Archive for July, 2011

Brooks Macdonald reaps benefits of outsourcing

July 28th, 2011

Discretionary funds under management totalled £2.97bn in the first half of the year, an increase of 6 per cent on the first quarter of 2011 and up by 36 per cent compared to the first half of 2010.

Chris Macdonald, chief executive of Brooks Macdonald, said: “This has been another period of strong growth in funds under management. We continue to benefit from the support of our existing professional connections as well as a steady growth in new relationships as more firms seek investment outsourcing solutions.

“We have continued to recruit intermediary sales managers and investment managers and have the resources in place to support our ambitious growth strategy.”

Matthew Rich, independent financial planner for Avon-based Alan Seward Financial Services, said IFAs were increasingly moving away from picking their own funds and opting to outsource investment management.

He said: “It is almost a full-time job to manage money so advisers are now concentrating on risk-profiling their clients and bringing in the right experts to manage money. Because of treating customers fairly, it is now more about building a proposition that is robust in terms of compliance and it makes more sense to outsource to a discretionary fund manager such as Brooks Macdonald.

“We stopped picking individual funds for clients five years ago. Now we put clients with a discretionary fund manager or a managed portfolio service.”

Mr Rich added that his firm has received marketing information from a huge number of companies who have launched new discretionary fund manager services or model portfolio services.

He said: “Everyone has realised this is the way the industry is going. There are dozens of them out there.”

Source:http://www.ftadviser.com/FinancialAdviser/Investments/News/article/20110728/2667ecbe-b381-11e0-a6c3-00144f2af8e8/Brooks-Macdonald-reaps-benefits-of-outsourcing.jsp

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Setting the story straight on outsourcing

July 28th, 2011

Rick Blasgen of the Council of Supply Chain Management Professionals recently floated the idea of assembling some of the group’s more senior members to talk about the profession and how it progressed to where it is today. Personally, I think it’s a wonderful idea. It’s not just that a look back at the industry’s history would be interesting; it would also be educational. Better yet, it would provide an opportunity to clear up a few myths and misconceptions.

For instance, there seems to be widespread confusion about the origins of outsourcing. A newly published white paper stated that “outsourcing was formally identified as a business strategy in 1989.” Also, last year I had a young consultant inform me it was “invented in 1990.” This came as something of a surprise to me since I’ve been involved in some form of outsourcing since the early 1960s.

While outsourcing has gained renewed emphasis in the last 20 years, the practice can be traced back almost as far as one would care to research it. I think it’s important to set the story straight.

In his book Warehousing Profitably, Ken Ackerman suggests that one of the first business logistics arrangements is described in the Bible (Genesis, Chapter 41). The passage he cites is an account of how the people of Egypt prepared for the predicted seven years of famine by stockpiling crops in public storehouses for distribution during the lean times. In Europe, a number of logistics service providers (LSPs) can trace their origins back to the Middle Ages. The first commercial warehouse operations were established in Venice, Italy, in the 19th century and served as collection and distribution points for merchants from all across Europe. In a nutshell, any person or firm that has ever subcontracted an activity has outsourced.

As for more recent history, the 1950s and 1960s saw an upsurge in the outsourcing of warehousing and transportation. The relationships, for the most part, were short term, but a few companies—like DuPont and Quaker Oats—engaged in long-term outsourcing agreements. During the 1970s, manufacturers placed heavy emphasis on cost reduction and improved productivity. Longer-term relationships became more common, particularly in the warehousing area. Single-tenant facilities were built and operated by warehouse companies in major markets across the United States.

The 1980s brought a wave of mergers and acquisitions, and in many cases, firms found themselves saddled with more DCs than they could possibly need. Consolidation became a necessity, and many of the new facilities were outsourced. By 1990, corporations were showing increased interest in contracting out any activities that weren’t directly related to the company’s core business. More and more companies came to realize that the real competitive edge was to be found in enhanced customer service and relationships, and many turned to outsourcing as an effective method of accomplishing this.

The end of the decade saw a flurry of mergers and consolidations among LSPs, and users of these services found themselves dealing with different companies and individuals, as well as different cultures. Mergers introduced larger, and in many cases, foreign entities into the outsourcing equation. Many of these alliances were a response to the increasing global needs of outsourcing firms.

The first decade of the 2000s brought us a bigger and better industry with more sophisticated providers and expanded services, particularly in the technology area. Today, the industry continues to expand, and concepts such as vested outsourcing are beginning to take hold.

But let’s not forget our roots. In the words of philosopher and essayist George Santayana, “Those who cannot remember the past are condemned to repeat it.”

