Archive for September, 2011

Wells Fargo Named Best Trade Outsourcing Bank in Asia Pacific

September 21st, 2011

Announced today that it has been selected “Best Trade Outsourcing Bank in Asia Pacific” by Global Trade Review in the magazine’s inaugural “Asia Leaders in Trade” awards. Winners were selected based on votes collected across all regions and categories in the magazine’s online reader’s poll. Wells Fargo was recognized for its customer service and enhanced trade platform, which currently serves more than 150 global financial institutions.

“We are honored the readers of Global Trade Review have recognized Wells Fargo. This award reflects our continued commitment to best serve our customers’ global trade and financial needs,” said Peter Connolly, head of Wells Fargo’s Global Transaction Banking Group. “Wells Fargo has developed the technology platforms and global network to successfully help our customers successfully build and manage their trade business.”

Wells Fargo, also recently named “Best Trade Bank in the USA” by Trade Finance magazine, provides a wide range of financial services to companies engaged in international commerce – both import and export — including middle-market multinational companies, large corporations, financial institutions and foreign-owned companies. Through the its International Group, customers have access to traditional trade solutions, including letters of credit, documentary collections, open account services, online trade management tools, as well as cross-border financing.

“We will continue to develop and enhance our business solutions as we remain committed to trade outsourcing,” said Steve Nichols, head of Wells Fargo’s Global Trade Services. “We want to thank Global Trade Review for this award and recognition of our strong commitment to provide the most technologically-enhanced trade solutions for our customers.”

Source:http://www.bradenton.com/2011/09/20/3509020/wells-fargo-named-best-trade-outsourcing.html

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Northern Trust Selected by RCM for Investment Operations Outsourcing

September 21st, 2011

Northern Trust announced today it has entered into an Investment Operations Outsourcing agreement with global asset manager RCM, a company of Allianz Global Investors. Under the agreement, Northern Trust will provide middle office services for RCM investment teams in three regions — Asia-Pacific, Europe and North America — on Northern Trust’s global operations platform.

“This innovative agreement supports RCM’s strategy as a truly global asset management firm, operating on multiple continents across six time zones to offer a range of investment solutions,” said Peter Cherecwich, head of Global Fund Services at Northern Trust. “We worked closely with RCM to understand their business priorities, and demonstrated our capability to deliver middle office services efficiently and consistently by leveraging our global technology architecture and operations expertise in markets around the world.”

Services to be provided under the outsourcing agreement, approved in July 2011, include post-trade execution support, trade processing and settlement, data management, reconciliations, portfolio accounting, client valuations and administration for teams based in Hong Kong, London and San Francisco. Northern Trust’s outsourcing services will also support RCM sales and relationship teams in Singapore, Taiwan, Tokyo and Frankfurt.

As part of the agreement, members of RCM’s operations staff in Hong Kong will join Northern Trust, where they will continue to support RCM as well as other clients that have recently selected Northern Trust to provide Investment Operations Outsourcing services. The additions significantly strengthen Northern Trust’s presence in Hong Kong and increase its asset servicing capabilities in the Asia-Pacific region.

“We selected Northern Trust to leverage the strength of its global operating model, which provides RCM with a platform for strategic growth while we continue to focus on investment excellence,” said Michael Hooper, Executive Chairman UK, Chairman of RCM Global Operations Group. “Northern Trust’s commitment to Hong Kong was also an important factor. We believe this agreement will strengthen our regional trading while providing a true ‘pass the book’ capability to support our global operations. We look forward to working with Northern Trust as RCM continues to grow in markets across the world.”

Source:http://www.marketwatch.com/story/northern-trust-selected-by-rcm-for-investment-operations-outsourcing-2011-09-21

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APNewsBreak: Ind., IBM blame other for suit costs

September 21st, 2011

Indiana’s legal bill in its lawsuit with IBM Corp. over a canceled welfare outsourcing contract could grow by more than half its original value, topping $8 million by the end of next June, state documents reveal.

Critics of the administration of Republican Gov. Mitch Daniels criticized the growing costs Tuesday while his press secretary and a spokesman for welfare administrators defended them.

The Family and Social Services Administration will pay as pay as much as $8.05 million through June 30 to the well-connected Indianapolis law firm of Barnes & Thornburg to represent it in the lawsuit with IBM under an amended contract approved Aug. 30 by the attorney general’s office. The original contract approved a year ago paid the firm $5.25 million over the same length of time

The firm’s attorneys on the case include longtime Republican activist Peter Rusthoven and Brian Burdick, the brother of Daniels’ deputy chief of staff, Betsy Burdick.

