Archive for November, 2011

Investec Targets Fast-Moving UK IT Services Sector With Investment Funding

November 30th, 2011

The migration of IT and e-commerce applications to the cloud is creating huge opportunities for UK IT outsourcing companies, according to Investec Growth & Acquisition Finance (Investec). As a result, Investec believes that 2012 may see an increase in the number of IT outsourcing companies that receive investment from private equity firms and specialist lenders such as Investec.

In Investec’s experience, IT services companies use extra investment to increase capacity, maximise security protection and invest in more powerful networking and communications equipment. It is vital for IT services companies to maintain highly reliable and secure systems on behalf of their clients in order to meet strict service level agreements (SLAs) and guard against financial losses or reputational damage caused by system downtime.

John Clifford from Investec said, “We believe that the UK IT services sector will experience healthy growth in 2012 and beyond, and we are ready to invest in that future. In order to provide the infrastructure required to meet the needs of clients, outsourcing companies will need access to capital, and given the range and flexibility of financing solutions we offer mid-sized companies, this is a very exciting opportunity for us.”

Investec offers a broad range of flexible financial solutions to IT outsourcing specialists and other mid-sized companies looking to raise between £5 million and £50 million to support organic or acquisitive growth strategies. Its integrated finance offering means it is able to create debt structures combining revolving, amortising, senior and mezzanine lines of credit along with minority equity states. In August 2011, Investec provided Darwin Private Equity with senior debt finance to support them acquiring a controlling interest in Attenda, the leading IT managed services specialist.

John Clifford continues: “Difficult market conditions are fuelling demand for IT services because companies can reduce costs by outsourcing hardware, software and maintenance or support to trusted third parties. The number of emails sent every second is now estimated at 2.9 million, while data processed by Google every day has reached 24 petabytes.1

“The rise of ‘big data’, including video and photography archives, internet search indexing and social media is also driving demand for higher volumes of IT storage, which can be provided on a flexible basis by third parties at a lower cost

Source:http://rfpconnect.com/news/2011/11/28/investec-targets-fast-moving-uk-it-services-sector-with-investment-funding

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CSC, BAE re-up 17-year IT outsourcing agreement

November 30th, 2011

Computer Sciences Corp. and BAE Systems have signed a new five-year information technology outsourcing agreement with an estimated annual contract value of $160 million for CSC.

Under the new agreement, which replaces the one that was due to expire in April 2012, CSC will deliver a full range of IT services, including service desk, collaborative services, end user computers, mainframe, physical/virtual servers, storage and networking, service request fulfillment and project services and application maintenance and support, according to a Nov. 22 CSC announcement.

Through this new agreement, CSC will provide IT services to 11 BAE Systems businesses in more than 100 locations in Britain, Saudi Arabia and Sweden.

CSC’s relationship with BAE Systems began in April 1994 when the companies signed a 10-year IT outsourcing contract in the United Kingdom. At the time, it was one of the largest commercial IT outsourcing contracts ever awarded to a single supplier in Europe. the announcement said.

The relationship between CSC and BAE Systems has matured, strengthened and expanded, supporting BAE Systems multiple mergers and acquisitions in both the United Kingdom and other countries, the CSC statement added.

Source:http://washingtontechnology.com/articles/2011/11/28/csc-bae-it-pact.aspx

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Cloud computing on the rise in Poland

November 30th, 2011

Poland’s cloud computing market was valued at just over $35 million in 2010, accounting for 7 percent of the Polish IT outsourcing market, reported Internet Securities Businesswire, citing a report prepared by research firm IDC.

According to IDC the sector is expected to grow at an average annual rate of 33 percent between now and 2015, making it the fastest growing segment of the Polish IT market.

The IT services market in Poland, by contrast, is expected to grow at a rate of 5 percent annually until 2015.

Source:http://www.wbj.pl/article-57125-cloud-computing-on-the-rise-in-poland.html

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Intelligroup Achieves SAP Gold Channel Partner Status

November 30th, 2011

Intelligroup, an NTT DATA company, focused on providing enterprise application and IT outsourcing services, today announced that it has achieved SAP Gold Partner Status in India as a Value Added Reseller. Being a part of the award winning SAP PartnerEdge program, a partner must exhibit in-depth SAP knowledge and commitment to delivering SAP solutions to customers in the small and midsize enterprise(SME) marketplace.

This status will allow Intelligroup customers the benefit of gaining direct access to the latest developments, product strategies, release updates and new technologies offered by SAP. It also allows Intelligroup access to business performance and transactional activities include selling licenses for SAP Business All-in-One and SAP BusinessObjects and creating new qualified solutions built on SAP solutions. Capability-building activities include training certification of partner resources, customer success stories and references, and executing successful marketing campaigns.

“We are pleased to have Intelligroup as an SAP Gold Partner in the PartnerEdge program. Their reputation in the industry and track record of success speaks for itself,” said Vivek Singh Rawat, Head of Channel and PartnerEdge program, SAP India. “Intelligroup has effectively partnered with customers in their business transformation journey to help them manage critical business challenges. SAP Gold status will further enhance this partnership by providing higher levels of support and solutions to SAP® Business All-in-One customers.”

“The PartnerEdge Gold status acknowledges Intelligroup’s extensive industry expertise and capabilities in deploying fast, efficient and stable SAP solutions for enterprises in India and globally,” said Sanjeev Welling, Head – Intelligroup India & ASEAN Business. “This achievement further establishes Intelligroup as an implementation partner in the SME sector with skills and experience to assist customers in India over the application lifecycle.”

