Indian banks lost a whopping Rs 12.6 crore to digital fraudulent practices in 2010. And the financial services enterprises also faced a similar security quagmire. They could not escape the onslaught of cyber frauds. Plagued by spiraling security breaches, the financial services organizations incurred significant financial losses with the average loss being Rs 6.86 crore. The cyber scams cost the financial sector dearly. Other than financial losses, they also suffered losses in terms of downtime, lost man hours and even ended up losing customers.

The rising volumes of digital attacks have set the alarm bells ringing. And the banking system is waking up to the harsh reality that their IT security levels aren’t robust enough to combat the sophisticated cyber criminals.

In an attempt to clamp down on the increasing digital frauds, the industry regulators (RBI and IRDA) are putting in place stringent regulations and governance mandates. In May 2011, RBI issued the comprehensive guidelines which covered various areas such as IT Governance, information security (including electronic banking channels like internet banking, ATMs, cards), IT operations; IT services outsourcing, Information System Audit, cyber frauds, business continuity planning, customer education and legal issues.

These regulatory mandates have given the financial institutions a nudge in the right direction. Compliance and governance mandates have emerged as the primary drivers for the adoption of IT security. “Over the last year, RBI has mandated two factor authentication at banks for all delivery channels. The RBI guidelines and impending Basel III compliance are compelling financial institutions to rethink the way information is secured and managed. We have seen that in the past 12 months, a large percentage of banks invested in identity management. The investment in technologies to address such regulations is likely to continue. Technology investments during the next financial year will be made towards stronger governance, business continuity planning, securing mobile and wireless transactions, data loss prevention and network security,” informed Ajay Goel, Managing Director, India and SAARC, Symantec.

After monitoring the threat spectrum in the vertical, the security software firm identified phishing as the highest attack threat vector in this industry. “Since November 2010, all phishing attacks on Indian brands have targeted the banking sector,” cautioned Anand Naik, Director, Technology Sales, India and SAARC, Symantec.

He concurred that the mobility, communication and internet have opened up new frontiers for the financial sector. They can now introduce new and alternate channels to achieve increase levels of customer service and experience. According to the reports by Internet and Mobile Association of India, the Indian e-commerce market to grow at 70 percent by the end of 2011. However more often than not it is an unsecured leap to mobility and Ecommerce. “Our reports identified that there was a 43 percent increase in mobile vulnerabilities in 2010,” he highlights.

The cyber threats can be obviated by rethinking the security priorities. “Financial Services organizations need to develop and enforce IT policies and automate their compliance processes. By prioritizing risks and defining policies that span across all locations, businesses can enforce policies through built-in automation and workflow to protect information, identify threats, and remediate incidents as they occur or anticipate them before they happen,” recommended Goel.

Source:http://www.cio.in/news/indian-banks-lost-rs-126-crores-cyber-fraud-2010-162712011

Norton Rose reduced its salary costs by £5 million during the last financial year through its high-profile Flex programme and the outsourcing of around 60 London support staff.

The firm’s 2009-10 accounts, recently filed at Companies House, show that total staff salaries and wages decreased from £131 million to £126 million over the year.

The firm said that its flexible working program — which was used during the recession and saw a large number of lawyers and staff placed on a four-day week — accounted for about £3 million of the savings. Norton Rose has previously estimated that implementing the measures saved around 100 jobs at the firm.

The outsourcing of support staff to service company Mace Macro in February 2009 also contributed to the savings, although the firm now pays for the services as part of its general operating costs.

Staff numbers at the firm decreased slightly from 2,059 to 2,012 during 2009-10, with total fee earners falling from 992 to 982 and business services staff headcount decreasing from 1,067 to 1,030.

Norton Rose also increased its total borrowings by £22 million over the year to pay the tax bill on its pre-recession profits.

The firm’s total borrowings increased from just £2.3 million at the end of the 2008-09 financial year to £24.7 million. The firm said the increase came in response to tax debts on boom-era profits, paid for in January 2010, and a higher level of debtors than usual due to the recession, counting for £191 million compared to £164 million the previous year.

Total turnover decreased from £322 million to £314 million, while fee income was down from £314 million to £307 million, and total operating profit fell from £81 million to £78 million.

The highest-paid partner at the firm was paid £888,780 during 2009-10, compared to £739,416 the previous year.

Source:http://www.law.com/jsp/article.jsp?id=1202477245637&Norton_Rose_Saves__Million_With_Flex_Scheme_and_Outsourcing

It\’s not surprising that small and medium-sized businesses choose payroll outsourcing services because of its advantages. Not only do business owners benefit from it, it is also advantageous for the employees and the company itself. The use of payroll outsourcing is pretty common these days.

If you\’re still doing it in-house, then you\’re missing out on the company\’s opportunities to focus on more profit generating tasks and to increase savings by a landslide. Here are a few reasons why successful companies are opting to outsource payroll services.

Outsourcing payroll functions allows you to save precious time. The task may be basic, but the workload can be immense and ***work can take time. This function is also very tedious since there are a lot of small details and figures that need to be examined carefully. Your time as a business owner is very valuable and better spent on thinking of ways to expand your business rather than calculate payroll taxes. Having this function outsourced will implement all the necessary payroll activities and you have more time to focus on ways to increase profits and other more important issues.

Having access to payroll outsourcing company also gives you the chance to access the latest state of the art payroll system available, along with employees with the highest standards of training. Most accounting services use the best technologies to ensure accurate and reliable results. In other words, why spend a lot of money on technology when you can access it for free?

