Infosys BPO Ltd, today stated on the eve of their annual client event “Colloquium” that they have made significant progress and built momentum on their strategic initiative of building highly functional Technology Value Accelerators (TVA). These TVAs enable clients realize significant business value across outsourced processes in the enterprise value chain. Each TVA creates a business value multiplier by bridging the white spaces in the outsourced business process technology cusp. Along with the traditional value levers of process re-engineering, harmonization, lean & six sigma, analytics and decision accelerators, Infosys BPO has built a portfolio of innovative TVAs, enabling a paradigm shift in the delivery of BPO services. The TVAs enable swifter roll outs of new engagement models like “business process on cloud” and help accelerate speed of implementation and realize business value swiftly.
“Our DNA and ability to innovate and leverage technology is helping us deliver comprehensive business value to our clients, and is contributing to the agility with which clients are now able to roll out their new products and services in new markets. This business value multiplication for clients is clearly moving the needle from transaction effectiveness to transformation multiplier in the outsourcing journey of our clients. In a relatively short period of time, these TVAs now contribute to approximately 16% of our portfolio of services. We continue to pioneer the use of technology for driving business value across the spectrum of enterprise services,” said Swami Swaminathan, CEO and MD, Infosys BPO.
He further added, “This focus on technology-led business value acceleration has allowed clients, depending on their current state on the outsourcing value realization curve, to generate significantly higher business value gains than what they would otherwise have achieved had they used only the traditional outsourcing value levers. The technology accelerators enable automation, efficiency and user-experience enhancement, reduced turnaround time, enhanced self-service, reduced exception handling, straight through processing, end-to-end query resolution, along with a host of other process effectiveness improvements.”
“Infosys currently has a portfolio of 150+ accelerators in the F&A area alone which have been used extensively by our clients. More than 50% of our client portfolio today benefits from leveraging TVAs for realizing accelerated business value. The technology accelerators built by Infosys BPO complement existing technology investments (ERP or Best of Breed) made by our clients, and help bridge the gaps and catalyse business value delivery. While a lot of our TVAs are built in-house, there is also good leverage wherever appropriate of our partner and alliance ecosystem,” said Anantha Radhakrishnan, Vice President and Head, Business Transformation and Technology Services, Infosys BPO.
Source:http://www.prnewswire.com/news-releases/infosys-bpo-leverages-technology-to-create-the-realized-business-value-advantage-for-clients-132118303.html