Indiana House Minority Leader Patrick Bauer, D-South Bend, called the higher costs “wasted money, good money after bad.”

“You wonder how many teachers got dismissed because of that $8 million, how many children didn’t get health care because of that $8 million,” Bauer said, referring to budget cuts the Daniels administration has made.

FSSA sued IBM to recover more than $400 million it paid before Daniels canceled the 10-year, $1.37 billion contract in 2009 amid complaints about the automated welfare system IBM had installed. The Armonk, N.Y.-based technology giant countersued for about $100 million for costs including computer equipment it claims the state has held onto.

Indiana Senate Minority Leader Vi Simpson, D-Bloomington, noted the contract amendment runs through only the current state fiscal year and that the costs could grow ever further at a time when FSSA is cutting services.

“When we’re spending $8 million or $10 million or $15 million or whatever this lawsuit will end up costing us … it seems to me that this if frivolous,” Simpson said.

The contract’s original terms called for FSSA to pay Barnes & Thornburg $5.25 million over the course of three state fiscal years ending June 30, 2012, but the amended terms show the agency paying $5.25 million through June 30, 2011, and the additional $2.8 million during the current state fiscal year that began July 1.

FSSA spokesman Neal Moore said IBM “is doing all it can to run up the costs in hopes the state will give up.”

“At IBM’s behest, electronic discovery has been massive and depositions extensive. It’s a tribute to containment efforts that costs are not more. The trial date is set and the state is not seeking to delay it,” Moore said.

IBM spokesman Clint Roswell said it was the state’s attorneys dragging the case. IBM wanted to go to trial next month but state wanted to wait until mid-April or early May. The trial expected to last three weeks currently is set to begin early next year in Marion Superior Court in Indianapolis.

“We hope that the State is indeed ready to go to trial as expeditiously as possible,” Roswell said in an e-mail message.

In a development earlier this month, IBM’s attorneys renewed their request to depose Daniels, a move Rusthoven said was “meritless.” Judge David Dreyer ruled in April that Daniels need not testify then, but left open the possibility he might be ordered to later.

Rusthoven is billing the state $475 per hour, Burdick is charging $405 per hour, and John Maley, a third attorney, is charging $465 per hour.

“This is a sweetheart deal from the get-go, and it just got sweeter for Barnes & Thornburg,” said Julia Vaughn, policy director for the government watchdog group Common Cause/Indiana. “It’s disappointing that they’ve come back to the public trough.”

Daniels’ press secretary Jane Jankowski, defended the administration’s use of the firm.

“They’re among the best in the business, and if there had been a conflict, the firm would not have been selected,” Jankowski said.

Barnes & Thornburg spokesman Ty Gerig said the firm would have no comment on the contract.

Source:http://www.businessweek.com/ap/financialnews/D9PSFH2O1.htm

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Broadridge Canada Showcases Business Process Outsourcing (BPO) Solution

September 21st, 2011

Broadridge Financial Solutions, Inc. (NYSE:BR) today announced that it is showcasing its Canadian Business Process Outsourcing solution at Sibos 2011. Broadridge’s Canadian BPO solution focuses on providing leading Canadian institutions with specialized and scalable staffing resources to support and enhance back-office, middle-office, front-office, corporate finance and accounting functions. A unique, industry-leading offering, Broadridge’s Business Process Outsourcing solution gives clients throughout the financial industry the flexibility to either fully outsource support of their entire operations, or just certain specific functions, thereby allowing them to take advantage of Broadridge’s best-in-class proprietary technologies and processing expertise.

This offering is an integral component of Broadridge’s focus on further extending the solutions available to its customers, and its ability to deliver the benefits of increased operational efficiencies and reductions in costs.

Michael Dignam, President, Securities Processing Solutions, Canada, Broadridge, said, “The Broadridge BPO model provides for a flexible solution, based on the specific operational support needs of each firm. The solution applies to any financial services firm, enabling them to benefit from Broadridge’s extensive subject matter expertise and proven track record in the financial services industry. Financial services firms can leverage Broadridge’s economies of scale regardless of the technology platform it operates on, as well as utilize both onshore and offshore processing facilities. Broadridge’s metric-driven, scalable BPO solution enables continuous process improvement and security resulting in reduced fixed costs and reduced infrastructure risks.”