Preparing employee salary can be pretty tiresome. If you have careless payroll employees, then chances are, you\’ll end up with irate workers and face stiff penalties. A payroll outsourcing company has payroll specialists specially assigned for this job. They have the professional know-how to understand the dirt behind the process so you can always expect a job well done. Governments impose stiff penalties for tax related errors. If you have the function outsourced, you face far less risks.

More importantly, hiring a payroll outsourcing company is cost-effective. Think of the endless hours needed to allot for payroll-related work, such as cost preparations, printing, and distributing pay slips, and the tedious work. There\’s also no need to hire and train employees since this service is already provided by the third party. There\’s no doubt having an outsourced payroll function ensures the success of any thriving business.

Source:http://www.bnr.co/01/03/advantages-of-payroll-outsourcing/

Companies will continue to outsource their IT services in 2011 [and it will be not only big businesses but also medium-sized enterprises, according to Gerry McLaughlin of ITContractor.com.

Many other companies would next year follow suit, but it would not only be business behemoths that turn to contractors, he said.

“Companies will continue to outsource some of their IT activities in 2011 and it won’t just be the big companies who will be outsourcing as it spreads to the medium-size companies,” he added.

The expert went on to say that contractors with the necessary skills to launch new projects, such as systems architects and business analysts, would be “much sought after as companies open the IT purse strings again.

However, he cautioned that outsourcing was not for everyone.

His comments emerged as technology giant HP recently announced it had secured a $400 million (£258.4 million) contract to deliver outsourced IT services to oil firm BP

Source:-http://www.computeach.co.uk/IT-news/IT-Computer-Technology-News/IT-industry-news-IT-outsourcing-to-be-widespread-in-2011/800314163

TEKsystems Global Services Canada today announced findings from its quarterly IT and Talent Survey among Canadian IT leaders.

IT contracting in Canada is on the rise relative to other North American markets, with nearly 50% of Canadian respondents indicating increases in IT project needs and IT hiring over the next six months. This is in contrast to 41% of the respondents citing the same in the United States. According to Executive Director of TEKsystems’ Montreal Solution Centre, Charlie Hall, “We are seeing a shift in that CIOs seem to be moving toward more variable-based or flexible workforce models to get work done. As we emerge from this recession, our clients are seeking the ability to ramp projects up and down quicker than ever as demands increase.”

Survey data shows IT workers will be in high demand to support the continuous flow of expected project needs moving into 2011. Of the most challenging projects, Enterprise Architecture tops the list with 55.9% of Canadian respondents rating the difficulty a seven or above, on a one to 10 scale. More than half of respondents also rated Business Process Engineering, Business Intelligence, Network Architecture and Database Administration a seven or higher in terms of difficulty to staff and manage. “Limited supply of certain technical professionals is just one factor that makes these projects a challenge for our clients,” shares Hall. “IT leaders are also challenged to find partners that possess applicable industry knowledge, a high degree of business acumen and have the chemistry to fit into their culture,” comments Hall.

Given the increased focus on IT initiatives to drive business value, IT leaders will need to conduct intense and proactive workforce planning exercises to ensure they can support business goals. However, according to the survey, 52.2% of Canadian respondents indicated feeling only “somewhat prepared” to handle an increasingly competitive labor market. “To obtain the right skill sets when and where they need them, many businesses are realizing the value of partnering with an IT services provider that can deliver project-based or outsourcing solutions with an underlying competency in attracting and retaining large numbers of quality IT resources,” said Hall.

IT leaders say they plan to maintain (50%) or increase (36.5%) their current level of IT outsourcing; and nearly 80% of respondents expect to maintain or increase offshore and near-shore IT services moving into 2011. “More often, we’re seeing IT leaders make the decision to outsource based on criteria that extends beyond cost benefits. They are thinking about the degree of complexity they want to maintain versus offload. They are also thinking about which providers can be a true partner, building customized solutions and delivering results through teams of qualified IT professionals,” said Hall.

Source:http://www.vadvert.co.uk/computing/7047-canadian-it-leaders-expect-significant-increases-in-it-project-needs-and-contract-employment-into-2011-finds-teksystems.html

Recovering from global tech meltdown, the resilient Indian IT industry returned to high growth during a tumultuous 2010 but is cautiously optimistic about 2011 in view of the economic uncertainty in Europe and the US, which account for 80-85 percent of its export revenue from software services and back office operations.

“Though 2010 has been a good year for our IT industry with a healthy growth, we are entering the new year with cautious optimism as clouds of uncertainty hang over Europe and to an extent the US due to less than expected recovery from the Great Recession,” Infosys Technologies Chief Executive S. Gopalakrishnan told IANS.

Putting behind fiscal 2009-10 as a year of downturn, when the annual growth plunged to six percent after a scorching cumulative growth of 25-30 percent during the previous four years, the industry returned to double-digit growth in this fiscal (2010-11), thanks to renewed investments by global firms across verticals in IT infrastructure, software and back office services.

“We have seen growth returning and business coming back because of transformational needs of our global customers and changing business models favouring more outsourcing and off-shoring of IT services and solutions we deliver cost-effectively,” industry body Nasscom president Som Mittal said.

With the worst behind and the industry on the recovery path, Nasscom has projected $56-57 billion or 13-15 percent year-on-year (YoY) growth from exports and Rs.768 billion (Rs.76,800 crore) or 15-17 percent YoY growth in domestic market this fiscal (2010-11).

