Archive for November, 2011

How SSDs Solved One Company’s IT Performance Problems

November 29th, 2011

Company mergers and acquisitions often strain storage, server, and IT resources, potentially endangering access to applications that are the company’s lifeblood. Such was the case with AlphaStaff, a human resources (HR) outsourcing company, and of Jack Rahner, VP of technology for the Ft. Lauderdale, Fla.-based company.

When AlphaStaff acquired another Florida-based HR staffing company in 2009, it grew its business from handling HR services for 6,000 people to more than 80,000 staffers. The extra business completely overwhelmed its LeftHand storage area network and its enterprise resource planning (ERP) system. Plus, in the five years since they had bought the LeftHand system, the company’s data had grown from a manageable 1 TB to over 60 TB of storage.

Rahner knew he had a problem. Addressing capacity and then performance were his major concerns. Employees were complaining that they could not access the ERP and business intelligence applications without delays. These two applications were the lifeblood of AlphaStaff’s business, allowing them to process payroll and manage an employee’s benefits. In addition, Rahner and his team had started virtualizing the servers within AlphaStaff using VMware and in doing so, added an additional tax on the storage system.

“Everything was getting virtualized and we were getting the most out of our hardware,” says Rahner. “I started to realize, though, that the weakest link was capacity. And, now that has taken a backseat to disk speed. We started saturating the network and were having bandwidth issues.”

So Rahner started looking for a storage system to replace the LeftHand system he had. He looked at EMC and NetApp and finally chose Compellent, which was 60% faster than his previous storage area network (SAN). Then he connected his legacy ERP and business intelligence applications to the Compellent Storage Center SAN. It came equipped with three tiers of storage: solid state drives (SSDs), 15,000 RPM Serial Attached SCSI (SAS) drives, and 10,000 RPM SAS drives.

“We are moving our ERP system and business intelligence system over to solid state drives for one reason: latency,” said Rahner. “When you are dealing with very high transactions or applications that are very database-intensive and require lots of serving of disk, solid state drives make a major difference.”

As a result of the SSDs, “we had our latency go from 10 milliseconds a transaction at 10,000 [I/O operations per second] to one millisecond overnight,” said Rahner.
Through testing of the ERP system with the Compellent Storage Center SAN, Rahner determined that there was an 80% performance improvement for the ERP system.
Rahner’s use of SSDs in his Compellent Storage Center SAN also garnered other business benefits.

“Because everything is virtualized and running on VMware, we were seeing performance from [our business intelligence application] that was less than optimal. Our customers were waiting 10 seconds or more to get information they needed. Going to SSDs made a world of difference.”

Source:http://www.informationweek.com/news/232200173

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Intelenet launches delivery centre in Lucknow for BSNL

November 29th, 2011

Business Process Outsourcing (BPO) firm Intelenet Global Services has launched a delivery centre in Lucknow for Bharat Sanchar Nigam Ltd (BSNL), aimed at offering a range of services for the state-owned operator in Patna.

The Indian BPO firm is part of the Serco Group, a leading FTSE 100 international service company.

The new facility in Patna will be situated at the BSNL exchange in Patna, and will service the public sector unit’s base of pre-paid, post-paid and 3G cellular customers across Bihar and Jharkhand telecom circles.

The centre will provide multi-lingual services in English, Hindi and other local regional languages to deliver customer support services including product inquiries, customer complaints, requests for provisioning new services, and outbound calls.

”Intelenet recognises Patna as an emerging business destination. The capacity built in Patna is based entirely on client requirements and also blends with our business strategy of providing multi-location delivery capability to our clients,” Intelenet Global Services Chief Executive Officer Bhupender Singh said.

”Intelenet is a strong player with valued experience and expertise in the telecom sector. With the recent launch of a centre in Lucknow and now in Patna, it has reinforced its reliability and the acumen to scale on an ongoing basis for its clients. We are delighted that this affiliation will help us provide better customer support and achieve the desired business outcomes,” R.K. Agarwal, Director (Consumer Mobility) BSNL said.

