Archive for February, 2015

IBM leads infrastructure outsourcing segment: Forrester

February 27th, 2015

IBM is the leading supplier in the global infrastructure outsourcing segment, said Forrester Research in a new research note.Outsourcing6

IBM scored the highest or among the highest among 13 suppliers across three high-level evaluation criteria: Strategy, Current Offering and Market Presence.

Forrester recognized IBM’s vision for the future of infrastructure services, noting that cloud services has become a major element of IBM’s infrastructure management strategy, said the report called The Forrester Wave: Global Infrastructure Outsourcing, Q1 2015.

According to Forrester, the size of the global infrastructure outsourcing market is $187.5 billion, with North America comprising nearly 58 percent of this total.

Infrastructure outsourcing services are critically important as enterprises prepare their infrastructure for the digital age. Outsourcing providers are emphasizing qualities that include predictability through analytics, self-healing with autonomic computing and automation, and self-service with adaptation to cloud models and use of service stores.

IBM views the current infrastructure management services market as the age of outcomes, IP, and automation. IBM is pursuing several initiatives, including automation with IBM Workload Automation and integration across systems of record and systems of engagement. Since its acquisition of SoftLayer Technologies in 2013, cloud services have become a major element of its infrastructure management strategy.

The report says IBM has a very strong vision for the future of infrastructure services and a very well-balanced global delivery model.

Recently, IBM announced IT infrastructure services deals with enterprise clients including WPP, ABN Amro, Lufthansa and WOOX Innovations.


HP Lands Multi-Billion Dollar Outsourcing Deal with Deutsche Bank

February 27th, 2015

Deutsche Bank has outsourced a large part of its IT infrastructure to Hewlett-Packard in a deal that will help it cut costs, besides injecting agility into its operation. It is a multi-billion dollar deal spanning 10-years, according to the company’s statement.Outsourcing4

The deal paves the way for the bank to cut back on investment in hardware and move most of its IT applications onto the cloud.
Under the agreement, the financial firm will use use HP’s Helion private cloud to buy HP’s on-demand data center services, including storage, platform and hosting. Deutsche Bank will however retain activities such as IT architecture, application development and information security.

The bank has claimed that the deal will also help it upgrade some of its IT applications.
“Having a more modern and agile technology platform will further improve the bank’s ability to launch new products and services and lay the foundation for the next phase of its digital strategy,” stated Henry Ritchotte, Chief Operating Officer of Deutsche Bank.

It seems HP was waiting for a deal of this magnitude to bolster its Enterprise Services division, which is struggling to compete with IBM, whose SoftLayer platform has seen a lot of demand of late. Amazon is also vying hard to win clients for its cloud service.

Launched in May last year, HP’s Helion is based on the open-source cloud operating system OpenStack.

Deutsche Bank had already signed a similar but smaller deal with IBM, but that was limited to the bank’s operations in Germany.
Across the world, large financial firms are increasingly restructuring their operations as pressure rises on the financial sector to cut costs while remaining agile.


Impressive Gains Reported in IT Outsourcing for Small- to Mid-Sized UK Businesses

February 25th, 2015

Node4, a provider of cloud and data center services, reports positive news in the realm of IT outsourcing for small- and medium-sized enterprises (SMEs) in the United Kingdom (UK). Just how positive? Well, according to the Node4 2015 IT Infrastructure Report titled Responding to the IT Infrastructure Challenge, the quantity of UK SMEs surveyed for the report that fully outsource their IT infrastructure increased to 6% in 2015, a 600% increase from the 1% of UK SMEs surveyed for the 2014 report.Outsourcing3

The growth represented by the survey respondents, together with a lack of change in the number of UK SMEs surveyed that outsource at least part of their IT infrastructure, indicate that even these small- and mid-sized business recognize the benefits offered by a fully outsourced solution. In addition to this growth, Node4 reports an overall positive outlook for the IT outsourcing industry for UK SMEs and explains its view of the pragmatic approach that UK SMEs are adopting as follows: “whereas previously they may have shied away from giving up ‘control’ of their IT infrastructure, now cloud services and outsourcing are seen as a shortcut to achieving the streamlined IT provision that their business needs.”

Certain other findings from Node4’s survey of UK SMEs are highlighted below:

48% of survey respondents reported that their businesses could not survive for more than 12 hours without their critical IT infrastructure, and 70% could not survive for 24 hours.

60% of survey respondents expected their IT budget to increase in 2015, and only 5% expected an IT budget decrease.

