Archive for November, 2011

White & Case to open second outsourcing centre in Eastern Europe

November 22nd, 2011

White & Case is set to overhaul its outsourcing arrangements, with the US firm planning to launch a second business process outsourcing (BPO) base in Eastern Europe in 2012.

The US firm, which has operated a BPO base in Manila in the Philippines since 2007 for administration, technology, business & marketing and accounting support, is currently considering whether to launch a similar operation in the Czech Republic or Poland.

The Eastern European launch is pencilled in for next year, with the firm looking to hire up to 40 staff initially. This number could double within a three-year period.
White & Case is also considering launching legal process outsourcing divisions over the coming year in both Manila and its planned Eastern European base, with third partner providers also expected to be used on a project by project basis.

The US firm decided that it needed a second BPO base in order to better meet needs of its continental European offices for additional language skills.

A spokesperson commented: “Our Manila BPO base has worked very well for our US, Latin American and UK operations. However, for our continental European offices, we are looking into whether an alternative BPO base in Eastern Europe makes sense, not least for language skills reasons.”

He added: “We are considering whether to launch legal process outsourcing divisions whether in Manila and Eastern Europe or elsewhere. Engaging a third party outsourcer on certain projects is also not out of the question. It is all early days and no conclusions have been reached.”

Source:http://www.legalweek.com/legal-week/news/2126525/white-outsourcing-centre-eastern-europe

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Outsourcing firm Capita hires 100 staff in Forres

November 22nd, 2011

Capita, which provides back office services, said it would begin recruitment for the new roles at its Forres centre later this month.

The new posts will help a major energy company’s customers inquire about their bills, make payments, set up direct debits and get refunds.

All the new staff should be in place by February 2012.

Local managing director Bruce MacLeod said: “When Capita was considering where to expand its contact centre operations it looked at a number of possible options.

“That it chose Moray is recognition of the exceptional customer service the local people of Moray deliver to our customers.”

Capita employs 45,000 people worldwide, with nearly £3bn of turnover.

The company also signed a new contract with DVLA this year.

Source:http://www.bbc.co.uk/news/uk-scotland-scotland-business-15819916

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IT, gems shine but garment makers jittery

November 22nd, 2011

The rupee has fallen 14.3% this year, to be the worst performer in Asia. On the face of it, a falling rupee is likely to give a definite edge to exporters. But except for IT and diamond sectors, not everybody is so sure-footed.

IT to benefit from slide

For IT outsourcing industry, the recent currency movements are in its favour, said K Venkatesan, finance controller of Happiest Minds Technologies . He said that there is a positive impact on operating margins and bottom lines. Every percentage dollar gain results in around 30-40 basis points increase in operating margins.

The dollar converted rupee revenues also get a boost owing to the weakening of the rupee. Ganesh Murthy, CFO of Mphasis , feels that the rupee could hover around these levels till March. Suresh Singh, marketing head of Anthelio Business Technologies, said that the subdued capital inflows crisis and hike in crude prices, means that the rupee might weaken further and perhaps recover only in the next financial year.

FCCBs may hurt pharma

Pharma companies having most of their exports in dollar denomination stand to gain from the rupee depreciation. However, companies that have raised funds through foreign currency convertible bonds (FCCB) or taken any dollar-denominated debt may take a hit. Nitin Parikh, chief financial officer, Zydus Cadila Healthcare , said, “The impact of a weak rupee depends on a pharma company’s position in terms of foreign exchange currency loans and forward booking among other factors. The slip in rupee will help large export orientation earnings. As far as the impact on domestic business goes, it will affect companies which import raw materials.”

Janmejay Vyas, chairman and MD, Dishman Pharmaceuticals & Chemicals, said, “The depreciation of rupee will have a two-sided impact on pharma companies like us, which have acquired foreign companies and are dealing with foreign currency. On the one hand, mark-to-market losses will increase , leading to pressure on margins, on the other hand, exports will be beneficial.”

Leather cos not smiling

An increase in dollar to rupee is good for leather exporters in the short-term , but over the long-term it is not impressive, said Rafeeque Ahmed, chairman , Council for Leather Exports . “We will lose margin on raw materials imports. Mostly, the industry hedges exchange rates on exports but they do not do that on imports, which could affect us,” he said.

Not much for apparel cos

Garment exporters see limited gains from the depreciation of the rupee as many have hedged their exposure at lower levels. “Most big exporters have taken forward covers at around Rs 48 levels and so there would not be any significant gains,” says Premal Udani, chairman, Apparel Exports Promotion Council (AEPC). “Poor demand , especially in Europe, has also added to their woes.”

However, exporters concede that the weak rupee has made their products a lot more cost competitive vis-a-vis rivals such Bangladesh and China. The sharp fall in the rupee would also help exporters with unhedged orders to make “good enough” profits.