The domestic business of Intelenet currently comprises a headcount of over 27,000 employees, and 32 delivery centers, across 18 cities.

On 11 November 2011, Intelenet had launched a delivery centre in Lucknow to provide customer support services to BSNL. The delivery centre, located at LDA colony, has a seating capacity of 261 seats and will service BSNL’s pre- and post-paid and 3G subscribers, Intelenet said in a statement.

Source:http://www.domain-b.com/companies/companies_I/Intelenet/20111128_delivery_centre.html

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IT consultancy creating 90 jobs

November 29th, 2011

A leading IT company is to create 90 jobs over the next two years.
Version 1, a consultancy and outsourcing business, which has offices in Dublin, Belfast and Cork, made the announcement as it opened new headquarters in the capital.

Richard Bruton, Minister for Jobs, Enterprise and Innovation, said the company has achieved astonishing levels of growth since setting up in 1996.

“If we are to get out of this crisis and create the levels of employment we need, we must create an indigenous engine of economic growth,” he said.

“Indigenous companies provide proportionately three times more benefit to the Irish economy than multinational companies, and while FDI (foreign direct investment) will remain a crucial part of our economic strategy, I am determined to support high-growth indigenous companies in every way possible.”

Mr Bruton pledged to continue to support more companies like Version 1.

Justin Keatinge, Version 1 managing director, said the company was halfway through a major recruitment programme announced in May.

“Our growth plans are on track with annual turnover increasing by 40% to 25 million euro this year. Based on a strong deals pipeline, we are forecasting an additional 20% growth in sales next year,” he said.

Meanwhile, cloud computing software firm Ammeon said it will create 20 jobs in Dublin and the country’s largest pet retailer, Maxi Zoo, is to create 15 jobs by opening its first store in the south-east, in the Butlersland retail park on the Cork Road in Waterford.

Source:http://www.belfasttelegraph.co.uk/news/local-national/republic-of-ireland/it-consultancy-creating-90-jobs-16083553.html

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Investec targets fast-moving UK IT services sector with investment funding

November 28th, 2011

The migration of IT and e-commerce applications to the cloud is creating huge opportunities for UK IT outsourcing companies, according to Investec Growth & Acquisition Finance.

As a result, Investec believes that 2012 may see an increase in the number of IT outsourcing companies that receive investment from private equity firms and specialist lenders such as Investec.

In Investec’s experience, IT services companies use extra investment to increase capacity, maximise security protection and invest in more powerful networking and communications equipment.

It is vital for IT services companies to maintain highly reliable and secure systems on behalf of their clients in order to meet strict service level agreements and guard against financial losses or reputational damage caused by system downtime.

John Clifford from Investec said:

“We believe that the UK IT services sector will experience healthy growth in 2012 and beyond, and we are ready to invest in that future.

“In order to provide the infrastructure required to meet the needs of clients, outsourcing companies will need access to capital, and given the range and flexibility of financing solutions we offer mid-sized companies, this is a very exciting opportunity for us.”

Investec offers a broad range of flexible financial solutions to IT outsourcing specialists and other mid-sized companies looking to raise between £5 million and £50 million to support organic or acquisitive growth strategies.

Its integrated finance offering means it is able to create debt structures combining revolving, amortising, senior and mezzanine lines of credit along with minority equity states.

In August 2011, Investec provided Darwin Private Equity with senior debt finance to support them acquiring a controlling interest in Attenda, the leading IT managed services specialist.

John Clifford continues:

“Difficult market conditions are fuelling demand for IT services because companies can reduce costs by outsourcing hardware, software and maintenance or support to trusted third parties.

“The number of emails sent every second is now estimated at 2.9 million, while data processed by Google every day has reached 24 petabytes.

“The rise of ‘big data’, including video and photography archives, internet search indexing and social media is also driving demand for higher volumes of IT storage, which can be provided on a flexible basis by third parties at a lower cost.”

