Archive for the ‘News’ category

Bangalore gets a data center with screaming capacity and tight security

February 10th, 2012

I’ve written a lot about the IT industry in India – I wrote a blog on IT outsourcing for two years at our sister publication, CIO.com – and clearly that country is focused on building out its tech infrastructure. So when I saw the news about the development of a 900,000 square foot data center in a four tower building that is designed to support up to 100 megawatts of power, it caught my eye. And according to the developers – Tulip Telecom Ltd., and IBM – this mega data center is the third largest in the world. \

You can check out this behemoth – the so-called Tulip Data City – by taking a virtual tour here.

The facility, in Bangalore, is designed to serve as a foundation for cloud services. It is a striking symbol of Tulip’s evolution from its beginnings as a wireless connectivity provider, to a telecom services provider with a fiber-optic data network that reaches more than 2,000 locations in India, and now to a more comprehensive provider of managed services and data centers.

There are plenty of wow factors – rainwater harvesting, numerous generators with 4 megawatts of capacity each, an anti-fire system, three large diesel tanks, a maze of underground cables, and more than 30 chillers on the roof for providing cooling. On the ground floor are 16 generators (four more are outside), a state-of-the-art network operations center (NOC) with an integrated management system, and office space with meeting rooms. One half of the ground floor is empty and ready to meet future needs.

The four tours are five floors each (starting at the second floor) and currently house 20 Enterprise Modular Data Centers. It is capable of supporting 14,000 racks, and each cold aisle area is self-contained to keep cooling most effective. There are numerous sensors and monitors for tracking air flow, temperature, humidity, pressure differentials and more.

Physical security is tight. There’s a 10-feet stone fence surrounding the facility, and on top of that fence there’s another 4-feet of electrical fence. There’s a gated entry for vehicles. Anybody coming into the facility must pass through metal detectors; there are also handheld scanners and explosives sniffers. RFID-enabled access systems are used, as are biometric scanners. There are 1500 cameras for round-the-clock, real-time surveillance.

Redundancy is impressive too. There are two UPS systems that get power from two different substations, including one in the front of the building, within the grounds.

The Tulip Data City is estimated to have cost more than $180 million (or Rs.900 crore), according to this article in Forbes India. The article reports that analysts expect the third-party data center market in India to grow at a compounded rate of between 25-30 percent over the next five years, and that reports also suggest Tulip is expecting a steady state revenue of about $190 million (Rs.950 crore) from the data center, which could happen in four years.

Source:http://www.itworld.com/data-centerservers/248752/bangalore-gets-data-center-screaming-capacity-and-tight-security

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The Irvine-based IT service provider was recognized for its technology expertise and customer commitment

February 10th, 2012

Accent Computer Solutions Inc., an information technology service provider, has achieved Gold Desktop and Server Platform Competencies in the Microsoft Partner Network, establishing its ability to meet Microsoft customers’ needs in today’s ever-changing business environment. To earn a Microsoft Gold Competency, organizations must complete a formidable set of tests to prove their level of technology expertise; employ a sufficient number of Microsoft Certified Professionals; submit consumer references; and show their commitment to customer satisfaction by participating in an annual survey.

One of the largest IT service providers in Southern California, Accent Computer Solutions provides clients with user support, strategic technology planning and consulting, systems maintenance and security, monitoring services, problem isolation and resolution, and backup- and disaster-recovery support. Founded in 1987, the company focuses on reducing the cost and risk of utilizing information technology by offering IT services, IT outsourcing, network services, cloud computing, new building and remodel cabling, and wireless solutions.

Marty Kaufman, Accent’s president and founder, leads the company in catering to small- to medium-sized businesses.

When utilizing the Microsoft Server Platform competency, a business must demonstrate knowledge in building, designing, deploying and supporting the Windows Server operating system, Windows Server–based applications and Microsoft server infrastructure.

The Microsoft Partner Network is designed to supply organizations that deliver products and services based on the Microsoft platform with the training, resources and help they need to bring their customers a superior experience and exceptional results.

