Archive for December, 2011

Colton eyes outsourcing police dispatchers to Fontana

December 28th, 2011

Colton’s police dispatchers might be working for the Fontana Police Department beginning early next year.

Under the plan, Colton would pay for the Fontana Police Department to answer 9-1-1 calls from Colton residents and coordinate Colton officers, allowing it to end its own dispatch service and save a minimum of $150,000 but potentially as much as $400,000 a year, according to Colton Chief Steve Ward.

But City Manager Rod Foster said he’ll only present the plan to the City Council if the city’s eight police dispatchers and their supervisor can keep a job.

“Staff will not support any potential regionalization effort of police dispatch that does not guarantee that current Colton dispatchers are provided with similar jobs in Fontana or within the potential of an expanded Colton PD records division,” Foster said.

Ward said he’s doing everything he can to get those dispatchers jobs in Fontana or another police department – with encouraging results – but he couldn’t pass up the chance to use the money on overdue expansions in other areas.

“Every dollar of the savings will go directly to support services and allow us to provide a more efficient service to the Colton community,” Ward said. “This will provide the people of Colton with seven-day animal control service, seven-day code enforcement coverage and add an administrative analyst to manage and obtain grants.”

Not that it’s an easy decision.
“I sleep fine, but

I’ve been staying up nights worrying about this,” Ward said. “These are longtime employees. Unfortunately, we need to save that money.”
The Colton City Council is scheduled to consider the plan in February, Foster said. Fontana’s City Council will also likely vote on the plan by then.
Longtime dispatchers said they appreciate Ward’s dilemma and the way he’s handled the plan as it develops, but that doesn’t mean they’re happy about it.
“The department’s handled it as well as it could,” said 24-year veteran Misty Kershner, who supervises the dispatchers. “But we’re not just machines that answer the phones. We know this city, and we know from an inflection in an officer’s voice when something is more serious.
“Nothing against Fontana, but in a larger department, you lose that.”

Fontana Police Chief Rod Jones is the first to agree.

“Any time you have a more regional approach, I think you do lose some of the more personal aspects,” Jones said.
But he said experienced dispatchers – whether they were trained in Fontana or Colton – would still pick up on some of that. And he said the agreement was part of a larger move toward regionalization.

“Our criminals don’t know borders,” he said. “This is the trend of the future. It’s not just dispatch. Because of the economy, because of realignment, we have to do more with less.”

Prison realignment refers to the new state policy that aims to relieve prison overcrowding by sending state inmates to county jails, leading some jails to release inmates early.

Fontana is also working on agreements to share its new helicopter with neighboring departments, and drug task forces have long combined several cities, Jones said.
This is one of many steps showing greater cooperation between agencies in the near future, Ward said, but there’s a limit to potential merging because different cities want different things from their police.

“I believe policing is different based on the community,” he said. “Still, dispatch is dispatch and animal control is animal control.”

Jones said he couldn’t guarantee any particular people would be hired, but he has received several applications from Colton dispatchers and they’re well qualified.
“Obviously they are experienced, and dispatchers are a very tough commodity to hire, because it’s a very high-stress position,” Jones said.
Fontana plans to add seven dispatchers and call-takers to the 26 it already has, he said.

Source:http://www.contracostatimes.com/california/ci_19628082

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Bancnet offering ATM outsourcing services to member banks

December 28th, 2011

Filipino interbank network Bancnet announced that it has extended its service to smaller banks through machine outsourcing, according to an article on Malaya.com. The network connects more than 4,000 ATMs across the country.

Rene Natividad, vice president and head of operations and networking at Bancnet, said in the article that the service aims to expand the network and aid smaller banks that cannot afford to install their own ATM network.

“Putting up an ATM is pretty expensive,” he said. Banks already participating in outsourcing include BPI Globe Banko, Wealth Bank in Cebu City, CARD Bank in Laguna, Enterprise Bank in Davao, Producers Bank in Nueva Ecija and Bancnet Connect Direct through Finman Bank.

According to Natividad, the member banks can either pay an annual fee or use a per transaction fee-based model. The outsourcing will include the machine, the program to run the system and monitoring services.

Source:http://www.atmmarketplace.com/article/188429/Bancnet-offering-ATM-outsourcing-services-to-member-banks

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BPOs, private groups do a ‘digital bayanihan’ for typhoon-hit Iligan

December 28th, 2011

Emily Pascua, an executive of a fast food chain office in Iligan City, was one of the lucky residents spared by floods spawned by tropical storm “Sendong” in northern Mindanao last week. When she heard that thousands of families were displaced and brought to evacuation centers due to the calamity, she and her colleagues immediately offered cooked rice to feed the evacuees.

While helping out in relief efforts, she noticed the disorderly way donations were being distributed to evacuees. She also saw how social workers were having a hard time manually organizing information on affected families.

“While we saw that help was coming in, magulo ang distribution. Walang sistema. ‘Yung iba nakakadoble-doble ang tanggap. ‘Yung iba hindi nakakakuha,” she said in a phone interview.

