Archive for June, 2015

HP re-energises NHS Trust with complete IT systems overhaul

June 30th, 2015

Computing has reported that the ITO partnership between Cambridge University Hospitals (CUH) and HP has been a resounding success, acknowledged by both sides of the outsourcing relationship.Outsourcing24

HP has digitalised CUH’s services in a way that allows frontline staff to quickly and securely access data and patient records.

“All of our IT is now managed by HP – and the system is already delivering real benefits,” commented Dr Afzal Chaudhry, CUH’s chief medical information officer.

However, some of the NHS workers have struggled with the transition, particularly those that are less “tech-savvy” than their younger colleagues. Chaudhry continued: “If you take some of the senior consultants who’d never left notepad and books.

“They’d trained as a student, used them as junior doctors all the way through and some of these people, they’d been there for years. Then overnight we took everything that they knew, then threw it away.”

Nevertheless, the majority of staff have transitioned well and are working more efficiently as a result of HP’s input.

The new platform installed by HP is being widely adopted and utilised, with 3,200 people using the system onsite, and further staff using it offsite, on a daily basis. Even during its quietest periods in the early hours of the morning, CUH tends to find 300-400 individuals logged in at any given time.

Source:http://www.sourcingfocus.com/site/newsitem/8799/

Tech Mahindra posts profit warning: The end for Indian outsourcing?

June 30th, 2015

Indian outsourcer Tech Mahindra, which bought disgraced rival Satyam in 2012, has issued a profit warning — the first sign of trouble in the buoyant market for some time.Outsourcing23

In a regulatory filing to the Bombay Stock Exchange, it blamed a “seasonally weak” mobility business for dragging down first-quarter revenue, with shares falling over seven per cent to 482 rupees ($7.54).

It said: “Some headwinds and tailwinds could see a risk of marginal decline in both revenue and EBITDA on a sequential basis.”

Anthony Miller, analyst at TechMarketView, said the warning was noteworthy given the pace of growth in most Indian outsourcing outfits.

“I can’t remember seeing a profit warning from an Indian pure-play,” he said.

Tech Mahindra had recently announced a £50m, 10-year deal with CircleHealth which operates a network of NHS and private hospitals

The firm first bought a controlling stake in Satyam in 2009 after the firm became embroiled in one of India’s biggest ever corporate scandals.

Last month the former chairman of Satyam, Ramalinga Raju, was jailed for seven years for his part in a $1.4bn (£953m) accountancy fraud scandal.

Source:http://www.theregister.co.uk/2015/06/29/tech_mahindra_posts_profit_warning/

Catalina Marketing IT jobs being outsourced

June 29th, 2015

In thousands of stores across the country, you’ll find Catalina Marketing’s coupons, apps and rewards programs.Outsourcing22

Inside the company’s St. Petersburg headquarters, the company’s IT infrastructure employees help keep all that technology running.

That’s about to change.

About 50 Catalina IT workers will be replaced by employees from Mindtree, one of the largest outsourcing firms used by companies in the U.S. , according to sources familiar with the matter. Employees affected by the layoffs told FOX 13 they’re being asked to train their foreign replacements.

Catalina Marketing wouldn’t answer any questions. The company sent a statement from a California-based PR firm saying the decision to transition some operations to Mindtree was part of their “ongoing focus on enhancing Catalina’s unique business competencies, building new capabilities, and focusing on core business strategies.”

Some of the company’s employees told FOX 13 they’re simply being replaced by less expensive workers.

“Employees are expected to personally train their Indian replacements, reverse roles and watch their replacement work,” said one IT worker who spoke on the condition of anonymity, fearing retaliation by the company. “Once management is satisfied with the transition, the American worker is laid off.”

Former Disney employee Keith Barrett says the IT outsourcing sounds similar to what happened to him and about 250 other workers in Orlando six months ago.

“I was only seven years away from retirement when I was laid off,” said Barrett, who is still looking for a full-time IT job.

News of the Disney layoffs earlier this month sparked more public debate about the H1-B Visa program, which was designed to allow companies to hire highly specialized foreign workers to fill in crucial gaps in the American workforce.

