Global Data Analytics Outsourcing Market Report

April 15th, 2014 by Rahul Jain No comments »

Research and Markets has announced the addition of the “Global Data Analytics Outsourcing Market Report” report to their offering.outsourcing54

The analysts forecast the Global Data Analytics Outsourcing market to grow at a CAGR of 31.68 percent over the period 2012-2016. One of the key factors contributing to this market growth is the rapid expansion of data. The Global Data Analytics Outsourcing market has also been witnessing the emergence of social analytics. However, the lack of awareness about data analytics could pose a challenge to the growth of this market.

The report, Global Data Analytics Outsourcing Market Report, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market in the Americas and the EMEA and APAC regions; it also covers the Global Data Analytics Outsourcing market landscape and its growth prospects in the coming years. The report also includes a discussion of the key vendors operating in this market.

People use mobile devices for various purposes such as GPS navigation, people tracking, remote personal car safety, geo-targeted mobile advertising, and toll collection. GPS Navigation is done by GPS tracking and data analysis facility. This system integrates the data analysis, operations, and communication software tools and works with GPS receiver which is at the other end of the satellite. Hence, with the help of GPS Navigation we can easily track the data and perform data analysis in order to extract information.
With similar techniques, mobile devices are helpful in people tracking. Similarly, location-based data is helpful in generating mobile advertisements. With the help of this, the location of a person can be identified and the relevant advertisement can be sent on their mobiles. In recent years, data analytics service providers have started to invest considerably in their data analytics outsourcing offerings with increasing focus on mobile analytics. This helps vendors in concentrating on providing better offerings and moving up the value chain.

According to the report, one of the major drivers is the exponential growth of data. With the presence of a large amount of data, enterprises need data analytics to automatically track the performance and behaviour of the information stored in their IT systems. In addition, they require data analytics to develop innovative business strategies and improve their overall operational efficiency.

Further, the report states that the lack of awareness is one of the major challenges confronting this market. Enterprises are unaware of the potential benefits of implementing data analytics in their work environment. This is affecting investment in Global Data Analytics Outsourcing market.

Key Topics Covered:

1. Executive Summary
2. List of Abbreviations
3. Introduction
4. Market Research Methodology
5. Scope of the Report
6. Market Landscape
7. Outsourcing Destinations
8. End-User Segmentation
9. Geographical Segmentation
10. Key Leading Countries
11. Vendor Landscape
12. Buying Criteria
13. Market Growth Drivers
14. Drivers and their Impact
15. Market Challenges
16. Impact of Drivers and Challenges
17. Market Trends
18. Key Vendor Analysis
19. Other Reports in this Series

Companies Mentioned:
American Express
Capgemini S.A.
Citigroup Inc.
Credit Rating Information Service of India Ltd.
EXL Services Holding Inc.
Eclerx Services Ltd.
Evalueserve Ltd.
Fractal Analytics Ltd.
Fractal analytics Ltd.
Genpact Ltd.
Infosys Ltd.
Mu Sigma Inc.
Opera Solutions
TCS Ltd.
Tata Consultancy Services Ltd.
WNS Holdings Ltd.
ZS Associates Inc.


Chicago’s outsourcing habit has costly consequences

April 15th, 2014 by Rahul Jain No comments »

Chicagoans are all too familiar with the city’s parking meter privatization fiasco. The deal was rushed and reckless and sucked billions of tax dollars out of the local economy and into the coffers of a corporate consortium backed by Wall Street. Not to mention citizens’ loss of control over parking spaces and services for decades to come.outsourcing53

Were these unintended consequences from hasty judgment calls at a time of fiscal crisis? The sad truth is that outsourcing deals often fail to address broader community impacts. My new study, “The Decision to Contract Out: Understanding the Full Economic and Social Impacts,” outlines how this has happened repeatedly all across the country. Think of outsourcing as a high-stakes and far less amusing game of Hasbro’s Mouse Trap. Just as the lever swats the boot, which in turn kicks the bucket, a bad government contract can hurt the local economy, which in turn can send communities into a downward spiral.

