Archive for July, 2011

Outsourcing Industry Agrees that Government Should do More to Help SMEs Win Contracts

July 13th, 2011

Over two thirds (71%) of outsourcers and facilities management suppliers agree that the Government should do more to help smaller businesses win more of its work, according to a survey by Interim Partners, the leading provider of interim managers to the private sector.

The survey, which was conducted among Chairmen, CEOs and CFOs of some of the UK’s largest outsourcing and facilities management businesses, found strong industry agreement among 64% of respondents that the Government favours larger outsource companies when allocating contracts.

Mark Kitchen, Head of Practice for Business and Support Services at Interim Partners, comments: “Despite the Coalition Government’s attempts to improve outsourcing to SMEs, industry leaders agree that more should be done to help smaller bidders for Government work.”

“Whilst some contracts can only go to outsourcers that have reached a certain scale, there is the concern that too much of the outsourcing market will consolidate in the hands of just a few players.”

“Directors of mid-tier FM providers and outsourcers do not want to see the rapid consolidation within the sector that could happen if small providers are permanently locked out of the market for Government work. Many larger providers sub-contract some of their work to small, specialist providers so they want to see as healthy a supply chain as possible.”

Weak economy means margin squeeze

Every single survey respondent agreed that FM contracts are under more margin pressure than before the credit crunch.

Interim Partners explains that the poor performance of the economy and the timing of the Government’s austerity drive have put a squeeze on FM clients’ budgets.

Mark Kitchen says: “The squeeze on margins means that facilities management companies, as well as wider outsourcing providers, have to become more efficient than ever before in providing a high quality service.”

“Interim managers have a proven record of stripping out unnecessary costs to maintain margins and service delivery quality, even when clients are asking for a cheaper service.”

Government austerity drive likely to signal more work

Although margins are being squeezed, 79% of providers say they still are expecting more work because of the Government austerity drive.

Mark Kitchen continues: “It’s increasingly accepted that outsourcers and FM providers can help the Government to deliver a lot of public services more cost effectively than the Government can itself. As further cuts are implemented support services businesses are expecting an increase in demand from central and local government.”

New services for customers critical to future growth

The survey also reveals that 64% of outsourcers and FM providers expect growth to come from adding new service lines, rather than international growth (21%) or UK growth from existing service lines (14%).

Mark Kitchen adds: “Senior support services figures are saying that strong future growth is going to come from offering clients additional services, such as back office outsourcing, rather than selling to more customers in the UK or expanding overseas.”

“It is always difficult to launch a new service to customers because of the perception of inexperience in the market place but hiring an interim manager can really help. The business can market the interim’s previous experience of delivering the service to help it win new business. When the interim spearheads delivery of the service for the client they will also train up permanent staff.”

Source:http://www.sourcingfocus.com/site/newsitem/3819/

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NIIT Technologies Sets Up Joint Venture With Morris Communications

July 13th, 2011

NIIT Technologies Ltd. said Wednesday it has set up a joint venture with Morris Communications Co. to provide information technology and business process outsourcing services to the U.S. media company.

Morris will transfer its information technology staff and software to the joint venture.

“This partnership provides for integrated IT and BPO services to Morris Communications for an aggregate amount of $85 million over a period of five years,” NIIT Technologies said.

The New Delhi-based company will hold 60% in the joint venture–NIIT Media Technologies–which will also provide services to other North American media companies.

Source:http://online.wsj.com/article/SB10001424052702304911104576443434113002792.html?mod=googlenews_wsj

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Outsourcing of PF, insurance work in SMEs mooted

July 13th, 2011

The small and medium enterprises should be allowed to outsource their statutory obligations such as provident fund management, gratuity payments and insurance for workers to enable them to focus on their core business, Industry Ministry has proposed.

In a discussion paper, the Department of Industrial Policy and Promotion (DIPP) has suggested creation of new service entities to which most of the statutory compliances, under the labour laws for small and medium enterprises (SMEs), can be outsourced.

It said that the proposed entity could create a trust, as allowed under the Employee Provident Fund (EPF) Act.

The industry can have the option of asking the entity to provide pension in lieu of or in addition to the provident fund.

