Captive technology centres of global corporations, which appeared to have gone out of fashion, are coming back into prominence, a development that is not good augury for Indian software companies such as Tata Consultancy ServicesBSE -0.08 %, InfosysBSE -0.13 % and WiproBSE -0.83 %.
A combination of factors, including higher scrutiny by regulators in the US and Europe, and a desire for tighter control of intellectual property, is resulting in multinational corporations increasingly relying on their own units in India.
A recent example of the change of course is the move by Allstate Corp, one of the largest insurers in the US, to set up its own facility in Bangalore, resulting in a shrinkage of work for TCSBSE -0.08 %, Infosys and Wipro. The $32-billion (Rs 1.7 lakh crore) company carved out portions of the contracts it had awarded to India’s top three software companies and decided to carry out the work itself.
“The level of regulatory oversight has certainly increased visibly in the recent past, especially in the banking, financial services and insurance space,” said KS Viswanath, senior vice-president of the National Association of Software and Services Companies ( Nasscom), the body that represents India’s $100-billion IT services and business process outsourcing sector.
Starting from the mid-1990s, captives were an important proving ground for the offshore outsourcing model for many global corporations.
70 Captive Units Set Up
Once they discovered that India offered the benefit of low cost and an abundant talent base, many of them, among them Citi and UBS, gradually relinquished their captives and handed out their technology operations to be managed by Indian service providers.
Besides heightened regulatory activity in the US in the aftermath of the 2008 financial crisis, two recent incidents involving Standard Chartered Bank and HSBC, where outsourcing was blamed for critical compliance breaches, have also contributed to greater vigilance by clients.
A recent report by the Everest Group said last year, around 70 captive centres were set up, most of them new facilities.
US-based accounting and advisory Grant Thornton, Barclays, online trading and trading platform company Trade Station Group and Zurich Insurance Group are also either setting up new centres or expanding their existing facilities in India, according to people familiar with the developments.
Chetan Garga, managing director and country head at Allstate’s India centre, said as the large technology outsourcing contracts signed 7-10 years ago are now coming up for renewal, corporations have an opportunity to re-examine what they want to give out versus what to keep in-house.
Source:http://economictimes.indiatimes.com/tech/ites/it-firms-like-tcs-infosys-wipro-losing-work-as-mncs-captive-centres-are-back-into-fashion/articleshow/18263621.cms
Captive technology centres of global corporations, which appeared to have gone out of fashion, are coming back into prominence, a development that is not good augury for Indian software companies such as Tata Consultancy Services BSE -0.08 %, Infosys BSE -0.13 % and Wipro BSE -0.83 %.

A combination of factors, including higher scrutiny by regulators in the US and Europe, and a desire for tighter control of intellectual property, is resulting in multinational corporations increasingly relying on their own units in India.
A recent example of the change of course is the move by Allstate Corp, one of the largest insurers in the US, to set up its own facility in Bangalore, resulting in a shrinkage of work for TCSBSE -0.08 %, Infosys and Wipro. The $32-billion (Rs 1.7 lakh crore) company carved out portions of the contracts it had awarded to India’s top three software companies and decided to carry out the work itself.
“The level of regulatory oversight has certainly increased visibly in the recent past, especially in the banking, financial services and insurance space,” said KS Viswanath, senior vice-president of the National Association of Software and Services Companies ( Nasscom), the body that represents India’s $100-billion IT services and business process outsourcing sector.
Starting from the mid-1990s, captives were an important proving ground for the offshore outsourcing model for many global corporations.
70 Captive Units Set Up
Once they discovered that India offered the benefit of low cost and an abundant talent base, many of them, among them Citi and UBS, gradually relinquished their captives and handed out their technology operations to be managed by Indian service providers.
Besides heightened regulatory activity in the US in the aftermath of the 2008 financial crisis, two recent incidents involving Standard Chartered Bank and HSBC, where outsourcing was blamed for critical compliance breaches, have also contributed to greater vigilance by clients.
A recent report by the Everest Group said last year, around 70 captive centres were set up, most of them new facilities.
US-based accounting and advisory Grant Thornton, Barclays, online trading and trading platform company Trade Station Group and Zurich Insurance Group are also either setting up new centres or expanding their existing facilities in India, according to people familiar with the developments.
Chetan Garga, managing director and country head at Allstate’s India centre, said as the large technology outsourcing contracts signed 7-10 years ago are now coming up for renewal, corporations have an opportunity to re-examine what they want to give out versus what to keep in-house.
Source:http://economictimes.indiatimes.com/tech/ites/it-firms-like-tcs-infosys-wipro-losing-work-as-mncs-captive-centres-are-back-into-fashion/articleshow/18263621.cms