Let’s start with local economics. According to the Bureau of Labor Statistics, a worker who is employed and lives in the same city can be counted on to spend roughly half of his or her salary locally. However, that plummets when the employee provides the same service but resides elsewhere. Since Chicago contracted out employee benefits administration to Morneau-Shepell, a Canadian corporation, taxpayers now underwrite checks to out-of-state call centers. This money could have gone to workers who spend their paychecks in Chicago.

And when there are savings from outsourcing, they typically involve big cuts in worker wages and benefits. Since Chicago outsourced homeless outreach services, the newly privatized jobs pay more than 40 percent less. So workers spend fewer evenings eating at local restaurants and have fewer dollars to spend at other local businesses. At that low pay, some workers no longer may have been able to afford to live in the city, as Chicago employees are required. Workers who commute in spend at most 5 to 10 percent of their pay in the local economy. It all adds up.

But it’s more than just economic activity. Public-sector jobs have provided ladders of opportunity to the middle class for several generations. African-American workers and women of all races — those struggling most today for a foothold in the economy — have a smaller pay gap in the public sector than the private. They also experience fewer barriers to promotion. The shift to private contractors reverses this, with long-term effects on them and their children.

Chicago is considering the Privatization Transparency and Accountability Ordinance, a package of reforms that would require an economic impact analysis, demonstrated cost savings and City Council hearing and approval prior to contracting out city services. The ordinance would require private contractors to ensure that a portion of their employees are city residents and are provided fair wages and benefits. That would ensure that private competition is based on real innovation or efficiency, not just driving down wages and undermining the economic vitality of Chicago neighborhoods.

Some critics argue that the ordinance should be stripped of provisions requiring fair worker compensation and an economic impact analysis. But this defies common sense. Carefully weighing the direct and indirect costs of outsourcing before any contract is signed will help prevent taxpayers in Chicago from being trapped like mice in long-term outsourcing deals that negatively impact the community as a whole.


Can the Good Times Continue for India’s Software and Outsourcing Companies?

April 15th, 2014 by Rahul Jain No comments »

While India’s leading software companies are set to announce impressive earnings growth this week thanks to a strong dollar, analysts and investors say they will be listening for clues to whether the good times can continue if the rupee rebounds.outsourcing51

India’s top information technology software and outsourcing companies, Tata Consultancy Services Ltd., Infosys Ltd. and Wipro Ltd., are all scheduled this week to announce their earnings for the quarter ended March 31. As it is the last quarter of the fiscal year some are also expected to give more guidance on what will they think might happen this fiscal year.

While the industry has been expanding healthily–the year just ended will be the best in three years in terms of growth according to some estimates—much of the recent progress can be attributed to the rupee’s decline against the dollar. A weak rupee makes India companies more competitive and it inflates the rupee value of the billions of dollars they make abroad.

For India’s top outsourcers to keep the pace of growth high, they need to diversify into new and higher-margin businesses as they to continue to find more customers in the U.S. and Europe as those economies recover.

“The economic environment in major markets has improved,” said Shashi Bhusan, senior analyst with Mumbai-based brokerage Prabhudas Lilladher. “There is no doubt that recovery in the U.S. is strong and steady.”

The days of easy growth may be coming to an end, some analysts warn, as the rupee gathers strength against the dollar. The rupee rose around 4% against the dollar in the last two months and is expected to rise further.

Still most analysts are optimistic that even without the currency crutch, India’s software industry can clock another strong year. While some of the leaders of the sector may project single digit expansion for the year, the broader industry is expected to grow its dollar revenues as much as 15% in the fiscal year just started this month.

Tata Consultancy has already said that this fiscal year is looking better than last year though it has not projected what kind of growth that will mean. Analysts expect Infosys this week to give a conservative forecast for dollar revenue growth of less than 10% for the fiscal year. Wipro, which only gives quarterly forecasts, may be even more cautious and project 3% to 5% dollar revenue growth for this quarter.

Bangalore-based Infosys is first up to announce its earnings on Tuesday. On average six analysts polled by The Wall Street Journal predicted the company’s net profit grew 20% in the three months ended March 31, from a year earlier to 28.63 billion rupees ($476 million), while its revenue increased 24% to 129.38 billion rupees.

