Archive for December, 2011

Regulator’s concern over outsourcing

December 16th, 2011

If cost efficiency is the mantra of the modern business, outsourcing is the name of the game. The flip side of ‘outsourcing’, however, is a cause for concern. Not surprisingly, the Securities and Exchange Board of India (SEBI) has decided to hold the whip to reign in market intermediaries who outsource certain of their jobs. Keen to ensure that the intermediaries don’t court assorted risks associated with outsourcing, the regulator is also out to fix responsibility for any outsourcing-related negative fall-outs. It has now come out with norms for outsourcing activities by the intermediaries.

For one, the regulator has made it clear that intermediaries shall not outsource their core business activities and compliance functions. It has gone on to list certain businesses which shall not be outsourced. It has also directed the intermediaries to report ‘suspicious transactions’ in respect of activities carried out by third parties to the financial intelligence unit or any other competent authority. Also, it has instructed the intermediaries to do a self-assessment of their current outsourcing pacts and bring it in alignment with the new norms within six months.

Among other things, the norms require the intermediaries.

To have a comprehensive policy on outsourcing.

To make their boards responsible for such a policy.

To put in place a outsourcing risk management programme.

To ensure that outsourcing does not diminish their ability to fulfil their obligations to customers and regulators.

To ensure that outsourcing does not impede effective supervision by the regulators.

To do right due diligence in selecting the third part and monitoring its performance.

To ensure that such outsourcing relationship are defined by written contracts.

To ensure that confidential information is protected.

Source:http://www.thehindu.com/business/markets/article2717963.ece

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CareTech Solutions Leads Healthcare Industry in Extensive IT Outsourcing

December 16th, 2011

CareTech Solutions, an information technology (IT) and Web products and services provider for more than 200 U.S. hospitals announced today that it has been named Best in KLAS for Extensive IT Outsourcing, in the 2011 Best in KLAS Awards: Software & Services report released today. With this year’s honor, CareTech becomes the first IT professional services company to win this category four consecutive years in a row.

“Earning this award, for a fourth straight year, can be solely attributable to the passion and commitment CareTech employees have for serving its customers,” said Jim Giordano, president and CEO, CareTech Solutions. “We’re known for doing whatever it takes to deliver the best healthcare experience through IT; and achieving this award – again – confirms that our approach to outsourcing is exactly what the market wants and needs.”

About the “2011 Best in KLAS Awards: Software & Services” Report

The “2011 Best in KLAS Awards: Software & Services” report provides a summary of the KLAS performance ratings gathered over the past 12 months (18 months for select services) for healthcare IT software and services vendors in more than 100 market segments. Each segment includes a listing of vendor products ranked according to their KLAS performance scores, which scores have been compiled from the feedback of thousands of healthcare providers at physician offices, clinics, hospitals, and IDNs throughout the United States and Canada.

About KLAS

KLAS is a research firm specializing in monitoring and reporting the performance of healthcare vendors. KLAS’ mission is to improve delivery, by independently measuring vendor performance for the benefit of our healthcare provider partners, consultants, investors, and vendors. Working together with executives from more than 4,500 hospitals and over 2,500 clinics, KLAS delivers timely reports, trends and statistics, which provide a solid overview of vendor performance in the industry. KLAS measures the performance of software, professional services, medical equipment and infrastructure vendors.

Source:http://www.sacbee.com/2011/12/15/4124814/caretech-solutions-leads-healthcare.html

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Service outsourcing industry booming in Shijiazhuang

December 16th, 2011

The total output was valued at 740 million yuan in the first half of this year, according to the Shijiazhuang Municipal Bureau of Commercial Affairs.

The robust growth of the industry is attributed to the efforts of the Shijiazhuang municipal government. The government has attached great importance to the development of relevant measures, policies and outsourcing services providers to spur growth of the industry.

The municipal government took initiatives to negotiate with the Software Base in the High-Tech Industry Development Zone on setting up the Service Outsourcing Park. The park is now attracting investments and has caught the attention of a number of nation-wide outsourcing companies.

It is also planning to set up a development zone with an area of 10 square kilometers for international service outsourcing companies through the formulation of specific related policies.