Similarly, the service entities could have its own medical facilities or could tie-up with other hospitals to guarantee the services required under the Employees State Insurance (ESI) Act. The move would not even need an amendment to the ESI Act since there is already a provision for such an option.

“The proposed concept implies that, short of assuming the criminal liabilities of the companies, most business related statutory liabilities can be assumed by this entity,” it said.

Under the proposal, the outsourcing service entities can double up as insurance companies and provide a job loss policy cover in case of retrenchment.

Giving the rationale for the proposal, the paper said that while large industries can engage professionals to comply with the statutory obligations, SMEs are largely single-man or family-managed entities. They do not have resources to employ full-time professionals to manage the legal compliances.
The paper also raised questions such as whether the business model was capable of attracting private sector participation and if the existing players in the insurance sector will be willing to take up the activity in addition to their present mandate.

“The new service entity…is expected to be more efficient, economical and financially better equipped to serve the interests of both the employers and the employees. The industry can then concentrate more on their core activities like production and marketing,” it added.

The paper said given the multiplicity of compliances, it becomes virtually impossible for SME units to fulfil all the obligations as required by law. The compliances range from remitting contributions to filing periodic returns besides maintenance of registers and records.

“As a result they are often forced to sidestep the burden of compliances by engaging casual/contract labour or resorting to more and more mechanisation,” it said.
Seeking comments on its discussion paper, DIPP has raised questions like requirement of a regulator for such entities and whether the Insurance Regulatory and Development Authority (IRDA) can be entrusted with the responsibility.

As an alternative to a policy for tackling job loss, the entity may opt for a sinking fund mechanism or operate a combination of a job loss policy plus a sinking fund on behalf of the industrial establishments, the paper said.

This entity could also take up the responsibility of other statutory payouts under other laws like disability compensation and compensations on account of accidents, injury or death, it said.

The paper said the proposed entity can constitute a profitable business model and can function on commercial lines.

“If a proper legal framework is put in place for such an entity, number of such entities can emerge which could provide competition and bring down the eventual cost to the industry, particularly the SMEs,” it added.

Further, the workers will also be saved from approaching multiple agencies requiring complex paper work and bureaucratic hurdles for getting their legitimate dues.
DIPP has sought stakeholders’ comments till Aug 16.

Source:http://www.moneycontrol.com/news/business/outsourcingpf-insurance-worksmes-mooted_565182.html

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Successfully Outsourcing Work In Your Business

July 13th, 2011

When you run a small business you can often feel the need to do everything yourself.

In order to save costs you assume that it is much better to do things yourself, rather than to hire an employee. In many cases this can be true.

However, there are times when getting help in various areas of your business can be really beneficial. If you really don’t want to hire an additional employee then why not consider outsourcing?
How Outsourcing Benefits Businesses

Your business could benefit in numerous ways thanks to outsourcing services. Perhaps the main benefit is the fact that it leaves you with more time to focus on more important aspects of your business.

You can outsource tasks such as payroll which leaves you with one less hassle each month. By not having to worry about payroll, you can take the time to analyze how your business is doing and what needs to be improved. Basically, outsourcing gives you the time that you need to expand and improve your business. This in the long term will earn you more money.

Another advantage is that the person/business that you outsource your work to will be skilled in that area. They will potentially be a lot more skilled than you are. This means that they will carry out the tasks much more professionally and efficiently than you could by yourself. It can be worth paying a little extra money to get much better results.
Planning the Work Which Needs to be Outsourced

Before you agree to outsource parts of your business, make sure that you know exactly what needs to be done. Write a list of the areas that you are not currently great at. Is there one particular area that you are not excelling in?

Perhaps you really struggle with advertising? Or maybe hiring and firing is more your problem? When you have a list of the areas of your business that can be improved, it will help you to give better instructions to the remote worker and to improve the areas that actually need extra assistance.
Make Sure to Compare Different Outsourcing Services

When you look into outsourcing, you will find that there are two main choices.

Firstly there are individuals that typically work on a freelance basis. Then there are outsourcing companies. These will usually consist of a few employees who are skilled in different areas of business. One could be a skilled accountant, while another may be an expert in marketing. If you are looking to outsource a few different tasks then a company could be the best option. If you are looking for the cheapest prices then an individual freelancer may be the best choice.