Most analysts predict Infosys to announce a weak revenue growth forecast this fiscal year as it has failed to meet its own targets for the past two years.

“Uncertainty about Infosys’ guidance and commentary is becoming as big an issue as the underperformance of the company itself,” Mumbai-based brokerage IIFL Capital said in a note.

Tata Consultancy reports earnings on Wednesday. Analysts on average said its net profits probably grew to 52.56 billion rupees last quarter, a 46% jump from a year earlier, as its revenues increased 32% to 216.65 billion rupees.  Tata has outperformed its peers, analysts said, because it has been better than others at keeping costs down.

Wipro Ltd. reports on Thursday, and is expected to announce profits of 21.34 billion rupees, a year-on-year growth of 23.4%. Revenue likely grew 22% to 117 billion rupees.


Open Access BPO Fortifies Multilingual Call Center Services with Four More Asian Languages

April 14th, 2014 by Rahul Jain No comments »

Leading outsourced business solutions provider Open Access BPO now offers voice-based customer service in Vietnamese, Thai, Bahasa Malaysia, and Bahasa Indonesia.outsourcing52

The four Asian languages will bolster the outsourcing firm’s multilingual call center unit, which originally offered its services in other Asian tongues namely Chinese, Japanese, Korean, and Tagalog, as well as Western languages including English, French, German, Italian, Portuguese, and Spanish.

As one of the few firms offering a wide range of foreign language services under one roof, Open Access BPO leads the niche of multilingual call centers in the Philippines, where the company operates. The firm’s venture also answers the demand for customer service representatives (CSR) and technical support agents (TSA) who will communicate using the languages spoken by the growing Vietnamese, Thai, Malaysian, and Indonesian markets.

Similar to the delivery method of the initial lineup, the four new voice-based services will be handled by native-speakers to provide customers with the type of genuine cultural affinity that eliminates contextual differences that hinder customers from fully understanding second-language agents.

Open Access BPO provides training for its agents on the culture of the customers they will be attending to. This is in addition to the training for proper call etiquette, articulation, and problem-solving, among other benchmark skills necessary for voice work.

The strategic location of the company’s operational sites also makes Open Access an ideal choice for multilingual call center services. The Philippines is reportedly the most lucrative multilingual outsourcing hub in the Southeast Asian region, as the country is situated at the heart of the Asia-Pacific. Multinational businesses catering to culturally diverse customers have been centralizing operations in the Philippines instead of spreading offices across the continent.


IT captains hail Nilekani & Balakrishnan’s political foray

April 14th, 2014 by Rahul Jain No comments »

As IT poster boys Nandan Nilekani and V Balakrishnan face electoral test next week, captains of their industry have hailed their plunge into the murky waters of politics, saying it will strengthen democracy.outsourcing51

Interestingly, both Balakrishnan and Nilekani, who was the Chairman of Unique Identification Authority of India and the face of UPA government’s flagship ‘Aadhar’ programme, are former Infoscians. It is also their first attempt at entering the lower house of Parliament.

While Nilekani, a co-founder and former CEO of Infosys, is in the poll fray from Bangalore South on Congress ticket. He is pitted against five-time and sitting BJP MP Ananth Kumar and Aam Aadmi Party’s (AAP) Nina Nayak, among others.

Balakrishnan, a former Infosys Board member, is fighting on AAP ticket against BJP’s sitting MP P C Mohan and Congress’ youth wing chief Rizwan Arshad from Bangalore Central.

Polling in both constituencies is scheduled on April 17.

“Excellent, I’m really happy that engineers and others are participating in the initiative to strengthen our democracy,” Infosys Executive Chairman NR Narayana Murthy told PTI.

The co-founder of India’s second largest software services exporter stressed that there is a need to work ethically and honestly with the state and central governments to make public governance strong, robust and enduring.

iGate President and CEO Ashok Vemuri said: “I think especially for India there is a need for competent professionals who have a proven track record to enter into public space.”

