Posts Tagged ‘2010’

Govt spending on IT expected to grow by 40%: Infosys

March 10th, 2010

Government IT spending is expected to grow by 40% supported by a 20% growth of the Indian market this year says, leading information technology company, Infosys’ Chief Executive Officer, S Gopalakrishnan. In an exclusive interview with CNBC-TV18, he says that the company is in talks with the government for four to five deals.

Further, he goes on to say that domestic banks are increasing their IT spend significantly. “The banking sector has upped its IT spends by 50% for the year.”

The placement season has seen quite a vibrant start with most of the IIMs placing a majority of their students with attractive packages. Commenting on the company’s hiring scenario, Gopalakrishnan says Infosys will be employing 20,000 freshers from campus for 2010.

IT companies, Gopalakrishnan says, are vulnerable to online hacking frauds. Therefore Infosys is beefing up its online security post Wipro fraud, he adds.

Source:http://www.moneycontrol.com/news/business/govt-spendingit-expected-to-grow-by-40-infosys_445926.html

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Outsourcing Prices Still Headed Down in 2010

March 5th, 2010

Two major trends led to lower prices for outsourced IT services last year–the global economic downturn and the uptick in remote infrastructure management (RIM) adoption.

With the financial picture still far from clear and companies remaining interested in offshoring and remote infrastructure management to save money, outsourcing prices this year should follow a similar–if less dramatic–path downward, according to first quarter IT service price analysis from ProBenchmark, the pricing subsidiary of outsourcing consultancy Alsbridge.

“How long the economy will be like this and how long client companies will continue to more aggressively [offshore] infrastructure remains to be seen,” says Chris Pattacini, ProBenchmarks’s director. “It is clear that RIM will continue to proliferate in the market, continuing that downward price pressure, but not as much as last year.”

Another factor causing outsourcing prices to drop is contract renegotiation, according to ProBenchmark’s Howard Davies. He says clients are responding to tough times by renegotiating with their vendors on price

Source:http://www.networkworld.com/news/2010/030410-outsourcing-prices-still-headed-down.html

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What Budget 2010 has for IT Inc

February 28th, 2010

Has Finance Minister Pranab Mukherjee’s budget 2010 missed Indian IT industry? Yes if one thinks of Indian IT industry’s long- standing demand for STPI scheme extension.

The much-anticipated extension of SEZ benefits for STPI units did not come through (once again) in FM’s budget. In addition, the rise in MAT from 15% to 18% will impact the industry, especially small and medium size software firms.

Small and mid-size outsourcing companies function from STPI units and tax benefits under the STPI scheme are getting phased out in 2010-11.

Most large outsourcing firms have set up in SEZs and will not be impacted significantly. “I am very disappointed. There was no mention of mirroring of SEZ benefits for STPI units,” said Ashank Desai, chairman of Mastek Ltd.

The mirroring of SEZ benefits for STPI units was one of the demands of the software industry. Exports from SEZs are eligible for exemption for a period of 15 years in all — 100% of profits are tax exempt in the first five years, 50% in the next five and 50% in the last five years provided the profits are invested in specified areas. “The top 50 software companies contribute 60-65% of the revenues of the industry and 90% of the profits. When they grow their business, they will grow into SEZs.

Many of their older units have already come out of the tax benefits offered under STPI because they are over 10 years. It is the smaller firms that have set up STPI units in last few years that will be hit though the government will not gain much in terms of tax inflows,” said a Nasscom official.

However, IT companies focussed on the domestic market will gain from the IT mission mode projects announced in the budget. The allocation of Rs 1900 crore for UID project and the announcement of the modernization of national employment exchanges are some moves that would help the IT industry as a whole.

Refunds for IT/BPO companies have also made easier. Over Rs 4,000 crore refunds are pending and just last month there were some changes made to make refunds easier. The budget gives it further filip.

Source:http://www.optoiq.com/index/lasers-for-manufacturing/display/ils-wire-news-display/141843543.html

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IT Outsourcing in 2010: smaller deals, higher volume

February 27th, 2010

Last year the economic downturn caused some organizations to temporarily scale back on IT outsourcing efforts while they tackled more fundamental issues like keeping the company afloat.

This year, IT outsourcing is making a comeback… in Asia.

Dell Services  Chairman Jim Champy predicts the Asian IT outsourcing market will grow much faster in 2010. “IT outsourcing is set to rise in Asia as the region’s companies begin to modernize business processes and technology systems in a build-out that could last decades. We see, as most providers do, the Asian markets growing faster – clearly more than Europe, and certainly faster than the US,” explains Mr. Champy.

Offshore service providers who made significant investments in technology-related matters may have made the right move at the right time. As firms are already taking steps to outsource some information technology functions. One of them is U.S.-based commercial aircraft equipment manufacturer, Spirit AeroSystems , where some of its employees affected by the outsourcing plan will be offered jobs with International Business Machines Corporation  or Hewlett-Packard  –the providers taking over Spirit’s IT work, both of which have operations in Asia. Spirit spokesperson Ken Evans admits to not ruling out additional work that may be sourced out to offshore providers in the future.

A report from KPMG and the Asian-Oceanian Computing Industry forecasts that Asia will account for 26.3% of the total consumption of IT and BPO services in the next 10 years. In the last quarter of 2009, Accenture and Capgemini expanded their presence in Asia particularly in the IT services segment. This proves that clients and partners remain attracted to the abundance of technical skills at a low cost.

KPMG’s forecast may happen in the long-run but for the time being service providers are feeling the recovery at smaller proportions but at a higher volume of job requests. According to IBM and Accenture executives, “IT consultants are probably already feeling it: the start of a rebound in business. But there’s a difference this time. The rebound is coming mostly in smaller deals rather than in gigantic ones… customers are contracting for a higher volume of smaller jobs.”

Small deals comprise a significant fraction of IBM’s and Accenture’s total revenue stream. So it no longer came as a surprise when Accenture acquired RiskControl, a privately held IT consulting company. The acquisition is expected to improve Accenture’s set of risk management services as it tries to gain a strong foothold in the IT offshoring market.

Interestingly, technology vendors acquired technology consulting firms at a quick pace in 2009. Others who made similar acquisitions were Affiliated Computer Services or ACS , now a Xerox  company, and Perot Systems I guess they may all be getting ready to grab a chunk of the incoming deals.

Source:http://seekingalpha.com/article/190928-it-outsourcing-in-2010-smaller-deals-higher-volume

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Gartner releases 2010 end user predictions

February 26th, 2010

A new set of predictions by Gartner Inc. reports that by 2012, 20 per cent of businesses will not own any IT assets, neither end user nor data centre.

As organizations increasingly dabble in client virtualization, some are realizing that they don’t even need to own PCs if it doesn’t really matter on which machine users are working, said Leslie Fiering, vice-president with Gartner, based in Pescadero, Calif. “In fact, for some small to mid-sized business, having your own PC is a requirement to show up for work,” said Fiering.

Now that client virtualization takes care of security issues like how corporate data is isolated and protected, Fiering said there is now a growing desire to get help with the “non-strategic burdens of PC ownership.”

“We’re not completely there, but we’re certainly getting there.

There’s also a big move among infrastructure service providers to build server farms that offer the security and manageability that customers demand, allowing large organizations to move their IT infrastructures offsite or even off their books, said Fiering.

The role of the value-added reseller (VAR) will change, said Fiering, as they offer infrastructure services initially to smaller companies out of their own data centres or those of cloud providers. These VARs, she said, may even own and offer PCs as part of the infrastructure service.

Gartner also predicts that by 2012, India-centric IT service vendors will make up 20 per cent of the leading cloud aggregators in the market because they will use transparency to woo Western customers. The research and development efforts of these Indian vendors will also speed up progress in cloud offerings by creating competition in the market, and eventually higher-quality offerings, the report said.

Gartner predicts that by 2014, carbon remediation costs will form part of most IT business cases as a means of measuring savings in the face of increasing threat of penalties for excess carbon emissions. “These penalties could easily range between $10 and $50 per ton of CO2 emitted,” the report said.

By 2012, Gartner predicts 60 per cent of a new PC’s total life greenhouse gas emissions will have happened before the end user even turns on the machine. For that reason, Gartner foresees manufacturers eventually being pressured to make modular, upgradable machines that extend PC life rather than replacing them.

Gartner predicts that by 2014, more than three billion adults will be able to conduct transactions via the Web on their mobile devices. This will drastically alter the world’s trading economy as we know it, said Gartner. “For mobile operators, Internet companies and financial institutions, it will open vast new markets for the provisioning of transactional and funds transfer capabilities,” the report said.

By 2013, Gartner predicts mobile phones will overtake PCs as the most common Web access device worldwide. Already in 2012, Web-capable PCs number 1.62 billion units and smart phones number 1.69 billion, Gartner estimates. “This shift means that many Web sites will need to be reformatted or rebuilt.

