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Archive for November, 2011

NS&I commences outsourcing procurement process

November 18th, 2011

National Savings & Investments (NS&I) has begun the procurement process for a new operational services contract.

The government-backed savings provider outsourced its back office operations to Siemens IT Solutions (now Atos) in 1999, under a competitively tendered public private partnership.

The contract includes provision of operational support services including contact centre management, customer correspondence and enquiry management, collection and repayment of customer monies, IT and management of the customer database.

Since 1999, funds invested with NS&I have increased significantly, productivity has improved by around 400% and customer response times have been improved from nine to three days.

The existing contract expires in 2014 and NS&I’s operations and commercial management director, Steve Owen, comments: “The start of the procurement process for our new operational services contract is a key milestone in securing a partner to support the strategic aspirations of NS&I.”

Source:http://www.bankingtimes.co.uk/2011/11/18/nsi-commences-outsourcing-procurement-process/

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EPAM Leads CEE Region on the Software 500 List of the World Largest Software and Services Companies

November 18th, 2011

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With a 47.9% year-to-year growth, EPAM is featured in the prestigious Software Magazine’s annual ranking of the world’s largest, best performing software and services suppliers

EPAM Systems, Inc., a leading software engineering and IT Outsourcing (ITO) provider with development centers across Central and Eastern Europe (CEE), announced today that it is named to Software Magazine’s Software 500 prestigious list of the world’s largest software and service companies, now in its 29th year.

Ranked 181th with software revenue of $221.8 million, EPAM is featured highest among software providers from Central and Eastern Europe fortifying its sustained advantage as a top nearshore outsourcing vendor. EPAM’s focus on deepening its value proposition, expanding key vertical expertise, development of the finest engineering talent and commitment to customer satisfaction result in its aggressive organic growth and the company’s ongoing inclusion in the list of global industry leaders for the 8th straight year.

The ranking is based on total worldwide software and services revenue for 2010, embracing revenue from software licenses, maintenance and support, training, and software-related services and consulting. Suppliers are not ranked on their total corporate revenue, since many have other lines of business, such as hardware. The financial information was gathered through a survey by King Content Co. and posted at softwaremag.com, as well as from public documents.

“The 2011 Software 500 results show that revenue growth in the software and services industry was healthy, with total Software 500 revenue of $541.5 billion worldwide for 2010, representing approximately 10 percent growth from the previous year’s list,” says John P. Desmond, editor of Software Magazine and Softwaremag.com.

“As a continuously evolving and dynamically growing company, we’re glad to see that our clients do recognize our year after year efforts to improve the quality and reliability of our services, as well as sophistication of vertical and horizontal solutions delivered by EPAM to the market. Such recognition is clearly expressed by a constantly increasing amount of business directed to us for over fifteen years. As a result, we are very happy to see that our 47% organic annual growth rate in 2010 allowed us to significantly improve our position within Software500 listing and confirm again our clients’ vote for EPAM,” noted Arkadiy Dobkin, EPAM CEO and President.

About EPAM Systems
Established in 1993, EPAM Systems, Inc. is a leading global software engineering and IT consulting provider with delivery centers throughout Central and Eastern Europe. Headquartered in the United States, EPAM employs over 6,500 professionals and provides services to clients worldwide using a global delivery model through its client facing and delivery operations in North America, UK, Germany, Switzerland, Sweden, Russia, Belarus, Hungary, Ukraine, Poland, and Kazakhstan.
EPAM’s core competencies include complex software product engineering for leading global software and technology vendors as well as development, testing, maintenance, and support of mission critical business applications and vertically oriented IT consulting services for global Fortune 2000 corporations.
EPAM is recognized among the top companies in IAOP’s “The 2011 Global Outsourcing 100″, featuring EPAM in a variety of sub-lists, including “Leaders – Technology” and “Leaders – Entertainment & Media”. The company is also ranked among the best global service providers on “The 2011 Global Services 100″ by Global Services Magazine and NeoAdvisory, which includes EPAM in the list of the world’s “Top Outsourced Product Engineering Vendors” for the 3rd year running.

About Digital Software Magazine and Softwaremag.com
Digital Software Magazine, the Software Decision Journal, has been a brand name in the high-tech industry for more than 35 years. Softwaremag.com, its Web counterpart, is the online catalog to enterprise software and the home of the Software 500 ranking of the world’s largest software and services companies. Software Magazine and Softwaremag.com are owned and operated by King Content Co.

Source:http://www.newswiretoday.com/news/101487/

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Wipro Technologies and Diversey Win ‘IT Outsourcing Project of the Year’ award at National Outsourcing Association Awards

November 18th, 2011

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Wipro Technologies and Diversey Win ‘IT Outsourcing Project of the Year’ award at National Outsourcing Association Awards

Wipro Technologies, the Global Information Technology, Consulting and Outsourcing business of Wipro Limited (NYSE: WIT) and Diversey, a leading global provider of commercial cleaning, sanitation and hygiene solutions, have jointly won the ‘IT Outsourcing Project of the Year’ award at the eighth annual National Outsourcing Association (NOA) Awards ceremony.

