Archive for December, 2014

Infosys Expands its CSR Activities With Infosys Foundation, USA

December 31st, 2014

Outsourcing34Infosys today announced that it would expand its Corporate Social Responsibility (CSR) activities in the Americas through its philanthropic arm, the Infosys Foundation, USA. It would focus on making quality computer science education widely and easily accessible across communities in the Americas. The company also announced the appointment of Mrs. Sudha Murty, Mrs. Vandana Sikka and Mr. Sandeep Dadlani as the trustees of Infosys Foundation, USA. The initial outlay for Infosys Foundation, USA would be USD 5 Million per annum.

Commenting on the expansion of CSR activities in the Americas, Mrs. Sudha Murty, Chairperson of Infosys Foundation, said, “I am delighted at the expansion of our CSR initiatives in the Americas. Infosys Foundation has always supported the cause of promoting quality education and empowering individuals. I am confident that we will leverage Infosys Foundation’s experience in India of imparting technical education to enhance employability.”

Mrs. Vandana Sikka, Chairperson of Infosys Foundation, USA, said: “Every day we see how computing technology is reshaping the world around us. Computing literacy is becoming increasingly important for an average person to be more productive and valuable to the economy, while purposefully contributing to our future. Through Infosys Foundation, USA, we want to ensure that lack of resources, prior skills and STEM proficiency are no longer barriers for individuals in the Americas seeking to advance their computing skills. From enabling computer education in K-12, to supporting research in computer science and empowering adults with IT training that enhances their employability, we will help bring computing literacy to people of all ages, backgrounds and abilities.”

In India, Infosys Foundation supports several programs aimed at alleviating hunger, promoting education, improving health, assisting rural development, supporting arts and helping the destitute. For the fiscal year 2015, Infosys Foundation plans to deploy approximately USD 40 Million towards these initiatives in India.


NZ IT companies outsourcing work

December 31st, 2014

New Zealand’s reputation as an IT Mecca could be threatened by a shortage of qualified workers.Outsourcing33

Some IT companies are having to outsource offshore, because of the lack of skilled workers who can get the job done.

IT outsourcing company Origin CEO Michael Russell says one of the main barriers in growing his business is the challenge of finding good employees, who can be technical, while providing great customer service.


End in sight for feud over IT Park wall

December 30th, 2014

CEBU Provincial Board (PB) members yesterday authorized Gov. Hilario Davide III to sign a memorandum of agreement (MOA) that will give occupants of one new office tower access to W. Geonzon St.Outsourcing33

The MOA with the Cebu Property Ventures and Development Corp. (CPVDC), a subsidiary of Cebu Holdings Inc., will reportedly provide that access to occupants of Tower 1 of the Filinvest Cyberzone Cebu.

The PB also authorized Governor Davide to sign another MOA with Filinvest Land Inc. (FLI) regarding the same matter.

“This is part of the win-win solution that we have been discussing with the Province,” said lawyer Jeanette Japzon, corporate communications manager of Cebu Holdings Inc.

She said the wall along W. Geonzon St. will be torn down to allow pedestrian access and “limited vehicular ingress and egress”.

In yesterday’s session, PB Member Peter John Calderon explained he cannot furnish legislators with copies of the MOA as its provisions are still being finalized by the Provincial Legal Office.

“Right now, on major points we already agreed in principle, enough to say it is resolved already, hopefully,” said Calderon.

He is hopeful that everything will be resolved and the MOA will be implemented before Jan. 19.


FLI soft-opened Tower 1 of its P5-billion business process outsourcing (BPO) complex last Nov. 28. It is adjacent to the Cebu IT Park of CPVDC and is part of a joint venture between FLI and Cebu Province.

The resolutions state, in part, that CPVDC “has agreed to provide the Province a perpetual pedestrian access and limited vehicular access for ingress and egress to and from the property as well as to and from the Cebu IT Park along W. Geonzon Road.”

The access is “subject to conditions that will be imposed by CPVDC,” the two resolutions also stated.