Source:http://www.chinadaily.com.cn/m/hbcenn/2011-12/15/content_14272633.htm

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SPi Global, Regus disclose expansions in the BPO sector

December 16th, 2011

SPi Global Holdings, the BPO arm of Philippine Long Distance Telephone Co. (PLDT) said it expects to add 75 employees to the firm by end-2013 as its new health care servicing center in North Carolina hits full capacity.

This, after the firm in October consolidated its health care management subsidiaries — US-based Springfield Service Corp. and Laguna Medical Systems — under SPi Healthcare.

“This expansion addresses the demand for our services and will put us in a position for future growth. The demand is reflected in the five-year growth of… SPi Healthcare and the industry-leading profits we had. The trend is very encouraging,” Maulik Parekh, SPi Global preisdent and chief executive officer, said in a statement yesterday.

“We also believe that the Greensboro community is a place where we can hire excellent people to work for us, and where we can do great work for health care organizations,” Mr. Parekh said.

SPi Healthcare offers solutions such as back office support, coding and clinical documentation.

Aside from the new facility in the US, SPi Global said it will be expanding operations in Dumaguete City, where the firm has operations for health care, content solutions, and customer relationship management.

Of the firm’s 14,000 employees worldwide, 11,000 are in the Philippines. SPi Global is eyeing to end the year with 26,000 employees worldwide.

The firm is eyeing a 14% growth in revenues this year, with revenues from non-voice transactions seen to grow by 16%-17%, and profits from voice transactions seen to grow by a little below 14%.

Shares of PLDT closed 1.06% higher at P2,480 per share yesterday.

Mediaquest Holdings, Inc., a unit of the Beneficial Trust Fund of PLDT, has a minority stake in BusinessWorld.

International office space provider Regus, for its part, said it has launched its fourth business center in the Ortigas business district as the company takes advantage of the country’s increasing demand for workspace.

“The Ortigas location makes it an ideal base for businesses working in or with the BPO industry, or looking to move into this area,” Regus said in a statement, referring to its new space in the Joy Nostalg Center along ADB Ave.

Source:http://www.bworldonline.com/content.php?section=Corporate&title=SPi-Global,-Regus-disclose-expansions-in-the-BPO-sector&id=43429

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Regulator’s concern over outsourcing

December 16th, 2011

If cost efficiency is the mantra of the modern business, outsourcing is the name of the game. The flip side of ‘outsourcing’, however, is a cause for concern. Not surprisingly, the Securities and Exchange Board of India (SEBI) has decided to hold the whip to reign in market intermediaries who outsource certain of their jobs. Keen to ensure that the intermediaries don’t court assorted risks associated with outsourcing, the regulator is also out to fix responsibility for any outsourcing-related negative fall-outs. It has now come out with norms for outsourcing activities by the intermediaries.

For one, the regulator has made it clear that intermediaries shall not outsource their core business activities and compliance functions. It has gone on to list certain businesses which shall not be outsourced. It has also directed the intermediaries to report ‘suspicious transactions’ in respect of activities carried out by third parties to the financial intelligence unit or any other competent authority. Also, it has instructed the intermediaries to do a self-assessment of their current outsourcing pacts and bring it in alignment with the new norms within six months.

Among other things, the norms require the intermediaries.

To have a comprehensive policy on outsourcing.

To make their boards responsible for such a policy.

To put in place a outsourcing risk management programme.

To ensure that outsourcing does not diminish their ability to fulfil their obligations to customers and regulators.

To ensure that outsourcing does not impede effective supervision by the regulators.

To do right due diligence in selecting the third part and monitoring its performance.

To ensure that such outsourcing relationship are defined by written contracts.

To ensure that confidential information is protected.

Source:http://www.thehindu.com/business/markets/article2717963.ece

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Western Independent Bankers Endorses HEIT for Managed Compliance Services

December 16th, 2011

In response to the growing need for compliance services among community banks, Western Independent Bankers (WIB) has announced the endorsement of managed compliance services provided by HEIT, a Computer Services, Inc. (otcqx:CSVI) company. WIB also endorses HEIT’s IT outsourcing, managed security and disaster recovery services.

WIB, a trade association for 220 community banks in the Western United States, specifically recognizes HEIT’s expertise in managing Dodd-Frank compliance, which is expected to be the major compliance issue banks face in 2012.

