Archive for the ‘News’ category

Edinburgh Council signs £186m IT outsourcing deal with CGI

August 28th, 2015

Seven-year contract aims to introduce integrated digital services across the authorityStatistics Business Background

City of Edinburgh Council has signed a seven-year IT outsourcing contract with CGI in a bid to transform council services.

The £186m contract will see CGI update the council’s IT systems and support its “channel shift” programme, which aims to introduce integrated digital services across the local authority.

In 2001, the council signed a 10-year deal with BT for outsourced IT services. The contract was then extended for five more years, but will expire in March 2016.

Claudette Jones, the council’s chief information officer, told Computer Weekly that the first point on the IT agenda is to improve broadband speeds in schools. This includes introducing 1GB of bandwidth for high schools and installing 4,000 Wi-Fi points across the city’s schools.

“We are investing a lot in infrastructure for schools,” Jones said. “The work to get the schools’ networks improved will start in advance of our BT contract ending, so by next summer, the schools should be upgraded.”

CGI will also update IT systems across Edinburgh council and put in place a new enterprise resource planning system, which will integrate with “citizen-facing digital platforms”.

Forty of the council’s transaction services are already online, and Jones said a further 150 will go online “within the year”.

Alasdair Rankin, convener of the City of Edinburgh Council’s finance and resources committee, told Computer Weekly that another crucial part of the contract is to include small and medium-sized enterprises (SMEs) in CGI’s supply chain.

A council report published earlier this month said the project would contain a commitment by CGI to deliver 25% or more of the contract value to SMEs by 2018.

“SMEs are an important part of the contract,” said Rankin. “We have a lot of SMEs in Edinburgh and we are keen to support the local economy and businesses.”

Other projects include introducing Office365 for council staff and school pupils, introducing a document management system where staff can access their documents from any secure device, and introducing new collaboration tools.

CGI’s UK public sector SVP, Steve Thorn, said: “This is an ambitious programme that will change the way citizens access and use public services and will introduce new ways of working for the council’s employees, ultimately making their jobs more productive and satisfying.”

Source:http://www.computerweekly.com/news/4500252177/Edinburgh-Council-signs-186m-IT-outsourcing-deal-with-CGI

How and why billion dollar businesses make IT investments

August 28th, 2015

Kable Global ICT Intelligence: Companies choose IT providers based on expertise and price to support revenue growth.Outsourcing33

Analysis from Kable unveiled enterprises with over $1 billion in revenues are or will be looking into outsourcing IT functions with nearly 60% (57.9%) of participants saying they are already outsourcing applications, service desk support and help desk or planning to do so in the next two years.

Only 36.8% admitted they are not outsourcing or planning to do so within these areas, while 5.3% answered ‘no’ but said they are considering outsourcing.

As for IT infrastructure, 52.5% of respondents said they already are or may be outsourcing solutions in this space in the next two years, with 36.8% not doing so and 10.5% considering this route.

Similarly to IT infrastructure, 10.5% of those surveyed said they currently do not outsource IT management but are considering it.

Kable has found that the most important criteria for businesses when choosing an IT provider are industry expertise, price and specific functionality expertise.

The research took into account respondents from businesses with over $1 billion in revenues.

Those surveyed rated the three mentioned criteria with a score of 3.3, with the rating scale going up to four points meaning ‘very important’.

Leading-edge technology was voted fourth with a score of 3.2, followed by financial stability, breadth of solution offerings and geographical reach with 3.1, 3.0 and 2.9 respectively.

At the bottom of the league, companies put financing options like payment terms (2.8) and contract flexibility (2.7).

Kable’s research also revealed that the importance of various IT objectives in influencing IT investment strategies do not have a big disparity between them.

Using the same measurement technique from one to four points, businesses said that using IT to support revenue growth, with an average rating of 2.7, is their main objective influencer when investing in IT strategies.

This is followed by aligning IT with overall business goals and better demonstrating the value of IT to the business, both with a rating of 2.6.