Vemuri, who before joining the US-based outsourcing firm last September was Infosys’s head of North America, added that it is not a new trend in any part of the world for successful people to get into public life.

“I actually salute the two of them (Nilekani and Balakrishnan) and that they are willing to translate their professionalism, their competencies, their desires to help people into something as constructive as what they are doing,” he said.


HCL sharpens focus on mobility solutions

April 14th, 2014 by Rahul Jain No comments »

HCL Technologies Ltd , India’s fourth largest information technology (IT) firm, plans to sharpen its focus on mobility solutions to drive its next phase of growth in a bid to earn more revenue from the so-called SMAC (social, mobility, cloud and analytics) technologies.outsourcing50

“These mobile applications will put control in the hands of the consumer,” said Steve Cardell, president of enterprise services and diversified industries at HCL Tech, in a phone interview from the UK.

He said mobility is “one of the key drivers for HCL”, adding that the company expects its global mobile business to grow 40-50% yearly for the next couple of years.
“We can do great work at the back end, but if we can’t develop highly intuitive mobile interfaces, the whole thing falls down. Mobile is…an enabler for the rest of the work we do,” said Cardell.

According to software lobby body Nasscom, companies worldwide are expected to spend about $140 billion on mobility by 2020.

HCL’s mobility innovation lab in London, where the company creates and hosts global mobile solutions, has been particularly focusing on areas such as financial services, retail and telecom.

“We are most focused on financial services, because this is where we see the big demand—mobile apps to get an account, for payments, and for banks to push offerings. Financial services providers roughly account for 40% of the UK economy,” said Cardell.

Cardell said next-generation mobile apps range from utilities that will allow users to control the central heating system in their homes—change and set the temperature and turn lights off or on if the devices are linked with the app when they are out on the road—to telecom solutions such as apps that can link phone bills of users to their contact lists and tell them how much they are spending on each of the contacts.

Retail is another focus area. “A lot of big shops are going online. We have got to make the connect between online stores and actual shops to make it work in our clients’ mind,” said Cardell, adding that HCL Tech’s mobile solution can “help clients buy online and pick up at stores, get vouchers for stores on buying online, or if they go to stores, they can get credit for online account”.

HCL is also partnering companies that develop apps in the heathcare sector. “We have a twofold contract with one of the very large science companies. One is to build a global platform for mobility that will enable mobile apps to be deployed worldwide, and the other is mobile (or app) factory—to build hundred apps a year to go into company specific app store,” said Cardell.

The mobility market, in particular, “is definitely increasing with the advent of cloud, cheaper devices like tabs and the phone itself becoming a powerful device”, said Shree Parthasarathy, senior director, enterprise risk services, at Deloitte in India.

“Most of the IT companies as well as consultancy services are aggressively getting into the mobility space. It can be a game-changer if targeted at the right segment,” he said citing the example of many insurance companies that give their agents mobile devices to provide them with real-time information and increase productivity.
India is the third fastest growing application market in the world, according to a 2013 research report by Edelweiss Securities Ltd. The report added that mobile banking has emerged “as one of the most innovative products in the financial services industry”.

“Therefore, Indian players are expected to build significant scale, in-house or by acquisition, to capture market share. Clients not only need support for growing requirement on mobility-enabled solutions, but also require productivity improvement, transparency in data security, new avenues for revenue streams and expected return on their investments,” the report said.

According to a survey by research firm Offshore Insights, released in February, the top 2,000 firms in the world will spend 15-16% of their IT services/outsourcing budgets on SMAC and India will export $15 billion worth of SMAC software and services in fiscal year 2017.


Vietnam’s FPT Aims to Fill IT Skills Gap

April 14th, 2014 by Rahul Jain No comments »

As businesses across the world seek to reduce technology costs by outsourcing, FPT Corp. Chairman Truong Gia Binh believes his company, and Vietnam, are perfectly placed to meet demand for computer scientists.outsourcing49

Mr. Binh says the company’s earnings from outsourcing have increased 31% annually over the past decade and the company sees room for further growth.