No matter whether you choose an individual or a specialist business, it is important to compare your options.

Look at testimonials if you can and see whether other people recommend them. If you are looking at businesses then you may be able to find online reviews about them. These will give you a good idea of whether the company is reliable and professional.
Will You Require Long Term Outsourcing Services?

You need to consider how long you want to use the services of a remote professional. Will it just be a temporary thing? If so then a freelancer could be a great option. They will often be able to cover seasonal work when your business is busier than usual.

If you are hoping that it is a longer term arrangement then you will need to find a company who can offer you a reasonable price. If you look at different companies you should find that some offer competitive pricing for long-term clients.
Sorting Out the Legal Aspects of Outsourcing

One thing that many business owners forget to do when outsourcing their work is to ensure that they have non-disclosure agreements in place. If your job entitles handling confidential information then you need to make sure that you can trust the outsourcer.

If they do something that compromises your customer’s data then it will be you that mainly pays for that mistake. It could potentially ruin your business. Therefore you need to ensure that you make the outsourcer sign a non-disclosure agreement before any work swaps hands.

Another legal aspect of outsourcing is making sure all of the work completed belongs to you. If for example, you outsource your writing work, will you receive full copyright? Many people assume that the work will automatically belong to them once it has been completed. However, this really isn’t always the case.

You should always make sure that you are covered in case of theft or damage to your business. The consultant could make a mistake and you need to ensure that you are not held accountable for that mistake. These are the main three legal aspects of outsourcing that you really need to understand. If you don’t then it could have serious repercussions. If in doubt call in a pro.
Why Cost Isn’t the Most Important Factor

You will no doubt be looking to save as much money as you can on outsourcing. This can lead you to consider hiring really cheap services from professionals in India, the Philippines, and other far corners of the world. Before you do, it is important to understand that these professionals will not always provide you with the best quality work.

Just because someone comes from another country it doesn’t mean they won’t do a good job. In fact often they will, but sometimes things get lost in translation, so you need to be certain your outsourcer properly understands what you want from them before they start working for you.

While cost is an important factor when choosing an outsourcer to work with, it shouldn’t be the only factor you look at.

Take a look at their portfolio and the results that they have created. Look at the references and research their reputation. If they produce great quality work and a really low price then by all means, hire them instantly. However, you will often find that with outsourcing, you do get what you pay for.

Source:http://www.resourcenation.com/blog/successfully-outsourcing-work-in-your-business/32876/

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New space race: Orbital outsourcing to fill shuttle void

July 13th, 2011

When Atlantis launched Friday, it had one primary mission: resupply the International Space Station. And when it returns to Earth, another spaceship is ready to take on that mission — for a profit.

A California firm has both a rocket and a $1.6 billion NASA contract that could have it supplying the ISS by the end of the year. Within the next six months, SpaceX plans to make its first test dock with the orbiting lab and deliver supplies, a major step in NASA’s strategy to remain in space without a spaceship of its own.

“We see Dragon and Falcon 9 as inheriting the Shuttle’s legacy,’’ SpaceX spokesman Bobby Block said of the company’s capsule and rocket, both built using nearly $300 million in NASA seed money.

The shift from NASA-owned ships to essentially rented vessels has sparked a wave of worry over the future of space travel in general. Perhaps nowhere is the anxiety more pronounced than in Brevard County, the heart of Florida’s fabled Space Coast.

Through attrition, layoffs and canceled contracts in a process that began in 2008, the retirement of the shuttle program is expected to cost the region $2.8 billion in economic activity, and about 13,000 jobs. United Space Alliance, a consortium of private contractors responsible for many of the shuttle operations, told Florida regulators they plan to eliminate more than 1,900 jobs within the next six weeks alone.

NASA promises the private-sector space flights will be a temporary break in the agency’s pursuit of cosmic destinations.

A fledgling NASA program would build a new ship capable of returning to the Moon or landing on an asteroid. Both are seen as potential midway points for a manned mission to Mars. That kind of undertaking would likely bring the Space Coast its third big windfall, following the heydays of the Apollo and shuttle programs.

Until then, though, a certain amount of hope rests on spaceships for hire.

