Archive for October, 2011

P5-M committed for BPO ‘near-hires’

October 29th, 2011

The Cebu Educational Development Foundation for Information Technology (Cedf-it), a consortium of industry, academe, government and non-government organizations, have committed P5-million to help fund training programs for some 1,000 “near-hires” prospects of business process outsourcing (BPO) and information technology (IT) employees in Cebu.

Among the BPO firms to benefit from said fund are Cedf-it members including Aegis People Support, Qualfone, Convergys, and Stream Global.

“This is a big opportunity for the industry and for Cedf-it, considering that we are moving towards sustaining and honing the local work pool for Cebu’s IT-BPO industry,” Cedf-it Executive Director Jun Saa said.

Saa said the “near-hire” training programs improve the industry’s hiring rate by 30 to 70 percent.

“The program is expected to bridge the gap in workforce requirement of IT-BPO companies here,” he told reporters in an interview.

Saa bared the P5 million worth of scholarship was approved recently by the Technical Education and Skills Development Authority (TESDA), and is part of the P500-million stimulus fund committed by the Aquino government to facilitate “near-hire” training programs.

Last week, TESDA and the Business Processing Association of the Philippines (BPAP) signed a memorandum of agreement on the P500-million expansion of the IT-BPO Industry-based Training for Work Scholarship Program (I-TWSP) for 65,000 “near-hires” nationwide.

Near hires are applicants who have applied for jobs in the IT-BPO sector but have fallen short of requirements, and thus requiring additional training to meet industry standards.

It has been reported that the bulk – P400 million – of the fund will be set aside to train near hires while the remaining P100 million has been set aside for the training of trainers and students, “who need longer training to be qualified employees in the IT-BPO sector.”

Source:http://www.mb.com.ph/articles/339400/p5m-committed-bpo-nearhires

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Outsourcing firm to donate P4 million yearly to PHL charities

October 29th, 2011

Business process outsourcing solutions provider TELUS International Philippines, Inc. (TIP) aimed at donating P4 million annually to local charities beginning next year.

TIP made the announcement during its 5th Annual TELUS Day of Service in Quezon City, where the company launched the TELUS Manila Community Board who later decided to distribute the P4 million donations to local charitable organizations.

Jeffrey Puritt, president of TELUS International, said the Board brings together community leaders and TIP team members to make decisions on local philanthropic initiatives to positively influence the quality of life in the Philippines.

“With the unique corporate philanthropy model of a Community Board, where the majority of its members are local leaders, we know the money will go where it is needed most because it is people who live in this community and who will know it best who decide where to allocate TELUS’ funds,” Puritt said.

As part of its corporate social responsibility initiatives, TIP continues to maintain strong partnerships with Gawad Kalinga, Bantay Bata, Bantay Kalikasan, Charity First and Virlanie Foundation.

TELUS was named the outstanding philanthropic corporation globally for 2010 by the Association of Fundraising Professionals (AFP).

A subsidiary of TELUS Communications, a national telecommunications company based in Canada, TIP is also a recipient of Enterprise Asia’s Social Empowerment Award from the Asia Responsible Entrepreneurship Awards (AREA) for Southeast Asia.

Source:http://www.philstar.com/Article.aspx?articleId=742222&publicationSubCategoryId=200

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Businesses turn to cloud computing

October 29th, 2011

Businesses and consumers are increasingly relying on cloud computing services, and information technology research and advisory firm Gartner predicts that, by next year, 80 per cent of Fortune 1000 enterprises will be using some cloud computing services, with 20 per cent of all businesses not owning any IT assets.
Microsoft Asia-Pacific chief marketing officer Andrew Pickup estimated that Viet Nam would post the highest growth in the region this year for cloud computing services.

“Overall the Asia-Pacific market is growing 33 per cent per year, but in Viet Nam, it’s 50 per cent,” he said. “Viet Nam has a small base and is expected to grow faster”
Cloud computing was already a fixture of consumer-oriented services such as email, social media and entertainment-delivery sites, Gartner said, adding that the shift from traditional software models to the internet offered opportunities to enterprises of all sizes, enabling them to deliver scalable and resillient services to employees, partners and customers at lower cost and with higher agility.

“In the near future, cloud computing will help enterprises and organisations save a lot of expenditure for IT infrastructure and energy and provide more suitable applications to users,” said Cisco Systems Viet Nam chief technology officer Phan Thanh Son.