Organisations taking part in the report rated the objective to deliver new functionality to business users with 2.5, while meeting internal service level agreements scored the lowest with 2.4.

All figures come from Kable’s ICT Customer Insight survey, which polled 2685 respondents, from across the world in Q4 2014. The survey findings include data on criteria when choosing an IT provider, importance of IT objectives in influencing IT investment strategies and IT functions that are outsourced now, or which may be outsourced in the next two years.

Source:    http://www.cbronline.com/news/enterprise-it/it-services/how-and-why-billion-dollar-businesses-make-it-investments-4653297

Council’s IT outsourcing plan hit by delay

August 28th, 2015

The implementation of a new outsourced information and communications technology (ICT) service for Scottish Borders Council – in a shared arrangement with Edinburgh City Council – has been delayed.Outsourcing32

A report on the future of the 80-strong in-house department at Newtown was due to be presented to councillors in October.

But a meeting of SBC’s executive heard this would be delayed until December following the announcement last month that Canadian IT giant CGI has won a seven-year contract to replace BT as the provider of ICT services to the city council.

“Once we have access to the proposals that CGI have put forward, the suitability and cost of individual services can be further examined,” said Rob Dickson, SBC’s corporate transformation director.

“This analysis and engagement phase will now run through September and October.

“It is now planned to finalise the full proposal on December 17.”

Source:http://www.thesouthernreporter.co.uk/news/business/council-s-it-outsourcing-plan-hit-by-delay-1-3869091

5 Steps to Outsourcing Your Business Tasks

August 28th, 2015

With the various new forms of technology, there have never been more ways to enrich your life as an entrepreneur, reach your target audience and grow your business. The only problem is, how can you manage everything? Software, apps, and other tools might help, but the overwhelming list of tasks can be excessively time-consuming if you are a solopreneur.Outsourcing32

A solution that is exceptionally effective is to outsource your administrative and back end tasks. Some business owners balk at the idea, wondering if they will have enough resources and comfort level to make it feasible. However, statistics compiled over the last decade have revealed a growing trend, with over 43% of companies now using outsourcing to help successfully manage their business operations. It makes perfect sense, since the more power we have behind us; the more work we are capable of doing. You can achieve more by doing less.

If you are new to the outsourcing concept, these 5 high-level steps can help you streamline this process and get the ball rolling to free up your time and your mind.

DETERMINE WHAT YOU CAN OUTSOURCE
Typically, at Ace Concierge, LLC we assess the type of tasks associated with your business functions and daily management. They might fall under two categories: highly repetitive tasks, such as data entry, social media management, and blogging; or more specialized knowledge, such as accounts payable or web design. You may also have your own list according to your industry and niche in addition to the day to day necessities of processes and procedures. Once we have determined a list of tasks you’d like to outsource, we can determine the skill level needed and begin to narrow down your options.

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WEIGH THE COST VS BENEFITS OF OUTSOURCING
Begin with determining your own time value and where you should prioritize your efforts. If you tend to bury yourself in the daily minutia, for example, social media, editing, proofing, or curating content, it is here you need to ask yourself if this is the best value of your time? Is this your expertise, why you started your business? More often than not, it doesn’t represent your core genius, won’t provide an immediate return and isn’t a fundamental function of your company. While these tasks and activities represent daily necessities of an online presence, they don’t embody the crux of your knowledge and capabilities.

As an entrepreneur, your time needs to be protected, leveraged and highly valued. Outsourcing maintains these properties keeping you highly effective and focused on your business, growth, development and other primary structures of operations. Delegating allows you to forgo other things you would pay an actual employee, such as insurance, training, extra office space, supplies, and benefits. Instead, you are only paying for the project time which is a tremendous cost savings.

DECIDING WHO TO OUTSOURCE TO
One of the most popular questions we get asked is, “Who should we use? How do we know they’ll do a good job?” As the old saying goes, “You get what you pay for.” There are many opportunities to find cheap labor from developing countries, but the difference in hours, language barriers, and skills can sometimes pose a problem. These are options you must consider, especially if you are presenting their work to your own clients.