“That’s our opportunity to create more opportunity for jobs post-shuttle, where in the Apollo days we didn’t have that chance,’’ said Lynda Weatherman, head of the Economic Development Commission for Florida’s Space Coast. She was referring to the lean years at the Kennedy Space Center, as the United States ended its Moon missions on Apollo rockets while gearing up for the shuttle trips to Earth’s orbit.

“There is work to be done,’’ she said. “The space station is there.’’

Space “tourism” gets much of the attention when it comes to private spaceflight. Richard Branson’s Virgin Galactic has already collected $57 million in deposits for flights 60 miles into the sky, high enough to both experience weightlessness and see the Earth’s curvature, a spokeswoman said. The spacecraft is going through tests before it can make an inaugural flight; tickets cost $200,000.

But replacing the shuttle has prompted a more high-stakes space race as companies compete to snag lucrative delivery contracts — both cargo and crew. Until private firms are cleared for human space travel, NASA plans to pay Russia to bring astronauts to the space station. The cost should be about $65 million per seat. SpaceX is testing a vessel it says can do the job for about $20 million per passenger.

Even the space program’s biggest supporters concede private companies can probably put payloads and astronauts into orbit faster and cheaper than NASA can. Space flight has gotten routine enough that the margins are squeezable.

It’s really not rocket science any more,” said Dale Ketcham, director of the Space Research & Technology Institute at KSC, a research center run by the University of Central Florida. “It’s still dangerous. It’s important. It’s not cheap. But we’ve been doing it for 50 years. The Russians have been doing it longer. The Chinese can do it. The Indians will be doing it in two years.’’

SpaceX is run by Elon Musk, the founder of PayPal, the leading processor of online transactions. Among its competitors for NASA contracts for human spaceflight: Blue Origin, a company based in Washington State and backed by Jeff Bezos, founder of Amazon.com. NASA awarded Blue Origin about $25 million in seed money to help develop a spaceship for the post-shuttle era.

Two other companies are in the running to take over the shuttle’s delivery route to the ISS: Sierra Nevada Corp., of Sparks, Nev., and Boeing, long one of NASA’s primary contractors.

“The space shuttle had its job. It was like a big moving truck,’’ said Sierra Nevada Chairman Mark Sirangelo, referring to the shuttle’s central role in assembling the ISS. “Now you’ve moved into your house. You just want an SUV to get you around town.’’

While workers at the Kennedy Space Center prepared Atlantis for the final journey to the ISS, heavy equipment operating just outside the gates were beginning to clear the way for the spaceport’s commercial future. Veiled in clouds of dust, bulldozers and dump trucks spread fill along a spur road called Space Commerce Parkway, laying the foundation for what NASA is calling Exploration Park.

“I assure you,’’ said Jim Ball, the NASA executive charged with leasing Exploration Park, “there will be life at Kennedy Space Center after the shuttle retires.”

But will there be wanderlust? That’s the question looming over NASA’s move toward private spacecraft. By relying on companies like SpaceX to get astronauts into orbit, critics say, NASA risks losing the talent required to land a human on Mars. Even worse: What if China gets there first?

“There aren’t too many people in the country who can do these sort of things,’’ said George Cecala, press secretary to Rep. Bill Posey, a Republican from Brevard who worked as a NASA contractor in the early 1970s but was laid off when NASA ended the Apollo program.

Under pressure from lawmakers in Florida and other states with large space industries, NASA is pursuing a vehicle that would let it bring astronauts to the space station in the event a private contractor can’t. Known as Orion, the “multi-purpose” vehicle’s main function would be to transport astronauts beyond Earth’s orbit for the kind of budget-busting missions that defined America’s space program since the 1960s. “There is no money in space exploration,’’ said Ritch Workman, a state representative from Melbourne and chair of the Florida Space Caucus. “There is no money for SpaceX to say, ‘You know what, let’s go check out the Moon.’ ’’

But advocates of NASA’s commercial contracts see the agency fueling a new wave of entrepreneurship in space. Bigelow Aerospace, owned by the founder of the Budget Suites hotel chain, is counting on a private craft to haul customers to a space station it is already trying to lease.

“We will provide a comprehensive turn-key experience including our clients’ transportation and on-orbit needs,’’ reads Bigelow’s website. “Whether you are a sovereign nation developing an astronaut program, a corporation interested in microgravity research, or an individual with a desire to experience space, we can help you achieve your goals.’’