“With growth surpassing our expectations during the first half, we will be revising the outlook for this fiscal after the third quarter (Oct-Dec) results, factoring the anticipated growth in the fourth quarter (Jan-March),” Mittal told IANS.

Emerging largely unscathed from the global tech meltdown, the Indian IT-BPO (business process outsourcing) industry grew 6 percent last fiscal (2009-10) to touch $50 billion (Rs.23,100 crore) in exports and 12 percent YoY in the domestic market to post Rs.66,200 crore ($13.25 billion).

“Sustaining this year’s robust growth in 2011 depends on how fast economies in Europe recover, as there are concerns over some countries still grappling with financial crisis. Sovereign fallout in any country will have a domino effect on the global economy,” Gopalakrishnan pointed out.

The year, however, began on a sluggish note with the industry reeling under the ripple effect of slowdown in 2009-10, conspicuous absence of fresh investments and hiring and thousands of techies laid off or fearing pink slips.

“The year demonstrated the inherent strength of the industry to get over the global recovery trend. As we exit 2010, the new year looks promising, as the industry is poised to get back to growth trajectory despite an element of uncertainty looming over Europe due to monetary and regulatory crisis,” Wipro Executive Vice President and Chief Financial Officer Suresh Senapaty said.

If the global financial crisis and tech meltdown made the Indian IT industry cringe and resort to unconventional measures to stay afloat, the revival made them go overboard in exploring new markets, scouting for talent and investing in new service lines to offer end-to-end solutions across verticals.

“Unlike the crisis we faced during the dotcom bust earlier in the decade, the global recession tested our resilience and gave us an opportunity to provide more for less, as IT budgets shrunk and clients were in consolidation process,” Genpact Chief Executive and past Nasscom chairman Pramod Bhasin said.

To sustain the growth momentum and make optimal use of their resources, even export-oriented bellwethers like TCS, Infosys, Wipro and HCL turned aggressive in the domestic market as enterprises, state-run organisations and governments across the country have decided to enhance their investments in IT infrastructure, products and services for the benefit of its people.

Buoyed by increased tech spending in the private and public sectors, the industry has been gearing up to offer its services in new areas such as engineering services and product development.

With 450 delivery centres in 60 countries worldwide, the Indian IT industry has an unparalleled global value chain. The industry resumed enhancing its global workforce, hiring specialised talent in developed markets and building a truly global delivery model.

Mergers and acquisitions in the IT industry remained sluggish as companies were in consolidation mode and continued to be risk-averse.

For raising human capital, besides the bellwethers jointly offering about 100,000 jobs this fiscal to create bench strength and build capacity in anticipation of better growth in next fiscal (2011-12), small and medium business too have resumed hiring to meet the demand for ICT services and products.

As a top outsourcing destination and back office operations hub, India dominates the global IT services market with 51 percent share.

Source:http://mangalorean.com/news.php?newstype=local&newsid=214143

India is still the world’s favourite destination for offshore outsourcing, but attractive cost structures in the Philippines, Vietnam and Indonesia and the rapid growth of the business in China are posing tough competition, reports PTI quoting a new study by Gartner Inc.

In the study, the IT research and advisory firm identified the top 30 countries around the world for globally sourced activities in 2010-11, rating them on the basis of 10 criteria.

Many organisations that choose to move IT services to lower-cost countries are daunted by the task of determining which country, or countries, would best suit their requirement. Gartner conducted an analysis of these countries to assess their capabilities and potential as offshore services locations, it said.

India retained its position as the most successful country among global offshore locations, as per the Gartner study. It scored well across all 10 criteria. While its cost-competitiveness is being challenged due to the rising rupee, this is compensated by its strength in other areas, as per Gartner’s study.

“Clients continue to seek a portfolio of offshore countries and with India again experiencing increasing labour costs and attrition, this is creating opportunities for other offshore locations to target the services needs of more-mature Asian clients,” said Gartner Research vice-president Ian Marriott.

China improved its scores for “political and economic environment” from “good” to “very good”, and “culture compatibility” from “fair” to “good”.

Contributing to the increased rating for China is its rising global political and economic leverage, especially in the wake of the recent global economic crisis.

China experienced a steady positive growth rate, spurred by a $583.9 billion stimulus package, in 2009. The Shanghai 2010 World Expo has helped increase cultural awareness within China, which has helped the growth of the business in the country, according to the study.

Gartner’s scores for the Philippines remain largely unchanged, although its rating for “global and legal maturity” fell from “good” to “fair”.

Gartner continues to see foreign companies being attracted to the Philippine’s young, experienced labour pool specialising in contact centres and finance and accounting (F&A) business process outsourcing (BPO), complemented by its good language and cultural compatibility with western economies.

Source:http://www.moneylife.in/article/8/12533.html

It’s important to find the best SEO outsourcing in Oklahoma so that you can be sure that you’re getting services that give you the local results you need. Otherwise, you run the risk of winding up stuck with site content and link building services that would be just as good across the Red River or even in Boston – where people think very differently than they do in the Heartland. Keeping everything local is the best way to make sure that you have good positioning in search engine listings that matter to your industry.

That sort of organic entry plays an important role for most people, because they aren’t all that interested in the entries they see are there as paid advertisements. Unfortunately, if you want good placement, you have to have experts do the work, because nothing less is going to cut through the expansive soup of competing sites. So, you need the best SEO outsourcing in Oklahoma, because that way you don’t have to worry about adding a lot of people to your payroll.