Wipro and Diversey’s award-winning IT transformation project was characterized by certain unique and innovative features. This included the introduction of a new role – the ‘Value Director’ – which positions IT as a driver for proactively addressing the business’ emerging needs. The ‘Value Director’ is an onsite Wipro executive who works alongside Diversey’s Chief IT Architect and Wipro’s CTO to identify system and process solutions to support the business community. The implementation of the Value Director role has allowed Wipro and Diversey to better anticipate future technologies and projects through better staff acquisition and training.

“We are honored to receive this prestigious award. This recognition is the result of extraordinary partnering between Diversey and Wipro which continues to drive outstanding value for our business and its stakeholders. The applied principles serve as an example for the outsourcing industry,” said Brent Hoag, Vice President & CIO, Diversey.

Bhanumurthy B M, Sr. Vice President, Retail, CPG, Transportation & Government, Wipro Technologies, said: “This engagement highlights the strong partnership relationship between Wipro and Diversey. It is a win-win partnership, where Diversey benefits from Wipro’s experience and insight, while Wipro gains from Diversey’s creativity and determined approach. The Wipro-Diversey partnership is a testament to a deep-rooted, ongoing relationship focused on IT innovation through collaboration and the adoption of best practice.”

The NOA awards recognize and reward innovation and achievement by suppliers, users and integrated teams within the outsourcing industry.

Martyn Hart, NOA Chairman, said: “Congratulations to Wipro and Diversey on their excellent winning entry for IT Outsourcing Project of the Year. The judges felt the project was a powerful example of continuous IT service improvement. It demonstrated various development techniques working together to generate impressive benefits, whilst streamlining the budget spend on IT infrastructure and new application development.”

About Wipro Technologies

Wipro Technologies, the global IT business of Wipro Limited (NYSE:WIT) is a leading Information Technology, Consulting and Outsourcing company that delivers solutions to enable its clients do business better. Wipro Technologies delivers winning business outcomes through its deep industry experience and a 360 degree view of “Business through Technology” – helping clients create successful and adaptive businesses. A company recognized globally for its comprehensive portfolio of services, a practitioner’s approach to delivering innovation and an organization wide commitment to sustainability, Wipro Technologies has 120,000 employees and clients across 54 countries.

Source:http://www.4-traders.com/WIPRO-LIMITED-9059079/news/WIPRO-LIMITED-Wipro-Technologies-and-Diversey-Win-IT-Outsourcing-Project-of-the-Year-award-at-Nation-13895751/

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More IT outsourcing but hope that UK jobs sector remains “recession-proof”

November 18th, 2011

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The UK IT industry could see a renewed interest in outsourcing services as firms seek to save capital spending and avoid costs including hardware freshes or new data centres during a possible second recession.

Peter Sondegaard, head of research at IT research and advisory company Gartner predicts cloud services in EMEA (Europe, the Middle East and Africa) to be worth €20bn next year. Meanwhile the sector will grow at 10 times the rate of overall enterprise IT spending, he told a recent analysts’ European conference in Spain last week.

The industry is also likely to see shared services and service consolidation, and an even greater demand for “low cost cloud apps”.

Experts have warned that the UK could be dragged into a second recession by the current Eurozone crisis, and Sondegaard has warned CIOs that they should be prepared to cut budgets over the next few years.

He suggested that spending in EMEA on IT will drop by 1.4 per cent this year, and grow in the region of 2.3 per cent in 2012. Spending in Western Europe, which accounts for 80 per cent of all EMEA enterprise IT spending, will fare even worse. It’s likely to see a 1.8 per cent reduction this year and a recovery of just 1.5 per cent next year.

Government spending in Western Europe will be down 4.8 per cent this year, and will continue to decrease in 2012. Public sector IT budgets are not expected to recover for three years.

IT costs, including staffing and premises, are likely to increase as a result.

The difficulty for CIOs, though, is to balance the inevitable calls for cuts in IT spending – both from the capital and operating budgets – with the need to protect the capabilities of the business.

One CIO recently warned that an efficient IT department “doesn’t have much fat to trim”.

According to recent separate research a contraction in the services sector, which makes up three-quarters of the UK’s output, could cause the wider economy to slow as early as the current quarter, or the first quarter of 2012.

Despite the grim news, it’s likely that the UK will not be affected like others, especially with more IT jobs UK being created due to raised security concerns in cyber security and the 2012 Olympics.

In 2008, in the lead-up to the previous economic doom and gloom, IT careers were repeatedly described as being “recession-proof”.