Further information on Broadridge’s Canadian BPO solution is available at Sibos 2011, one of the world’s premier financial services events which is taking place in Toronto at the Metro Convention Centre from 19 to 23 September. Visit Broadridge at booth H134.

Source:http://www.digitaljournal.com/pr/425911

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PH can be outsourcing hub for mobile apps

September 21st, 2011

The popularity of mobile or handheld communication devices has created a huge demand for mobile applications around the world, and the Philippines is one of the countries well poised to take advantage of this trend.

At the sidelines of a Power Mac Center mobile app development seminar where he is the resource speaker, Ramon Pastor of Numlock Solutions said that, although the country is currently lagging behind the field of mobile apps for now, talented Filipino developers can very soon catch up and provide here and abroad a robust supply of apps for mobile platforms.

“Worldwide, demand is higher than the supply. That’s why we have to encourage developers to go into mobile apps to take advantage of this growth. The Philippines can well be on the world map for mobile apps. We want to tell the world that if they want apps, they can come to the Philippines,” Pastor said.

The country has a huge pool of software and application developers who have been supplying the requirements of the country’s global IT outsourcing industry mainly in the fields of web and enterprise solutions. Pastor said that they just have to shift focus from enterprise solutions to mobile apps.

“The opportunity is here. More people are realizing that they can do a lot with their mobile devices, and are not limited to calling, texting, or checking emails. Companies are beginning to know that they can have apps made for mobile platforms, which is not this popular before. Thus, demand for mobile apps in the next three to four years, or even next year or so, will just grow exponentially. And we are up to it,” he said.

Meantime, Pastor laments how, in the past, big-name companies have tapped foreign IT consultants to develop apps for them.

“They’re not aware that mobile app development exists locally. That is why we have to drive people to join the industry. Demand is so high, they just go abroad. We hope that next time, we will be able to take advantage of this demand.”

Attended by over a hundred and fifty participants, the free seminar is part of the 17thAnniversary activity of Power Mac Center.

Power Mac Center Marketing Manager Joey Alvarez said, “Power Mac Center and developers have a symbiotic relationship. The more mobile apps are created for iPhone, iPod touch and iPad products, for example, the happier our consumers will be, and vice versa.”

Pastor said that he commends Power Mac Center for supporting the sector of IT programmers through seminars as he acknowledged the Apple Premium Reseller’s key role in ensuring that consumers get the best out of their mobile devices.

He said, “With this seminar, we are trying to make it easier for developers to go into mobile app development. Definitely, you cannot teach development in a very short seminar like this. But we can make them aware that the options are there, and that it is quite attainable even if they don’t have extensive experience in programming.”

Aside from the mobile app development seminar, Power Mac Center also conducted a training on Apple’s latest Mac operating system, OS X Lion, and staged an exhibit showcasing its 17 year history at the Ayala Museum Lobby.

Source:http://www.malaya.com.ph/sep21/info3.html

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IT shares harden as rupee weakens

September 21st, 2011

Ten IT shares rose 1.07% to 2.26% at 9:48 IST on BSE after the Indian rupee fell to its weakest level in two years on Tuesday, 20 September 2011.

Infosys (up 2.26%), Wipro (up 2.21%), TCS (up 1.74%), HCL Technologies (up 1.67%), Oracle Financial Services Software (up 1.6%), Mahindra Satyam (up 1.47%), MphasiS (up 1.42%), Tech Mahindra (up 1.23%), Rolta India (up 1.09%) and iGate Patni (up 1.07%), rose.

The BSE IT index was up 2.12% at 5,159.85. It outperformed the Sensex, which was up 0.84% at 16,886.74.
The BSE IT index had outperformed the market over the past one month until 19 September 2011, gaining 6.64% compared with the Sensex’s 3.74% gain. The index had underperformed the market in past one quarter, sliding 13.16% as against 6.30% decline in the Sensex.

The Indian rupee fell more than 0.8% to its weakest level in two years on Tuesday as worries over Europe’s debt crisis deepened after Standard & Poor’s cut Italy’s rating. At 9:04 IST, the partially convertible rupee was at 48.17 per dollar, after touching 48.22–a level last seen on 25 September 2009. The rupee had closed at 47.815/825 on Monday, 19 September 2011.

