National Savings & Investments (NS&I) has begun the procurement process for a new operational services contract.
The government-backed savings provider outsourced its back office operations to Siemens IT Solutions (now Atos) in 1999, under a competitively tendered public private partnership.
The contract includes provision of operational support services including contact centre management, customer correspondence and enquiry management, collection and repayment of customer monies, IT and management of the customer database.
Since 1999, funds invested with NS&I have increased significantly, productivity has improved by around 400% and customer response times have been improved from nine to three days.
The existing contract expires in 2014 and NS&I’s operations and commercial management director, Steve Owen, comments: “The start of the procurement process for our new operational services contract is a key milestone in securing a partner to support the strategic aspirations of NS&I.”
Source:http://www.bankingtimes.co.uk/2011/11/18/nsi-commences-outsourcing-procurement-process/