Source:http://www.ocmetro.com/t-Accent-Computer-Solutions-earns-top-Microsoft-service-designation-2-9-12x.aspx

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Growth in Indian IT services exports to slow down, says Nasscom

February 10th, 2012

Growth in India’s exports of IT services, business process outsourcing and related services is forecast to drop to 11 to 14 percent in the Indian fiscal year to March 31, 2013 from an estimated 16.3 percent in the current fiscal year, the National Association of Software and Services Companies (Nasscom) said.

The trade body said Wednesday it had taken into account the economic uncertainty in key markets like Europe, and delayed purchase decisions by customers, to arrive at the forecast.

India’s ability to achieve the growth forecast by Nasscom will largely depend on developments in Europe, analysts said.

Global outsourcing revenue was down 15 percent in the fourth quarter of last year, in comparison to the previous quarter, and growth is expected to stay flat through the first six months of this year, unless the economic conditions in Europe improve, said Salil Dani, research director for global sourcing at Everest Group.

Government and public-sector spending on outsourcing in Europe and the U.S., the largest market for Indian outsourcers, is also likely to take a hit, Dani added.

Client sentiment is down, and IT budgets are stagnant and even getting cut, said Sudin Apte, principal analyst and CEO of Offshore Insights, a research and advisory firm in Pune, India. Clients are not yet spending significantly on emerging technologies that were once seen as growth markets, such as cloud, mobility, social networking, and analytics, he added.

Apte expects IT services and related exports to grow by 8 to 9 percent in the fiscal year to March 31, 2013.

Nasscom’s export data includes exports to parent companies by Indian subsidiaries of multinational companies like Microsoft and Dell, commonly known as “captives”. But Dani does not expect new projects to captives to make up for lackluster business to third-party IT service providers in the country.

Cognizant Technology Solutions on Wednesday forecast its revenue would grow by at least 23 percent in 2012. The Teaneck, New Jersey, outsourcer is usually grouped with Indian outsourcers as it has 75 percent of its staff in India, and competes with Indian outsourcers like Tata Consultancy Services (TCS), Infosys and Wipro both for business and staff.

In a difficult period, companies like Cognizant and TCS that understand customer needs better, and have strong domain expertise will likely grow faster than other Indian companies, Apte said.

TCS said last month that its revenue for the quarter ended Dec. 31 was US$2.6 billion, up by 20.6 percent from the same quarter a year earlier, with net profit up 9 percent at $568 million. Wipro posted lower growth in the same quarter, as the company is going through a reorganization of its business focus. Infosys, another outsourcer in Bangalore, lowered its revenue growth forecast for the fiscal year ending March 31, citing the debt crisis in Europe and an uncertain market.

Exports in the year to March 31, 2012 are expected to be $69 billion, with IT services the largest component growing at 19 percent to $40 billion, Nasscom said. Business process outsourcing is expected to grow 13 percent to $16 billion.

Source:http://www.computerworld.com/s/article/9224098/Growth_in_Indian_IT_services_exports_to_slow_down_says_Nasscom

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Philippine BPO industry hails Senate’s passage of cybercrime bill

February 10th, 2012

Business Process Outsourcing (IT-BPO) industry visualizes their proximity to their goals after the Senate passed the third and final reading of the Cybercrime Protection Act 2012 or Senate Bill No. 2796, which is aimed to safeguard the confidentiality and integrity of the digital space from abuse or illegal access.

Business Process Outsourcing (IT-BPO) industry visualizes their proximity to their goals after the Senate passed the third and final reading of the Cybercrime Protection Act 2012 or Senate Bill No. 2796, which is aimed to safeguard the confidentiality and integrity of the digital space from abuse or illegal access.

The Business Processing Association of the Philippines (BPAP) believes the bill will be a big boost to the industry’s goals as they aim to provide 4 million jobs to Filipinos and $25 billion in export revenues by 2016. “It will be one of the keys in providing our investors and customers with a sound business environment,” shares Benedict Hernandez, CEO, BPAP.