Some say IT jobs don’t fall into that category.

“Those skills are actually incredibly common in this country,” Barrett said. “If you ever open up a job for applicants, you will get hundreds of people applying for it that are adequately or overly skilled for that.”

Catalina wouldn’t say how many of the outsourced jobs would rely on H1-B Visas for foreign workers. Mindtree did not respond to requests for comment.

A New York Times report on Disney’s layoffs earlier this month prompted Sen. Bill Nelson (D-FL) to ask the Department of Homeland Security to investigate how the Visa program is being used.

“I plan on delving further into this issue in the Senate and request that the U.S. Department of Homeland Security also investigate potential misuses of the H1-B visa program,” Nelson wrote in a June 4 letter to DHS Secretary Jeh Johnson. “I want to know if there are abuses going on in the system.”

A week later, the Labor Department launched a similar H1-B Visa program investigation into Southern California Edison and two Indian technology firms over allegations the companies may have used the Visa program to replace American employees with less expensive workers.

Barrett says employees face being replaced with foreign workers have more to contend with than an impending loss of income.

“You’ve still got to do your job while you’re there…and job hunt and then add training those that are actually coming in to take over your responsibilities: that’s a lot of stress,” he said.

Source:http://www.myfoxtampabay.com/story/29402790/catalina-marketing-it-jobs-being-outsourced

Supporting enhancement of IT governance and acceleration of globalization while further reducing IT operational costs centered around U.S. and Japan

June 29th, 2015

Accenture today announced that it has signed a contract to provide information technology (IT) system maintenance and operations, as well as monitoring and operations of servers and networks for Eisai Co., Ltd. in the U.S. and Japan.Outsourcing21

“We will use our experience accumulated in the pharmaceutical industry, our IT operational processes that are standardized globally, and our deep expertise in continuous business improvements to support Eisai’s successful business.”

Under this contract, Accenture will deliver services including operations, maintenance and monitoring of Eisai’s applications and infrastructures (excluding a portion of research and development) in the U.S., and a part of Eisai’s enterprise resource planning systems including accounting, production management and related systems, as well as its IT infrastructure, such as servers and networks in Japan. This contract runs for seven years in the U.S. from April 2015 until March 2022, and for nine years in Japan from April 2015 until March 2024.

The global pharmaceutical industry is undergoing significant standardization in areas of new drug development, medical practices, and regulations for new drug review and approval. This contract will enable Eisai to strengthen its global competitiveness by further reducing global IT costs and enhance its global IT solution delivery framework. This, in turn, will enable Eisai to build a global IT governance structure that is more efficient and effective.

“During Eisai’s recent growth, Accenture has been supporting Eisai in many initiatives, and it is our pleasure to have this opportunity to play an important role in this key project that is designed to ensure even greater growth for Eisai in the future,” said Atsushi Egawa, senior managing director, Products, at Accenture in Japan. “We will use our experience accumulated in the pharmaceutical industry, our IT operational processes that are standardized globally, and our deep expertise in continuous business improvements to support Eisai’s successful business.”

These contracted services will be delivered from the Accenture Delivery Center for Technology in Manila, Philippines, and a part of application services for the U.S. will be delivered from the Accenture Delivery Center for Technology in Pune, India. These are both part of Accenture’s Global Delivery Network, which is comprised of more than 50 locations around the world.

Source:http://www.businesswire.com/news/home/20150623005322/en/Eisai-Signs-Global-Outsourcing-Contract-Accenture#.VZDSgRuqqko

Getting A Piece Of Business Process Outsourcing

June 25th, 2015

The intersection of technology and globalization has changed the way business is done and created new business opportunities in the international marketplace.Outsourcing22

Business process outsourcing (BPO) has evolved with time and the rampant innovation in technology. The BPO trend is accelerating. It is a subset of outsourcing that involves the contracting of the operations and responsibilities of a specific business process to a third-party service provider. Originally, outsourcing was associated with manufacturing firms, such as Coca-Cola, that outsourced large segments of its supply chain.

BPO is typically categorized into back office outsourcing, which includes internal business functions such as human resources or finance and accounting, and front office outsourcing, which includes customer-related services such as contact center services. In addition, other outsourcing segments within the global industry include business services, energy, technology, healthcare and pharmaceuticals, retail, travel and transport, and telecom and media.