Diamonds & gems makers look to capitalize

For the diamonds and gems industry , the falling rupee coincides with the peaking demand during the Christmas-New Year season. Diamantaires in Surat, the world’s biggest diamond cutting and polishing centre, are hoping to cash in on the weakening rupee. Diamond companies import rough diamonds, paying cash and the rupee depreciation helps the industry pay out lower on imports than what it earns through export. “The dipping rupee helps the industry in all the merchandize and non-merchandize jewellery export as it hedges its risk against raw material well in advance,” said Rajiv Jain, chairman of Gems and Jewellery Export Promotion Council

Source:http://timesofindia.indiatimes.com/business/india-business/IT-gems-shine-but-garment-makers-jittery/articleshow/10824374.cms

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Jeya Kumar named CEO, IPsoft Asia Pacific

November 22nd, 2011

IPsoft, the leading independent provider of autonomic IT services, today announced the appointment of Jeya Kumar as CEO, Asia Pacific. Kumar was until recently the CEO of Patni Computer Systems and brings over 25 years of global technology management experience to support IPsoft’s growth plans in the region.

“IPsoft brings the choice, innovation and value that customers look beyond traditional outsourcing models,” Kumar said. “The company’s leading edge autonomic IT management and technology is central to the company’s vision and uniquely positions us to meet customer demands in the region. It’s all about creating the future of IT services, now.”

As the CEO at Patni, Kumar managed the company’s overall business strategy and global operations and led the company to achieve industry leading Total Shareholder Returns in 2009.

“Jeya joins us at a very exciting time as we continue to expand our business globally and look to deliver our unique and leading edge technologies to an ever more diverse set of customers,” said Chetan Dube, IPsoft President & CEO. “His outstanding track record of delivering growth and leadership makes him perfect for the role.”

Prior to Patni, Kumar worked at MphasiS Limited as the CEO and led the company through transformational changes, making it the fastest growing mid-sized technology company in India. He also served as Senior Vice President of Sun Microsystems and as a member of Sun’s Executive Management Group (EMG). He has held various management and executive positions with global firms including Apple Computers Inc. and National Semi-Conductor Corporation.

Kumar’s arrival reflects IPsoft’s expanding footprint in the Asia Pacific region. This month, IPsoft opened an office at One Raffles Quay in the heart of Singapore. The office is the base of IPsoft’s Asia Pacific operations.

Source:http://www.marketwatch.com/story/jeya-kumar-named-ceo-ipsoft-asia-pacific-2011-11-20

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IDC Health Insights’ IDC MarketScape Examines 11 Leading IT Outsourcing Vendors Serving the Life Science Sales and Marketing Market

November 22nd, 2011

IDC Health Insights revealed today the availability of a new IDC MarketScape report designed to guide life science companies evaluating IT outsourcing vendors of sales and marketing services. The new report, IDC MarketScape: Worldwide Life Science Sales and Marketing IT Outsourcing 2011 Vendor Assessment (Document # HI231228) provides an assessment of 11 leading IT outsourcing vendors that serve the life science sales and marketing market. In the report, IDC Health Insights provides an opinion on which vendors are well-positioned today based on current capabilities and which are best positioned to gain market share over the next three to five years. Vendors evaluated include: Accenture, Capgemini, CSC, Cognizant, HCL, Infosys, Mahindra Satyam, NTT Data, TAKE Solutions, Tata Consultancy Services (TCS), and Wipro.

According to the report, 48% of life science companies are expected to increase overall sales and marketing IT spending this year. IT services in particular are expected to increase most significantly, relative to software and hardware, with approximately 7% growth. As such, among life science companies there is strong demand for skilled IT outsourcing partners that can reduce costs while simultaneously adding additional IT-centric value and strong life science industry expertise.

Each vendor has been evaluated against 24 criteria divided between two main categories: strategy measures for success and capability measures for success. Within each of these criteria, IDC Health Insights has weighted specific criteria and sub-criteria that are particularly significant for life science companies evaluating IT outsourcing partners.

According to Eric Newmark, IDC Health Insights program director, “Life science companies are being driven toward sales and marketing IT outsourcing by several business needs, including the need to automate and optimize reoccurring sales activities, consolidate disparate information sources to better comply with aggregate spend regulations, and improve sales force effectiveness and efficiency via next-generation SFA applications, mobile platforms, and streamlined functionality and usability. Whether a pharma is seeking tactical or strategic assistance, this IDC MarketScape provides valuable guidance.”

The report provides an assessment of where the life science sales and marketing IT outsourcing market is going, how the major vendors stack up, and what criteria are most important for life science companies to consider when selecting an IT outsourcing vendor.