Cloud computing delivers infrastructure, services and software on demand via the internet. Traditional computing requires traditional hardware, manual addition of new services and in-house repair of system failures. Provision of cloud computing services can be made on a monthly basis, meanwhile, with costs based on incremental purchases, and users don’t have to invest in infrastructure, hardware and software, paying only infrastructure leasing and service fees.

Cloud computing therefore can allow businesses, organisations and governmental agencies to save money. Japan, for instance, maintains public databases and primary applications of the Government on the cloud, allowing users to access through a conventional internet connection. Singapore has also built a government cloud with a focus on e-government applications.

In Viet Nam, provinces and cities receive budgets of only VND5-20 billion (US$238,000-952,000) per year for developing information technology, not even enough to acquire hardware, according to ICT news.

Giving shape to the Vietnamese Government’s vision of the nation becoming a leader in IT and e-government, various departments and ministries here have begun using cloud computing to increase efficiency while cutting costs.

Dr Quach Tuan Ngoc, director of the information and communications technology department of the Ministry of Education and Training, told the website FutureGov that his department had instructed local education and training departments to shift to cloud computing.

According to Ngoc, the cloud is suitable for the education sector and would lead to significant cost benefits.

“Every school needs one server and one website,” Ngoc said. “With cloud computing, we won’t waste time, money or effort in installion, upgrades and maintenance. Cloud computing will make it much more efficient when many more students are accessing our system.”

Nguyen Trong Duong, director of information technology for the Ministry of Information and Communications, said the ministry was considering a mechanism for applying cloud computing at State agencies under public-private partnerships or service outsourcing.

The Ministry of Natural Resources and Environment has already cut its costs for IT infrastructure by about 20 per cent. The director of its ICT department, Nguyen Huu Chinh, said the ministry would use cloud computing to integrate all data relating to Viet Nam’s natural resources and environment. Cloud computing would help the ministry address its fragmented IT infrastructure with data centres scattering at local department and provincial-level offices.

A senior executive of IBM Viet Nam, Tran Viet Huan, said that developed countries have already implemented policies encouraging cloud computing, and the EU and Malaysia have laws in place on protecting the privacy of personal data maintained on the cloud.

Nguyen Manh Quyen, deputy director of the e-commerce and IT department under the Ministry of Industry and Trade, thinks that there is no need to design a specific policy for cloud computing. Viet Nam already has a Law on Information Technology and a Government decree and other regulations guiding implementation of the law. Additional regulation might simply impede the development of cloud computing, he said, or it might serve only the big cloud computing service providers while not levelling the playing field for other enterprises.

Quang Trung Software Park Development Company director Chu Tien Dung disagreed. The Government needed to give some advice to enterprises and let the enterprises make decision for themselves. However, it would be necessary to issue legal documents to the State agencies which stipulate that budget resources be allocated to cloud computing and which provide guidance on the implementation, purchase and uses of such services.

Source:http://vietnamnews.vnagency.com.vn/Economy/217061/Businesses-turn-to-cloud-computing.html

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Eversheds renews IT outsourcing agreement with £30m five-year deal

October 29th, 2011

Eversheds has renewed its IT services outsourcing agreement with Computacenter with a new £30m five-year deal.

The new deal, which will take effect from 1 January next year, will see the IT infrastructure company continue to provide various core support functions for the firm, including helpdesk, infrastructure and training.

The arrangement means that Eversheds staff are able to access the firm’s core IT systems, regardless of their location.

Eversheds chief information officer Paul Caris commented: “We have been working with Computacenter for the last five years, and were keen to maintain the high service levels and quality of systems while facilitating greater agility within the contract, thereby allowing Eversheds to stay ahead of the pack as new and better technologies come to market.”

The initial deal, which was signed in 2006, saw 79 staff transfer over to Computacenter.

The news comes after the firm completed a two-month trial with Computacenter and Citrix, dubbed ‘Eversheds Anywhere’, which saw 50 lawyers and staff issued with an iPad. The firm has since deployed a further 500 iPads to staff across its UK and international offices.

Source:http://www.legalweek.com/legal-week/news/2120934/eversheds-renews-outsourcing-agreement-deal

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Sycor continues to grow

October 29th, 2011

By acquiring Aachen-based aixonix IT Consulting GmbH and opening a branch in Düsseldorf, Sycor is continuing on its path of expansion of recent years. The group of companies now employs more than 350 people worldwide.