Consider partnering with another entrepreneurial like-minded individual as they will understand what it takes to own and operate a successful, viable company. If you only choose someone based upon price, a “one-off task master” then that is all you will receive. Point A to Point B with nothing in between. Think in terms of a virtual business partner who has your best interests at heart. Someone who invests in you, your time and your company to help you achieve your goals.

CREATE A PLAN AND EXPECTATIONS
One mistake we frequently hear from business owners is frustration when a project is delivered and it’s not what was expected, it wasn’t on time, or it was not successfully executed. Clearly plan and outline for accountability and outcomes, keeping all lines of communication open. We try to stress the importance of a strategy that all agree upon to ensure that all needs and requirements are met or exceeded. It is difficult enough to give up what you have always done so it’s vital to create a solid foundation with dialog, expectations, and feedback.

RELINQUISH CONTROL
The hardest step business owners tend to have is relinquishing control and letting the person or business you’ve hired do their job. Remember, you’re outsourcing for a reason. You need to focus your time and energy on other more important, high payoff activities relative to your business. It doesn’t make sense to outsource a project or task and manage it from afar. If that’s the case, you should save your money and do it yourself!

Assigning the control to someone else can be nerve-racking, especially if you’ve been involved in every aspect of the business from the start. As Ace Concierge, LLC has continued to practice outsourcing ourselves, as well as accomplishing administrative tasks and business management operations on behalf of our own clients, we’ve seen an increase both in productivity and the efficiency with which we can grow our businesses.

Leveraging time, expertise and a team is a growth mentality. It’s worked for us, and we’d love to show you how it can work for you!

Source:http://www.business2community.com/strategy/5-steps-to-outsourcing-your-business-tasks-01311080

Managed Private Cloud on the Rise as Data Center Outsourcing Service

August 28th, 2015

Managed virtual private cloud services are gaining popularity as part of data center outsourcing contracts enterprises make with the likes of IBM, HP, or Dell.Outsourcing31

That’s according to the market research firm Gartner, which published its annual Magic Quadrant report on the North American data center outsourcing market published late last month.

Gartner puts managed private cloud in the category of “Infrastructure Utility Services,” or services that companies pay for based on resource usage or number of users served. “Increasingly, IUS are based on managed virtual private cloud services,” the report read.

Industrialized infrastructure services are what is going to drive future growth in the data center services market in general, according to the analysts. That growth will come at the expense of growth and margins for traditional services, which Gartner expects to face further pressure.

This category of services includes both Infrastructure-as-a-Service and Platform-as-a-Service.

IBM and HP remained top data center outsourcing providers on the latest Magic Quadrant for North America, ahead of everyone else in terms of both vision and execution. Other providers Gartner named leaders were Dell, HCL Technologies, and CSC.

Here’s Gartner’s 2015 Magic Quadrant for Data Center Outsourcing in North America:

Gartner Data Center Outsourcing MQ NAM 2015

While it named HP one of the leaders in the category, Gartner estimated that its data center outsourcing and infrastructure utility services revenue in 2014 was down about 5 percent from the prior year.

HP’s key strengths in the outsourcing market are its infrastructure scale – close to 80,000 physical servers across about 30 data centers – its ability to provide just about every kind of data center outsourcing service imaginable, and strong management and budget oversight in service engagements.

While a leader in every other respect, however, HP’s cloud services haven’t done as well as the company may have hoped, according to Gartner. HP says its managed cloud server offering called Helion has seen double-digit growth, but the penetration of its virtual private cloud, utility, or managed private cloud offerings remains below 15 percent, according to the analysts.

HP’s rival IBM is the largest player in the market for both cloud and traditional enterprise data centers. Gartner estimates that Big Blue makes about $3 billion in annual sales on its data center outsourcing services.

Its main strengths are focusing on solving specific business issues for clients rather than simply providing standard technology and support services, breadth and depth of resources, and willingness to switch to new service models.