Predictions for 2010 by Toronto-based IDC Canada Ltd. also foresees a continually growing smart phone market in Canada. Vito Mabrucco, senior vice-president of IDC Canada’s worldwide consulting practice, expects a “rising demand for mobility and portability” in the personal device market and that vendors will respond to IT managers’ need for management tools for increasingly complex mobile devices.

Source:http://www.itworldcanada.com/news/gartner-releases-2010-end-user-predictions/140082-pg1

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Intetics ranked on the 2010 global outsourcing 100 list

February 23rd, 2010

Intetics Co., a global IT services company, is glad to announce its inclusion in The 2010 Global Outsourcing 100 list compiled by the International Association of Outsourcing Professionals (IAOP). This ranking recognizes the world’s best outsourcing service providers and advisors and is based on the information given by each company on its application in combination with unbiased research and customer references.

Judging was done by an independent panel of industry experts. The evaluation process was based on four key criteria: 1) size and growth; 2) customer experience; 3) depth and breadth of competencies; and 4) management capabilities. Final rankings will be released in a special advertising supplement in FORTUNE® magazine on May 3.

The 2010 Global Outsourcing 100 list includes companies from around the world that provide the full spectrum of outsourcing services from information technology and business process outsourcing to facility services, asset management, manufacturing and logistics. These companies are today’s business leaders.

“As the economy recovers, partnering with the world’s best outsourcing providers and advisors will be more important than ever,” said IAOP Chairman Michael Corbett and chair of the judges’ panel. “The Global Outsourcing 100 helps companies easily identify those partners that will help them emerge as leaders.”

“We are very honored with this recognition,” commented Boris Kontsevoi, President of Intetics. “It is the third time we get ranked with the best of the best. It acknowledges the value we have created in the IT outsourcing marketplace and the fact that we continue to excel even during the current global economic challenge.”

Source:http://www.i-newswire.com/intetics-ranked-on-the-2010-global/23492

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Corbus gets listed in ‘The 2010 Global Outsourcing 100’ list

February 15th, 2010

Corbus, global leaders in IT and Procurement Outsourcing,are proud to announce that we have been listed in The 2010 Global Outsourcing 100 list, which recognizes the world’s best outsourcing service providers and advisors. These rankings are based on the applications received and evaluated by an independent judge’s panel.

The 2010 Global Outsourcing 100 list is an essential reference for companies when seeking new relationships and expanding relationships with the best companies in the industry. The list includes companies from around the world that provide full spectrum of outsourcing services, not just information technology and business process outsourcing, but also facility services, real estate and capital asset management, manufacturing and logistics. They include not only today’s leaders, but tomorrow’s rising stars as well.

“As the economy recovers, partnering with the world’s best outsourcing providers and advisors will be more important than ever”, said IAOP Chairman Michael Corbett. “Getting named in The 2010 Global Outsourcing 100 list is a great recognition, particularly given the strong competition, and the companies listed here should be proud of achieving excellence in their field”, he further added.

Commenting on the listing, Sanjay Lakhanpal, COO, Corbus (India) Pvt. Ltd., said, “This achievement is a significant milestone for Corbus and is a recognition of our strong capabilities in Outsourcing services. Corbus has again proved itself as a leader in outsourcing services and aims to create more benchmarks”.

Corbus was also listed in The Global Outsourcing List in the year 2009.

Source:http://www.prlog.org/10532546-corbus-gets-listed-in-the-2010-global-outsourcing-100-list.html

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TEXT – Fitch: Indian IT Services’ outlook stable in 2010

February 12th, 2010

Fitch Ratings says that the outlook for Indian information technology (IT) services sector is stable for 2010, reflecting a gradual improvement in worldwide demand beginning in H209. Concerns for 2010 include currency volatility, imminent salary hikes for employees, US regulatory risks, and the pace of demand recovery.

Fitch projects a gradually improving quarterly revenue growth through 2010 for large players like TCS, Infosys and Wipro as an improving global economy leads to a gradual recovery in client demand for discretionary expenditure, and longer-term transformational engagements (that were postponed since 2009) in lieu of cost-reduction projects with near-term paybacks. IT services revenue growth will also benefit from growth opportunities relating to healthcare, telecom and internet security, along with a revival in demand of the banking, financial services and insurance (BFSI) sector. The BFSI sector is the second-largest purchaser of IT services worldwide behind the government market.

The recently announced third quarter results for the financial year ending 2010 (Q3FY10) of IT services companies illustrate continued robust performance. Better capacity utilisation, hiring cutbacks and pay freeze, better negotiations with customers on pricing and increased off-shoring have resulted in better-than-expected margins for most of the IT companies. However, the long-overdue wage hike could put pressure on margins.

The Indian IT sector has consistently generated positive free cash flow (FCF), resulting in significant cash balances of more than 20% of total assets for the large IT companies – enabling them to weather the slowdown better than most other industries. Consequently, most IT service companies continue to be debt-free or have low leverage, and have strong credit-protection measures. Cash flow generation continues to be adequate to fund working capital and, in most cases, capex requirements as well.

Fitch expects acquisition activity to continue in 2010, as companies are trying to utilise the excess cash to diversify service line mix, expand geographically, and/or add capabilities in targeted vertical markets. In certain cases, these acquisitions could be debt-funded, potentially pressuring credit profiles.

Reflecting the geographical concentration of revenues, Indian IT services companies book most of their revenues in US dollars, while service delivery costs are in Indian rupees. As the Indian rupee has appreciated against the dollar since April 2009, many companies were caught off-guard as their hedge position proved inadequate. Most of the bigger IT players, with the exception of Wipro, do not seem to have any elaborate policy for hedging currency fluctuations, which could be one of the key concerns for the sector.

IT outsourcing revenues from the US could be exposed to regulatory risk given the current pressures of unemployment. The US government has vaguely outlined plans to end tax breaks for companies outsourcing work to other countries. However, Fitch has not so far seen any significant cutbacks in outsourcing by US companies attributable to tax concerns.

Source:http://in.reuters.com/article/businessNews/idINIndia-46092820100211

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RT Outsourcing Services organizes ‘RT Aagman 2010’

February 11th, 2010

RT Outsourcing Services Limited organized ‘RT Aagman 2010’, an annual cultural event of the organization to welcome the New Year and create bond and rejoice the success of the organization as “One RT Family”. RT Aagman is indicative of diverse cultural and national integration of India displayed in the form of cultural performances by the employees participating from different parts of the country.

Lighting the auspicious lamp, Vinnie Mehta, Executive Director MAIT & Chief Guest of the evening, said, “This is thoughtful of RT Outsourcing Services to contribute to the cause of integrating diverse cultures of our country by bringing their employees and customers together on the eve of our Republic day year on year. At a time, when the employees are feeling huge pressures to meet customer demands to deliver cost effective solutions, it is a great site to see the innovative way of stress bursting of employees as well as create a great motivation platform.”

Shammi Moza, MD-RT Outsourcing Services Limited, said, “RT Outsourcing is an after sales support services company with head count of more than 4,500 across the country. Apart from being bread earners for their family and contributor to the organizational growth, they are also responsible for the health of the society and country. Therefore, we endeavor to instill high-values within them to be guardians of the social integration apart from being only RTian. Towards achieving this, we have created this platform – ‘RT Aagman’ under which, the participants have the opportunity to extend their interpersonal relationship and enhance camaraderie.”

RT Aagman is an annual event organized on the eve of Republic day for the last eight years to show national integration. RT Aagman 2010 moving on the same lines opened with the enchantment of RT theme song and followed by regional dance performance from the RTians of Mumbai, Kolkatta, Punjab and Bangalore.

Source:http://www.expresscomputeronline.com/20100215/news04.shtml

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Ukrainian software outsourcing company acceptic to participate in CeBIT 2010

February 11th, 2010

Acceptic Ltd, a Ukrainian software and Web application development company, is to take part in the world leading ICT forum CeBIT 2010 (Hanover, Germany, 2-6 March 2010).

Dmitriy Kharchenko, CEO of Acceptic Ltd: “CeBIT is recognized as a prime place for introducing new IT solutions for home and business. Our company is planning to present our latest experience in building high-performance software and Web-based applications.”

In particular, Acceptic will demonstrate its capabilities in custom Web development on the basis of PHP/AJAX technologies, social networking websites and Facebook applications programming, software for iPhone and Blackberry, cross-platform and low-level systems development (network solutions, data processing, audio-video streaming, firmware).

Acceptic Ltd belongs to a new generation of East European IT outsourcing companies. It is characterized by strong emphasis on the best IT practices, staff educated in reputed Western and local universities, deep understanding of the US and EU customers.