Of course, there are a lot of good SEO outsourcing firms in Oklahoma, so you’ve got to take the time to make sure that you’re getting the right people to do the job for you. You’ve got to be sure, for one thing, that you’re getting a firm that you can count on to stick to honest, white hat methods because the alternative will result in more harm to your site over time than any good you may get in the short term. If you’re looking for someone to help you in local listings, you need to make sure that the changes they offer will be lasting.

Source:http://www.990m.com/2010/12/21/picking-the-right-seo-outsourcing-firm-is-the-best-way-to-succeed-in-oklahoma/

The business process outsourcing (BPO) industry in India refers to the outsourcing services which is catering mainly to Western operations of multinational corporations (MNCs). As of 2008, around 0.7 million people work in the outsourcing sector. Annual revenues are around $11 billion, around 1 percent of GDP.

Many analysts believe that the growth of India outsourcing sector is widely optimistic. Additionally countries like Philippines, China, Mexico and Vietnam are also expanding outsourcing operations and often providing cheaper services.

India is considered the BPO powerhouse of the world. Of the top ten BPO destinations in the world, there are as many as eight Indian cities. A study conducted by Global Services has ranked the cities based on skills and scalability, savings, business environment, operational environment, business risk and quality of life in these cities. Cost still plays a significant factor in choosing a location, says the study.

Bengaluru

Bengaluru remains the top outsourcing hotspot for fourth successive year, with high talent and established service delivery capabilities.

Mumbai

Mumbai moved up to second place this year, with its huge labour pool with enhanced service delivery in high-value services. The financial capital of India has 60,000 employees in the BPO sector.

New Delhi

India’s capital city, New Delhi (NCR), has slipped to third place from second last year. The National Capital Region, which comprises the three cities of Delhi, Noida and Gurgaon, offers a good eco-system for business analytics, finance and accounting, software development, product development, engineering services and contact centre services in English.

Manila

Several factors like a well-educated workforce, good language competencies and work ethics have made the Philippines an attractive BPO destination. Manila has an edge over other places with a growing population of English-speaking youngsters with strong cultural affinity to North America.

Chennai

Chennai has moved up one the ladder taking the 5th place. Chennai remains India’s second-largest exporter of software, IT and related services. A competitive business environment, operating cost advantages, scalability, telecom connectivity, urban infrastructure, and skilled professionals make Chennai a BPO hotspot.

Hyderabad

Hyderabad moved up to sixth place owing to its mature service delivery capability and large pool of engineering and technical graduates. Hyderabad has established itself a leading destination for IT and IT-enabled services.

Dublin

Dublin scores on application development, maintenance outsourcing, research & development, health care and legal processing services.The city scores on high-end shared services and attracts foreign direct investment from other Western European countries.

Pune

The city has established itself as a centre for engineering design services, finance and accounting services, legal services and good network of contact centres.
One of the fastest growing cities in India, it has a large number of schools and colleges

Booming India has led to skyrocketing real estate and infrastructure costs in Tier-1 cities. BPO industry has thrived all these years because of its ability to deliver services at a low cost. Increasing infrastructure costs, real estate costs, and salaries have raised BPO costs significantly and as a result Indian BPOs in Tier-1 cities are looking at Tier-2 and Tier-3 cities for operation.

With rising infrastructure costs in these cities, many BPO’s are shifting operations to Tier II cities like Nashik, Sangli, Aurangabad (Maharashtra), Mangalore, Mysore, Hubli-Dharwad, Belgaum, Coimbatore, Madurai, Hosur, Nagpur, Kochi, Trivandrum, Chandigarh, Mohali, Panchkula, Ahmedabad, Bhubaneshwar, Jaipur, Vishakapatnam , Raipur and Lucknow.

Outsourcing:http://www.siliconindia.com/shownews/Indias_Top_8_BPO_hotspots-nid-75532-cid-1.html

Even if you have set up a small company global sourcing can be added to your purchasing strategy. Sourcing and outsourcing is not only a possibility for large companies, small business owners can have the same benefits of outsourcing some of their processes to low cost countries.

Everybody know that India is an outsourcing centre for business processes such as call-centered turn 2d ca din to 3d drawings and internet services such as creating low cost websites. India’s advantage is India’s enormous pool of good English speaking computer engineers and administrative workforce combined with lower salaries than in the west. Same story for China, but than on the manufacturing end. And other advantage of China is her excellent road-train and harbor’s network, or the logistics and transportation system is well organized in China.

So both purchasing of goods and business process can be outsourced by small business owners as we live in a global marketplace that opens the entry for small businesses to make use of resources in countries like India or China. Nobody could imagine, 20 years ago, that the world would be so “flat”. (please read the book of Thomas Freidman if you want to learn more about globalization)

Finding a suitable business process supplier or Sourcing is now possible due to easy access of the internet and the present on the Net of numerous business 2 business websites. For the small business owner it can have several advantages to add this strategy:

Focus
If you start your own business in the beginning it is good to do all, so you know how to handle it and you can understand these processes roughly. This is the starting or birth phase of your company; you will see a quick growth after a year or so.

