Archive for October, 2012

Butani Group to start new BPO related project under BOI agreement

October 31st, 2012

The Board of Investment of Sri Lanka signed an agreement with Butani Capital Ltd to build  a 60,000 sqft of Purpose Built Office space aimed at supporting Business Process Outsourcing (BPO) projects, representing at an investment of over half a Billion Rupees to support the BPO sector in Sri Lanka.

This project will also generate employment opportunities as it will create more than 200 jobs in the country.  The project will be located on ElvitigalaMawatha, Colombo 5 and will provide 10 stories of easy plug and play work environment for BPOs, cost effective incubation facilities for startup BPOs, common conference halls, recreational and relaxation areas, meals rooms, banking facilities, about 100 vehicle parking slots and other facilities.

The Directors of the company and the project consultants are expecting that the project will be completed within 18 months,effective January 2013.

The agreement was signed by Mr.MMC Ferdinando, Chairman /Director General on behalf of the Board of Investment of Sri Lanka and Mr. Dinesh Butani, Director of Butani Capital.

Chairman /Director General of the BOI stated that “this project is important to the BOI as it supports one of the strategic objectives of the Government, namely to transform Sri Lanka into an important Communication Hub where knowledge based activities can contribute US$ 1 Billion in export revenue. We are keen to see investment serving a useful purpose to society by supporting long term national goals and creating a new capacity in the country in the field of IT/BPO, which will create new opportunities for our youth.”

Director of Butani Capital, Dinesh Butani, a Pioneer in the BPO Industry in Sri Lanka said that “This is the 1st project being launched and other projects are being looked at, to fulfill internal BPO infrastructure requirements as well as to provide Purpose Built facilities at competitive pricing to the growing BPO industry in Sri Lanka. He also said that the location was chosen based on BPO employee demographics and minimizing travel times to and from work for staff working both day and night shifts.

Butani Capital is a newly formed Company and will primary focus on funding BPO related infrastructure projects, BPO startups and technology ventures.


Indian IT firms shut down in hurricane-affected areas in US

October 31st, 2012

Indian information technology (IT) companies have issued advisories to their employees in the US, apart from shutting their offices located in the areas affected by Hurricane Sandy. Leading Indian IT firms such as TCS, Infosys, Wipro and HCL Technologies have said they have a strong business contingency plan, ensuring no disruptions to business.

The export-driven IT and business process outsourcing services industry in India derive 62 per cent of revenue from North America. According to industry body Nasscom, Indian technology firms support 280,000 jobs in the US, of which about 107,000 is direct employment. While most Indian IT firms have onshore offices and delivery centres in different cities in the US, they also frequently send senior executives to the country for business-related work. “We have been in touch with our employees and their families to ensure they have requisite information on what to do in case of an emergency. Additionally, we are restricting business travel to the region for the next few days,” said Bangalore-based Infosys.

Infosys, which has 17 offices in the US, employs about 15,000 people in the country. The company has offices in Bridgewater, Charlotte, Delaware, New York, Hartford and Quincy. The company said it had closed a few offices in the affected areas, as a precaution.Tata Consultancy Services, India’s largest IT services company, said it had shut all its five offices along the east coast, which has been severely affected by the superstorm. The Mumbai-headquartered company has two offices in New York. “All our employees have been advised to stay home,” said a spokesperson, adding the company was not expecting any disruption to business.

“We are closely monitoring the situation and working with local authorities to ensure the safety of our employees and their families. We have also activated business continuity procedures in collaboration with our customers,” said HCL Technologies. Nasdaq-listed IT services company iGate said it had set up a dedicated team to regularly communicate with major customers in the US. The company added it had activated business continuity processes wherever required.

“Client data of customers on the east coast is fully secure via our disaster recovery centres on the west coast and elsewhere. We are ready to switch, based on any alert, within 15 minutes,” said Chella Namasivayam, chief information officer of iGate.

According to IBM, which provides business continuity and resiliency services to clients, disaster preparedness and recovery is an imperative in today’s world where natural calamities such as hurricanes, floods or man-made disruptions such as a bandh are becoming increasingly common. “The implications of an ‘interruption’ to service can result in significant damage to the reputation of the brand and result in loss of millions of dollars of revenue. Year 2011 has been the costliest year as far as disasters are concerned,” said K S Raghunandan, director, Integrated Technology Services, Global Technology Services, IBM India/South Asia.