Speaking about Acceptic, clients often accentuate high grade of its services. Dmitriy Kharchenko continues: “We are especially pleased that the European program for small companies from new democracy countries has appreciated our striving to provide best-of-breed software development services and kindly supported our presence at CeBIT 2010.”

CeBIT is a platform where business meets business for mutual benefits. A preliminary schedule of Acceptic meetings includes talks with a number of leading European technological companies and software houses. Dmitriy Kharchenko: “We build relations with our partners and customers on the principles of Reliability, Responsibility, and Flexibility. It is CeBIT expo that definitely shows how fast ICT technologies change. But the value of strong business relations is unchangeable.”

The Acceptic booth at CeBIT 2010 is located in Hall 2, Stand D28. Would you like to organize a meeting, please contact Ms Valerie Rudchenko, PR Manager, at vrudchenko@acceptic.com or +380 67 949 2046 (cell phone).

Source:http://www.i-newswire.com/ukrainian-software-outsourcing/21776

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IT firms plan new strategies for 2010

February 11th, 2010

Coming out of the shadow of a global slowdown, Indian information technology service providers are preparing themselves for the road ahead by reviewing strategies of the past years and taking note of recent advancements.

India’s  second largest IT company, Infosys Technologies, for instance, has narrowed on the new areas to drive its growth.

Emerging markets is clearly one. It has identified seven themes that include technologies like cloud computing; smart organisations that drive efficiency by using collaboration; specific industry verticals like health care and banking; and sustainability.

“We have been working on some of these aspects over the last two years and we are seeing better clarity now. These are large teams in which we have invested large amounts,” Kris Gopalakrishnan, Chief Executive Officer, Infosys, told Business Standard at the Nasscom Leadership Forum in Mumbai  on Thursday.

Despite this, he remains cautious. “While we are watchful, I feel the worst is behind us. As an industry, our model is established today. Our market shares are good. Investment in technology will continue to grow globally by 4–5 per cent. From an Infosys point of view, our endeavour has been to be part of that growth and match the industry growth, and we will continue to drive that,” he added.

The industry has begun investing heavily in manpower development, with an average training period of three to four months for fresh recruits and additional training over the employee cycle.

Companies are also set to hire again in 2010. Direct employment by the country’s IT industry is expected to be 2.3 million by March 31, with 90,000 jobs added during the current financial year.

But, they also feel just adding to headcount is no longer enough. Growing this way (termed linear) could pose formidable challenges over the next few years.

Hence, HCL , Tata Consultancy Services , IBM, Infosys, Satyam , Wipro , Genpact, and NIIT  are among those who had implemented a host of non-linear initiatives like the reuse of assets and codes, the creation of templates and intellectual property and the use of platform BPOs.

The concept has been around for over a year, and the platform model is also known as software as a service for BPO.

These initiatives are paying dividends by increasing companies’ operating margins per employee, while simultaneously reducing capital expenditure for their clients, according to analysts.

Platform BPO, for instance, involves a bundling of technology, consulting and BPO, and helps in offering models which can be replicated, with some customisation for new customers instead of reinventing the wheel. Around 40 per cent of all IT services are estimated to come as templates. This helps in saving costs.

Others like Raman Roy, CMD of Quatrro, are going after the small and medium business sector to drive business.

“The company has around 4,000 SMEs as clients and expects a 30 per cent increase in business volume this year,” he said. And, that Quatrro can cut through the outsourcing noise with a large base of SMEs as its clients and by selectively focusing on industries.

Others are diversifying their portfolios. Realising that the US financial sector was slowing, which was nearly 80 per cent of Headstrong’s business, Arjun Malhotra, Chairman & CEO, had to take some tough decisions.

“We had a huge bench (staffers with no work) due to our banking clients pulling out last year and that just led to a steep rise in labour costs. We had to cut staff due to clients who had lost money and no longer needed us,” he said. The company is now looking to widen the client base beyond the top 20 banks it dealt with earlier.

The good news, meanwhile, is that with business picking up, bigger deals are back, too. Salil Parekh, CEO (financial services), Capgemini, said it was beginning to look at winning some large client deals.

Source:http://business.rediff.com/report/2010/feb/11/tech-it-firms-plan-new-strategies-for-2010.htm

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Research and markets: benelux IT Outsourcing 2010: performance & outlook for large benelux companies

February 10th, 2010

his report maps out large Benelux companies’ outsourcing plans, priorities and success. This entails looking at such areas as how the spending on outsourcing in relation to total IT spending is expected to change in 2010, what the most important outsourcing goals currently are and how well these goals have been reached in the past.

Benelux IT Outsourcing 2010 is designed to:

Show the companies outsourcing plans.
Give an overview of how common outsourcing is in the Benelux countries.
Provide information on the current spending on outsourcing and how this is expected to change.
Examine how Benelux companies rank different types of outsourcing objectives and how successful they have been in reaching them.
Give information on the expectations of changes in outsourcing prices among the companies.
Report on Benelux companies current use of offshore outsourcing and plans for the future.
Present information on the companies motives for engaging in offshore outsourcing and their reasons not to.
Show the success rate of offshore outsourcing among Nordic companies.
Enable a better understanding of how Benelux companies measure the performance of outsourcing vendors and how measuring impacts success

Who should buy this report?

Benelux IT Outsourcing 2010 – Performance & Outlook is written based on mainly the needs and requirements of the IT management of large Benelux companies.

The target group of the report is primarily:

CIO/IT managers
Outsourcing managers
CFOs
Controllers
IT strategists
Consultants
CEOs

The report will however also be interesting for vendors of IT products and services in order to better understand their customers.

Key Topics Covered:

1 Introduction

2 IT priorities

3 Outsourcing in the Benelux

4 Success with and importance of outsourcing objectives

5 Outsourcing vendors

6 Outsourcing prices

7 Measuring outsourcing performance

8 Methods used for measuring outsourcing performance

9 Offshore outsourcing

10 Conclusions

Source:http://www.businesswire.com/portal/site/home/permalink/?ndmViewId=news_view&newsId=20100209006096&newsLang=en

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IT outsourcing industry poised for change in 2010

February 4th, 2010

The outsourcing industry will be shaped by a number of nascent IT trends, technology management magazine Executive Brief said recently.

Open-source software development will become more popular this year, Executive Brief predicts. Even Microsoft will be getting into the game: The software giant is opening the development of its .Net Micro Framework 4.0 to the general public and has released development guidelines for third parties.

Social networking sites like Facebook will see increased uptake in office settings, as well. Peer-to-peer collaboration can benefit workers at companies of all sizes, Executive Brief suggests, and it can cut costs by replacing “face-to-face meetings with virtual meetings and peer reviews.”

Another trend to watch this year is the rise of cloud computing. Like social networking, it saves money for tech-dependent enterprises. Computing in the cloud also increases employees’ flexibility, enabling work-from-anywhere schemes.

So-called “near-shoring” will become more prevalent this year, Executive Brief expects. European firms may choose to outsource to Eastern Europe over Asia, as the region boasts “a cultural affinity to continental Europe … and more convenient travel.” According to oDesk’s quality rankings, Latvia and Serbia are tied with Hong Kong as the highest-rated service providers.

Source:http://job-news.odesk.com/outsourcing-trends/it-outsourcing-industry-poised-for-change-in-2010/

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Demand for IT Outsourcing jumps

February 4th, 2010

The TPI Index reveals a surge in demand for IT Outsourcing services across Europe towards the end of 2009.

The IT Outsourcing sector in Europe, Middle East, and Africa (EMEA) experienced a strong recovery in the final few months of last year, with continued signs of cautious optimism set for 2010, according to Duncan Aitchison, TPI president and partner.

TPI, the world’s largest outsourcing advisory firm, this week published its quarterly report on the sector.

The 4Q09 EMEA TPI Index, which tracks commercial outsourcing contracts valued at €20 million or more, showed Total Contract Value (TCV) in the region hit €12.4 billion in the last three months of the year, an increase of 135% compared with the previous quarter and 61% year-on-year.

EMEA’s strong performance in the quarter drove the global market and contrasted sharply with a modest sequential improvement in the Americas and a decline in Asia Pacific. Fourth-quarter TCV in the region was just shy of the level achieved in the second quarter of 2008, the last quarter before the downturn in the sourcing market began, and mega-deal TCV reached €4.7 billion, the highest level in six quarters in EMEA.

However, as in other regions of the world, the strong quarterly performance was not enough to offset the effects of the global recession and the pause in outsourcing decision-making on full-year results. EMEA’s €29.3 billion of TCV for 2009 represented a 21% year-over-year decline and was the lowest annual total for the region since 2006. In the United Kingdom – the world’s second most mature outsourcing market after the United States – full-year TCV fell by half from its 2008 level.