Meanwhile Alfredo Ayala, Chairman of BPAP, expressed his gratitude to the senators, led by the Chair of the Senate Committee on Science and Technology Sen. Edgardo Angara, in attaining this goal. “For an industry which is platformed on IT and the Internet, the bill will be a great help in securing the operations and transactions of our companies as they serve global clients,” denotes Ayala.

With 268 members, BPAP and its partner associations, Contact Center Association of the Philippines (CCAP), Philippine Software Industry Association (PSIA), Healthcare Information Management Outsourcing Association of the Philippines (HIMOAP), Animation Council of the Philippines (ACPI) and the game Developers Association of the Philippines (GDAP) represent all sectors in the industry.

The House version of the bill is now at the committee level and can be scheduled for bi-cameral deliberations after the House of Representatives passes the bill on final reading.

“We are confident that the bill will be passed into law before the present Congress adjourns as we believe that the President and law makers from both houses of Congress see the urgent need to update our constitution, in order to protect not only our industry but [also] the Filipino people from cyber criminals and terrorists,” underscores Martin Crisostomo, Legislative Committee Head, BPAP.

The Cybercrime Prevention Act is one of the triad of ICT measures authored by Angara for the IT-BPO industry in the country.

Other ICT-related measures pending in the Senate are the Data Privacy Act and the undertaking to create a Department of Information and Communications Technology.

Source:http://news.idg.no/cw/art.cfm?id=BD4F7A2A-0330-1EA8-BAEE1AC1F58A1571

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IBM Opens Giant India Data Center for Tulip Telecom

February 10th, 2012

IBM, the No. 2 computer services provider, took the wraps off a 900,000 square-foot data center in India for Tulip Telecom, one of that nation’s fast-growing telecommunications carriers.

The Bangalore center, a year in the making, cost “in the hundreds of millions of dollars,” IBM VP for global sites and facilities services Steve Sams said in an interview. He declined to be more specific.

The center is India’s biggest and Tulip Telcom has already invited in the chief information officers of India’s top 150 companies to show them its capabilities, Sams said. Morever, another leading U.S. technology company, which he refused to identify, is also conducting operations in the IBM center, he added.

Armonk, N.Y. based IBM is far from the only U.S. information technology company with many personnel and officers in India. Others including Hewlett-Packard, Accenture, Intel, Microsoft, Cisco Systems and Oracle have Indian operations, some for outsourcing for multinational clients but now increasingly to serve Indian customers.

Tulip Telecom, which provides business-to-business services rather than focus on the consumer, approached IBM for a long-term partnership more than a year ago, Sams said. Tulip CEO and founder Hardeep S. Bedi said he had chosen the 101-year-old U.S. company for its “global expertise in designing and building innovative energy efficient cloud data centers that should support our needs now and in the future.”

Besides Bangalore, the heart of the Indian IT sector, New Delhi-basedTulip may ask IBM to build another data center in Mumbai, the country’s financial center, the IBM VP said.

Only about half of the ultra-modern center’s space will be used for computing services, Sams explained. The other half will be for support services, including an extremely efficient power system designed with redundant services.

Sams, who said he has a staff of 1,000, including mechanical engineers as well as IT professionals and electrical engineers, said more such centers are in the works. One that has been announced is an IBM complex in China for Range Technology, intended to be the largest cloud computing complex in Asia.

IBM shares rose 53 cents to close at $193.35 Tuesday. They have gained 5 percent so far this year. Shares of Tulip closed down 6 percent at 108.2 rupees in Indian trading Tuesday.

Source:http://www.ibtimes.com/articles/294333/20120207/ibm-data-tulip-center-outsourcing-services-india.htm

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IT service vendors eye African expansion

February 9th, 2012

On the back of the telecommunications boom in Africa, more IT service vendors are moving into the continent in search of new opportunities.

So says Brent Flint, services executive at Dimension Data MEA, who believes this trend is also driven by the maturation and growth of competition in the South African IT services market.