Spacecraft companies think they can leverage NASA dollars into a larger portfolio of private clients, from satellite operators to zero-gravity vacation homes.

“NASA is like the anchor tenant at the mall,’’ said Sirangelo, chairman of Sierra Nevada. “They’re the Niemans that comes in and sign the big lease, and you can build the mall around them.’’

Source:http://www.miamiherald.com/2011/07/12/2311141/orbital-outsourcing-hopes-to-inherit.html

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IBM bags 10-year IT solutions deal for Bharti Airtel’s africa operations

July 13th, 2011

The world’s fifth largest telecom company, Bharti Airtel, awarded a 10-year contract to tech giant IBM for providing IT solutions to its employees in 16 countries in Africa, the telco said in a statement on Tuesday.

This is the second 10-year contract between the two over the last few quarters. In September last year, IBM got a $1.5-billion contract from the telco for managing its information technology requirements across 16 countries in Africa. Bharti had said that the deal would help it scale its network and systems to 100 million customers by 2012.

In the new deal, IBM will provide services to Airtel employees across Africa in French and English, the dominant languages used there, apart from help desk oriented support that will enhance employee efficiency and convenience.

Outsourcing of all key operational functions, a concept pioneered by Bharti Airtel, is the key to the telco’s low-cost high-volume business model that enabled it to build a subscriber base of over 167 million customers in India. For Indian IT firms, this deal marks yet another lost opportunity to showcase their capabilities in the big league.

Either company did not disclose value of the contract that was signed in the first quarter of 2011. IBM will also implement and maintain standard operating environment, using state-of-the-art platforms, tools and management processes.

In other words, the tech company will upgrade software and allied tools to be used by employees on helpdesks. The consolidation of Airtel’s helpdesks is expected to bring about greater cost savings and efficiencies through streamlining of the processes for addressing IT operational issues. Airtel currently has over 44 million customers across 16 African operations and is targeting 100 million by 2015.

Outsourcing of key operational functions has been key to Bharti Airtel’s low-cost, high-volume business model that has helped it to build a subscriber base of over 140 million customers in India. Replicating this model in African operations will be the key to the profitability of Bharti’s loss-making African operations, which it bought from Kuwaiti telco Zain in a $10.7-billion deal.

“This agreement enables us to provide the best IT capabilities to our employees with a focus on making innovative mobile solutions available across Africa,” Bharti Airtel Chief Executive Officer (International) and Joint Managing Director Manoj Kohli said.

IBM is already managing Bharti IT operations in India, Sri Lanka, Bangladesh and 16 African countries. It will also include an enhanced information enterprise security solution centered on customer data privacy.

Bharti Airtel and IBM’s relationship began in 2004, when the telecom operator selected IBM to handle IT and applications for its entire network in India. “This latest agreement will bring enhanced efficiencies to benefit customers, employees and business partners of Bharti Airtel,” IBM general manager (growth markets) Bruno Di Leo said.

Source:http://economictimes.indiatimes.com/tech/software/ibm-bags-10-year-it-solutions-deal-for-bharti-airtels-africa-operations/articleshow/9205775.cms

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CIOs See Promise in Public Cloud Storage

July 13th, 2011

Three quarters of companies are either currently using or plan to use public cloud storage offerings. What’s more, all organizations with more than 500 employees are using or planning use of public cloud storage, mostly for e-mail, data protection and front-office applications like CRM, especially SaaS-based CRM solutions such as Salesforce.com.

That’s the upshot of a recent survey of 133 CIOs/CTOs and their operations staff in North America conducted by SNIA (Storage Networking Industry Association) and our industry analyst firm, Storage Strategies NOW. The survey paints a picture of a technology that’s poised for takeoff — if providers can overcome user apprehension over two big concerns: security and performance.

Anand Kapoor, vice president of technology of WNS Global Services, a business process outsourcing firm in Mumbai, India, puts it this way. “Generally you see two sets of early adopters: smaller enterprises and SMBs that cannot afford the redundancy that an enterprise-class infrastructure would cost, and larger enterprises that need rapidly scaling infrastructure that is managed by organizations with the core competencies related to storage,” says Kapoor.