Source:http://www.dcvelocity.com/articles/20110727history_of_outsourcing/

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Property tax increase, job outsourcing upsetting

July 28th, 2011

I just received our property tax notice. As I reviewed it, the local entities have it all figured out. Last year, our property value went down, but taxes went up. This year, our property value stayed the same, but taxes went up. In years prior, our property value went up, and taxes went up. So, regardless taxes go up. If you appeal, they don’t care, because everything is up and they are always right. In their world, appetites for taxes are insatiable. I would love to live in this world of theirs, because I am sure in their world, raises in personal income are given frequently. They just keep biting the hand that feeds them and unfortunately that hand will soon be gone if they keep going.

As for our federal government, they have been spending all this money to create jobs, but now, NASA has to cut back, so 9,000 space workers are now unemployed, because we have no money for space projects, but in the same stroke, we are now sending 55 million dollars to Russia to have them launch our projects and supplies into space? Sure looks to me like the government is shifting our jobs to foreign countries now, the same thing they accuse private corporations of doing. Government can create jobs in other countries, but they cannot create any here. Yes, they are in their own world too. It’s time for them to wake up and get real.

Source:http://www.standard.net/stories/2011/07/27/property-tax-increase-job-outsourcing-upsetting

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Defending outsourcing could cost Costa Mesa $250,000 in legal fees

July 28th, 2011

It could take two years in court and cost the city more than $250,000 to defend its proposal to outsource multiple city jobs, according to court filings by Costa Mesa’s attorneys.

The city has spent more than $10,000 defending a lawsuit from the Costa Mesa City Employees Assn. and is tapping law specialists to handle the matter in the future, Assistant City Attorney Harold Potter, who is with the Jones & Mayer law firm, wrote in a July 14 court filing.

Jones & Mayer is passing the case over to San Francisco-based Hanson Bridgett LLP, which charges between $295 to $325 an hour — an amount “reasonable within the community due to their labor specialization,” Potter wrote.

In contrast, Jones & Mayer bills $175 an hour.

The city has already spent hundreds of thousands in its outsourcing effort.

Earlier this year, the City Council budgeted $250,000 for consultant contracts and has since extended some of the contracts for interim department leaders, experts to handle departmental cuts and a communications director to supply transparency and handle an inevitable backlash from workers and members of the public.

Though the city is looking to outsource more than 40% of its municipal government jobs to save money, other city departments are expanding. The city increased its budget for legal costs, with city officials attributing some of that to the lawsuit with CMCEA.

“It is anticipated that the total attorney fees and costs incurred by the city of Costa Mesa in defending this matter, through trial, will crest $250,000,” Potter wrote. “It is further anticipated that this action will take two years to reach its final determination.”

CMCEA attorney Richard Levine agreed that the lawsuit would have to go to trial because the issue at hand — the legality of outsourcing Costa Mesa’s services to private companies — is without a middle ground.

“That’s why the association was compelled to seek a judicial intervention,” he said. “My feeling is it’s likely this case would be brought to trial well within two years.”

Source:http://www.dailypilot.com/news/tn-dpt-0728-lawsuit-20110727,0,1271485.story

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Most IT Managers Say Their Small Business Needs Technology

July 28th, 2011

In what may come as interesting technology news for entrepreneurs, a new survey from HP of more than 500 small business IT managers shows that 93 percent of companies have placed cost concerns over concerns about new technology

In what may come as interesting technology news for entrepreneurs, a new survey from HP of more than 500 small business IT managers shows that 93 percent of companies have placed cost concerns over concerns about new technology. The managers said this lead to 89 percent of these companies experiencing IT-related problems.

IT managers at cost-conscious companies said their top three problems were low-performing hardware, out-of-date hardware and unreliable hardware leading to a loss of productivity and less-than-efficient computer efficiency.

“The survey findings confirm that budget-constrained small businesses are playing tug of war when it comes to balancing smart IT purchasing decisions and their budgets,” said Stephen DiFranco, senior vice president and general manager of HP’s Personal Systems Group.

A post on Computer Weekly’s website quotes Keiichi Nakata, a reader in social informatics at the University of Reading’s Henley Business School in saying that employers have to keep their technology systems up to date to attract younger employees. Nakata said young graduates are surprised that common technology they use every day in college is not more frequently used in business.

Source:http://www.gaebler.com/News/Small-Business-Technology/Most-IT-managers-say-their-small-business-needs-technology-updates-800562217.htm

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Lack of Adequate Internal IT Support Primary Driver for Growth in Managed Services Among India SMBS

July 28th, 2011

India SMBs’ IT investments show healthy growth, as businesses leverage technology to facilitate business operations. However, India SMBs are faced with a challenge in terms technology management, with less than a quarter of Indian SBs (companies with up to 99 employees) having full-time, internal, dedicated IT employees to manage their technology infrastructure. Although nine in ten MBs (companies with 100-999 employees) do have some internal IT staff, they are frequently caught up with troubleshooting and “dousing fires” on routine issues instead of using IT advantageously to foster greater business growth. In the face of tighter economic conditions and in a bid to getting lean, remotely managed information technology services (RMITS) show a high uptake amongst India SMBs. According to AMI-Partners’ 2011 India Managed Services Study, the opportunity for RMITS will increase by a healthy 23% (CAGR) through 2015.