“There was a strong recovery for IT Outsourcing demand in the fourth quarter of 2009 after a slow start to the year – this increase was primarily driven by two mega-deals signed towards the end of the year,” Aitchison explained to PublicTechnology.net. “Due to the economic climate, many businesses have been reluctant to embark on mega-deal partnerships, however recent activity indicates a growth of confidence in decision making within large corporations in Europe. As the broader economic picture begins to stabilise we are beginning to see larger businesses launching more strategic initiatives.

Looking to the year ahead, Aitchison commented that, “Heading into 2010, the mood is one of cautious optimism for IT Outsourcing demand. Over the next 12 months we expect to see a steady increase in IT Outsourcing demand, however there are still delays in decision making and business confidence remains fragile.”

“In terms of business attitudes, this year we expect many organisations to continue to place a heavy focus on reducing costs and capital expenditure. There has also been an increased interest in rationalising vendor relationships and applications. The potential impact of ‘cloud’ and the associated increase in the number of pilot initiatives in the market services arena is also climbing up the CIO sourcing agenda.”

“TPI’s research reinforces the NOA’s 2010 outsourcing predictions,” said Martyn Hart, chairman of the National Outsourcing Association. “While outsourcing was still seen as a viable cost cutting tool most budgetary pressure was put on suppliers in existing outsourcing relationships. Business leaders were loath to instigate new relationships with the often high upfront costs and governance investment that come with new outsourcing deals. This resulted in the slump in outsourcing mega-deals last year.”

In contrast to Aitchison, Hart believes 2010 to be a mixed bag for the sector. “2010 looks set to be a game of two halves,” he said. “On one hand we see optimism rising in the private sector with companies using outsourcing to seize growth opportunities and re-skill with minimal risk. Many of those deals held-off by prudent procurers will also finally be implemented. On the other hand, however, we may see what amounts to a ‘public sector recession’ wreaking havoc on those people and organizations in charge of public service delivery.”

“The Tories threaten ‘the end of big IT projects,’ while both them and Labour are likely to cut spending severely never mind who ends-up in power. Outsourcing and offshoring can and will be used positively in both sectors so we expect sizeable industry growth across the board.”

Source: http://www.publictechnology.net/modules.php?op=modload&name=News&file=article&sid=22513

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Consulting, Security Dominate IT job opportunities for 2010

February 2nd, 2010

The latest BriefingsDirect Analyst Insights Edition, Volume 48, centers on the IT job landscape for 2010. We interview David Foote, CEO and chief research officer, as well as co-founder, at Foote Partners LLC of Vero Beach, Fla.

David closely tracks the hiring and human resources trends across the IT landscape. He’ll share his findings of where the recession has taken IT hiring and where the recovery will shape up. We’ll also look at what skills are going to be in demand and which ones are not. David will help those in IT, or those seeking to enter IT, identify where the new job opportunities lie.

This periodic discussion and dissection of IT infrastructure related news and events, with a panel of industry analysts and guests, comes to you with the help of our charter sponsor, Active Endpoints, maker of the ActiveVOS business process management system, and through the support of TIBCO Software. I’m your host and moderator Dana Gardner, principal analyst at Interarbor Solutions.

Here are some excerpts:
CIO, CTO & Developer Resources

I co-founded this company with a former senior partner at McKinsey. We developed a number of products and took them out in 1997. We not only have that big IT executive and trends focus as analysts, but also very much a business focus.

We’ve also populated this company with people from the HR industry, because one of the products we are best known for is the tracking of pay and demand for IT salaries and skills.

We have a proprietary database — which I’ll be drawing from today — of about 2,000 companies in the U.S. and Canada. It covers about 95,000 IT workers. We use this base to monitor trends and to collect information about compensation and attitudes and what executives are thinking about as they manage IT departments.

For many years, IT people were basically people with deep technical skills in a lot of areas of infrastructure, systems, network, and communications. Then, the Internet happened.

All of a sudden, huge chunks of the budget in IT moved into lines of business. That opened the door for a lot of IT talent that wasn’t simply defined as technical, but also customer facing and with knowledge of the business, the industry, and solutions. We’ve been seeing a maturation of that all along.

What’s happened in the last three years is that, when we talk about workforce issues and trends, the currency in IT is much more skills versus jobs, and part of what’s inched that along has been outsourcing.

If you need to get something done, you can certainly purchase that and hire people full-time or you can rent it by going anywhere in the world, Vietnam, Southeast Asia, India, or many other places. Essentially, you are just purchasing a market basket of skills. Or, these days, you can give it over to somebody, and by that I mean managed services, which is the new form of what has been traditionally called outsourcing.

It’s not so much about hiring, but about how we determine what skills we need, how we find those, and how we execute. What’s really happened in two or three years is that the speed at which decisions are made and then implemented has gotten to the point where you have to make decisions in a matter of days and weeks, and not months.

Resisting the temptation

There have been some interesting behaviors during this recession that I haven’t seen in prior recessions. That lead me to believe that people have really resisted the temptation to reduce cost at the expense of what the organization will look like in 2011 or 2012, when we are past this recession and are back into business as usual.

People have learned something. That’s been a big difference in the last three years. … Unemployment in IT is usually half of what it is in the general job market, if you look at Bureau of Labor Statistics (BLS) numbers. I can tell you right now that jobs, in terms of unemployment in IT, have really stabilized.

In the last three months [of 2009] there was a net gain of 11,200 jobs in these five [IT] categories. If you look at the previous eight months, prior to September, there was a loss of 31,000 jobs.

Gain additional up-to-date data and analysis from Foote Partners on the IT jobs market.

So going into 2010, the services industry will absolutely be looking for talent. There’s going to be probably a greater need for consultants, and companies looking for help in a lot of the execution. That’s because there are still a lot of hiring restrictions out there right now. Companies simply cannot go to the market to find bodies, even if they wanted to.

Companies are still very nervous about hiring, or to put it this way, investing in full-time talent, when the overhead on a full-time worker is usually 80-100 percent of their salaries. If they can find that talent somewhere else, they are going to hire it.

There are certain areas, for example, like security, where there is a tendency to not want to hire talent outside, because this is too important to a company. There are certain legacy skills that are important, but in terms of things like security, a lot of the managed services that have been purchased in 2009 were small- to medium-sized companies that simply don’t have big IT staffs.

If you have 5,000, 6,000, or 7,000 people working in IT, you’re probably going to do a lot of your own security, but small and medium size have not, and that’s an extremely hot area right now to be working in.

We track the value of skills and premium pay for skills, and the only segment of IT that has actually gained value, since the recession started in 2007, is security, and it has been progressive. We haven’t seen a downturn in its value in one quarter.

High demand for security certification

Since 2007, when this recession started, overall the market value of security certs is up 3 percent. But if you look at all 200 certified skills that we track in this survey that we do of 406 skills, overall skills have dropped about 6.5 percent in value, but security certifications are up 2.9.

It is a tremendous place to be right now. We’ve asked people exactly what skills they’re hiring, and they have given us this list: forensics, identity and access management, intrusion detection and prevention systems, disk file-level encryption solutions, including removable media, data leakage prevention, biometrics, web content filters, VoIP security, some application security, particularly in small to medium sized companies (SMBs), and governance, compliance, and audit, of course.

The public sector has been on a real tear. As you do, we get a lot of privileged information. One of the things that we have heard from a number of sources, I can’t tell you the reason why, is that a lot of recruiting is happening in the private sector right now with the National Security Agency and Homeland Security — in-the-trenches people.

I think there was a feeling that there weren’t enough real deep technical, in-the-trenches kind of talent, in security. There were a lot of policy people, but not enough actual talent. Because of the Cyber Security Initiative, particularly under the current administration, there has been a lot of hiring.

Managed services looks like one of the hottest areas right now, especially in networking and communication: Metro Ethernet, VPNs, IP voice, and wireless security. And if you look at the wireless security market right now, it’s a $9 billion market in Europe. It’s a $5.7 billion market in Asia-Pacific. But in North America it’s between $4 and 5 billion.

There’s a lot of activity in wireless security. We have to go right down into every one of these segments. I could give you an idea of where the growth is spurting right now. North America is not leading a lot of this. Other parts of the world are leading this, which gives our companies opportunities to play in those markets as well.

For many years, as you know, Dana, it was everybody taking on America, but now America is taking on the rest of the world. They’re looking at opportunities abroad, and that’s had a bigger impact on labor as well. If you’re building products and forming alliances and partnerships with companies abroad, you’re using their talent and you’re using your talent in their countries. There is this global labor arbitrage, global workforce, that companies have right now, and not just the North American workforce.