IBM has 154 resiliency centres across 55 countries, which facilitate disaster recovery services to over 12,000 clients.


India’s Mahindra Satyam quarterly net profit up 17%

October 31st, 2012

Indian software outsourcing giant Mahindra Satyam said Tuesday its quarterly net profit rose 17 percent year-on-year, beating forecasts, as orders climbed. company, which is set to merge with its parent Tech Mahindra, said net profit rose to 2.78 billion rupees ($51 million) for the three months to September 30, from 2.38 billion rupees in the same period last year.

Analysts had forecast a profit of 2.70 billion rupees for the Hyderabad-based firm for the financial second quarter.

Revenue rose 23 percent to 19.38 billion rupees in the quarter.

“With investments in new infrastructure and focus on strengthening partnerships, Mahindra Satyam is firing on all engines,” said chief executive C.P. Gurnani in a statement to the Bombay Stock Exchange.

Satyam stunned corporate India in 2009 when its founder B. Ramalinga Raju admitted he had for years overstated profits and inflated the company’s balance sheet by more than one billion dollars.

It was India’s biggest ever corporate fraud and nearly pushed the group into bankruptcy. Raju, who was once a star of India’s software boom, is now on bail facing charges of conspiracy, cheating and forgery.

Tech Mahindra, a unit of Indian vehicle and farm equipment manufacturer Mahindra and Mahindra, bought a 42.7-percent stake in Satyam Computer after the scandal broke.

The company has since operated under the name Mahindra Satyam.

In March Tech Mahindra announced plans for a merger with Satyam to create a new IT force with annual revenue of $2.26 billion.

Most of India’s IT outsourcing firms see the outlook as difficult because of uncertainty in their key US and European markets.


BPO predicted to rise in response to gradual economic growth

October 31st, 2012

KPMG have predicted that BPO will increase over the next six months as businesses react to the recovering economy.

A quarterly report from the professional services company found that 59 percent of outsourcers surveyed expected to meet increased demand, an increase of 8 percent from the previous report.

The survey also found that 45 percent of respondents have increased domestic outsourcing services.

Shamus Rae, head of the Shared Services and Outsourcing Advisory team at KPMG, said: ““It is encouraging to see that suppliers are more bullish about business prospects then they have been for some time, but while we are not exactly in recession, we are not quite celebrating a recovery either.”


Cost cutting primary driver in only 10% of BPO deals

October 31st, 2012

There is a constant debate about whether IT outsourcing has moved beyond being a strategy purely to cut costs or if it is a good way of improving business performance. you talk to outsourcing industry experts such as consultants and lawyers they will say cost cutting remains the main driver while suppliers and some end users often say other factors are increasingly important.

A recent KPMG survey revealed some of the increasingly important reasons to outsource.

When it comes to BPO cost is surely a bigger driver than in IT outsourcing?  Handing a business process to a third party that can use economies of scale to do it for less makes sense in many cases. But here is a guest blog from the CEO out service provider Arvato.

“Those of us who live and breathe business outsourcing know that the drivers for engaging with a BPO provider have changed hugely – while cost savings remain a given, companies are looking for ways in which they can become agile enough to capitalise on changes in market trends or customer demand, to further long-term growth.

An independent research study with 100 senior BPO clients we commissioned confirmed this, but also indicated that there are still factors on both sides of BPO relationships that are limiting the sector’s potential to contribute more to both individual organisations and the UK economic landscape as a whole.

In particular, there is a disconnect between the drivers for outsourcing, and the attributes organisations look for in a partner. Today just 10% of organisations describe cost-cutting as the primary role that their BPO provider plays, ranking access to specialist skills and expertise (72%) and growth and expansion potential (66%) far higher. These drivers are all more about the strength of ‘people’ than just simply ‘process’ based in nature and they are focused on enabling success as a ultimate goal, rather than immediate savings. However, almost three quarters (74%) reference ‘adhering to strict KPIs’  or ‘well-defined processes’ (69%) as the most important attributes – arguably hygiene factors in empowered outsourcing partnerships that deliver and add real value.