However once your company is running well and growing you need to focus on your expertise. Probably you will be an expert or selling goods in a certain area. To keep updated with all the trends, to handle your main customers will consume a lot of time. So it is good to focus on your expertise (and this is the fun part, right!) , thus other “jobs” can be outsourced such as creating your new website, do translating work , design work or purchasing products.

Cost reduction
Small businesses can also access the numerous cost saving benefits of outsourcing easily and quickly. As mentioned earlier as a small entrepreneur in the second phase, the growth phase, you will spend a lot of time on your own expertise. So you will have a lack of time to do other work. So your primary and secondary business process can be outsourced to low cost sourcing countries. Of course every business will have different benefits and needs however; it is rare that an industry cannot come across some way to minimize expenses by using this tool. China suppliers can affordably and easily supply whichever goods you wish to market. These suppliers can usually supply these goods for just a nickel and a dime. The majority business requirements, including labor or suppliers can be satisfied through china sourcing company.

Enlarging your network
By using Chinese sourcing companies or other BPO (business Process outsourcing) companies your network will be enlarged; you will need new people and new businessmen. So if they do something for you, maybe you can also do something for them! Think about those opportunities.

So as a small entrepreneur it is good to focus on your own expertise, once you are in the growth phase of your company. Less important business processes can be outsourced to low cost countries such as India, Vietnam and China. Besides saving on your costs, your network will be enlarged and you will focus more on your own strengths.

Source:http://www.thanhtoantructuyen.biz/business/outsourcing-for-small-start-up-companies/

Veolia Water has confirmed that Indian outsourcing provider Tata Consultancy Services (TCS) will manage and provide IT services to the firm.

The water company told Computing earlier this month that it had been reviewing its IT support services as part of an ongoing transformation programme, and it was speculated at the time that an outsourcing deal with TCS was under consideration. The company has now substantiated those claims in a statement revealing the Indian firm has been appointed.

“Following a company-wide review of our IT provision, we will appoint an IT business partner to deliver the knowledge and expertise we require to meet our future IT needs,” said Buddy Willard, chief information officer at Veolia Water.

“We can confirm that we are currently talking to our preferred partner Tata Consultancy Services Limited with the intention of developing a partnering relationship.”

Source:http://www.sourcingfocus.com/index.php/site/newsitem/3082/

Globe Business recently co-presented the 2nd International Outsourcing Summit (IOS), in partnership with the Business Processing Association of the Philippines (BPAP), where top global BPO executives came together to discuss new trends in offshoring and outsourcing, and provided insights on the challenges and opportunities that will dramatically transform the industry.

In the two-day International Outsourcing Summit, CEOs and business leaders from the outsourcing industry tackled major global issues in different areas such as health services, business development, banking and finance, marketing, and talent acquisition. Among the notable speakers and attendees were Alfredo Ayala, Business Processing Association of the Philippines Chairman and CEO of LiveIt Solutions, Inc.; Ivan John Uy, Chairman of the Commission on Information and Communications Technology; Aparup Sengupta Managing Director and Global CEO of Aegis Global; and Mike Henderson, Asia Pacific Rim VP and Managing Director of Sykes Asia, Inc.

Representing Globe Telecom was President and CEO Ernest Cu. Cu took part in a panel discussion during the event to discuss the role of Information and Communications Technology (ICT) in the BPO sector. According to him, as BPOs expand to the Next Wave Cities, they contribute to the economic development of the community and telcos play a critical role in making this happen.

Globe Business is relentless in its commitment to support the Philippines’ BPO sector, fostering strong relationships with key players that directly or indirectly shape the industry. It has been a long-time enabler and technology partner of large enterprises in the field of offshoring and outsourcing, providing them with international and domestic connectivity that supports the Philippines’ telecom advantage as a destination of choice for BPO companies.

Source:http://www.mb.com.ph/articles/292521/globe-business-fetes-best-ios-2010

Indian infotech giant Wipro Saturday said it won a five-year outsourcing contract from Vasan Eye Care, a unit of Tamil Nadu-based Vasan Healthcare group.

“The scope of service includes entire IT infrastructure management, encompassing data centre management and end-user support services,” Wipro vice-president for managed IT services Kiran Desai said in a statement here.

Headquartered at Tiruchirapally in Tamil Nadu, Vasan Eye Care delivers ophthalmic care to over five million patients across the southern states.

With about 500 ophthalmologists and 3,500 paramedical staff, the group has a network of 75 hospitals in Tamil Nadu, Karnataka, Andhra Pradesh and Kerala.

“As we are synonymous with world-class eye care and expertise, we are outsourcing our entire IT infrastructure management to Wipro to achieve our vision of becoming the world’s largest eye care provider,” Vasan chairman and managing director A.M. Arun said.

“With our expertise and experience in managing IT infrastructure and applications, we will help deliver superior service to customers of Vasan Eye Care,” Desai said.

Source:http://www.southasiamail.com/news.php?id=91801

Outsource Joomla development with benefits of in-house web development. On outsourcing to TIS India, you can effortlessly save your money and time through expert Joomla development techniques. In the age of online business environment, organizations look for the effortless and reasonable website development and that is the reason why Joomla development is most popular among all outsourcing companies. An expert Joomla programmer India having expertise and experience of developing many websites from different industries can easily use other technologies to create competent websites.

The Joomla web development services offered by us include website design and implementation, online shopping cart, Joomla design integration, Joomla module and component installation, extension development, Joomla custom modules development, custom components development, project management, newsflash scrolling, newsletter with subscribe and unsubscribe options, Joomla custom modifications and customizations, Joomla troubleshooting etc in cost effective prices .

