Business process outsourcing firm Hinduja Global Solutions (HGS) plans to expand in Latin American countries and is open to acquisitions to grow its business there.
“We are keenly exploring various options in Latin America, China and Europe. We have made a few moves in each of these geographies including Africa, and the coming year may see fructification of our efforts,” Mr Partha Desarkar – Global CEO, told Business Line.
“The mode of expansion may be a mix of green-field or inorganic or some other model depending upon local nuances and client requirements,” he added.
“We have invested in creating amergers and acquisitions team of senior professionals and we are currently evaluating some deals in different geographies and domains,” Mr Sarkar said.
Over the last year, the company has expanded its global footprint through acquisitions in North America and in West Asian market. The acquisitions include OLS in Canada, a leading contact centre provider and HCCA a leading Human Resource Outsourcing (HRO) provider.
Expanding global presence apart, the company is also looking at entering newer verticals. “In India, with the recent push towards e-governance, we expect more contracts to open up for third party providers. Public sector and Government is an area where we will act based on the merit of each opportunity. We are, however, keenly watching this space,” Mr Sarkar said.
The company, which currently operates in verticals such as healthcare, telecom, retail and media, is also working on strengthening its presence in verticals such as banking and financial services and finance and accounting, he added. HGS, with the acquisition of HCCA, also recently entered the HRO vertical, and expects it to be a major driver of growth, Mr Sarkar said.
“We are planning to offer end-to-end payroll solutions to all our clients starting from data input to credit into individual employee bank accounts with built in accounting processes,” Mr Sarkar said.
Also, with an addressable supplier side opportunity of about $20 billion, the company plans to move up the HR value chain by offering high-end solutions such as analytics, HR consulting deployment of customised learning management system and end-to-end recruitment process outsourcing.
With such growth plans, the company is looking at a headcount growth of over 15 per cent.