The Province “agreed to provide CPVDC additional access points to and from Cebu IT Park by granting perpetual road right-of-way through certain points on Salinas Drive and Gov. Cuenco Ave. or Banilad-Talamban road, subject to terms and conditions.”

Additional access will be provided at the corner of Salinas Drive and W. Geonzon St., a Capitol-owned area.

Access to Gov. Cuenco St. will be through two new roads that cut through the proposed site of the Ciudad project, connecting Cebu IT Park to the Banilad-Talamban road, Calderon said.

As regards a judge’s order restraining Cebu City Hall, FLI and Megawide Construction Corp. from destroying the fence that separates Tower 1 from Geonzon St., Davide said that after all parties sign the MOA, it will be presented in court.


IT stocks gain on weak rupee

December 30th, 2014

Five IT stocks rose by 0.37% to 0.85% at 13:35 IST on BSE as rupee edged lower against the dollar.Outsourcing32

Meanwhile, the S&P BSE Sensex was up 199.16 points or 0.73% at 27,440.94.

Among IT stocks, Infosys (up 0.6%), Tech Mahindra (up 0.56%), TCS (up 0.59%), HCL Technologies (up 0.85%) and Wipro (up 0.37%) gained.

A weak rupee boosts revenue of IT firms in rupee terms as the sector derives a lion’s share of revenue from exports.

In the foreign exchange market, the rupee edged lower against the dollar due to appreciation of the greenback against other currencies overseas. The partially convertible rupee was hovering at 63.68, compared with its close of 63.57 on Friday, 26 December 2014.

Optimism about growth of US economy also supported IT stocks, US is the biggest outsourcing market for the Indian IT firms.


6 IT Trends To Watch In 2015

December 30th, 2014

In the new year, mobility evolves, the hybrid cloud grows, and big data will need more people skills.
To shepherd in the new year, I’ve created a list of 15 IT trends for 2015 from which I list six here.Outsourcing31

They’re in no particular order, and most are not new — they’re just more relevant in 2015 given the long lead time for mass corporate adoption of new technologies, practices, and thinking despite what industry pundits get excited about and predict.

Continued cloud adoption, with growth in hybrid cloud
In 2015, IT organizations will continue to move IT services to third-party cloud service providers. Security will continue to be a cause for concern — especially as the media’s frenzied coverage of data breaches continues — but integrations and service availability will rise to be two very practical concerns for enterprise cloud adoption.

The hybrid cloud, defined by analyst firm Gartner as “a combination of private, public, and community cloud services,” will rise in popularity during 2015 as companies look to get the best benefits from the private cloud such as cost savings, flexibility, or scale and from public cloud such as cloud cost savings while still meeting internal or external governance requirements.

From an IT management point of view, companies will continue to seek out people with the ability to manage suppliers and cloud service delivery over the technology itself.

Increased automation
There’s no escaping that people costs — by that I mean the people who operate a corporate data center and its services — continue to be a big part of total IT costs. The increased use of cloud services will continue to reduce people costs, but there’s still a need to reduce human touch points, and the associated costs within corporate data centers and operational environments with speedier delivery and fewer human errors as benefits. In 2015, we’ll see even more adoption of automation tools like Puppet and Chef by corporate IT groups under pressure to reduce costs and show business value.

The BYO epiphany and mobile pervasiveness
This is where corporate IT organizations will finally wake up to see that Shadow IT, BYOD, or BYO-anything are not being driven by consumer IT and cloud service providers, but by the IT organization’s inability to meet stakeholder and user expectations across usability, cost, service, and agility.

The 10 years of “consumerization of IT” talk, with a focus on consumer gadgets, has thus been a red herring — hiding the true root cause of customer discontent with existing IT supply. With this epiphany, corporate IT organizations will need to change quickly by placing more emphasis on how IT services are consumed and the expectations of the service experience. Additionally, improvements in and demand for anytime, anywhere, any device access to data and services will require better mobile apps, and most likely the continued use of personal devices for work purposes.

Not only will this dictate the need for better service and app design and delivery and more intelligent approaches to BYOD, but also the need to (re)consider the security implications of mobility such as data segregation issues — with personal and business data and applications isolated from each other on the same device.