“More than 96 percent of financial institutions say that Dodd-Frank will significantly increase operating expenses,” said Dan Holt, general manager of CSI’s Managed Services Division. “Community banks need an innovative and cost-effective approach for managing compliance and risk, and HEIT’s managed compliance services bring together industry expertise, intelligent content resources and an innovative platform built specifically to meet the needs of community financial institutions.”

HEIT’s managed compliance clients receive support from HEIT’s bench of former regulators and compliance experts. The service provides ongoing IT risk assessments, ongoing vendor management, policy and procedure compliance and business continuity planning with the goal of keeping clients in an examination-ready state.

“After rigorous evaluation conducted with our advisory committee of western community bankers, WIB chose to endorse HEIT’s managed compliance service,” said Nancy Sheppard, president and CEO of WIB. “The service offers our members the ability to access a deeper pool of expertise, while reducing the time and cost spent on compliance.”

“Being selected as a WIB-endorsed company means HEIT delivers not only relevant solutions, but also tangible results to our bank users,” said Holt.

Founded in 1937, WIB focuses on providing educational programs and a wide variety of services that help community banks increase profits and reduce costs. The WIB Endorsed Program provides high-quality, value-added products and services that enhance a bank’s competitive advantage. Selected companies are governed by FFIEC risk-based guidelines and vetted through outside consultants and a banker advisory committee.

About Western Independent Bankers

Established in 1937, Western Independent Bankers (WIB) WIB is a trade association that informs, educates and connects community banks with the resources, network and services to achieve the highest standards of personal and organizational performance. WIB has almost 220 community and independent banks as members in the Western states of Alaska, Arizona, California, Hawaii, Idaho, Montana, Nevada, Oregon, Utah, Washington, Wyoming and the U.S. Territories and 160 bank service providers. For more information go to www.wib.org .

Source:http://www.marketwatch.com/story/western-independent-bankers-endorses-heit-for-managed-compliance-services-2011-12-15

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Replicon’s Web TimeSheet, the Market Leading Time and Expense Solution in the Cloud, Goes Mobile

December 16th, 2011

Replicon, the market leader in cloud-based timesheet and expense management software, today introduced Replicon Timesheet, an iPhone application that puts the power of Replicon’s solution in the hands of mobile employees.

By extending Web TimeSheet and Web Expense capabilities to the iPhone, Replicon Timesheet makes it more convenient for on-the-go employees to keep track of time and expense details regardless of their locations. Users enter information while it is top-of-mind, improving accuracy and details for hassle-free time and expense capture.

“The addition of mobile capabilities makes it even easier for our customers to easily manage their time and expenses, and get real-time visibility into their projects, resources, timelines and costs to maximize their productivity and revenue,” said Lakshmi Raj, co-founder and co-CEO of Replicon. “Anywhere, anytime employees can open our application right on their iPhone, update their time and input receipts on-the-spot. The information then can be accessed in real-time to ensure projects stay on-time and on-budget. Organizations can now leverage mobile capabilities to do even more to help keep their employees informed — no matter where they are.”

Replicon Timesheet was created by Replicon, not a third-party developer, and is fully supported directly by the company, as are all its other solutions. With real-time synchronization, data captured in the iPhone app is instantly available via the cloud-based Replicon solution. The iPhone app also uses Secure Socket Layer (SSL) encryption to ensure the privacy of employees’ data, and extends the security parameters established for employees in the cloud-based solution. The app even offers the ability to take photos of receipts, which are then uploaded to the system, eliminating the need for paper copies in expense accounting.

“We moved to Replicon three years ago and cut our time tracking effort exponentially,” said Eric Montague, president of Executech, an IT outsourcing firm. “Replicon’s iPhone app will simplify our processes even more, particularly for our technicians who visit as many as five sites a day and need to keep track of the time spent at each one. They can enter their time on their phones after each site visit, so our data will be more accurate because the details will be fresh in their memories.”

Replicon Timesheet is available in the iTunes App Store and is free. Users need a valid Web TimeSheet or Web Expense account to use the iPhone App. To get a free, secure account, sign up for a Free Trial, then, within minutes, start tracking time and expense in the office or on-the-go with Replicon’s mobile app.

Source:http://www.marketwatch.com/story/replicons-web-timesheet-the-market-leading-time-and-expense-solution-in-the-cloud-goes-mobile-2011-12-15

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