The revenue of the global outsourced services industry rose steadily year over year from $45 billion in 2000 to just under $100 billion in 2012.

India is a clear leader in this area, offering a highly skilled, educated, cost effective, English-speaking labor pool. Still, many organizations are understandably apprehensive about having people on the other side of the world support critical business functions. However, some of the best outsourcing providers have mitigated the risk and addresses the concerns that clients may have about placing their work offshore through their innovative project management strategies.

WNS Holdings (WNS) operates in two segments: WNS Global BPO and WNS Auto Claims BPO. Its clients are primarily in the travel, banking, financial services, insurance, healthcare and utilities, retail and consumer product industries. WNS Global is a global business process management company headquartered in Mumbai, India. It has more than 29,000 employees working in 37 “delivery centers” across the world, including India, the U.S., United Kingdom, China, Costa Rica, Philippines, Poland, Romania, South Africa, and Sri Lanka.

Another company that has embraced the BPO model is Accenture (ACN). One of the top multinational management consulting, technology services, and outsourcing company, ACN reported revenues of over $30.0 billion with approximately over 330,000 employees, serving clients in more than 200 cities in 56 countries. In 2012 Accenture had about 80,000 employees in India, more than in any other country, about 40,000 in the US, and about 35,000 in the Philippines.

While there has been push back from U.S. consumers regarding poor service at certain international call centers, it is clear to me that the more a company is willing to think globally, they open themselves to greater profits. The BPO model should be expected to grow for years to come.

Source:http://www.forbes.com/sites/greatspeculations/2015/06/22/getting-a-piece-of-business-process-outsourcing/

Eisai Signs Global IT Outsourcing Contract With Accenture

June 24th, 2015

Accenture ACN, -0.34% today announced that it has signed a contract to provide information technology (IT) system maintenance and operations, as well as monitoring and operations of servers and networks for Eisai Co., Ltd. in the U.S. and Japan.Outsourcing21

Under this contract, Accenture will deliver services including operations, maintenance and monitoring of Eisai’s applications and infrastructures (excluding a portion of research and development) in the U.S., and a part of Eisai’s enterprise resource planning systems including accounting, production management and related systems, as well as its IT infrastructure, such as servers and networks in Japan. This contract runs for seven years in the U.S. from April 2015 until March 2022, and for nine years in Japan from April 2015 until March 2024.

The global pharmaceutical industry is undergoing significant standardization in areas of new drug development, medical practices, and regulations for new drug review and approval. This contract will enable Eisai to strengthen its global competitiveness by further reducing global IT costs and enhance its global IT solution delivery framework. This, in turn, will enable Eisai to build a global IT governance structure that is more efficient and effective.

“During Eisai’s recent growth, Accenture has been supporting Eisai in many initiatives, and it is our pleasure to have this opportunity to play an important role in this key project that is designed to ensure even greater growth for Eisai in the future,” said Atsushi Egawa, senior managing director, Products, at Accenture in Japan. “We will use our experience accumulated in the pharmaceutical industry, our IT operational processes that are standardized globally, and our deep expertise in continuous business improvements to support Eisai’s successful business.”

These contracted services will be delivered from the Accenture Delivery Center for Technology in Manila, Philippines, and a part of application services for the U.S. will be delivered from the Accenture Delivery Center for Technology in Pune, India. These are both part of Accenture’s Global Delivery Network, which is comprised of more than 50 locations around the world.

Source:http://www.marketwatch.com/story/eisai-signs-global-it-outsourcing-contract-with-accenture-2015-06-24

Outsourcing key to rising security threats, staff shortages

June 24th, 2015

It’s no secret that more organizations are turning to managed IT services.Outsourcing20

A recent report from Frost & Sullivan uncovers one reason why managed security services, specifically, are taking off like wildfire: a shortage of security professionals. According to the report, businesses are feeling the strain of that shortfall already.

Configuration mistakes and oversights, for example, were cited by 65 percent of survey respondents as a “top” or “high” concern. In addition, “remediation time following system or data compromises is steadily getting longer”, the report read.