The need to manage more complex IT supplier environments
This will happen as enterprises exit outsourcing deals that have failed to deliver against expectations of service improvement, cost savings, and innovation. In 2015, the need for service integration capabilities, often called service integration and management (SIAM) or multisourcing services integration (MSI), will come to the fore.

And this will happen not only for larger companies replacing previously outsourced scenarios across different suppliers, but also smaller organizations needing to manage a portfolio of third-party — often cloud service — providers. During 2015, SIAM will require companies to invest in people and skills, new or revised processes that manage third party services, and technology that enables this.

Big data insights
While there will continue to be big talk about big data, the real big data issue for 2015 will be the availability of big data people, and their big data skills, rather than big data technology itself. Companies will need big data people with analytics skills and also skills for building the new data architectures required to handle unstructured data and real-time input. Other advances will be required in areas such as product innovation, customer insights, internal decision-making, or IT service availability as the focus on large data sets continues to disrupt business and IT operations.

And finally…

Unicorn chasing will continue
Whether it’s the large-scale use of cloud technologies or more DevOps strategies, enterprises in 2015 will continue their fascination with the IT operations of technology giants such as Amazon, Google, and Facebook.

Business leaders will also continue to ask why their IT organizations can’t match these technology giants for unit costs, service levels, service experience, customer support, and agility. Thus, they’ll continue to chase these unicorns, but I’m not sure that 2015, 2016, or even 2017 will be the year anyone catches them. But this won’t stop business stakeholders from having elevated and probably unrealistic expectations of their IT peers.

Attend Interop Las Vegas, the leading independent technology conference and expo series designed to inspire, inform, and connect the world’s IT community. In 2015, look for all new programs, networking opportunities, and classes that will help you set your organization’s IT action plan. It happens April 27 to May 1. Register with Discount Code MPOIWK for $200 off Total Access & Conference Passes.


Service growth fuels Koramangala IT export

December 30th, 2014

On account of IT service industry, logging growth of around 25 percent and business process outsourcing or BPO growth of around 15 percent in thelast six months, the IT industry in Koramangala is expected to grow by around 18-20 percent by the end of 2014. The industry experts opined that the growth is being fuelled by robust outsourcing being done by the developed nations and growth in data centre infrastructure and e-commerce expansion in the locale. Outsourcing30


T Umakanth Rao, director, Zarlina Systems said, “Last six months have been quite good for the IT industry in Koramangala, especially if we compare the CAGR (compound annual growth rate) of 2008-2013.” He said that in last six months, service sector has grown by around 25 percent, while, the BPO (including hardware) has grown by near 15 percent. On net IT export growth in Koramangala in last six months Rao of Zarlina Systems said, “In Koramangala, service accounts for around 60 percent of the net IT export, while, BPO and software designing and engineering services account for 25 and 15 percent respectively. Therefore, we can expect growth in IT export by around 18-20 percent.”


Naved Ahmed, director, MN Associates said, “In last few years, data centre infrastructure has shown some momentum, which has further increased in last six months. Apart from this, the e-commerce space has also grown by near 25-30 percent in last six months which has helped other industries to grow.” On e-commerce expansion in the locale, Ahmed of MN Associates added, “E-commerce is a labour intensive IT sector, which is expected to fuel direct recruitment by nearly 20 percent and around 5,000 extra IT jobs are expected to come up by the end of current fiscal.”


Commenting on this IT growth, translating into the job opportunity creations; V Prasad, director, R&B Software Solutions, a Koramangala-based IT company said, “The IT and ITeS (information technology enabled services) sector has generated massive employment in the past and continues the trend of providing jobs. With online shopping, social media and cloud computing flourishing more than ever before in the locale, there is great demand for IT professionals in e-commerce and business to consumer firms, especially in Koramangala.” He said that IT hiring going up by around 20 percent in last two quarters of current fiscal should be seen as a resultant of the above mentioned developments in both domestic and overseas economies.