Outsourcing a team of dedicated Joomla developers at expert web development company can prove to be the finest decision for your business. The reasons why you should hire dedicated Joomla developer at TIS India instead of building in-house team are:

1. Cost effective: By outsourcing a Joomla developer you can save up to 60% amount used in an in-house set up by reducing additional managerial costs for the location of different units, dropping further human resource recruitment, minimizing training expenses because our Joomla programmers are already experts in their particular field, being available at very lower prices as compare to local Joomla developers and not bearing any payment of Joomla developers team as all your work is done by offshore service provider.

2. Flexibility: An outsourced Joomla development company can work for all your company branches world-wide. Whether you want a new website or just need to improve the old one, an expert Joomla developer will understand all the technical aspects of the language and make it more suitable for your online business. You can hire a dedicated Joomla website developer who will be committed to developing your website as per your business requirement.

3. Time saving: By outsourcing a team of dedicated Joomla web developers, you do not need to search for a high quality skilled workforce, which saves you a lot of time and money. Along with that a good Joomla development company uses a tactically planned approach towards your projects so that your endeavour and time will be used as powerfully as possible. These Joomla web developers know the in and out of the business and make it easy for your business to reach a wide audience by using expert web development techniques.

Along with the above benefits, hiring the Joomla developer at Joomla Programming India can save extra managerial costs for the location of different units, deleting extra human resource recruitment, minimizing training expenses because the Joomla programmers are already experts in their fields, being available at much lower prices as compare to local Joomla developers and not bearing any expenses of Joomla programmers’ team as all your work is done by offshore service providing Joomla development company.

Our professional Joomla developers India provides absolute elucidation to your Joomla requirements by working on monthly basis, hourly basis, and weekly basis at reasonable prices. They always ensure that your work is completed in the scheduled time with the optimum precision along with 24×7 support.

Source:http://www.sbwire.com/press-releases/sbwire-68204.htm

If you are hiring outsourcing services for your business and things are going wrong, you may smack with several horror stories of it when you would investigate. You can see countless examples where the hope of objective of saving money and time get turned into much expensive and tiring legal battles. It is not that the end of every offshore outsourcing deals has a horror story to tell, in fact the service is so rewarding that every business, whether small or big, are readily seen taking help from a reliable outsourcing provider.

Businesses, especially smaller ones, are dubious about considering offshoring as a significant business practice. This is so because the highlighting of existing problems and prevailing horror stories have made their decision a question in this scenario. Well, every aspect of business has its own ups and downs, so as offshore outsourcing.

Let us take a look at the points about how an existing horror stories related to offshoring can be skipped and how the trust be established among businesses that the service is truly profitable.

Taking Legal Help

You know very well that law protects you in any dispute, if it occurs, despite of the country you belong to. Before finalizing a deal, get a contract signed from your outsourcing provider wherein you have mentioned all the terms and conditions favouring you as well as your service provider. Collect an idea of how to work in international banking and how the funds tied up during money transactions. Trade rules and intellect property should be given paramount importance. These are the common considerations, usually useful for all whether you are into manufacturing, engineering, production, tooling, consulting, servicing, etc. This will help you further improvise the product and answer customer support issues.

Take a Report on What to Outsource and What Not

Some of the IT functions are not easily outsourced and could affect the entire organization, right from the simple not-so-relevant task to the complicated important one. Make sure and confirm twice that outside vendor you are going to hire takes responsibility of your entire need and offers what you want.

Check if Saving Turns into a Loss

Some say that an outsourcing provider may not be as efficient as a full time employee for a company who works directly under the higher management. While others worry over security and confidentiality of the data. However, a professional outsourcing company understands your need and takes care of all confidentiality and privacy importantly.

Do not Let Employee Downtrodden their Morale

This is likely happen when you lay off your workforce to replace their job with hired outside firm. It may creates risk for others and they wonder if the same could happen with them as well.

You may Feel Locked-in

If your outsourcing partner do not document your work on time and on your network, you may feel like surrounded by a boundary and you are not able to break it or come out of it. Make sure to get an agreement signed where the time limit for documentation is mentioned and the agreement offers you the flexibility to sign a year-to-year contract with your outsourcing firm.

Taking care of above mentioned points will keep you in a secluded place where horror stories of offshore outsourcing will not haunt you any more and you will continue taking assistance of your outsourcing partner for profitable results.

Source:http://www.offshorebanking.cc/lets-circumvent-the-horror-stories-of-offshore-outsourcing

If you are outsourcing your web development needs to an outsourcing company in a hope to ensure an appropriate completion of the project, you need to verify about the outsource company you are going to partner with. Some of these are as follows;

The task of outsourcing your web development project to an offshore web development company involves various considerations. And if not checked thoroughly can prove hazardous to your business. You may get the work done at cheaper price. The foremost area where you have to focus most is the quality which a newly startup and inexperienced company lack.

Make sure to verify the work that has been done by the company for you. Ensure that the work provided by them is not copied fro others using web based copy protection software. You need to ensure that you are getting authenticated work and not the other’s work misused by your outsourcing partner.

To avoid the risk pertaining in the future, it is always better to establish a conversation with the person to collect an idea about the person’s capability to execute your requirement in correct manner, for your satisfaction.

while you outsource your web development needs to a firm situated offshore, you must ensure that the professionals there must be familiar with the proper usage of keywords. Also, tell them if they are not acquainted with the strategy most favoured for the website, that is to put the article on the website for whenever you wish to do the same for its promotion and to keep it updated.