For additional information about this study, or to arrange a one-on-one briefing with Eric Newmark, please contact Sarah Murray at 781-378-2674 or sarahbethmurray@gmail.com. Reports are available to qualified members of the media. For information on purchasing reports, contact info@idc-hi.com.

Source:http://www.marketwatch.com/story/idc-health-insights-idc-marketscape-examines-11-leading-it-outsourcing-vendors-serving-the-life-science-sales-and-marketing-market-2011-11-21

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Latisys Expands With New Data Center in Denver

November 22nd, 2011

Data center service provider Latisys has announced a major expansion in the the Denver market, where it will build a second data center to add 14 megawatts of capacity for mission-critical space. The new 82,000 square feet facility in Englewood will more than double the company’s current data center footprint in Colorado.

Latisys’ DEN2 data center will be located near the company’s existing 76,000 square foot DEN1 facility, and will launch with 14 megawatts of power and add another 10 megawatts in a second phase of development. The company expects to begin deploying colocation and amanged services customers at the new facility in the third quarter of 2012.

“This investment is not only important for Latisys; it’s a significant capital investment in the Denver market,” said Bryan Walsh, Denver Regional Sales Director for Latisys. “Development of our second facility reinforces our commitment to providing agile IT infrastructure outsourcing for Colorado customers in all phases of their business.”

Latisys CEO Pete Stevenson said the project will “build on our organization, know-how and momentum” in the Denver market. “We continue to execute on our plan to deliver the infrastructure-based IT Outsourcing solutions that mid-size and enterprise customers require for the challenges of today, and for tomorrow,” said Stevenson.

The Denver project is the second expansion Latisys has announced this year. In May the company said it would add 10,000 square feet of high-density raised floor space and 2.5 megawatts of additional power in its facility in Oak Brook, Illinois. In 2010 Latisys established an east coast presence with a new 123,000 square foot data center in Ashburn, Virginia, and completed significant facility expansions at existing facilities in Chicago, Denver and Irvine, California.

Latisys provides colocation, managed hosting, disaster recovery and cloud services. The company was founded in 2007 as Managed Data Holdings (MDH) with backing from Catalyst Investors and Great Hill Partners. It has moved quickly to build a footprint in the managed hosting sector, acquiring three providers and quickly expanding its data center capacity.

Source:http://www.datacenterknowledge.com/archives/2011/11/21/latisys-expands-with-new-data-center-in-denver/

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Outsourcer Mitie upbeat on UK prospects

November 21st, 2011

Britain’s Mitie posted a small first half profit rise and said it was confident about growth prospects as governments and businesses seeking to cut costs sign up for its outsourcing and energy services.

Mitie, whose customers include Tesco and London’s Royal Opera House, said on Monday profit before tax and other items for the six months to the end of September was up 0.8 percent to 48 million pounds ($75 million) on revenue up 5.8 percent to 972 million.

The firm, whose services include maintenance and cleaning as well as baggage screening at London’s Heathrow airport, said its pipeline of potential bid activity stood at 11.7 billion pounds, with 65 percent of it coming from the public sector.

“The search for greater cost and energy efficiency is central to the strategies of governments and businesses in all our markets,” Chief Executive Ruby McGregor-Smith said in a statement.

The firm is currently bidding on a facilities management deal with Edinburgh council worth around 280 million pounds, as well as justice sector work which could include electronic tagging and prison management.

While rival outsourcers have turned to acquisitions to help offset a lack of organic growth this year, blaming contract delays and budget cuts, Mitie has won a number deals including facilities management work with south England courts, two prisons, Essex council and spirits group Diageo.

McGregor-Smith believes that its energy management business, supported by the 2009 acquisition of Dalkia, has helped the firm win contracts and has also allowed it to offer existing clients more higher margin services.

“I believe there are growth opportunities for all the outsourcers as the market grows and I think our particular differentiation around energy, which others do not have, is incredibly important,” Mitie’s chief later told Reuters.

“That is what is driving our organic growth.”

Mitie said its order book had risen 17.6 percent to 8 billion pounds, effectively securing 97 percent of this year’s revenue and 68 percent of forecast revenue for 2012/13.

Shares in the FTSE 250 group, which upped its interim dividend by 7.3 percent to 4.4 pence, were down 1.31 percent at 240.8 pence at 0903 GMT on Monday.

UBS analysts, who have a “Buy” rating on Mitie, said the firm’s outlook was rightly confident and that it was well positioned to benefit from future work.

“In the next 12 months there are more contract decisions due in public and private sector work as more customers work towards saving costs by moving towards integrated facilities management models. Mitie is very well positioned in that environment,” a UBS note read.

Source:http://www.reuters.com/article/2011/11/21/mitie-idUSL5E7ML0CL20111121

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