Sushanth K Nair, proprietor, Innova Team Software, a Koramangala-based IT company which has base in New York as well said, “In last six months, personal computer (PC) sales have also grown up in the locale by around 15 percent which is due to the ease in jobs and upcoming new jobs. Apart from this, software designing and engineering services have also gone up by around 10 percent, which is praiseworthy if we compare it with the corresponding period in last fiscal.”


Nair further said that the new IT job would fuel the PC market in Kormangala and hence the software designing and other engineering service oriented business in the IT industry of Koramangala. “The upcoming jobs in the IT industry would provide window of opportunity for the IT trainers also. Because, in India, IT companies invest around 2 percent of their net expenditure on the training of new recruits and Koramangala is not an exception to it.”

Giving credit to the special economic zones (SEZs) for such a robust growth being registered by the IT industry of Koramangala, Nair of Innova Team Software went on to add, “These days special economic zone (SEZ) have become a modern trend of executing organised business, specially in the IT industry. Since, the SEZ helps IT companies to avail tax benefits; it is also a major reason for IT companies growing healthy these days.”


Wipro’s India division to handover staff recruitment responsibilities to PeopleStrong

December 30th, 2014

Wipro’s India and Middle-East division is expected to handover its entire staff recruitment responsibilities to HR solution provider PeopleStrong in a deal valued over Rs 100 crore, people with knowledge of the matter said. Outsourcing29

Talks are in the final stages and a deal is expected as early as this week, they said. According to the proposal, the Gurgaon-based recruitment process outsourcer (RPO) would handle Wipro Infotech’s hiring for five-seven years.

In recruitment process outsourcing, the employer transfers the entire hiring mandate to a third party, which takes control over the complete process unlike a traditional recruitment firm – from screening the candidate’s profile to interviewing and making the selection. Although this service was nascent in India until a few years ago, it is now expected to grow 40-50% because of an expected uptick in hiring over the next six months, according to a report by Randstad India. More than 70% of Indian employers are expected to outsource complete or parts of their recruitment process over the next five years, the report says. Globally, the RPO market is estimated to be worth about $1.8 billion (Rs11,450 crore) and in India, it is around Rs400 crore. India and China are the emerging RPO markets in the Asia-Pacific region.

PeopleStrong said it cannot divulge customer-specific details. Wipro said it is “considering partnering with leading service providers for specialised services in recruitment technology and processes” at Wipro Infotech. “We constantly evaluate innovative models to administer various functions and processes within the organisation, it said in an emailed statement.

Based on Wipro’s results for the quarter through September, Wipro Infotech contributed 9.2% to the more than Rs10,000-crore revenue posted by India’s third largest IT firm.

Business is already growing quickly for recruitment process outsourcers.

“RPO will grow exponentially now that companies need workforce to scale up and there is insufficient manpower strength within the firms to hire in large numbers. We started our RPO around two years ago and busi-ness has doubled and enquiries from clients are up four times,” said Moorthy K Uppaluri, chief executive of Randstad India.

Although Rs100 crore is a big-ticket deal, a lot depends upon the tenure of the deal and how many employees the client wants to recruit, he said.

Since Wipro doesn’t divulge the number of employees per business, the headcount at Wipro Infotech or the hiring plans for the unit are not known.

Outsourcing hiring will help Wipro Infotech reduce costs because the fee per position can be altered according to the business demand. “PeopleStrong with its analytics and sourcing techniques will conduct video interviews, online tests, match profiles, track the candidate till he accepts the offer, generate leads, complete the on-boarding and be responsible for any drop out,” said one of the people with knowledge of the matter. The employees hired by PeopleStrong will be on the payrolls of Wipro.

PeopleStrong in the past has taken up hiring work for Mahindra & Mahindra and HDFC Life, but the proposed deal with Wipro Infotech will be bigger than those. “This is good news and shows a step in right direction that big firms want to outsource their HR work. If PeopleStrong delivers, we can expect more such clients to sign up,” said Shiv Agrawal, managing director and chief executive of ABC Consultants. The staffing firm’s fouryear-old RPO business is its fastest growing vertical, expanding at 60% a year.


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