Source:http://www.myintroducer.com/view.asp?ID=8580

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India Ranked 7th Lowest Paymaster for IT Professionals Worldwide – Survey

November 28th, 2011

According to MyHiringClub.com’s World wide IT Salary 2011, IT salaries is yet to be seen with appraisals around the corner, but as of now India is ranked seventh on the ten worst IT paymasters globally.

MyHiringClub.com’s World wide IT Salary 2011 compared the total annual cash compensation and total remuneration information of mid career level for IT staff in 6,117 companies in 41 different countries.

India remains one of the most favourite outsourcing destinations due to this low cost factor, but the future might bring with itself a completely different scenario, a survey by Global Recruitment Tendering Platform MyHiringClub.com revealed.

Key Facts:-

* India has been identified in the 7th position in terms of the lowest paymasters for information technology (IT) managers.
* IT managers in Bulgaria, Vietnam and the Philippines receive the lowest pay at $21,678, $28,940 and $32,560 a year, respectively.
* The US ranks 5th with an average of $1,21,460 followed by the Ireland.
* Pay for Mid-Level IT employees highest in Switzerland globally, lowest in Bulgaria
* Asia dominates rankings of lowest payers
* Australia tops highest paid IT professionals in Asia Pacific, followed by Hong Kong, Japan, Singapore and Republic of Korea in fifth place

“The impact of outsourcing and off-shoring on IT roles in North America and Western Europe helps explain the pattern of global pay. Lower-level roles are being moved to regions where talent is cheaper. India continues to be amongst the leading destinations for IT development, given its cost advantage. However, salary inflation and talent shortage could emerge as major challenges in maintaining this position in future,” Rajesh Kumar, CEO, MyHiringClub.com said.

“However, there is an increasing evidence of India’s growing stature and presence in the high-end value chain, where cost advantages may not be the only drivers to future growth”, Kumar added.

While Indian IT managers stood seventh on the ten lowest paying countries with an average salary of $36,120, Bulgaria topped the list with a meagre average salary of $21,678, followed by Vietnam and Philippines averaging at $28,940 and $32,560 respectively.

The other countries on the list were Indonesia at fourth with average wages of $32,980, followed by Malaysia with earnings of $35,870, China ($37,300), Czech Republic ($41,00), and Argentina ($49,000).

Also, large pay gaps exist between the junior and senior career streams in India, Indonesia, Chile, Brazil and Vietnam, the ‘MyHiringClub.com IT Pay around the World’ survey said.

“Lower-level roles are being moved to regions where talent is cheaper; the jobs that remain in Western Europe and the United States may be fewer in number but are more demanding and complex roles. Among the lower-paying countries emphasis is mostly laid on the cash compensation aspect, in the West, companies have to be more creative to attract staff offering bonus schemes and other variable factors and as such the cash components do not vary dramatically,” Nancy Miller, COO, MyHiringClub.com US & UK Division said.

In terms of the best IT salaries paying countries’ Switzerland topped the list with an average annual remuneration of $1,67,890. The same job if taken in Belgium, second on the list, would pay $1,42,570, the survey said.

Denmark stood third in the best paid list with salary in the IT sector averaging at $1,32,430. The UK and US were ranked fourth and fifth on this list with average packages of $1,26,570 and $1,21,460 respectively.

Source:http://www.indiaprwire.com/pressrelease/other/20111125104649.htm

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BPOs won’t be economy’s savior

November 28th, 2011

I was recently in a luncheon discussion for a future issue of Tatler Philippines on the topic of what to expect for our economy. One of the participants gave a rosy update of the BPO industry and left us with the thought that they are doing just great… we are not even maximizing its potentials yet.

In other words, there are more BPO jobs out there that could take thousands if not millions of our young people out of unemployment. The educational system, we were told, is slowly but surely gearing up their offerings to shorten if not eliminate the training time needed before graduates can be absorbed by the BPO sector.