Source:http://www.businesswireindia.com/PressRelease.asp?b2mid=29247

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Beltraide has plans to up employment rate

November 30th, 2011

Business Processing Outsourcing (BPO) can help to reduce Belize’s unemployment rate. The Belize Trade and Investment Development Services (BELTRAIDE) is, therefore, actively seeking out and negotiating with BPO investors.

This is the governing rationale behind the BPO-investment strategies being implemented, Mike Singh, BELTRAIDE’s Executive Chairman, told the Reporter on Tuesday, November 22.

Commonly described as call centers, BPO firms have the potential to provide jobs to scores of Belizeans.

Ready Call Center, for example, already employs approximately 900 people; Infotell has about 80 employees; and Transparent BPO, by mid-2012, is expected to have at least 450 employees, Singh explained.

BELTRAIDE’s Director of Business and Investment Facilitation Services, Shahera McKoy, said these firms continue to expand, and because the other Central American countries’ English-speaking population has already been “saturated” with BPO firms, investors are looking for alternatives.

This opens a door for Belize; however, we are often overlooked because investors mistake us for a Spanish-speaking country because we are situated in Central American.

It is for this reason BELTRAIDE has launched an aggressive Public Relations campaign strategy as part of its four-pronged strategy to provide would-be investors with accurate information, McKoy explained.

Singh also elaborated on the other strategies being utilized.

He cited the two-week Business Processing Outsourcing Specialist Training Program that was held at ITVET. The program, which was a collaborative effort between BELTRAIDE and the Ministry of Education, concluded on Monday, with 66 persons being certified as BPO professionals.

Coupled with the fact that Belizeans speak English as their first language, the training gives participants an extra advantage “by providing them with essential communication, customer service, sales skills and work ethics; thus, making them marketable for employment.”

BELTRAIDE is also working along with Belize Telemedia to offer reduced bandwidth prices to give further incentives to investors.

BELTRAIDE is also working with building owners to ensure that call-center-ready buildings are available in Belize.

Singh says BELTRAIDE is currently negotiating with six firms.

Source:http://www.reporter.bz/index.php?mod=article&cat=General&article=5381

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CSC Embarks on Groundbreaking IT Outsourcing Contract with Royal Berkshire NHS Foundation Trust

November 29th, 2011

CSC (NYSE: CSC) announced today that it has signed a contract with Royal Berkshire NHS Foundation Trust for a new program of work to outsource the trust’s technology services.

The 7-year agreement, with the option to extend to 10 years, means that CSC has day-to-day responsibility for hosting, developing and managing much of the trust’s IT and back-office processes. CSC will provide IT help desk, networking, infrastructure, desktop engineering, application development and support. It will also provide advice and support for a clinically driven health informatics function.

The program has a two-stage approach. It started with a transition and stabilization phase to move the service to CSC, which was completed earlier this summer and involved all of the trust’s IT services staff transferring to CSC. This has been followed by a coordinated transformation program, which will enhance and modernize the trust’s IT capabilities and support its scheduled move to a new electronic patient record system.

Sheri Thureen, president of U.K. Healthcare, CSC, sees this as a key milestone in the evolution of CSC’s healthcare business. “This contract with Royal Berkshire plays to CSC’s core strengths as a world-class provider of outsourced IT services and as a major provider of IT services to the NHS in England,” she said.

“This agreement comes at a time when many organizations, including NHS trusts, are looking for considerable efficiency gains from their IT expenditure. We believe this work will encourage other trusts to consider outsourcing as an attractive means of improving service and driving efficiencies, while allowing them to concentrate on their core competencies in healthcare delivery. Our global credentials in providing such services across both the public and private sector, and the unrivalled depth of our healthcare experience and clinical expertise, are key differentiators.”

Source:http://www.bradenton.com/2011/11/29/3685397/csc-embarks-on-groundbreaking.html

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Infosys BPO Wins Prestigious CSR Award for Project Genesis at the 8th National Outsourcing Association Awards in London

November 29th, 2011

Today announced that it has been awarded the Corporate Social Responsibility (CSR) award at the 8thNational Outsourcing Association (NOA) Awards, 2011in London for ‘Project Genesis’, a community project entirely sponsored by Infosys BPO.

The awards recognize the efforts of companies and individuals who have demonstrated excellence in the outsourcing industry. Project Genesis aims at improving the employability of students from Tier 2 and 3 towns in India through focused training interventions conducted through the medium of their college academicians.

The curriculum of Project Genesis includes two modules: ‘Language Enhancement’ and ‘Analytical Skills’. The Language Enhancement module aims at improving the written and spoken communication capabilities of students from these towns. The Analytical Skills module aims at improving the aptitude capability of these students.

The program is conducted in four well planned phases such that the impact on the students is highest, and that provides them with the proficiency required to enter and perform well in this dynamic industry.

Speaking about the award, Raghavendra K., Head – Human Resources Development, Infosys BPO said, “We are delighted to have received this award. We consider this award an acknowledgement that Project Genesis is heading in the right direction, and we are truly proud of this initiative, which is bound to aid students from Tier 2 and 3 towns in India, and also the BPO industry as a whole. Over the past six years, Project Genesis has helped us reach out to over 85,569 students through 3,138 academicians in 1,594 educational institutions across 7 states in India.” Project Genesis follows the ‘Train the Trainer’ model, in which academicians from identified colleges are trained over a period of 10 days on the Global Skills Enhancement curriculum at Infosys campuses. The complete training program is sponsored by Infosys BPO with no expense being incurred by the participating academicians.

Source:http://www.indiaprwire.com/pressrelease/information-technology/20111129104920.htm

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