Effective 1 July, SYCOR GmbH acquired Aachen-based aixonix IT Consulting GmbH. Renamed Aixonix Transformation Management GmbH, the company will have its own brand identity rather than using the Sycor Group’s corporate design. Founder Dr. Markus Müller continues to run the company. He is assisted by co-director Martin Renker.

“Since this is our third acquisition in three years, we have been focusing on integrating the 30 new employees into our processes and coordinating our workflows first,” explains Sycor CEO Dr. Marko Weinrich. “With the opening of our new branch and the recruitment of new employees in Düsseldorf by our subsidiary SYCOR Enterprise Solutions GmbH, we now employ more than 350 people worldwide.”

Source:http://www.openpr.com/news/198241/Sycor-continues-to-grow.html

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CSC to Outsource IT for Education Organization on $200M Renewal

October 29th, 2011

Computer Sciences Corp. has signed a five-and-a-half year IT outsourcing contract renewal and expansion with the Educational Testing Service, which aims to advance the quality and equity of education for people worldwide.

If all options are exercised, the agreement has an estimated value of more than $200 million. CSC has provided IT solutions for ETS since 2001. CSC will provide network support, end-user support, security operations and other services.

CSC said it will also “continue to bring new and innovative approaches to the way ETS leverages IT” with its CloudCompute infrastructure as a service architecture for data centers that supports applications and hosts business workloads.

“We are excited at the opportunity to continue our work with ETS, an organization that has a strong grasp of the way IT can be used to more effectively and efficiently position their business for the future,” said Joe Schechter, president of of CSC’s American managed services sector. “We are committed to building on the great partnership we have formed with ETS and to further supporting their IT needs.”

Source:http://blog.executivebiz.com/2011/10/csc-to-outsource-it-for-education-organization-on-500m-renewal/

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Inside a rural Indian call centre – outsourcing builds a new life in the country

October 28th, 2011

India’s countryside is undergoing a creeping transformation. You’ll find none of the fancy buildings, multi-cuisine food courts, night shifts, 24/7 operations, accent neutralisation training or company gyms that normally accompany the arrival of India’s high-tech industry – or any of the other trappings of the big city.

Yet, India’s smaller towns and rural areas are beginning to feel the impact of change wrought by the country’s IT sector.

Indian IT services and back-office processing companies have already transformed urban economies. Now, they’re looking outside the major conurbations and into the countryside, where they are altering the employment landscape and bringing about social change.

India’s rural business processing outsourcing (BPO) firms notched up $10m in revenues last year. That figure may seem insignificant in an outsourcing industry worth $60bn in revenues. But employment in rural BPO companies grew 1.6 times during the period between 2007 and 2009, according to India’s IT industry body, Nasscom. The 40 or so rural BPOs currently employ 5,000 workers. That number is set to jump 10 times in 2012.

“Rural and small-town BPOs are a few-billion-dollar business opportunity,” according to Sridhar Mitta, former CTO of Indian outsourcing firm Wipro. His company, NextWealth, helps entrepreneurs set up BPOs in India’s small towns.

The organisation locates its centres in small towns with abundant supplies of talent – as measured by the quality of educational institutions in the area – low costs, availability of bandwidth and energy infrastructure, and local entrepreneurs who are willing invest as partners.

NextWealth has four centres in three locations and employs 500 people. Mitta says employee numbers will rise to 10,000 in the next three years.

To customers, rural BPOs can provide sound economic benefits, such as a 50 per cent reduction in costs over similar operations in Bangalore. That makes some processes, such as NextWealth’s services for a German online photo book creator, economically viable.

In that case, the costs come out at less than $3 per photo book, compared with $6 for the equivalent work in Bangalore. The company is also handling the creation of online menus for Silicon Valley restaurants. Both these operations are run out of its BPO in Chittoor in the neighbouring Andhra Pradesh state.

The lures of small-town India are many. There are plenty of skills – found, for example, among local graduates, college drop-outs, housewives and educated women who are bound by societal norms to stay home.

Rural BPOs are cost-effective as labour, property and other operational expenses are low, says Murali Vullaganti, CEO of RuralShores, a leading rural BPO company. Attrition rates are very low compared with those experienced in cities such as Bangalore and Gurgaon.

BPOs are viewed as a boon to rural India. They lessen rural migration, reduce the stress on crowded megacities such as New Delhi and Mumbai, advance standards of living, promote gender equality and improve social and physical infrastructure.

Source:http://www.silicon.com/management/cio-insights/2011/10/28/photos-inside-a-rural-indian-call-centre-outsourcing-builds-a-new-life-in-the-country-39748145/

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