Source:http://soa.sys-con.com/node/1265970

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Professional SEO Outsourcing Company India helps cut cost through Permission Marketing

January 27th, 2010

Traditional Marketing – advertising, telemarketing, email campaigns, pop-up ads and mailers – is interruption marketing, where you the attention of the prospect to get your message across, and it is unsolicited. Permission marketing is about engaging the consumer in your marketing campaign by seeking permission to send your communication or get her attention. But the first step in Permission marketing is an interruption of some kind. Here is where Pay Per Click Advertising is a perfect fit.

The market for IT outsourcing is expected to rebound to a small extent in 2010. Worldwide adoption of outsourcing is also expected to rise from 2010 onwards driven by the focus on cost reduction, keeping in mind the current recessionary environment. Environmental factors such as climate change, global warming, social responsibilities, and compliance issues are all adding up to increase pressure on margins; which can be mitigated by increasing outsourcing.

India will remain the preferred destination for outsourcing IT Services, including search engine optimization (SEO) and e-commerce website development.

The current recessionary economic outlook will increase pressure on marketing to deliver ROI and decrease promotion budget. The major component of promotional budget in companies continues to be traditional advertising, despite proven efficacy of internet marketing.

Traditional Marketing – advertising, telemarketing, email campaigns, pop-up ads and mailers – is interruption marketing. The marketer is seeking attention to his message by interrupting the attention of the prospect. The consumer did not ask you to send the mailer or call her in the middle of her busy schedule. This naturally leads to wasteful expenditure of promotion budget.

Permission marketing is about engaging the consumer in your marketing campaign by seeking permission to send your communication or get her attention. You can get permission by offering some form of reward – maybe a free SEO report, or valuable information related to her profession or even a free lunch or discount coupon.

But the first step in Permission marketing is an interruption of some kind. You need to get the attention of the consumer by some form of advertising. There after you seek permission to send the next communication, until she chooses to opt out.

Here is where Pay Per Click Advertising is a perfect fit. PPC is a form of internet advertising where the consumer is taken to your website only when she clicks on the ad. To get her attention and interest in clicking, you can offer a reward such as free SEO evaluation report of her website or free sample of your product in the text of PPC Ad. Once she reaches your website, you can coax her to give her email address and agree to receive communication from you, in exchange for the free offer. Once you have engaged her interest, you can offer to call her to explain how your product works or in case of of an SEO Agency, how your SEO services will bring her site to first page of search results and thereby multiply organic search traffic.

Sending email costs nothing and with email campaign management software, you can deliver personalized email to thousands in your prospect database. You can flag each prospect as she goes through your sales funnel at various stages of your campaign from suspect stage to a customer.

Sending email to prospects who have signed up for your marketing program is many times more effective than sending spam mail to people who do not know your company.

At each stage of campaign, the prospect can be coaxed to re-visit your website, maybe to download a e-coupon from her online account which she created on her first visit. When she visits the website, she may look at your other products. In alignment with your campaign, your website should be interactive. If it can be personalized by each user, with features or products based on user’s interest, user will be motivated to re-visit your website.

Website traffic is one of the parameters considered by search engine algorithms in ranking sites in search results. This way, your PPC campaign feeds into your SEO campaign.

The cost of running such a campaign over long term on TV or print advertisement is prohibitive considering the clutter and low attention span of consumers. But when they receive an email from a company they know, their interest in aroused.

The cost of a permission campaign per consumer outlined above would be cost of pay per click on the PPC Ad plus cost of freebees. The customer acquisition cost would be much less than traditional junk mailer campaign or TV ad campaign, since the cost of reaching the prospect at subsequent stages through an email campaign is zero.

The world wide web has flattened the world, not only with respect to geography but also with respect to size. On the web, size does not matter. No matter how small the size of your business, you can be as effective as your biggest competitor.

Source : http://www.pr-inside.com/professional-seo-outsourcing-company-india-r1689277.htm

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IT predictions for 2010 and beyond

January 13th, 2010

Gartner has highlighted the key predictions that herald long-term changes in approach for IT organisations and the people they serve for 2010 and beyond. Gartner’s top predictions for 2010 showcase the trends and events that will change the nature of business today and beyond.

Gartner analysts said last year’s themes of shifting ownership and revenue flows continue, becoming more pronounced and more sharply focused. As the macro-economic environment adjusts to a new balance between supply, consumer demand and regulation, the focus of this year’s top predictions has expanded to encompass shifts in the way that users interact with IT.

“As organisations make plans to navigate the economic recovery and prepare for the return to growth, our predictions for 2010 focus on the impact of critical changes in the balance of control and power in IT,” said Brian Gammage, vice president and research fellow at Gartner. “With greater financial and regulatory oversight for all IT investment decisions, few organizations will be unaffected.”

“For many organisations, the economic and budgetary challenges of 2009 drove important changes in the general governance of IT investment decisions, accelerating the trend toward greater accountability and transparency,” said Daryl Plummer, managing vice president and chief Gartner fellow.

“With a strong emphasis on business-case justifications, chief financial officers (CFOs) assumed a more active role. Although most organisations enter 2010 preparing for a return to growth, this financial oversight is unlikely to be lifted anytime soon. For IT leaders, greater fluency in the language of business has become a requirement.”

By 2012, 20 per cent of businesses will own no IT assets. Several interrelated trends are driving the movement toward decreased IT hardware assets, such as virtualisation, cloud-enabled services, and employees running personal desktops and notebook systems on corporate networks.

The need for computing hardware, either in a data centre or on an employee’s desk, will not go away. However, if the ownership of hardware shifts to third parties, then there will be major shifts throughout every facet of the IT hardware industry. For example, enterprise IT budgets will either be shrunk or reallocated to more-strategic projects; enterprise IT staff will either be reduced or re-skilled to meet new requirements, and/or hardware distribution will have to change radically to meet the requirements of the new IT hardware buying points.

By 2012, India-centric IT services companies will represent 20 per cent of the leading cloud aggregators in the market (through cloud service offerings). Gartner is seeing India-centric IT services companies leveraging established market positions and levels of trust to explore nonlinear revenue growth models (which are not directly correlated to labour-based growth) and working on interesting research and development (R&D) efforts, especially in the area of cloud computing. The collective work from India-centric vendors represents an important segment of the market’s cloud aggregators, which will offer cloud-enabled outsourcing options (also known as cloud services).

By 2012, Facebook will become the hub for social network integration and web socialisation. Through Facebook Connect and other similar mechanisms, Facebook will support and take a leading role in developing the distributed, interoperable social web. As Facebook continues to grow and outnumber other social networks, this interoperability will become critical to the success and survival of other social networks, communication channels and media sites.

Other social networks (including Twitter) will continue to develop, seeking further adoption and specialisations with communication or content areas, but Facebook will represent a common denominator for all of them.

By 2014, most IT business cases will include carbon remediation costs. Today, server vitalisation and desktop power management demonstrate substantial savings in energy costs, and those savings can help justify projects. Incorporating carbon costs into business cases provides a further measure of savings, and prepares the organisation for increased scrutiny of its carbon impact.

Economic and political pressure to demonstrate responsibility for carbon dioxide emissions will force more businesses to quantify carbon costs in business cases. Vendors will have to provide carbon life cycle statistics for their products or face market share erosion. Incorporating carbon costs in business cases will only slightly accelerate replacement cycles. A reasonable estimate for the cost of carbon in typical IT operations is an incremental one or two percentage points of overall costs. Therefore, carbon accounting will more likely shift market share than market size.

In 2012, 60 per cent of a new PC’s total life greenhouse gas emissions will have occurred before the user first turns the machine on. Progress toward reducing the power needed to build a PC has been slow. Over the course of its entire lifetime, a typical PC consumes ten times its own weight in fossil fuels, but around 80 per cent of a PC’s total energy usage still happens during production and transportation.

Greater awareness among buyers and those that influence buying, greater pressure from eco-labels, increasing cost pressures and social pressure have awoken the IT industry to the problem of greenhouse gas emissions. Requests for proposal (RFPs) now frequently look for environment-related criteria of both product and vendor. Environmental awareness and legislative tightening will increase recognition of production as well as usage-related carbon dioxide emissions. Technology providers should expect that they will be required to provide carbon dioxide emission data to a growing number of customers.

Internet marketing will be regulated by 2015, controlling more than $250 billion in internet marketing spending worldwide. Despite international efforts to eliminate “spam,” marketing “clutter” is abundant in every marketing channel. Pressure for greater accountability means the backlash from annoyed consumers will eventually drive legislation to regulate Internet marketing. Companies that focus primarily on the Internet for marketing purposes could find themselves unable to market effectively to customers, putting themselves at a competitive disadvantage when new regulations take effect. Although experiencing high growth, vendors who focus solely on, and sell predominately to, Internet marketing solutions could find themselves faced with a declining market, as companies shift marketing funds to other channels to compensate.