“The net result is that information security professionals are increasingly cornered into a reactionary role of identifying compromises, recovering from mistakes and addressing security incidents as they occur rather than proactively mitigating the contributing factors.”

More than 60 percent of respondents to the survey – a joint effort by Frost & Sullivan, the International Information System Security Certification Consortium (ISC2), consultancy Booz Allen Hamilton and security professional placement firm Cyber 360 – said their companies have too few information security professionals, compared to 56 percent in the 2013 survey. Frost & Sullivan estimates that the shortfall in the global information security workforce will reach 1.5 million jobs by 2020.

The 2015 Global Information Security Workforce Study, conducted online from October 2014 to January 2015, polled almost 14,000 security professionals from small, midsize and large companies in a number of industries.

The security staff shortage, coupled with a growing number of security threats, is posing a tricky situation for organizations across the board. They plan to respond by increasing their investment in security technology, in-house personnel, and outsourced security services.

About 30 percent of survey respondents said they plan to increase spending on managed or outsourced security services in the next 12 months. Aimed mostly at augmenting security teams, rather than replacing them, outsourcing is an increasingly popular option for a number of reasons, including a “lack of in-house skills” (49 percent), a “temporary need for flex force capacity” (30 percent) and “recruiting limitations” (26 percent).

The rising cost of security operations is playing an important role as well. “It is less expensive” was cited as a reason to outsource by 30 percent. Twenty-three percent named outsourcing as a means of “alleviating the burden of tedious tasks”, and 18 percent cited “difficulty in retaining staff”.

Of course, outsourcing one’s security operations requires due diligence and caution. The service provider needs to be reliable, trustworthy and qualified.

Respondents to the Frost & Sullivan survey looked at a number of factors when sizing up security service providers. The number one criterion in selecting a provider, cited by 55 percent, was pricing. Next, they want a provider to stand behind its product with a service-level agreement (cited by 50 percent).

Forty-nine percent of respondents said they choose a provider based on the quality and number of security people, 33 percent use the number of years in business as a key criterion, 30 percent cited breadth of service, and 22 percent cited brand name.

And the security operations most outsourced by survey respondents? Threat intelligence, research, detection, forensics and remediation (40 percent). Number two, with 37 percent, was security asset management and monitoring (firewall and intrusion prevention systems, for example), and number three, with 28 percent, was risk and compliance management.

Here are the top three ways that survey respondents said they’re using professional security services:

– Implementation services (integration, installation, migration, lifecycle management) – 34 percent
– Technical services (audits, breach management) – 34 percent
– Security advisory services (strategy, governance/compliance, training) – 26 percent

Cloud-based security services, otherwise known as SECaaS, were placed in their own category in the Frost & Sullivan report, although they’re still considered part of the outsourced security services landscape.

There’s no question that more organizations perceive the cloud as a priority, but security concerns around cloud services persist.

Among survey respondents, 43 percent said using cloud services is currently a “top” or “high” priority, while 57 percent said it will be so over the next couple of years. Yet concerns are legion, with the most prominent being data breaches (76 percent), data loss (73 percent), account hijacking (61 percent), malicious insiders (59 percent) and insufficient due diligence (57 percent).

Ultimately, service providers hoping to win new contracts – and mindshare – will need to allay organizations’ concerns about using the cloud to manage security operations.

Respondents said they’d like to see providers acquire specialized cloud security skills. “Application of security controls to cloud environments” was named by 66 percent, “knowledge of risks, vulnerabilities and threats” wasn’t far behind, with 65 percent, and an “enhanced understanding of security guidelines” was cited by 62 percent.

The old adage positing that “knowledge is power” holds sway here, as it does elsewhere, and one of the best ways for MSPs to assuage fears will be to gain as much expertise as they possibly can.

The more confident businesses are in a service provider’s ability to keep their systems and data safe and secure, the more likely they’ll be to hand over the keys to their security operations.

Source:http://www.channelnomics.com/channelnomics-us/analysis/2414555/outsourcing-key-to-rising-security-threats-staff-shortages

Protected by تهنئة
Get Adobe Flash player