The safest areas are likely to be software design and development, GIS jobs, networking and systems administration, software implementation analysis and database administration.

As one industry insider pointed out last time, IT is an essential sector that every firm needs.

Source:http://www.leaderlive.co.uk/news/108178/more-it-outsourcing-but-hope-that-uk-jobs-sector-remains-recession-proof-.aspx

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Globe Business reaffirms BPO support

November 18th, 2011

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Globe Business, the corporate arm of Globe Telecom assures stakeholders in the Philippines’ Information Technology and Business Process Outsourcing (IT-BPO) sector that it will continue to drive innovation and solutions that would further propel growth and development of the industry.

Speaking before hundreds of delegates from 17 countries, Grace Jarin-Castillo Head of the Enterprise Segments of Globe Business, reiterated the company’s commitment to become more than just a technology provider, but a solutions partner, with employees driven by a culture of innovation and customer focus.

At Globe, employees go beyond what is expected of them by exploring innovative solutions that can further enhance the customer experience. Globe invests in its people, and equips them with the right tools to broaden their knowledge and expertise. After all, we believe that it’s our people and not just the products and services who make the difference.

Similarly, the BPO sector is an industry that relies heavily on the skill and capabilities of its workforce, therefore making people its key differentiator and most valuable asset,” said Castillo in her presentation, entitled “Sustaining a 24/7 Innovative Culture.” During her talk, Castillo also discussed how employees are able to sustain a culture of innovation within Globe by embodying its corporate doctrine, “The Globe Way,” which encompasses the company’s commitment to making great things possible for its customers.

Global BPO leaders have called the Philippines the “rock of the BPO industry,” with export revenues expected to hit $11-Billion this year and $25-billion by 2016 on the back of strong fundamentals and sustained demand.

Source:http://www.mb.com.ph/articles/341729/globe-business-reaffirms-bpo-support

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All Nippon Airways deploys Wipro’s IT soln

November 18th, 2011

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Wipro Technologies – an IT, Consulting and Outsourcing business of Wipro Limited – on Thursday announced that it has implemented its new generation Aircraft Parts and Material Management System for the airline in All Nippon Airways (ANA).

The company said a in a press release that it has completed the first phase of the IT project to overhaul ANA’s legacy Aircraft Parts and Material Management System.
Wipro commenced its partnership with ANA in 2006. In 2009, ANA had embarked on transforming its legacy material management system to support its new fleet as well its expansion into Tokyo’s Haneda International Airport.

The first phase of the project to overhaul ANA’s legacy Aircraft Parts and Material Management System involved the addition of several new features and critical enhancements to ANA’s Engineering and Purchase functions such as Engineering Order (EO), Service Bulletin (SB) and Airworthiness Directive.
Also read: Wipro tops Greenpeaces India guide

This phase aims at strengthening ANA’s regulatory compliance and Quality Control processes, improve the prediction of spare parts demand and help optimize the inventory stock. The improved material management system will enable ANA to proactively manage the parts life cycle.

This is one of the largest and most complex IT transformation programs for ANA and is testimony to The implementation involved the synchronized orchestration of teams drawn from different multiple service lines across Wipro and distributed geographies and the integration of services of multiple vendors in ensuring a seamless customer experience and predictable delivery.

TakanoriYukishige, SVP, T services, ANA, said, “We had partnered with Wipro as we had immense confidence in their depth of understanding of the Airlines industry and their oft proven global best practices in program execution.”

The seamless Go Live across all of our locations has reaffirmed our confidence in them as our partner of choice and further strengthens our long term symbiotic partnership. It is a testimony to our strategic planning and foresight in IT as we continue our endeavors to become a more efficient and global airline,” he concluded.

Source:http://www.ciol.com/Enterprise/EC-Services/News-Reports/All-Nippon-Airways-deploys-Wipros-IT-soln/156654/0/

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GSI seeks plan panel nod for outsourcing survey activities

November 18th, 2011

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The Geological Survey of India has submitted a proposal to outsource its mineral surveys to global experts owing to paucity of personnel. “We have submitted a proposal to outsource part of minerals survey and the Mining Ministry will take it up with the Planning Commission,” GSI Director Planning and Monitoring Nitish Das said. Das said in the last 10 years GSI had started geo-chemical mapping and was able to cover only two lakh sq km, but with only 2000 engineers it would take too long to survey the entire 8.5 lakh sq km. Speaking on the sidelines of ICC and Canadian India Business Council roundtable, Das said the ministry aimed to complete the geo-chemical survey for minerals in the five years of the 12th plan period. He said GSI had completed 99 per cent of the geographical survey of the country on a scale of 1:50,000 and added that after minerals, GSI would survey agriculture and some other areas.

Source:http://ibnlive.in.com/generalnewsfeed/news/gsi-seeks-plan-panel-nod-for-outsourcing-survey-activities/904687.html

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