By 2014, over 3 billion of the world’s adult population will be able to transact electronically via mobile or Internet technology. Emerging economies will see rapidly rising mobile and Internet adoption through 2014. At the same time, advances in mobile payment, commerce and banking are making it easier to electronically transact via mobile or PC Internet. Combining these two trends creates a situation in which a significant majority of the world’s adult population will be able to electronically transact by 2014.

Gartner research predicts that by 2014, there will be a 90 per cent mobile penetration rate and 6.5 billion mobile connections. Penetration will not be uniform, as continents like Asia (excluding Japan) will see a 68 per cent penetration and Africa will see a 56 per cent mobile penetration. Although not every individual with a mobile phone or Internet access will transact electronically, each will have the ability to do so. Cash transactions will remain dominant in emerging markets by 2014, but the foundation for electronic transactions will be well under way for much of the adult world.

By 2015, context will be as influential to mobile consumer services and relationships as search engines are to the web. Whereas search provides the “key” to organising information and services for the web, context will provide the “key” to delivering hyperpersonalised experiences across smartphones and any session or experience an end user has with information technology. Search centred on creating content that drew attention and could be analyzed. Context will centre on observing patterns, particularly location, presence and social interactions. Furthermore, whereas search was based on a “pull” of information from the web, context-enriched services will, in many cases, pre-populate or push information to users.

The most powerful position in the context business model will be a context provider. Web, device, social platforms, telecom service providers, enterprise software vendors and communication infrastructure vendors will compete to become significant context providers during the next three years. Any web vendor that does not become a context provider risks handing over effective customer ownership to a context provider, which would impact the vendor’s mobile and classic web businesses.

By 2013, mobile phones will overtake PCs as the most common web access device worldwide. According to Gartner’s PC installed base forecast, the total number of PCs in use will reach 1.78 billion units in 2013. By 2013, the combined installed base of smartphones and browser-equipped enhanced phones will exceed 1.82 billion units and will be greater than the installed base for PCs thereafter.

Mobile web users are typically prepared to make fewer clicks on a website than users accessing sites from a PC. Although a growing number of websites and web-based applications offer support for small-form-factor mobile devices, many still do not. Websites not optimised for the smaller-screen formats will become a market barrier for their owners — much content and many sites will need to be reformatted/rebuilt.

Source:http://mybroadband.co.za/news/Business/11087.html

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Rockwell completes US$7.4 million of previously announced financings & appoints new director

January 7th, 2010

Rockwell Diamonds Inc. announces that it has now completed approximately $7.4 million of the planned $12.5 million of financings announced December 2, 2009. The shares issued under this financing will be subject to four month resale restricted periods from their issuance dates in December 2009 and January 2010. The Company also intends to increase the originally planned $12.5 million of financings by approximately $2.2 million, and it has received Toronto Stock Exchange approval for such increase. The Company expects to complete the remaining financings in January 2010.

The remaining portion of the Company’s recapitalization will be sought through a rights offering planned for January 2010. Completion of at least $3.1 million of this rights offering is guaranteed by another new principal investor, Daboll Consultants who are associated with the Steinmetz Diamond Group.

Appointment of New Director

Together with completion of the initial part of the financing, Rockwell has appointed Mr Yong Guo as a director of the Company. Mr Guo is the managing partner of Godia Capital Partners (”Godia”), one of the first Chinese private equity funds created to focus on investment opportunities in resource projects in Africa. Mr Guo and his investment partners also have a sound knowledge of the emerging Chinese diamond manufacturing sector and, over the past year, have done an extensive assessment of mining opportunities in southern Africa. Mr Guo has been involved in the successful launch and management of Omaha Capital China and CMT China Value Partners, two venture capital funds focussed on early growth investment opportunities in China. He is also the Vice President of Business Development for ChinaEDU, Beijing, a leading on-line education company in China, and iSoftStone Technology, Beijing, a successful IT outsourcing company in China. Mr Guo holds a Bachelor of Computer Sciences from Southeast University, Nanjing, China, and a Master of Computer Science from Syracuse University in the USA.

President and CEO John Bristow commented “We are pleased to have completed the majority of our planned financing. These funds provide the basis on which we can strengthen our balance sheet, modernize and recommission the processing plant at Wouterspan the Company’s fourth operation which has been on care and maintenance since January 2009, take advantage of increasing diamond prices, and recommence our growth plans. We welcome Mr Yong Guo to our board and look forward to his assistance in tapping into the Chinese investment markets and identifying opportunities in the rapidly expanding Chinese diamond manufacturing and retail sector.”

Source:http://www.yourminingnews.com/news_item.php?newsID=44168

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IT service providers will reach for the cloud in 2010

January 6th, 2010

Despite the economic recession that started in 2008, many IT service providers didn’t see the expected boon to business in 2009. Some outsourcers struggled to a degree alongside the rest of the high-tech industry, but IT services experts say they started to see a return to growth toward the end of 2009. That means 2010 could find many outsourcing providers taking advantage of hot technology trends such as cloud computing to sell their services into smaller IT shops. Mike Slavin, partner and practice leader for Global IT Advisory Services at outsourcing industry advisory and consulting firm TPI, shares his take on the coming year and the outsourcing industry with Network World Senior Editor Denise Dubie.

Which of the service providers came out on top in the midst of the outsourcing deals and consolidation that took place throughout 2009?

Actually, we really see that the heritage Indian service providers probably made the largest gains in 2009 in both ADM [applications development and maintenance] and infrastructure services. As a group, they have moved the dial in terms of not just raw capabilities, but experience and competence, which then leads to increased market share and acceptance by CIOs and IT leaders.

Buyer beware: Outsourcing not an economic panacea in 2009

What were the trends driving the sourcing industry throughout the year?

The first half of 2009 seemed to be consumed with tactical actions, renegotiations and consolidation of vendor portfolios, all in an effort to reduce the cost profile. In the second half of the year, we saw a marked increase in infrastructure sourcing which signaled a return to building a sourcing strategy past just survival of 2009.

There has been a lot of focus on cloud. What will companies and IT services providers focus on in 2010?

The focus will be on wrapping security around the public cloud offerings. Also, there will be focus on providing traditional tier 1 outsourcing services down into the small and midmarket via cloud services.

How will issues, such as security concerns, hold back the large-scale adoption of cloud computing that the industry is anticipating?

Security appears to be the single largest gating factor for clients who are making decisions about cloud computing. Until those are resolved, implementations will continue of either private clouds or smaller scale pilots.

Even though TPI does not track this space, do you expect to see a continued increase in the volume of activity for MSPs in the midmarket?

Yes, we are seeing markedly increasing interest in the midmarket for services ranging from just co-location to varying levels of managed services. Smaller IT departments are feeling the pressure to spend less time and effort on what is viewed as back office and become part of the mix to increase market share and improve competitiveness. Also, CIOs of midsize firms are not keen to spend precious time in this challenging market on the day-to-day issues related to IT.

Where will companies look to invest as it relates to outsourcing? What will be the hot areas?

Cloud computing will continue to be hot in 2010. What is great for the CIO is that cloud computing is primarily successful with standardization of software and hardware platforms, which is always the mantra of the IT team. I think we’ll continue to see smaller sourcing deal sizes as clients become more granular in their requests from the market. Areas such as service desk, provisioning of customer devices such as PCs and PDAs will continue to grow. Also, clients will struggle with how to create a ubiquitous interface between their networks and any type of device presented by employees or partners — from iPhones to BlackBerries, and PCs to netbooks.

Source:http://www.sfgate.com/cgi-bin/article.cgi?f=/g/a/2010/01/05/urnidgns852573C400693880002576A200712DCA.DTL

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How to use outsourcing to boost your IT career in 2010

January 4th, 2010

Outsourcing can often be perceived in a negative light because it is an alternative to internal staff, but in 2010 IT talent industry watchers say that high-tech workers able to identify areas that can be outsourced and save their companies cash will be in demand. Vendor negotiation and management skills will also be rewarded, experts say, as companies looking to rebuild toward an economic recovery seek the most affordable contracts.

“Outsourcing is going to continue to be a trend, and the skill sets to manage vendor relationships and contract performance will be highly valued,” says Lily Mok, vice president of Gartner’s CIO Research. “Companies will want to consolidate vendors, find better deals with existing vendors, really understand their contracts in terms of costs and performance, and renegotiate contracts to find better options.”
IT candidates with expertise in areas such as software license management, contract negotiations and managing consultants or distributed teams could help a company determine which managed service offering could be a good fit or if cloud computing is a reasonable choice for a midsize or smaller company, says David Foote, co-founder, CEO and chief research officer at Foote Partners.

“Research shows that about half of all enterprises have purchased some managed services. There has been a lot of interest around in-house skills and managed IT services,” Foote says. “There is a lot less hiring in some areas that clearly managed services can pick up the slack in, such as VoIP, especially for SMB segments.”