I remember asking Mar Roxas when he was still DTI Secretary what are the industries we have competitive advantage in. He was very bullish about one sector: BPO. Indeed, if credit is to be given, it was Mar as DTI chief who worked to place the Philippines in the consciousness of the international outsourcing industry.

There is no doubt that the BPO sector has through the years since Mar, contributed greatly to the economy. Young people fresh out of college are earning pretty good salaries and they have and are continuing to contribute to our consumer driven economy.

The thing that bothered me was the thought that this strategy seemed like a quick fix solution pretty much like sending our workers abroad was in earlier years. Can we indeed allow our manufacturing sector to wither in the vine and still have good future where poverty is drastically reduced if not eliminated.

Oh well… here now comes an economist from the Asian Development Bank (ADB) with a warning that the Philippines should not be relying too much on the services sector, particularly business-process outsourcing (BPO). According to a Business Mirror story, the economist said this will not lead to the inclusive growth that we ought to be aiming for.

Norio Usui, ADB senior country economist, told a meeting of what’s left of our local manufacturing sector that despite the strong growth of the BPO sector since 2001, the country’s unemployment and underemployment rates have remained high. To the ADB economist, the country’s economy should walk on two legs: services and manufacturing if we want inclusive growth.

“If you will ask if the Philippines can join the growth club by skipping manufacturing, the answer is ‘No.’ You need another traditional leg, which is manufacturing. It should be both manufacturing and modern services,” Usui said in his presentation at the First Philippine Manufacturers and Producers Summit organized by the Federation of Philippine Industries (FPI).

From 2000 to 2009, Usui said the country achieved average economic growth of 4.8 percent, characterized by a fast-growing BPO sector but stagnating manufacturing sector. During that period, the BPO industry has grown to a $10-billion industry, employing close to half a million people.

But impressive as that growth was, the chronic problems in the economy lingered: high unemployment, slow pace of poverty reduction and stagnant investments. With the concentration on services, investments declined because the country missed out on the capital-intensive industries, Usui said.

“The BPO is a great help. But who can work at BPOs? It is biased to the well-educated. But what about those with less education, who can provide them jobs?” Usui asked. Manufacturing, on the other hand, has the capacity to absorb those that are migrating from the agricultural sector, the economist pointed out.

What the Philippines needs to do, he said, is to facilitate diversification in the manufacturing sector and not to concentrate much on electronics and semiconductor. “It is diversification not specialization,” the ADB economist said.

Indeed, the share of manufacturing to the country’s GDP plunged to 21.4 percent in 2009 from 22.2 percent in 2000 and 25.7 percent in 1980. Our neighbors in Southeast Asia increased the share of manufacturing in their economies. Contribution of manufacturing to GDP rose to 26.4 percent in 2009 from 13.5 percent in 1980 in Indonesia, to 34.1 percent from 21.5 percent in Thailand, and to 25.1 percent from 21.6 percent in Malaysia.

I guess it is easier to ignore our manufacturing sector. Saving this sector will require doing some heavy lifting to reduce our rather high power costs, to begin with. We need bright ideas on how to make our manufacturers competitive globally.

And that’s what we want to hear from our bright boys running DTI today.

Power rates

Ambassador Cesar Bautista, former DTI Secretary and untiring advocate for Philippine competitiveness e-mailed me with the news that there are things we can do to bring down power rates, an important matter that affects the competitiveness of our industries. Here are portions of his e-mail.

Boo… Contrary to what many believe, the cost of power can be reduced to a competitive level which would increase employment/livelihood opportunities. The attached minutes of the recent meeting of business experts in NCC/MAP is about a ‘starter kit’ of 4 simple proactive steps which can be initiated by officials to shave power cost by P5/kw-hr. We do not have to solve all of the many problems of energy before moving on to this proactive situation.

Secretary Almendras is open to the proposals of the private sector and will meet with our representatives, many of which were present in our working group meeting. We are hopeful that he will soon be the take-charge leader of this initiative.

