad-based Net4Nuts Limited. “The IT growth in Gujarat will be driven by mobile applications primarily because of landscape changes in telecom technology. Not only platforms like Android, Apple and Symbian are pushing up the standards and demand for applications, network connectivity has made sure more consumers using such applications,” says Patel.

A middleware technology company providing various Mobile Value Added Services to top mobile operators in India and S.E. Asia, Net4Nuts recently developed a mobile application that showcases TV schedule on mobile phones.

Other than consumers, it is also corporates and industry that seems to be thriving on mobile applications, say some players. “Applications that are required to be made available on cloud computing are also depending on the telecom industry to enable such uploads. Add to that, even corporates are increasingly seeking applications wherein they can see their revenue, sales, etc on mobile interface. Even localised marketing is also thriving in Gujarat on mobile applications which has led to a sudden growth in the vertical,” says Nikhil Jain, president and COO, Elitecore Technologies.

Moreover, according to Patel, availability of smartphones in Gujarat has also added to growth in mobile applications development in the state. “Smartphones which were three per cent earlier of overall mobile handsets market will now be 25-30 per cent. Moreover, people are discovering various usages of smartphones that has led to increase in demand for mobile applications,” adds Patel.

However, apart from mobile applications the other verticals that will lead growth of the industry include infrastructure management and cloud computing, says the National Association of Software and Services Companies (NASSCOM).

“Apart from mobile applications, there are other verticals that are going to add to the growth of IT industry in Gujarat. It is being observed that new age technology like infrastructure management, cloud computing and engineering services are grow consistently,” adds Rajiv Vaishnav, vice president, NASSCOM.

Source:http://www.business-standard.com/india/news/mobile-apps-to-drive-it-growth-in-state/442868/

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TMCnet Call Center Outsourcing Week in Review

July 18th, 2011

It’s the end of another week, and it was a good one for call center outsourcing news. So sit back and relax, and let us recap it for you.

TMCnet’s Jamie Epstein wrote that while the call center outsourcing market in Europe continues to expand, users that have consistently looked at cost as the greatest benefit of outsourcing are now looking at other factors including high-quality and value-added services. A recent article from BusinessIntelligence Middle East said that industries, including the public sector, travel/hospitality and retail/consumer packaged goods, will all continue to show record growth from the period 2011 to 2017.

TMCnet’s Susan Campbell wrote that in the customer service space, it’s not uncommon for a company to deploy call center outsourcing as a means to reduce their overhead and ensure optimal customer service delivery. The concept of call center outsourcing can mean a number of different things, including partnering with a company that leverages at-home agents through a virtual call center or moving operations to a site offshore.

TMCnet’s David Sims wondered this week what intelligent Web engagement might look like. David summarized a new white paper on the topic by Sitel, a call center outsourcing provider, called “Sitel Intelligent Web Engagement: A Social Engagement Model for Incremental Return on Customer Investment.”

Said David, “Basically if you’re using social media to either attract or interact with you customers, you need to read this white paper. And if you’re not, well, you probably need to read it even more.”

Also this week, the International Association of Outsourcing Professionals (IAOP) announced the 2012 Outsourcing World Summit to be held February 20-22, 2012, at Disney’s (News – Alert) Contemporary Resort & Conference Center in Lake Buena Vista, Florida. The 15th annual summit will focus on the future of outsourcing, especially in the present scenario when the financial and economic crisis has reshaped and transformed the outsourcing industry.
AP Telecom, a facilities-based telecom consulting and service company that provides call center outsourcing and cable system management, this week revealed some significant milestones the company has achieved since it launched in January, 2011. To start with, the company has added leading brands in the telecom space as well as consulting services segment. They include several call center outsourcing contracts and ISP customer wins. Some of them include Guam Telecom, Wharf T&T, Global Telecom Solutions and an Indonesian carrier, company officials said.

On the expansion front, call center outsourcing services provider StarTek has announced it plans to open a new call center in Honduras later this year. This will be the fourth foreign contact center StarTek has opened since 2009. The company already operates two call centers in the Philippines and one in Costa Rica in addition to more than a dozen in the United States and Canada.

Finally, TMCnet’s Brendan Reed wrote that in researching and deciding on whether to go hosted or premise-based for key contact center components: IVR, dialing and routing, one of the best sources of information could be your call center outsourcing provider, especially if they offer hosted platforms for in-house contact centers in addition to live agent services. To learn more, TMCnet.com reached out to global BPO firm TeleTech, which supplies onshore – including at-home – nearshore and offshore plus automated customer contact and hosted solutions for enterprises.

That’s all for this week. Visit us again next week for another recap of all the news in call center outsourcing that’s fit to print.

Source:http://call-center-outsourcing.tmcnet.com/topics/call-center-outsourcing/articles/197467-tmcnet-call-center-outsourcing-week-review.htm

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365Outsource.com Believes in the Philippines’ Edge on SEO Outsourcing

July 18th, 2011

365Outsource.com, the country’s leader in proving quality SEO outsourcing services, continues to prove the Philippines’ edge over other countries that provide SEO services as their clients undeniable rise to the top of search engine results. The Philippines has long been a contender for the top outsourcing destination in the world and with a 35% industry growth each year, it may soon be on top.

The Filipinos’ capability to deliver original and unique SEO content for BPO companies comes easily to them because of their grasp of the English language. The Philippines is the third largest English speaking country in the world after U.S. and Great Britain, with more than 110 million Filipinos trained and taught to understand, speak, and write English from kindergarten to graduate studies. Their education provides a good solid background to converse and communicated using English.

There is no doubt that 365Outsource.com has chosen highly qualified copywriter, SEO specialist, and online marketing experts as seen in all of their successful campaigns. This is deeply rooted to the fact that the Filipino’s command of the English language has a concrete relation to the training they received since starting school. Moreover, the Philippines has a close affinity to the American culture, making it easier for them to understand trends and ideologies of the U.S.A.

365Outsource.com is a full service SEO outsourcing company that provides turnkey online marketing solutions for any businesses of any type and size such as social media, link building, web development, content creation, and local marketing. 365Outsource.com is based in Makati City, Philippines, and is composed of dedicated and experienced SEO experts and copy writers lead by an in house American management. Their success with outsourcing SEO campaigns is because of English competent employees.

Source:http://www.openpr.com/news/183619/365Outsource-com-Believes-in-the-Philippines-Edge-on-SEO-Outsourcing.html

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