Because of this, Pascua and some United Nations (UN) volunteers tried to figure out a way to bring order to the relief operations. They wanted all affected families to benefit from the help reaching their area. The solution they came up with was simple: organize the data being gathered by local social workers so that they will have a clear idea on the exact number of evacuees and their specific needs.

“The lack of a system prompted us to do the other side. We decided na we will be in charge of organizing this data. Tago lang ito na effort, so while people are sending in some help, we will be able to have information kung sino at saan ba talaga kailangan ito,” she said.

This was how a “digital bayanihan” began. Pascua got in touch with information technology graduates from the Mindanao State University, who helped them create a program by which they can organize data. People from Pascua’s office, as well as her colleagues from the Iligan Chamber of Commerce, also volunteered to help scan data sheets from the Department of Social Welfare and Development, which served as the first step in converting information into soft copies.

BPOs heed call for help

The modern form of “bayanihan,” however, did not stop in Iligan. Gigi Virata, president of the Business Process Outsourcing (BPO) Association of the Philippines, was also told of efforts to organize data on evacuees in Lanao del Norte’s capital city. She heeded calls for help.

“I asked our partner associations if they can help, and they very quickly signed up for it. Some individuals in some companies even volunteered to do whatever they can to help,” she said in a separate interview.

Virata added that several Manila-based encoding and medical transcription companies agreed to do what they do best: encode scanned data sheets into spreadsheets to better organize and process the information.

“We did this so that we can keep track of the evacuees and to know their needs. We can even help people looking for each other,” she said.

What’s best is that the companies agreed to accept the encoding job without asking for any monetary returns. “The companies offered their services to organize the data pro bono. This is our way of helping those in need in Mindanao, even though we’re in Manila,” she said.

Thanks to technology

Pascua said that she plans to present an initial copy of the database from over 6,000 data sheets to local officials on Wednesday afternoon.

The database contains aggregated basic information on the evacuees, such as age and sex, so local government can figure out their immediate needs.

“If there are grants and other forms of assistance that are coming in, for sure hihingi ang donors ng data on the damage. These are all captured in the database. If you have data, you can use this data for the good of the people,” she said.

She added that she was overwhelmed by how quickly the task was accomplished, citing her gratefulness for technology. “If we are not in the age of information technology, for sure hirap tayo rito. Ngayon, in a span of hours, we already have data,” she said.

More than technology, however, Pascua said the willingness of Filipinos to help others in need made their project a success.

Source:http://www.gmanetwork.com/news/story/242921/news/regions/bpos-private-groups-do-a-digital-bayanihan-for-typhoon-hit-iligan

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Top 3 Companies in the IT Consulting & Other Services Industry With the Highest EPS Growth (HSFT, FORR, DOX)

December 28th, 2011

Below are the three companies in the IT Consulting & Other Services industry with the highest year-over-year expected earnings per share (EPS) growth rates.

hiSoft Technology (NASDAQ:HSFT) is highest with EPS growth of 14,150.0%. hiSoft Technology International Ltd. provides business process outsourcing services to customers in the telecommunications, software, financial services, pharmaceutical and manufacturing sectors.

In the past 52 weeks, shares of hiSoft Technology have traded between a low of $8.02 and a high of $34.00 and are now at $9.29, which is 16% above that low price. Over the past week, the 200-day moving average (MA) has gone down 2.2% while the 50-day MA has declined 0.6%.

Following is Forrester Research (NASDAQ:FORR) with EPS growth of 88.4%.

Finishing up the top three is Amdocs (NYSE:DOX), with EPS growth of 67.4%.

Source:http://www.fnno.com/story/fast-lane/331-top-3-companies-it-consulting-other-services-industry-highest-eps-growth-hsft-forr-dox-fast-lane

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Phixios, Inc. Announces IT Outsource Verification Service

December 28th, 2011

The Phixios IT Outsourcing Verification Service is a Cloud based service that provides “agentless” availability reporting. Customers can use the service to verify a specified portion of the outsourced infrastructure, or the entire outsourced infrastructure.

The service provides monthly reports for availability of the systems and devices monitored as well as access to the Phixios portal to view ad-hoc availability reports. The service includes availability at a device level and a group of devices to show system level availability.

The low cost, per device service allows customers to verify the entire outsourced contract, or to verify designated systems each month.

The service includes the flexibility for the customer to change what systems and devices are audited each month.

The service is designed to provide an independent verification of the availability SLAs that the outsourcing contractor provides.

Source:http://www.prweb.com/releases/2011/12/prweb9065091.htm

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Zacks Investment Research Analysts Reiterate a “Neutral” Rating on Cognizant (CTSH)

December 28th, 2011

CTSH‘s stock had its “neutral” rating reaffirmed by equities research analysts at Zacks Investment Research in a research note issued to investors on Tuesday. The analysts currently have a $67.00 price target on the stock.