“This expansion is often on the back of clients’ businesses expansion into the rest of Africa,” he explains. “More businesses are moving into Africa and require IT service providers that will help drive IT efficiency as a key strategic business enabler and also an engine of innovation.”

Flint explains that organisations are looking for infrastructure, desktop, database and application support, as these play a key role in enabling business.

“Without a large IT department or justification for big expenditure on technology, businesses are looking for solutions that will get the job done cost-effectively and simply, while delivering a rapid return on investment.”

However, Flint says there is a shortage of specific skills in the African IT services market, and this is resulting in companies not always being able to efficiently provide the IT services needed to enable business.
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He adds that there is, therefore, a demand for IT service providers with experience and knowledge to enable business strategy, improve competitiveness, and drive business outcomes.

“Businesses are moving from ‘out-tasking’ discrete managed and professional services to a complete IT outsourcing solution.”

Garth Hayward, regional manager, Africa, at Kaseya, also cites skills shortage as one of the challenges besetting managed service providers in Africa.

“Finding and keeping good staff in the managed services industry is a challenge,” says Hayward. “There’s also a perception by business that IT companies don’t need to pay their staff.”

Hayward adds that the managed service providers are also finding it tough to craft value propositions that have relevance within their target markets.

Source:http://www.itweb.co.za/index.php?option=com_content&view=article&id=51416:it-service-vendors-eye-african-expansion

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Operations at IT park could begin by March end

February 9th, 2012

No multinational information technology firms have so far committed to renting commercial space at Bhutan’s first IT park, operated by joint venture Thimphu TechPark (TTP).

Business processes outsourcing (BPO) company Genpact, which was supposed to have moved in this year, has also recently deferred its entry to 2013.

“We were in discussions with Genpact but they have recently informed MoIC (the information and communications ministry) that they have deferred their decision to come in this year,” said TTP’s Bhutan Innovation & Technology Centre (BITC) consultant, Anjali Gulati. “They might consider it for 2013,” she said.

Anjali Gulati added that discussions with other potential companies like WIPRO and WorldBridge, a BPO, are ongoing. She said that for 2012, only local companies would be taking up space at TTP, both commercial and in the BITC.

The park’s BITC is scheduled to be completed and operational by the end of March the centre’s chief operating officer, Tshering Cigay Dorji, said.

The BITC’s objective is to promote the private sector and Bhutanese entrepreneurs by providing an environment designed to allow businesses to be mentored, networked, and grow to the point they can move out and operate.

Currently, the BITC is still being fitted out but MoUs have already been signed with 10 local companies. A further three are due to be signed within this week, Anjali Gulati said. She said that the companies’ business proposals are being reviewed and a selection process is underway. Companies with business proposals that provide high potential such as in growth and job creation, among others, will be selected.

Once operating in the BITC, the ‘tenants’ will be able to access the centre’s various services and facilities. They will also be able to avail mentoring from international organisations and individual experts. BITC recently launched it overseas expert program. The program’s objective is to facilitate training and teaching of the Bhutanese business community by bringing in foreign expertise to share their knowledge and experience for a period between 3-6 months.

Anjali Gulati said that BITC has about three foreign individuals already interested in the program.

DHI’s BEGIN (business entrepreneurship growth and innovation) program, slated to begin in March, will also be run in tandem with BITC, said Anjali Gulati. The BEGIN program seeks to provide mainstream entrepreneurship by providing comprehensive training, sustained mentoring, and financing to individuals with strong entrepreneurial traits and sound business ideas. Anjali Gulati said that the BEGIN program will be available to BITC incubatees.

BITC incubatees will have to pay rent to TTP, but Anjali Gulati said that the rent would be subsidised and as a result cheaper than market rates.

Bhutan’s first IT park was inaugurated three months ago in November. TTP is a joint venture between Assetz Property Group of Singapore and DHI. The park was built at a cost of about Nu 250M.

Source:http://www.kuenselonline.com/2011/?p=26699

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