Making the Cloud Storage Case

In a way, public cloud storage is like any outsourcing decision. Companies are faced with ever increasing storage requirements, many of which imply permanent retention of archives. So is it better to leave long-term storage management for generic applications like e-mail and CRM to external organizations whose primary business is providing those services, leaving IT more time to focus on critical business applications? Clearly, many CIOs and CTOs believe it is.

Cloud access appliance manufacturer Nasuni’s CEO, Andres Rodriguez, likens public cloud storage to an electric utility. “You wouldn’t try to build and manage a power generating station in your back yard, so why try to recreate the economies of scale that the cloud storage provider has available?” he asks.

Speed of deployment is another issue, says Hisam Ahmad, global head of architecture and engineering for T-Systems, a hosting service provider in Bonn, Germany, which both uses and provides cloud storage access. “It takes time for an IT organization to plan for increased data center infrastructure, find a vendor and finance a storage acquisition, and then it has to wait months for installation,” he says. “We are seeing end-user organizations going around IT and directly contracting cloud storage and using it within days if not hours.”

Potential Cloud Pitfalls

With many good reasons to deploy public cloud storage, what’s the downside?

Fear of security breach, loss of control and access to critical data are major concerns, according to the SNIA/SSG-NOW study. Perpetuating these issues is the lack of a standard for public cloud data interchange. Each provider has its own version of an HTTP command structure that is foreign to existing applications. Modying existing applications to use a proprietary public cloud is not feasible, so this relegates public cloud to only those applications that are already cloud ready.

SaaS providers and Microsoft, for its Exchange email offering, have transparent interchanges developed and massively deployed, for example. Likewise, data protection and disaster recovery products that have a public cloud interface are available from a number of vendors and cloud service providers such as Nasuni and TwinStrata.

WNS Global is addressing the security issue, according to Kapoor. “At WNS, our primary concern is the security of data. All customers are segregated first at the network level and then, using technologies such as Multi-stor, we make sure there is complete segregation at the storage level,” he says. “As a result there is no part of the infrastructure that overlaps between customers.”

So what will it take to make cloud storage viable for applications beyond e-mail, CRM and data protection? The answer is simple: Cheap bandwidth.

As tablets and smart phones become everyday business tools, new applications in many organizations will embrace browser-based HTTP application interfaces to primary storage. As more of these devices are deployed in business-critical applications served up over the Web, in a way, cloud storage automatically becomes primary storage, particularly if the storage is not maintained on the local device.

This is a good thing, until you run out of bandwidth. SSG-NOW is involved with a number of companies that are working at various levels within the TCP/IP infrastructure and it is our opinion that there is plenty of headroom in the existing and developing network infrastructure to handle the increased loads that the new generation of client devices will require.

In Search of a Standard

In addition to bandwidth, respondents to the SNIA/SSG-NOW survey were adamant that standards development is essential. Nearly four out of five respondents (78 percent) indicated that standards were either very important (47 percent) or important (31 percent) to their future deployment. The greatest support (53 percent) was for the SNIA CDMI (Cloud Data Management Interface) standard.

This support notwithstanding, it is our opinion that the work being done by the Open Stack interest group — supported by Dell, Rackspace, NASA, Citrix, Cisco, Canonical and over 50 other organizations — will deliver the most useable interface code the soonest, offering a de facto standard that is likely to precede ISO standard adoption by years. The code can be obtained under the Apache 2.0 open source license. (Information on the organization can be found here).

Short of widespread adoption of a standard set of interfaces, cloud storage users have access to a number of virtual and physical appliances to connect their existing systems using block storage or file storage interfaces. These provide several advantages.

First, the appliance provides an interface to cloud storage as if it is any block or file storage system. Second, an appliance that provides a transparent interface to a number of cloud service providers is an insurance policy against either technical or contractual difficulties with a service provider. This has been referred to as the Hotel California syndrome – you can check out but you can never leave.

Finally, these appliances offer WAN acceleration features like compression and network flow optimizations that address the bandwidth cost issue.

With increased pressure to provide more storage at lower or similar capital and operating expenses, the catalyst to adopt a public cloud strategy will continue to increase adoption across organizations of all sizes.

Source:http://www.networkworld.com/news/2011/071211-cios-see-promise-in-public.html?page=1

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