While 71% cite the ability to adapt to changing industry and relationship dynamics as a key expectation of their BPO provider, currently 67% of suppliers have to submit a change request for even the smallest changes to processes. This conservative approach is reflective of tight budgets and a fear of spiralling costs in today’s economic climate, but also highlights a trust issue that has to be addressed openly by both parties.

The outsourcing industry is already contributing £207bn (8%) of the total UK economic output[1], but by facilitating better, deeper and more effective engagement, business outsourcing can reach its full potential and deliver more value to clients and their customers.

An agile, flexible programme isn’t just about dealing with forced change but the willingness to deliver and step beyond contractual agreements to try fresh approaches, or amend priorities to deliver real value, even if that’s more difficult than just delivering what’s in the contract. Establishing an effective engagement approach, where everyone understands the overall objectives and is incentivised to playing their part, means that the contract can stay in the drawer to enable the best outcomes.

Effective engagement is the first theme of arvato’s Open Outsourcing report series, which aims to get to the heart of real-life outsourcing relationships. We’ve collaborated with industry experts and clients to understand the elements that ensure business outsourcing is delivering the very best results for both parties.”


Flora Holland set the clock on Xerox

October 31st, 2012

Royal Cooperative Flower Auction FloraHolland, with a turnover of 4.2 billion euros, set the clock to Xerox . For your own post and repro department, for the life of this organization are needed, FloraHolland after an RFP again chose Xerox.

At the auction floors exchange annually 12.5 billion flowers and plants of owner and FloraHolland also grants the right services in the field of commerce, logistics, finance and IT. In the post-and repro department of FloraHolland are printers with Xerox Managed Print Services manages. Besides various color printers installed Xerox also the first D95 printers in the Netherlands. These machines print in black and white, but can scan in color.


FreeFlow Process Manager (workflow software) creates a touchless workflow, which delivered thousands of daily assignments automatically processed. This solution automates labor-intensive prepress work with more than twenty pre-configured prepress functions – with an exclusive Xerox functionality that also automates decision. This allows FloraHolland more jobs in less time finishing at a lower cost and still have a consistent quality – print after print.


The SEO Works Opens New Sheffield Office

October 31st, 2012

A Sheffield SEO company is welcoming the public in through the doors of its newly opened shop front, to offer a personal touch that most SEO companies simply can’t.

The team at The SEO Works are actually able to meet and get to know their customers, thanks to their open-door policy, whereas most SEO companies deal with clients solely via the internet and over the phone.


The SEO Works is the brainchild of Neil Palmer, who started the company to help local businesses become more visible on the web, thus enabling them to boost their sales.

What is SEO?

Put simply, SEO (Search Engine Optimisation) is a way to get websites to show up higher in Google and other search engines’ results pages, by using specialised techniques. By ranking higher for relevant search terms, a business’s website will get a lot more visits from people already planning on buying what they sell.

Why Working with a Local SEO Company is Better

There are SEO companies all over the world, all of which will happily cater to any business willing to pay them. It can be difficult trying to decide which SEO company to work with, because there are just so many out there.

Some choose to hire the cheapest company they can find, but this doesn’t always yield good results – which defeats the object of outsourcing SEO services in the first place. Some choose the most prestigious SEO company they can find, but this can be expensive as these companies are in high demand and can charge exorbitant rates. And some choose to work with a local SEO company.

A local SEO company understands the local market, and can offer a more targeted campaign – one which is tailored to appeal to the locals by using insider knowledge.

SEO Works: Local SEO Experts

The beauty of The SEO Works is that it’s a local company with a real presence – which means people can visit. Not only does The SEO Works specialise in locally or nationally targeted SEO campaigns, but its open-door policy means it can really get to know its customers and understand their needs.

Sheffield florists Andy and Katie Peckett are delighted with what Neil and the rest of the guys at The SEO Works have accomplished for them, saying, “Neil and the team have been great to work with from day 1. We are impressed by both the results in the rankings and the transparency with the reports we get.”

Mandy White, a Sheffield-based furniture specialist, is also happy with the team’s work: “Having various local search terms at number 1 on Google has improved our turnover and online presence exactly as required.”


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