In the past year, some of the pain points India SMBs experienced were reduced revenues, restricted cash flows and slow payment realization. Coupled with this, the economic environment has become more competitive and cost efficiencies are now a priority area. By outsourcing their IT management, India SMBs are assured of guaranteed service levels with an OPEX model rather than a CAPEX model, thereby limiting total risk.

“No doubt, RMITS offer best of breed service,” says Rati Ghose, Director Market Insights at AMI-Partners. “It includes 24X7 support at reduced costs and a whole bouquet of offerings which would otherwise be out of the reach of India SMBs. Manageability is also better as these SMBs now have one person to talk to instead of dealing with multiple vendors.”

For India SBs the main IT challenge lies in the initial buy in and putting processes in place. In the case of India MBs, who have an internal IT team, the challenge primarily lies in server management, and the everyday handling of ongoing user and hardware issues. “India MBs are turning to RMITS to assist them in keeping up with alerts and basic infrastructure maintenance, thus freeing their internal IT teams to manage more sophisticated solutions,” says Ghose.

India businesses in the 20-249 employee range are the ideal target market for RMITS services, notes Ghose. These businesses are caught in a situation where their usage of sophisticated IT solutions is increasing rapidly, leaving their internal teams unable to cope with the complexity of their infrastructure. They have a latent need for expert third-party support. “In their business context,” continues Ghose, “RMITS almost appear to be a panacea for their business challenges—lack of financial resources, lack of skilled IT staff, need for IT to promote business growth and serve as an engine of growth.”

Related Study

AMI-Partners’ 2011 India Managed Services Opportunity Assessment study highlights the market opportunity for managed IT services in India – from the perspective of the small and medium business (1-999 employees), Large businesses (1000+ employees), end-customers as well as various providers. The report focuses on managed IT services that are delivered based on a recurring fee model (rather than break-fix), and includes the following components: managed PC, managed server, managed network, managed application, managed storage, managed security, managed communications, help desk and others. Based on AMI’s annual surveys of SMBs, LBs and Channel Partners in India, the studies track a broad spectrum of issues pertaining to budgets, purchase behaviors, decision influencers, channel preferences, outsourcing, service and support. Also covered are detailed firmographics and critically important technology attitudes and strategic planning priorities.

This industry report covers:

SMB & LB end-user RMITS demand-side drivers
Description of emerging ecosystem and profiles of key players, including IT vendors, telecom companies, distributors, retailers/e-tailers, and local channel partner MSPs that are offering these managed IT services; and
Detailed market sizing and forecasts through 2015 by components

Source:http://www.sys-con.com/node/1922878

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BSP official calls for economy less reliant on BPO

July 28th, 2011

The economy should pursue a development plan relying less on business process outsourcing (BPO), even if it has substantially boosted the services sector over the past decade, a ranking central bank official said.

BSP Deputy Governor Diwa Guinigundo said that while it has been prudent to generate more and more BPO investments for the sake of generating jobs and boosting income, the economy should pursue generating much more investments in industries such as manufacturing.

BPO investments, which are a type of non-equity mode (NEM) of investments, while easy to generate, are likewise easy to lose, according to Guinigundo.
Since companies could easily end contracts with outsourcing firms, jobs and income being generated by the BPO sector have been deemed less stable than those generated by industries.

“Let’s get more NEM investments, but let us create an environment where we can rely less on them and more on industries,” Guinigundo said.

He said this in agreement with comments from the World Investment Report 2011, launched on Tuesday, by the United Nations Conference on Trade and Development (UNCTAD).

According to the report, NEM investments have significantly contributed to the total foreign direct investments received by many developing countries like the Philippines.

The report said that in 2009, NEM investment activities worldwide generated about $2 trillion in revenues, adding that the figure for 2010 could be bigger.
“Cross-border NEM activity worldwide is significant and particularly important in developing countries. In most cases, NEMs are growing more rapidly than the industries in which they operate,” said the UNCTAD report.

The report also said, however, that while NEM investments have been helping drive economies of developing countries, heavy reliance on them carried risks.
“NEMs also pose risks for developing countries. Employment in contract manufacturing can be highly cyclical and easily displaced,” the report said.

The report also said some transnational companies might be outsourcing some of their job requirements to circumvent social and environmental standards.
The BPO sector, which includes the so-called sunshine industry that is the call-center subsector, has been credited for helping provide jobs over the past 10 years to offset weaker job generation in the past years by other sectors, such as manufacturing.

The Philippines last year surpassed India to become the world’s biggest call center player as more and more investments in the field were generated.

Source:http://business.inquirer.net/9115/bsp-official-calls-for-economy-less-reliant-on-bpo

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