That’s the good news, puede pala nating babaan ang power cost, with business experts working hand-in-hand with DOE/ ERC officials.

Here are the four things we must do to bring down power rates right away according to the minutes of a meeting of the Energy and Power Working Group of the National Competitiveness Council.

1) Open Access must be started as soon as possible to achieve free competition in line with the EPIRA Law with specific timetables. With mechanisms and data processes of ERC will be in-place to ensure compliance, Prof. Del Mundo suggested starting allowing 1 megawatt consumers to choose services from an independent electricity supplier. Mr. Ernie Pantangco reiterated that with the B2B system, we can help define who will be in charge of the budget and manpower of the outdated systems.

2) Energy conservation should be a national undertaking. With a defined reduction target e.g. 15% as was achieved during Sec. G. Velasco’s tenure. This will reduce power cost, pollution, power shortages, and improve investment efficiencies of generating plants.

Instead of the rule of thumb of increasing 15% power supply for every 1% growth in GDP, it may be sufficient to increase power supply by 1% only. The costs of overheads and maintenance or power generation account for a sizeable portion of electricity costs.

3) End royalty charges on extracted energies in line with what other countries are doing. This will make available to the industries, services competition power which will enable them to employ more Filipinos. It cannot be considered as a subsidy to power users, nor a violation of legal/ constitutional provisions, per our lawyers in their field.

While other countries subsidize their cost of power in order to reduce unemployment/ poverty, the Philippines is doing exactly the opposite.

4) Transformation of electric cooperatives to more business-like practice will cut off the politicization of this critical link in the distribution of electricity. This sector hall be required to define their Balanced Score Cards in the same way that some LGUs and other government agencies are already adapting.

Mr. Eliseo Santiago highlighted the importance of professionalizing the electric cooperatives especially in the Visayas and Mindanao since there are more cooperatives where their operations are controlled by politicians. The Commission on Audit reported that many electric cooperatives will not pass the standards of good governance.

The NEA is aware of this situation and will be a good principal in the cooperatives’ transformation towards improving public governance .

Source:http://www.philstar.com/Article.aspx?articleId=752636&publicationSubCategoryId=66

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National Savings tenders for IT outsourcing partner

November 28th, 2011

National Savings & Investments (NS&I) has put out a tender for an IT outsourcing deal that could be worth up to £2 billion.

The UK’s government-backed savings organisation is looking for a partner to manage the operational components of its business, including IT, systems upgrade, call centres and back office transactional services.

NS&I outsourced its back office operations to Siemens IT Solutions and Services, (now Atos), in 1999 under a competitively tendered public private partnership. The agency said the partnership had delivered significant benefits to both customers and taxpayers, with increases in productivity and customer response resulting in more funds being invested.

Efficiency drive will grow government outsourcing and cloud usage, says Ovum Outsourcing firm CSC reports £1.77 billion loss in second quarter results
However, the contract with Atos expires in 2014, and it is a statutory requirement for NS&I to undertake this procurement process to replace it. The organisation published a Prior Information Notice (PIN) in June 2011 and held an industry day for prospective suppliers in July.

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“The start of the procurement process for our new operational services contract is a key milestone in securing a partner to support the strategic aspirations of NS&I,” said Steve Owen, Director, Operations and Commercial Management at NS&I.

“Following a successful industry day in July, we expect a good level of market interest for the new contract, which will ensure we continue to deliver best value for the taxpayer and the best possible service to our customers.”

A spokesperson for NS&I confirmed to ComputerworldUK’s sister title Techworld that the value of the contract would be in the range £1.25 billion up to approximately £2 billion – considerably higher than the figures of £700m to £1.5 billion stated in the pre-tender document published in June.

The procurement process it is expected to complete by April 2013, in time to allow the transition to the new services, said NS&I.

Source:http://www.computerworlduk.com/news/applications/3320915/national-savings-tenders-for-it-outsourcing-partner/

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