Overseas demand for Vietnam’s IT outsourcing remains robust due to rising costs in India and China. Vietnam’s IT workers are cheaper by two-thirds, Mr. Binh said, based on his company’s rates. Vietnam had a $2.4 billion market for software and content products in 2013, and a young population—70% of Vietnam is aged between 15 and 64, according to the Central Population and Housing Census in 2012.

In addition, Hanoi and Ho Chi Minh City are now ranked in the top 10 emerging-market cities with the most developed Internet infrastructure, so demand for IT and Internet products in the country is strong.

As the biggest IT company listed on the Hochiminh Stock Exchange, FPT, which has 17,420 employees, is determined to expand locally and overseas while forming new alliances with the world’s top tech companies. Mr. Binh spoke with The Wall Street Journal about the market’s potential, earnings and the homegrown Flappy Bird mobile game. Edited excerpts:

WSJ: What is the position of FPT in Vietnam as well as in other markets with more developed IT sectors?

Mr. Binh: FPT, a listed company not owned by the state [FPT is 6% state-owned], is the biggest IT company and the third-largest Internet Service Provider in Vietnam, behind state-owned Vietnam Post & Telecommunications and military-run Viettel Telecom.

As the leading IT company in Vietnam where the total revenue [of FPT] has grown 25% a year over the last decade, while earnings from IT outsourcing activities from overseas markets have soared more than 31% a year over the same period, FPT Corp. is seeing huge room for its growth, especially in the developed markets like Japan and the U.S.

For the first time, FPT Corp.’s software operations and exports hit $100 million last year, of which Japan accounted for 52%, the U.S. 27%, and Asia-Pacific countries 12%.

Vietnam has a 12% market share in [IT outsourcing] in Japan, behind China and above Indian companies, which have a 9% market share there. FPT saw a 32% rise in revenue in Japan last year, with 130 Japanese institutional clients.

The U.S. is currently our fastest-growing market, recording revenue growth of 62% in 2013. We first entered the U.S. in 2000 and now have five offices there. We have established relations with IBM, IBM -0.25%  Microsoft, MSFT -0.38%  SAP, SAP.XE -2.30%  Oracle, ORCL -2.04%  Cisco CSCO -0.84%  and Apple AAPL -0.74% and have over 40 clients, most of them are in the list of Fortune 500.

Our clients in the global market include Deutsche Bank, DBK.XE -1.90%  Boeing, BA -1.27%  DirecTV, Monsanto, MON -1.46%  Citigroup, C -1.19%  Freescale, Hitachi, 6501.TO +0.84%  Panasonic, 6752.TO +0.19%  Toshiba, 6502.TO -0.72%  Fujitsu. 6702.TO -0.17%

WSJ: What challenges is FPT facing and how can it overcome them?

Mr. Binh: Given that Vietnam has 30.6 million Internet users, including more than 84 million broadband subscribers, and 148 million mobile phone subscribers, demand for IT services is growing very fast in recent years.

Vietnam has gained its high reputation for IT development among the emerging markets thanks to its focus on education. The country has 277 universities and colleges with IT training faculties where there are 59,000 students, but we are still facing difficulties in training skilled IT workers, especially when it comes to training in English and other foreign languages such as Japanese and Chinese.

To help resolve this problem, FPT University has expanded its faculties and is now the country’s biggest IT university, with 16,000 students who will be graduating with competency in at least one foreign language. For many students, becoming an IT technician is a career aspiration because they foresee a stable path to success.

The race to be an attractive supplier of IT workers among emerging markets is expected to last for many years ahead, and to compete in this race requires broader connections among Vietnamese companies, so that together with FPT, we can improve quality of manpower in this sector.

WSJ: Last month, the Vietnamese mobile game Flappy Bird went viral across the world. Did this help raise Vietnam’s profile as a tech hub?

Mr. Binh: The popularity of Flappy Bird will certainly create incentives for Vietnamese youth to pursue an IT career as a means to decent success and wealth.

It also shows the world know that Vietnam has talented young individuals, who are capable of innovating and creating new things, rather than that Vietnam only has cheap labor. I hope that Vietnam will become a more attractive tech hub to the international community.


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