A weak rupee boosts revenue of IT firms in rupee terms as the sector derives a lion’s share of revenue from exports.
IT stocks were under pressure recently on concerns that a likely economic slowdown in the US and Europe will hit technology spending by overseas clients. The US and Europe are the two main outsourcing markets.
Infosys executive co-chairman S. Gopalakrishnan on 8 September 2011 said clients are unlikely to cut their technology budgets for 2011, though they may end up cutting them for next year. He also warned that clients may hold back spending budgets earmarked for this year. Infosys had earlier said that it is witnessing delays in decision-making by clients.

TCS on 13 September 2011, said the demand for outsourcing technology services continues to be good, although economic uncertainties in Europe remain the biggest concern for the technology major. TCS is cautiously optimistic about the demand for outsourcing services as clients remain wary of spending in an uncertain economic environment, S. Ramadorai, vice chairman, said in a media interview.
The National Association of Software and Services Companies, or Nasscom, the main software trade body on 23 August 2011 reiterated its estimate of the industry recording 16%-18% growth in export revenue this fiscal year. Nasscom had in February 2011 forecast the industry’s export revenue at $68 billion-$70 billion for the fiscal year that started on 1 April 2011. Nasscom has reiterated estimate of growth in export revenue this fiscal year despite fears of economic troubles in the main outsourcing markets viz. the US and Europe.

Source:http://www.indiainfoline.com/Markets/News/IT-shares-harden-as-rupee-weakens/3940621454

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Thomas Cook signs long-term contract with Accenture for cloud services

September 21st, 2011

Thomas Cook has defied contemporary outsourcing wisdom and signed long-term IT outsourcing contracts with Accenture.

The travel giant has signed a new ten-year contract with Accenture and a three-year extension to an existing ten-year deal with the outsourcer, with both contracts relying on cloud-based infrastructures for the delivery of services.

Last year, Thomas Cook said it aimed to make annual savings of up to £50 million through a range of measures, including consolidating its IT infrastructure, renegotiation of supplier costs and reduction in buying requirements.

* IT consolidation to help Thomas Cook cut £50 million costs
* Thomas Cook CIO moves to service-based IT infrastructure
* Thomas Cook flies to £142m savings after IT standardisation

The new deals the travel firm has signed with Accenture include technology infrastructure outsourcing and business process outsourcing across Europe. While the financial terms of the extensive contracts have not been disclosed, Thomas Cook obviousy thinks it is in safe hands.

Accenture will design and implement “an agile IT infrastructure that integrates the company’s separate European IT structures into a single group organisation”, said Thomas Cook.

The new infrastructure “will draw on public and private cloud technologies to help transform IT operations, processes, methods and systems to provide a platform for the efficient growth of the business,” it said.

In addition, Accenture will deliver technology infrastructure management, IT service delivery, service management, service desk, data centre services, workspace services, network services and security services.

Accenture will also provide finance and accounting BPO services to Thomas Cook as part of the new contract. There is also a three-year extension to a 10-year contract signed in 2007 for Accenture to provide application management, technology infrastructure management, finance and accounting, human resources and payroll services to Thomas Cook’s UK operations.

In addition, there is a seven-year extension to a five-year contract for hotel settlement support services at Thomas Cook Germany.

“We are delighted to expand our collaboration with Accenture to leverage their world-class expertise and capabilities in transforming our IT operations by implementing new, lean technology that is ‘cloud enabled’”, said Gary Edwards, group CIO at Thomas Cook Group. “This will help Thomas Cook deliver significant savings, while creating the agility we need to respond to customer needs.”

Using Cisco kit, Accenture says it will deliver scalable “any-to-any” connectivity, ready to support voice over IP, video, and unified communications data traffic. Collaboration, it said, will be supported across a simplified and optimised single network using multiprotocol label switching (MPLS) networking technology.

Accenture will also work closely with fellow IT services provider Lufthansa Systems to provide Thomas Cook with virtualisation, automation and cloud-based services to deliver infrastructure-as-a-service platforms. This promises to allow Thomas Cook to streamline applications and data centres.By working with Accenture, Thomas Cook said it will consolidate the number of its existing IT suppliers.

Source:http://www.computerworlduk.com/news/cloud-computing/3304652/thomas-cook-signs-long-term-contract-with-accenture-for-cloud-services/

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