The work delivered to you by your outsourcing partner doesn’t mean that they still have right to use it for their purpose further. This is under your proprietorship. So, ensure that they do not use it in the form of samples or to be incorporated in their portfolio without your knowledge. This is a crucial thing you must discuss at the very onset of your tie up with you outsourcing partner.

You have your own security policy. So do not avoid mentioning each and every aspect concerning security in your contract, whether it is about corroborating data classification for ensuring data security. This will separate routine data from sensitive data for keeping it secured. And this would ensure safety of your data against data theft.

Last but not the least, check whether the company you are going to outsource your web development needs has commendable intellectual property fortification regulation or not to assist in steering clear of future mix-up. Also, verify that the company has adequate provisions for database monitoring gateways as well as application layer fire walls. This would ensure preserving of sensitive data as well as safeguard against exposure misuse.

Source:http://www.zchand.com/171/things-to-verify-before-outsourcing-web-development-services

Even as India remains the globally most preferred destination for offshore outsourcing, strategically Mexico has recently turned out to be a major attraction for the US majors like US Airways, Microsoft and Best Western International for nearshore outsourcing. Nevertheless, the nearshore outsourcing operations in Mexico have been adversely affected owing to the latest upsurge in violence related to the drug cartel in that country throwing the future of the entire IT activities in uncertainty.

It may be noted that the outsourcing operations in Mexico owes its origin to the distillery industry and the export-oriented assembly plants constructed along its border with the United States way back in 1960s. It is only recently that the country adopted nearshore operations focusing on IT outsourcing, including BPO and ADM (application development and maintenance). Over the years, the outsourcing industry in Mexico has already comprises over 2,000 IT firms employing around 550,000 skilled IT professionals and an increasing pool of talented workforce. In addition, every year over 64,000 IT professionals pass out from the 121 universities that are focused on technology – helping it to be way ahead of any other countries in Latin America.

A website report says that outsourcing to Mexico has numerous advantages, including significant cost savings. In addition, Mexico’s proximity to the United States, tile zone grouping, an educated and bilingual talent pool, familiarity with the US culture as well as encouraging trade agreements with the US and other Latin American countries have helped this country to successfully compete with several other outsourcing destinations globally. Precisely speaking, the North American Free Trade Agreement or the NAFTA has helped the bilateral trade between the United States and Mexico to swell to over $300 billion now.

Notwithstanding all these advantages of outsourcing to Mexico and its solid outsourcing base, the upsurge in violence has begun to affect businesses here. According to official estimates, the clashes between the government forces and the drug cartel as well as inter-cartel rivalry across Mexico has claimed over 28,000 lives since President Calderón launched a major offensive against the drug cartel in 2006.

Nevertheless, the Mexican government has been working hard to help the country emerge as a strong contender to India, arguably the most preferred outsourcing destination worldwide, as well as new IT service vendors by introducing the Program for the Development of the Software Industry (Prosoft) recently as well as launching a campaign to highlight the country’s strengths in the IT and BPO sector. Keeping the efforts of the government in view, several IT multinationals having operations in Mexico, such as Oracle and IBM, have promised to help in developing the country’s IT industry. Presently, six domestic software firms, including ABS-IBM, Sigma Tao-EIDON, Softtek, Stefamini and Itera, and each of them have highest rankings from the Software Engineering Institute for software development processes.

Apart from these local IT service vendors, a number of multinational IT organizations like Accenture, IBM, HP and Genpact who serve clients, including Ceridian and GE, have not only enhanced the status of the IT industry in Mexico, but have also generated over 2,000 jobs in the country.

On the other hand, keeping in view the recent concerns regarding their safety, outsourcing service providers in Mexico have beefed up their security strategies and arrangements in the violence-hit provinces like Baja California, Distrito Federal, Chihuahua and Nuevo León. The service providers have not only increased the number of armed guards at the offices and delivery hubs and built concrete barriers around their establishments, but also developed disaster management and evacuation methods to ensure that they may shift their facilities to other locations in case of any eventuality.

Significantly enough, a number of IT service vendors have describe the safety concerns as exaggerated. They are of the view that the ongoing violence in impacting the perception rather than the operations. Citing an example, they point out while 14 out of every 1000 people were murdered in Mexico in 2009; in some other Latin American nations the rate is as high as 70 per cent. In fact, the murder rate in Brazil was 25 per 1000 persons in 2009.

All these statistics notwithstanding, a number of existing as well as potential clients of nearshore outsourcing have already prohibited their employees from visiting Mexico, especially the areas worst hit by violence. Therefore, in order to retain their clients, outsourcing providers in Mexico need to be able to handle these issues and risks related to the violence unleashed by the drug cartel. In the instance of the violence continuing for long, it will have long-term impacts on the IT industry in Mexico and may also damage the country’s present reputation and position as a favored nearshore outsourcing destination.

Source:http://www.sourcingline.com/resources/violence-affecting-nearshore-outsourcing-operations-in-mexico

KellyOCG, the Outsourcing and Consulting Group of Kelly Services, today announced it has signed a Letter of Intent to enter into a major services procurement outsourcing contract with leading international mining group Rio Tinto (RIO) in Australia.