Not only will IT employees be expected to understand all available outsourcing options, but they must also realize they could be working more closely with IT teams in India or other countries if their company contracts work with an offshore provider. During interviews, potential candidates would be wise to cite any experience with offshore teams and promote the positive differentiator they could add from such previous dealings, according to IT talent experts.

“The globalization of the IT workforce will continue, and the combination of insourcing and outsourcing will also obviously continue,” says Jeff Schwartz, a principal with Deloitte Consulting’s Human Capital practice. “Anything IT professionals can do to highlight their experience working with high-tech workers in multiple countries and distributed workers will resonate with IT hiring managers.”

With a mix of in-house and external workforce, IT staffers will need to differentiate themselves with more than technical knowledge. According to IT talent recruiters, the valued internal employee would be able to make decisions about technology core to the company’s line of business. And more generic technical duties will be sent off-premises via a SaaS service desk, for instance.
“Everything we are hearing going forward is about business-facing roles with technology expertise. As technologies continue to advance, you will see the size of IT departments get smaller and people in house will be working simultaneously on multi-layer projects that require knowledge of the core business and might require managing offshore teams, contractors or other outsourcers,” says Matt Colaursso, manager of Sapphire’s National Recruiting Team. “Those are the high-tech jobs that won’t and can’t be outsourced.”

Source:http://www.networkworld.com/news/2010/010410-outlook-it-skills-outsourcing.html?page=1

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2010: Hopes of a boost and a conducive climate

January 2nd, 2010

IN retrospect, 2009 was a crucial year; a year of mixed fortunes, economic instability, elections in India and US. The year held much importance following the 2008 global meltdown. It was supposed to define if the world was indeed in slump or could try and shake the feeling of gloom and start on a path of recovery.

For the first time in the industry’s history, the Indian IT sector logged in negative QoQ growth. The year was further embroiled with immense debate and introspection on the issue of corporate governance, triggered by the Satyam Computers’ financial fraud; and to credit the government, quick reaction and efforts in constituting a new board to salvage Satyam’s customers and retaining the company’s staff helped.

Despite the setbacks, things did begin to look up, as elections brought political stability in India, reflected in UPA government’s coming back into power with a strong majority.

Elections in US caused a global stir; Election of Democrat leader Barack Obama was expected to usher in changes in the country’s foreign policy and economic strategy. While the bailout measures initiated by the Obama government were much needed, certain laws introduced by the administration raised concerns about protectionism and outsourcing even though they never directly impacted the Indian economy.

NASSCOM and the Indian IT-BPO industry are continuing to engage with the US government to create awareness about the value of the industry that contributes to the US economy.

The Indian companies worked towards improving their cost efficiency and driving customer behaviour. New business models emerged, as companies took the path of innovation attuning to customer needs and to remain competitive.

With such developments, towards the end of 2009, first signs of recovery from the global meltdown have emerged.

2010 will see a rise in hiring in the IT-BPO industry, accompanied by a renewed focus on employee engagement as organizations are looking at initiatives to strengthen the bonds with employees.

Companies will also look at expanding their manpower base and hire more domain experts with specialized skill sets.

The UID project under Nandan Nilekani was also launched in 2009.

E-Governance will be in focus in 2010, as many pilot projects will go live. Government departments and organisations are expected to launch several egovernance initiatives aimed at improving their interface with the citizens of the country.

And though the Budget 2009 was only a little boost to the Indian IT Industry, we at NASSCOM are hopeful that budget 2010 will be supportive of the ITBPO industry and create a regulatory climate which is even more conducive to doing business in and with India.

Source: http://www.expressbuzz.com/edition/story.aspx?Title=2010:+Hopes+of+a+boost+and+a+conducive+climate&artid=WcnvJUzA7qs=&SectionID=Qz/kHVp9tEs=&MainSectionID=wIcBMLGbUJI=&SectionName=UOaHCPTTmuP3XGzZRCAUTQ==&SEO=

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Season’s Greetings

December 31st, 2009
Seasons Greetings

Season's Greetings

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10 Outsourcing Trends to Watch in 2010

December 18th, 2009

It was a long year of intense ups and downs in the IT outsourcing industry. Consolidation among vendors and interest in remote infrastructure management increased, while overall outsourcing demand and IT services pricing decreased.

The market for IT outsourcing is expected to rebound a bit in 2010, say industry watchers. For instance, more than 75 percent of the service providers polled by EquaTerra in the third quarter of this year reported continued growth in their deal pipeline, which was up 10 percent from the previous quarter and 34 percent from the same period last year.

But don’t expect too robust a revival. Outsourcing consultancy Everest predicts that although suppliers will see a resurgence in demand for IT and business process outsourcing services in 2009, growth rates are unlikely to return to pre-2008 levels.

Both suppliers and outsourcing customers could be in for a bumpy ride in 2010. Here are 10 trends to look out for as the IT services industry finds its feet in the “new normal” of the post-recession.

1. Transformers Sure, outsourcing customers will still want vendors to transform IT in 2010. But revolutionizing IT service delivery is expensive and difficult.

“Optimization is the new transformation,” says Mark Toon, CEO of outsourcing consultancy EquaTerra. “Ultimately, organizations will still want to ‘transform’ how they deliver back office services, but they typically will want to move in pragmatic, incremental steps and focus on achieving best in class, standardized and optimized delivery models.”

2. If at First You Don’t Succeed, Renegotiate.There has been an increase in the number of contracts being renegotiated and rebid during the past 12 months, according to outsourcing consultancy Compass America, and that will continue in 2010.

“While many organizations remain keen to avoid the costs of new capital and migrating to new suppliers,” says Tom Schramm, EquaTerra’s managing director of finance and accounting, “investment is being made in ensuring existing suppliers and internal processes are delivering optimum value.”

3. Multi-Sourcing Malaise. Multi-sourcing seems ideal in theory-work with best-in-class IT service providers and keep costs in check, thanks to the competition. In reality, it’s been difficult at best and disastrous at worst for many customers.

“Organizations are reassessing their approach to selective sourcing and multi-sourcing, and realizing that they need to have a certain level of maturity in terms of processes, governance and vendor management in order to make the multi-vendor model work,” says Bob Mathers, senior consultant with Compass America. “Organizations that have pursued multi-sourcing without investing in management capabilities are finding themselves longing for the problems they used to have with their one and only vendor.” Watch for reevaluation and restructuring of these relationships next year.

4. Captive No More? While certain companies will continue to set up fully-owned IT delivery centers abroad, look for more captive center divestitures in the new year and a “marginally lower” number of new captives being set up, predicts Everest.

5. The Urge to Merge. The number of top-tier service providers shrunk this year, creating both challenges and opportunities for other vendors in 2010.

“Consolidation at firms, including HP, EDS, Dell, Perot, ACS and Xerox, may represent an opportunity for their competitors,” says Charles Arnold, managing director of EquaTerra’s IT advisory for the Acan)

The M&A party is likely to continue after we’ve rung in the new year. “This consolidation will most likely involve tier two and tier three providers, as they struggle to compete with the breadth and depth that their tier one competitors can offer,” says David Rutchik, partner with outsourcing consultancy Pace Harmon. “We would not be surprised to see a non-offshore provider acquiring an offshore-based provider.”

Everest predicts that most consolidation in 2010 will focus on acquisitions of “adjacent and complementary capabilities across functions, verticals and geographies,” as opposed to cangers solely to increase scale.

6. Offshoring to…Acan)

7. The Mega-Death of Mega-Deals. Increased near-term cost pressures will drive a continued decline in mega-deals in 2010, Everest predicts. Custocans will continue to eschew the billion-plus deals for more flexible approaches to outsourcing, says Lee Ayling, manager of Equaterra’s U.K.-based IT advisory.

“In 2010, we will see many contracts focused on core processes with shorter, less expensive transition pan)ods and reduced return on investment timescales,” says Brad Everett, executive director of EquaTerra’s human resource practice.

8. The Public Interest. All signs point to increased outsourcing in local and state government. “Budgets are tight, but demands for new technologies are strong,” explains Glenn Davidson, head of EquaTerra’s public sector practice. “The winners in the competition will be offering innovative financing and strong risk insurance.”

However, he predicts decreased outsourcing in D.C. “The federal government, with its ability to print money and this administration’s push for insourcing, is likely to continue its investment in internal solutions,” Davidson says.

9. The (Slow) Return of the Discretionary Spend.Providers of application development, and maintenance and consulting services will develop innovative contract and pricing structures to win customers as the market rebounds next year, according to Everest. Both types of deals took a hit as buyers put discretionary spending on hold.

But such projects will make a gradual recovery in 2010, predicts Everest, noting that “the pace of this change will be dictated entirely by the improvement in the global business environment.”