Zacks’ analyst wrote, “Cognizant remains well diversified among key verticals such as financial services, health care & life sciences, retail, manufacturing and logistics, which have helped the company to retain its top line. Earnings estimates for 2011 have moved up in the last sixty days driven by better-than-expected results in the third quarter. According to management, growth during the quarter was broad based across the portfolio of industries, services and geographies. Despite the uncertain macro-economic environment, clients throughout the world continue to invest thoughtfully and strategically in their businesses. In addition, the company’s deal pipeline remains robust and there is no slowdown in the decision-making cycles. Therefore, we maintain our Neutral recommendation. “

Separately, analysts at Oppenheimer (NYSE: OPY) reiterated an “outperform” rating on shares of Cognizant in a research note to investors on Monday, December 12nd. They now have a $82.00 price target on the stock. Analysts at Citigroup (NYSE: C) reiterated a “buy” rating on shares of Cognizant in a research note to investors on Tuesday, November 29th. They now have a $88.00 price target on the stock. Also, analysts at JPMorgan Chase & Co. (NYSE: JPM) reiterated an “overweight” rating on shares of Cognizant in a research note to investors on Tuesday, November 29th.

Cognizant logoCognizant Technology Solutions Corporation is a provider of custom information technology (IT) consulting and technology services, and outsourcing services. The Company’s customers are primarily Global 2000 companies located in North America, Europe and Asia. The Company’s competencies include Technology Consulting, Complex Systems Development and Integration, Enterprise Software Package Implementation and Maintenance, Data Warehousing, Business Intelligence and Analytics, Application Testing, Application Maintenance, Infrastructure Management, and Business and Knowledge Process Outsourcing (BPO and KPO). The Company operates in four segments: Financial Services, Healthcare, Manufacturing, Retail and Logistics, and Other, which includes Communications, Information, Media and Entertainment and High Technology. In May 2010, the Company acquired The PIPC Group.

Shares of Cognizant traded down 0.57% during mid-day trading on Tuesday, hitting $64.19. Cognizant has a 52 week low of $53.54 and a 52 week high of $83.48. The stock’s 50-day moving average is $66.95 and its 200-day moving average is $67.71. The company has a market cap of $19.393 billion and a price-to-earnings ratio of 23.66.

Source:http://localizedusa.com/2011/12/27/zacks-investment-research-analysts-reiterate-a-neutral-rating-on-cognizant-ctsh/

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Infosys BPO to expand in China

December 28th, 2011

Infosys BPO, the business processing outsourcing arm of Infosys, the country’s second-largest exporter of information technology services, is setting up a new centre in Dalian, China, with a 500-person capacity, Swaminathan D, the managing director and CEO of Infosys BPO told Business Standard.

Infosys established its first BPO centre in China in 2006. Located in Hangzhou, it employs 1,000 people. “We plan to offer back office support from Dalian as an additional location in China. We believe it is easy to get enough talents in Dalian who are good at managing the Japanese and Korean processes, other than Chinese and English,” said Swaminathan.

He says a reason Infosys is seeing a lot more BPO opportunities in China is that a large number of global clients are having operations in the country. “Thus, we look at locations which provide strategic and competitive advantage to our clients as a part of our location strategy. Besides, it enables us to extend or expand our talent pool,” he added.

Infosys, the parent company, is already establishing its own campus in Shanghai, with a proposed investment of $125-150 million. Its first outside of India, the proposed centre is to be located at Zizhu Science and Technology Park and can accommodate about 8,000 employees. Infosys presently employs 3,300 people in China.

“China offers a compelling regional language advantage and cost arbitrage, and is thus best leveraged to serve the Asia region, which accounts for about 60 per cent of China’s global sourcing revenues,” said Amneet Singh, vice-president, global sourcing, Everest Group.

He said the lack of clear costs and English language skills translate to a limited competitive advantage over India and the Philippines for work exported to North America and Europe, but “these regions still account for about 40 per cent of China’s global sourcing exports”.

At least 15 delivery centres were established by IT and BPO companies across tier-I and tier-II cities in China during the past 12 months.

Other than China, Infosys BPO is looking at setting up a centre in Manila, Philippines. This is expected to add about 700 people to the 1,000 in China, said Swaminathan. The centre is expected to be operational towards February. The MD said the Philippines was predominantly focused on customer services (voice-based BPO) but was also slowly moving into high-value back office works in areas like finance and accounting (F&A).

“Today, for instance, F&A talents are available in India. But when I look for larger numbers, it becomes challenging. Now I am able to do that in Manila as well, as it has got over 100,000 certified accountants. I can hire them at will,” said Swaminathan.

Adding, however, that in terms of intensity of works and other quality parameters, the Philippines is still far away from India’s.

Infosys BPO employs about 20,600 people across 12 centres, including seven outside India. In the year ended March 31, 2011, it BPO closed with revenue of $427 million.

Source:http://business-standard.com/india/news/infosys-bpo-to-expand-in-china/459980/

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