The Contingent Workforce Outsourcing (CWO) practice of KellyOCG will leverage its experience in delivering services procurement programs while utilizing its global footprint to support Rio Tinto’s labor and supplier management strategy.

“Based on Rio Tinto’s global presence and cumulative spend in services, this program is designed to become one of the largest and most innovative programs in the industry in terms of size, scope and global scalability,” said Rolf Kleiner, senior vice president and general manager, KellyOCG.

“We choose to work with KellyOCG based on their expertise as a workforce managed service provider and their commitment to the Australian market,” said Scott Singer, Global Head of Procurement, Rio Tinto. “Nearly half of Rio Tinto’s 100,000 strong global workforce is comprised of contractors and a key driver of this program is improving contractor compliance with our Health, Safety and Environment (HSE) standards. This program is also expected to provide major improvements in our contractor administration process through enhanced governance and increased data visibility.”

Encompassing a broad spectrum of operational activities from supporting supplier qualification and contractor on-boarding, through sourcing and transactional management, the partnership is an entirely new model for contractor administration within Rio Tinto. Expected key outcomes include:

strengthening of supplier qualification and induction processes to support improved HSE performance of Rio Tinto suppliers
a range of commercial benefits achieved through greater process efficiency enhanced relationships with the supplier community.

“We are very pleased to be partnering with an organization committed to innovation and program excellence such as Rio Tinto. From the outset they have recognized the potential for business transformation through this approach,” said Kleiner. “The scope of the partnership speaks to the increasingly strategic nature of workforce and services procurement. For KellyOCG it represents a continuing evolution of both our CWO practice as well as our industry expertise in the global resources and energy space.”

With this agreement, KellyOCG becomes the only Managed Service Provider with customers engaged on programs scaled to support over $1billion in spend across all three regions of the world.

Source:http://www.newsmaker.com.au/news/6447

KellyOCG, the Outsourcing and Consulting Group of Kelly Services® (NASDAQ: KELYA) (NASDAQ: KELYB), today announced it has signed a Letter of Intent to enter into a major services procurement outsourcing contract with leading international mining group Rio Tinto (RIO) in Australia.

The Contingent Workforce Outsourcing (CWO) practice of KellyOCG will leverage its experience in delivering services procurement programs while utilizing its global footprint to support Rio Tinto’s labor and supplier management strategy.

“Based on Rio Tinto’s global presence and cumulative spend in services, this program is designed to become one of the largest and most innovative programs in the industry in terms of size, scope and global scalability,” said Rolf Kleiner, senior vice president and general manager, KellyOCG.

“We choose to work with KellyOCG based on their expertise as a workforce managed service provider and their commitment to the Australian market,” said Scott Singer, Global Head of Procurement, Rio Tinto. “Nearly half of Rio Tinto’s 100,000 strong global workforce is comprised of contractors and a key driver of this program is improving contractor compliance with our Health, Safety and Environment (HSE) standards. This program is also expected to provide major improvements in our contractor administration process through enhanced governance and increased data visibility.”

Encompassing a broad spectrum of operational activities from supporting supplier qualification and contractor on-boarding, through sourcing and transactional management, the partnership is an entirely new model for contractor administration within Rio Tinto. Expected key outcomes include:

strengthening of supplier qualification and induction processes to support improved HSE performance of Rio Tinto suppliers a range of commercial benefits achieved through greater process efficiency enhanced relationships with the supplier community “We are very pleased to be partnering with an organization committed to innovation and program excellence such as Rio Tinto. From the outset they have recognized the potential for business transformation through this approach,” said Kleiner. “The scope of the partnership speaks to the increasingly strategic nature of workforce and services procurement. For KellyOCG it represents a continuing evolution of both our CWO practice as well as our industry expertise in the global resources and energy space.”

With this agreement, KellyOCG becomes the only Managed Service Provider with customers engaged on programs scaled to support over $1billion in spend across all three regions of the world.

Source:http://frontierindia.net/rio-tinto-oz-selects-kelly-outsourcing-for-services-procurement-outsourcing

International Business Machines Corp. (IBM) has received an $80 million (INR3.59 billion) contract from India’s Bharti Airtel Ltd. (532454.BY) to manage the telecommunications services provider’s technology operations in Bangladesh, a person familiar with the matter said Tuesday.

Under the 10-year contract, the U.S. software maker will manage Bharti Airtel’s information technology and data center operations, as well as look after the security of the Indian company’s network in Bangladesh, the person, who declined to be named, told Dow Jones Newswires.

The deal also involves transferring employees and technology from Bharti Airtel’s in-house technology team in Bangladesh to IBM, the person said.

The latest contract reflects deepening ties between Bharti Airtel and IBM since they first struck a partnership in 2004. In 2004, the two companies signed a $750 million deal which has increased to more than $2 billion since then.

In September, IBM agreed to provide IT services to Bharti’s operations in Africa, a new market the telecom company entered earlier this year through a $9 billion acquisition of Kuwait-based Mobile Telecommunications Co.’s assets on the continent.

Under that deal worth more than $1 billion, IBM is consolidating Bharti Airtel’s IT operations in 16 African countries into one integrated system.

Bharti Airtel, India’s largest by subscribers, entered the Bangladesh market in January this year by acquiring a 70% stake in Warid Telecom International Ltd. for $300 million from United Arab Emirates-based Abu Dhabi Group. Bharti has more than 194 million subscribers across 19 countries, including Bangladesh.

Source:http://online.wsj.com/article/BT-CO-20101207-702704.html