10. Semi-Sourcing. Cloud computing and software-as-a-service-which EquaTerra’s Stan Lepeak calls “semi-outsourcing alternatives”-will make waves in the IT services industry in the year ahead.

The IT outsourcing market has reached a major tipping point, according to Forrester Research analysts, and a focus on outcomes means that traditional deals will continue to decrease during the next several years as new utility and cloud service offerings proliferate. “This will be a large focus as companies try to figure out how this will work,” agrees Dave Brown, head of EquaTerra’s financial architecture practice. “Those that develop a sustainable commercial offering will hit the headlines early and often.”

Modularity will be the name of the game. Suppliers are poised to offer buyers more and more plug-and-play services coupled with pay-as-you-go pricing. “We have observed a continuing move toward a more scalable and virtual infrastructure for many services…and more aggressive efforts to take advantage of sourcing’s ability to scale up or down with the size of the business,” says Melany Williams, partner and managing director of service provider consultancy TPI Momentum.

But it will be small and midsize companies leading the charge in this space in 2010, says Everest, while large enterprises wait for more of the technical and business challenges to be resolved before adopting these new delivery models.

Source: http://www.computerworld.com/s/article/9142427/10_Outsourcing_Trends_to_Watch_in_2010?taxonomyId=18

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10 Predictions for 2010

December 11th, 2009

No doubt, a leading IT story in 2010 will be the role that sector will play in the expected economic recovery, as well as how IT markets themselves recover. OK, so that’s a no-brainer to predict, but we’re latching on to some more specific details in that regard, and we’ve found a limb or three to walk out on as well. In no particular order we present the 2010 edition of our annual predictions.

We enter recovery

The global economy will limp into the first calendar quarter of next year, with IT playing an important role in the recovery, which will be modest in 2010. Although we don’t expect much to happen until midyear as far as jobs creation and hiring, a whole lot of us are in need of new gear since purchases were deferred since late 2008, so hardware will lead the way in IT spending, with mobile telecommunications also important, particularly in developing countries.

IDC is forecasting 3.2 percent global IT spending growth, returning to 2008 levels of some US$1.5 trillion, with emerging markets driving more than half of the projected growth. That sounds about right.

As for IT jobs, Foote Partners research leads analysts there to forecast for the U.S.: “We believe IT hiring overall will not pick up noticeably until late next year, and more likely 2011, despite recent GDP upturns and recovering stock prices in our nation’s third straight year of economic instability. Expect the length of the tail on this staffing lag to be much longer than previous economic recoveries.”

The needs that companies have for employees with very specific skills will continue to be the focus, Foote Partners predicts, which means training as well as outsourcing and offshoring, along with using managed services.

Apple bites into e-readers

Apple’s tablet/e-reader will be unveiled to great spectacle and fanfare in the first quarter of the year. Throngs will stand in line for long hours to be among the first to possess what we predict will be the device to which rivals aspire. Because it’s from Apple, it will have a cool design and user-friendly interface, and cost a load of money.

In other Apple news, AT&T’s contractual gridlock on the iPhone will be broken, with Verizon entering that lucrative market as Apple eschews future U.S. exclusivity deals, ahead of regulators imposing rules forbidding that sort of mobile telecommunications contract.

Paging Jerry Yang

Carol Bartz will be out as Yahoo’s CEO by the end of 2010, as the company continues to struggle and tries to reinvent itself, renewing its focus on technology rather than marketing and branding schemes. (But if the company is still keen on marketing and branding, we would recommend ditching the !.)

Oracle finally gets Sun and other M&A news

The Oracle-Sun Microsystems deal will close. Mindful of not incurring excessive wrath from the open-source community, Oracle will not kill off MySQL. Instead, it will be inserted into a stack along with Oracle’s Unbreakable Linux, pitted against Microsoft SQL Server.

In a related story, to compete with Oracle as it continues on its acquisition trail, SAP will make a major hardware-centric acquisition of a U.S. company that has been a bit down-on-its-heels of late.

In other acquisition news, someone will come along by year’s end (Yahoo maybe?) and buy Aol once and for all, successfully merging its content and technologies and quietly dropping the once-mighty brand off the face of the Internet.

And 2010 will be the year Palm is acquired — our bets are on Microsoft or Research In Motion.

Google gets taken down a notch

Google will finally stretch itself too far beyond its search engine roots, irritating content providers, regulatory agencies and users enough that Bing, even though it’s also run by a monolith for whom love is not lost in many quarters, will keep making search inroads just because people want another option. The company that had as its mission to do no evil will increasingly be seen as devilish, leading top executives to spend more time than ever on image control, especially as it faces more lawsuits aimed at slowing its reach and power and its proclivity to challenge copyrights.

And so does Intel

The U.S. Department of Justice will file antitrust charges against Intel, with state attorneys general joining in while the U.S. Federal Trade Commission pursues its own action against the chip maker and the E.U. keeps up pressure there as well.

Mobile mania

Google will release its own Android phone in an increasingly competitive market. By the end of 2010, more enterprises will embrace iPhone use, although RIM’s BlackBerry will still be the platform of choice for companies that have to be more concerned about security issues.

But because “for most mere mortals, you can manage an iPhone reasonably securely,” to quote Mort Rosenthal, chairman and CEO of Enterprise Mobile, Apple will increasingly intrude on the enterprise, whether network administrators like that or not. “I think probably the biggest story for the foreseeable future is how enterprises will manage an increasingly diverse market, with a lot of platforms, that meets a threshold of security,” says Rosenthal, whose company specializes in mobile-based messaging implementation and business applications use in the enterprise.

“From a user perspective, this is all good, but from an IT perspective this is challenging,” he says, predicting — and we agree — that 2010 will bring many of those challenges to a head for IT managers.

Oh, and one more prognostication in the mobile realm — the launch of Windows Mobile 7 will be pushed back to the first quarter of 2011.

And speaking of security

There will be a new “largest ever” data breach involving e-tailers and a major payment processing company.

E-readers will give hackers an inviting new target, especially as the devices are opened up to third-party application development.

Meanwhile, we think that Websense Security Labs is making a sound prediction that “2010 will prove once and for all that Macs are not immune to exploits.”

We also find ourselves intrigued by the Websense view that botnet gangs will engage in “turf wars.”

“In addition, we anticipate more aggressive behavior between different botnet groups including bots with the ability to detect and actively uninstall competitor bots,” Websense said.

Social networking grows up

This assessment from Foote Partners rings true for us: “Social media may have started out as a fad but it is quickly winning serious corporate converts. The search will intensify in 2010 for IT specialists who can engage audiences in their company’s messages, products and services.”

We also envision that companies will more actively encourage employees to use Facebook, Twitter and MySpace in those regards, and to focus on the collaborative aspects of social-networking sites. This will, of course, continue to present a security conundrum, but 2010 will be the year that best practices for use of those Internet-based sites take hold.

Online publishers figure a few things out

With e-readers the hot gadget of 2010 (and Apple’s entry into that market), revenue-generating models will emerge in online content. The Comcast-NBC Universal deal, which will close next year, is just the beginning of mergers and partnerships in that market. Rival publishers will join forces, particularly in mainstream news media, and by year’s end multiple new ventures will emerge that will upset the old carts and usher in — finally! — forward thinking. Rupert Murdoch’s News Corp. will continue to challenge Google and other aggregators and will lead the way in developing online news and content models, though we are not yet convinced that Murdoch’s desire to charge for access to online news across his various holdings is going to pan out.

However, the online news and content landscape will look a lot different at the end of 2010 than it does at the end of 2009. To borrow from Monty Python: It’s just a flesh wound! We’re not dead yet!

(Chris Kanaracus in Boston, Nancy Gohring in Seattle, James Niccolai in San Francisco and Martyn Williams in Tokyo contributed to this report.)

Source: http://www.pcworld.com/article/184212/10_predictions_for_2010.html

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IT recovery is set for 2010

November 26th, 2009

BEANCOUNTERS at Goldman Sachs claim that a technology spending recovery is on the way in 2010.
After consulting their Tarot cards and noting the flight of a fully laden African swallow, the analysts think that IT spending has normalized at pre-recession growth rates.
For the last year IT spending has been contracting as outfits have refused to buy gear.As a result Goldman is cautiously optimistic about 2010 IT spending, noting that much of it depends on the macro-economic environment driving more business spending.
Most areas will see growth counter to 2009’s downward spiral, but it thinks that off-shore development and outsourcing will continue to suffer.
The report predicts CIOs will consider newer technologies such as virtualisation and cloud computing.It talks of pent-up demand in hardware, particularly in storage, server and PC markets.
Goldman Sachs predicts a good year ahead for HP, NetApp, CommVault, Red Hat, Riverbed, Salesforce.com, VMware and Citrix.

Source:http://www.theinquirer.net/inquirer/news/1563521/it-recovery-set-2010

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