50% of survey respondents had adopted some level of cloud-based IT infrastructure.

Survey respondents’ leading concern with respect to their IT infrastructure was the infrastructure’s reliability, followed in turn by infrastructure reliance on hardware that may fail and infrastructure security.

The 2015 IT Infrastructure Report was prepared by Node4 using a survey of 250 “IT strategy business decision makers” in businesses that employ between 50 and 500 employees.


TCS features as Leader in Life Sciences IT Outsourcing in Europe

February 25th, 2015

Tata Consultancy Services (TCS) has been recognized as a Leader in Life Sciences IT Outsourcing (ITO) in Europe by leading advisory and research firm Everest Group. The Everest Group report ‘IT Outsourcing in European Life Sciences Industry – Service Provider Landscape with PEAK Matrix Assessment 2014’, acknowledged TCS for its engagements across key infrastructure and application towers, substantial revenue, strong growth in the Life Sciences ITO business and a balanced portfolio of deals across geographies.
The report also recognized TCS’ significant and ongoing investments in proprietary solutions and research.

TCS is an IT services, consulting and business solutions organization that delivers real results to global business, ensuring a level of certainty no other firm can match. TCS offers a consulting-led, integrated portfolio of IT, BPO, infrastructure, engineering and assurance services.


Infosys to make second startup investment in air quality detector company

February 24th, 2015

InfosysBSE 0.94 % is about to make its second startup investment this year, in a firm that makes air quality detectors as India’s second-biggest software company doubles down on identifying nextgeneration technologies under the new CEO Vishal Sikka.Outsourcing1

“There is a small company we are investing in that makes an air quality detector that you can just drop in stores, in hospitals, in mines and it detects air quality and it is connected to the cloud and you can stream the data,” Sikka said in an interview last week.

He declined to identify the startup by name but observed that it specialises in the area of the Internet of Things – an emerging network of computing and non-computing devices talking to each other and creating chunks of data that can be converted into business insights and new revenue streams.

The deal is expected to close by April. “The world around us is fundamentally being reshaped by software, and IT companies are not serving IT needs. So investing in these companies is essential,” Sikka said. Earlier this year, Infosys made its first startup investment, tapping into the newly established $500 million fund, in a Dream-Works spin-off. Infosys bought a minority stake in the startup for around $15 million (Rs 90 crore).

The latest investment also aligns with the new strategy being pushed by Sikka, which bets on big data and artificial intelligence among the ideas that could potentially become big revenue earners.

James Mawson, founder of magazine Global Corporate Venturing, said companies such as Infosys are finding good response from startups in the Silicon Valley.

“Most Silicon Valley startups and investors and corporations and governments would love to work more with Infosys etc. (because) India carries fewer geopolitical risks than, say, China,” Mawson said.

And apart from tapping into the next technology disruption, there’s money to be made too.

“Most academic literature shows companies that have some corporate venture backing are more likely to exit at higher valuations and benefit the corporate ventures that do it well,” he said.

Wipro, Infosys, TCS have all understood that “linear” growth models for outsourcing no longer holds for the future, hence, they need to look at “exponential” growth models through innovation, said Martin Haemmig, a global expert on corporate venturing.


Why IT Talent Management Has A Big Role With The Rise of Mobility

February 23rd, 2015

The popularity of personal mobile devices is gaining in strength in the workplace, and the available types of business-oriented mobile applications are multiplying at a rapid rate. In addition, new work-based physical devices, location tracking applications and the mobile ‘Internet of Things’ are continuing to proliferate.Outsourcing70

And as time moves forward, mobile computing will continue to be a double-edged sword for IT departments. On one side, it provides a great new way to enhance employee productivity inside the firm, while at the same time increasing and creating new channels of revenue and product awareness outside the firm. Conversely, it comes at a significant cost, because it introduces new technologies, widens the number of device types being used, and increases the quantity of software and infrastructure that must be supported.

So, whether they are leading the corporate charge or being forced to participate, IT departments will inevitably have to support additional devices and further integrate these technologies into their technical infrastructures. And equally as inevitable is the fact that this increased support of mobility will bring with it various human resource concerns, IT talent management challenges, and IT organisational questions.

Talent management, in particular, must be viewed as a crucial component of any overall mobile computing strategy. As with the introduction of all new technologies, mobile computing can be of great value if you have qualified talent involved in its implementation. To this end, organisations must ensure that their IT departments develop a well-defined mobile computing philosophy that is closely aligned with corporate goals, strategies, and current business plans.