One of Gartner’s cautions about IBM was the potential for impact on existing interfaces and processes of the company’s recent restructuring, which included melding of its former Strategic Outsourcing and Integrated Technology Services. The new unit, called Infrastructure Services, combines everything from networking to mobility.

IBM’s Global Technology Services segment, which includes Infrastructure Services, lost more than $1 billion in revenue in 2014, according to Gartner’s estimates. The analysts attributed this loss to new and emerging providers in the market who are agile and extremely competitive.

Gartner said IBM needs to review its strategy and be more open to enabling its clients to use competitors’ cloud services, such as AWS and Azure, as opposed to driving them squarely to its own SoftLayer cloud.

Source:http://www.datacenterknowledge.com/archives/2015/08/27/managed-private-cloud-on-the-rise-as-data-center-outsourcing-service/

Why Security Is Becoming a Big Piece of the IT Outsourcing Market

August 24th, 2015

Businesses know they need to stick with the things they’re really good at, which may be why security is one of the rising areas of IT outsourcing.Outsourcing30

The latest report from market research firm Computer Economics showed that nearly 8 percent of technology budgets in large enterprises are being directed to IT outsourcing firms. While a lot of the work providers are doing involves managing cloud and software-as-a-service (SaaS) products, security was singled out among the competencies where corporations believe working with a third-party vendor will benefit their ability to serve customers.

This may be just good common sense. Obviously, there is more time and talent that can be devoted to supporting products and services when in-house staff aren’t busy trying to identify and fend off the latest cyberattack.

SC Magazine noted that other drivers for IT outsourcing include a desire to be more flexible as an organization, to do new things or to reduce spending in certain areas. Of course, most organizations cannot afford not to invest in security, but the report suggested they are constantly evaluating their options as business and market conditions — which includes security risks — change.

In fact, The Data Center Journal pointed out that 92 percent of companies find the costs of handing over things like disaster recovery are often the same as doing the same work themselves. The objective, however, is to make sure business isn’t disrupted and customers aren’t negatively impacted in the event of a distributed denial-of-service (DDoS) attack, network outage or other security breach. The Computer Economics research suggested that companies are showing more confidence in this area of IT outsourcing because the providers of such services have established a strong track record over the last few years.

Beyond pure IT outsourcing, managed security services are also expected to grow considerably over the next five years. IFSEC Global reported that cloud-based security services in particular would eventually account for a larger share of the overall market than those who provide the same services on a customer’s own premises. Either way, it looks as though the increasing challenge of keeping up with security threats and mitigating the worst risks is leading more organizations to conclude they just can’t do it alone.

Source:https://securityintelligence.com/news/why-security-is-becoming-a-big-piece-of-the-it-outsourcing-market/

Indian IT companies gain against global competition

August 21st, 2015

Indian IT continues to extend its share of the global outsourcing market. In the primary half of this yr, they have been vital gainers when it comes to the variety of offers they gained. And the good points have come largely on the expense of European service suppliers.Outsourcing30

Indian IT companies grew their market share (in contracts awarded) to 27.1% within the January-June interval from 23.6% within the first half of final yr. TCS, Infosys, Wipro and Tech Mahindra have been amongst those that gained offers in extra of $ 25 million every.

The share of massive European IT companies – together with Capgemini, T-Systems, British Telecom and Atos – dropped to sixteen.4%, from 22.3%. The agency couldn’t present comparable proportional knowledge for the whole contract worth, however given previous tendencies and the extent of features within the variety of contracts this yr, it might be affordable to imagine that Indian IT has additionally gained within the worth market share.

US companies registered a progress in share to 18.1% from sixteen.7%, as per knowledge from IT outsourcing advisory agency ISG.

The agency couldn’t present comparable proportional knowledge for the entire contract worth, however given previous developments and the extent of features within the variety of contracts this yr, it will be affordable to imagine that Indian IT additionally gained within the worth Times of India

Source:http://bharatpress.com/2015/08/20/indian-it-companies-gain-against-global-competition/

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