The need to support mobility-based initiatives requires various specialised skill sets across multiple IT technical professions. These include systems administration, virtualisation, data security, software development, business analysis, and PC helpdesk support. And while these skills should already be present in virtually every modern IT department, the implementation of mobility-related technologies — such as identity and access management (IAM), mobile device management (MDM), mobile application management (MAM), and mobile application development — requires specialised training, potential recruitment and/or outsourcing of specialised skill sets, compensation incentives for those willing to support legacy technologies, and pay increases for those with new leading-edge skills.

The good news in this scenario is that the hands-on skills needed to implement these types of technologies are a superset, rather than a replacement, of traditional IT skills. But don’t be fooled into thinking all mobility challenges can be solved quite so easily. Technical competencies aside, mobility also brings with it a number of talent management issues that IT staff must confront as both employees and service providers. IT staff, like all employees, must follow company mobility policies; in addition, however, IT helpdesk staff and others working on the administration of mobile devices must also administer these rules on behalf of the organisation.

For example, they must have a comprehensive understanding of the various issues surrounding employee privacy, and fully embrace the company’s authority and overall intentions. They must also develop the necessary skills to effectively and compassionately manage employee usage of mixed-use devices that harbor both personal and corporate data. This combination of technical and policy-based issues requires relevant training to ensure helpdesk employees can properly explain and administer policies. Soft skills, such as conflict resolution, are particularly critical for dealing with any potential employee discontent over new mobility practices.

So how should organisations set about addressing this talent management conundrum? My advice is for them to first define their short-term and long-term mobile strategies, and then design their talent management initiatives accordingly. Adequate succession planning is a must in this regard, as is the creation of a skills inventory that is as wide as possible, including all currently usable/viable programming languages, business expertise (e.g., marketing and accounting), spoken languages, artistic abilities, writing abilities, and mathematical background.

I also urge organisations to identify external hiring pools by engaging in dialogue with the technical mobile community and forming relationships with local universities that provide training in mobility-related technologies.

To this same end, it can be extremely beneficial for organisations to seek out relationships with local mobility-related special interest groups. This can be done by sponsoring their events, providing a meeting location, or otherwise assisting the group in its activities, ultimately making it much easier to recruit highly skilled talent from within the group’s membership when the time comes.

And I must also stress the need to define a holistic skills enhancement training programme that will help current employees gain both technical knowledge and an industry perspective on mobile computing best practices and trends.

As mobile-based software development platforms become more standardized, software developers will need to gain new skills to move forward, but also retain current skill sets to maintain existing mobile applications written in what will eventually become legacy development technologies. The IT department isn’t going anywhere. Indeed, the requirement to control technical infrastructure, integrate mobile technologies with traditional systems, and provide secure access to internal data and resources all mean that the IT department’s role in mobility-related enterprise activities is only going to intensify. So, for the organisation, it’s time to start planning accordingly.


IT infrastructure outsourcing in vogue, says Node4

February 20th, 2015

The number of UK SMEs fully outsourcing their IT infrastructure has shot up six times over the past year, according to research from Node4.Outsourcing72

The hosted service provider surveyed 250 IT strategy decision makers in SMEs with its Responding to the IT Infrastructure Challenge report.

The report found that six per cent of UK SMEs now fully outsource their IT infrastructure, up from one per cent the previous year. Sixty per cent of those surveyed said this outsourcing gave them peace of mind.

There are 31,000 UK SMEs, and according to the results of its survey, Node4 extrapolated that 17,900 have moved at least some part of their IT off-premise.
Andrew Gilbert, managing director at Node4, said: “Over the last few years we have seen more customers realise the value in outsourced and hosted services for IT management tasks so that their teams can focus on an ever-increasing list of strategic projects.

“I think for the vast majority of SMEs, outsourcing the management of their IT infrastructure is now an increasingly natural and logical choice,” he added.
The report also claimed that 70 per cent of UK SMEs would fail without critical IT infrastructure within a day. The SMEs surveyed said that reliability was their most pressing IT concern, followed by worries that their infrastructure is too dependent on hardware that might fail.

Paul Bryce, business development director at Node4, said: “With so many SMEs frustrated with technical limitations and the day-to-day administration of their infrastructure, it’s hardly surprising that local outsourcing has become a preference. The fact is SMEs just want their IT infrastructure to work.

“They can’t afford for their IT staff to be distracted by fire fighting and IT niggles. They want them focused on the applications and services enabled by the infrastructure – that is what really delivers value to the business.”


Protected by تهنئة
Get Adobe Flash player